Banfield Pet Hospital Complaints and Reviews

Submit ›
  • Customers like
    • Script available1
    • Hospital staff1
    • Onsite employees1
  • Customers don't like
    • Exploitation of services12
    • Overcharging for services12
    • Staff attitude9

  • 13 hours ago
  • Animal Services
  • San Francisco, California
  • 11
  • REVIEW RATING 3/5

Love how my well plan auto renewed, even though I haven't used the service in months........Then when I call to cancel the store sends me to an 888 number, where not only they refuse to issue the 24.95 that's pending.....(not even the two months prior!) but tell me to call the store where I started, Thanks for lying every single moment of this fiasco... DO NOT USE THESE PEOPLE!!! Holy ***, I'll... Read more

Was this review helpful? 1 1

  • 15 hours ago
  • Animal Services
  • Peoria, Arizona
  • Banfield Health Plan
  • 13
  • REVIEW RATING 4/5

I have 5 dogs on their plans. Since the franchise owner sold back to Banfield, the service has gone from great to horrible. In an emergency, they say they have no appointments, they are a wellness plan, but posted on there wall, it says we take sick or injured pets first. I tried to cancel all plans and they said they would charge me for the balances. I can't get service but I have to pay $200.00... Read more

Was this review helpful? 1 1

  • May 22
  • Pet Medicine
  • Boston, Massachusetts
  • Wellness Plan
  • 2
  • 2
  • 44
  • REVIEW RATING 4/5

I have been paying for a year now for 2 dogs on the wellness plan. One Vet. quit so they were short handed and appointments were rescheduled again and again. Then I called with an emergency, not a dyer emergency but still an emergency, my Min-Pin had slipped under the fence in my yard and needed stitches she was not bleeding it was a clean slice. The response I received at 4pm in the afternoon... Read more

Was this review helpful? 1 1

  • May 21
  • Pet Medicine
  • Bradenton, Florida
  • Wellness Plan
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I have been using Banfield with their wellness plan for about 4 years. Lucky enough for me my dogs were healthy during that time. In Sept 2014 my 11 year Boston Terrier starting urinating in the house frequently and urinating more frequently than normal. I can tell that there was an issue. I brought him in to Banfield they said it was behavioral that his labs were good so they did no further... Read more

Was this review helpful? 2 1

  • May 20
  • Pet Medicine
  • Chicago, Illinois
  • Wellness Plan
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

Perhaps I'm a bit picky as to a vets or vet assistant that's performing an exam on one of my dogs. However, I have a few issues concerning the overall medical education Banfield vet tech's have. Are the vet tech's required to have some kind of formal medical training and be a certified graduate from a licensed vet assistant program? As for Banfields Puppy Wellness plan. The overall cost of just... Read more

Was this review helpful? 1 1

  • May 17
  • Pet Medicine
  • Indianapolis, Indiana
  • Pet Vaccination
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

WORKING OUT OF STATE WHEN OUR PUPPY OF ONE YEAR NEEDED YEARLY SHOTS.WE TOOK HIM TO THE BANIFIELD PETSMART BECAUSE IT WAS RIGHT NEXT DOOR TO WHERE WE WERE STAYING. THEY TOOK OUR ABY AWAY FROM US AND TOOK HIM INTO THE BACKROOM. Next we heard was our baby screaming. They brought our pure bred you Yorkies back and said they had TO give him his shots in his shoulder. No other vet we spoke to has... Read more

Was this review helpful? 0 1

  • May 17
  • Pet Medicine
  • Palmdale, California
  • Nail Trim
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

Banfield pet hospital are the worst very rude staff and the doctors too, I brought In my 8 week old chihuahua to have her nails trimmed and my puppy snapped at the vet . She had the nerve to say she needs time out, well I said to her I have had lots of dogs and I have never heard a doctor say something like that to me. I have changed vets and my dog has not snapped at anyone since , like the... Read more

Was this review helpful? 1 2

  • May 13
  • Pet Medicine
  • Houston, Texas
  • First Shield Trio
  • 2
  • 2
  • 337
  • REVIEW RATING 4/5

On Sunday I found out my dog had fleas, so I decided to contact Banfield pet hospital. After speaking with the manager he recommended First Shield Trio to get rid of the fleas which worked for 30 days. After giving this product to my dog it was downhill from there. My dog began shaking,crying, throwing up and eventually stopped walking all together. I immediately washed the product off my dog and... Read more

Was this review helpful? 0 3

Been a customer for ab 10 years, until I started going to Banfield on Eldridge and westheimer. The vets there didn't do appropriate treatment. Pulled one cat when almost died BC they didn't diagnose r treat his pulmonary problems. Finally extended to my second cat. Forced to finish this year and I'm done with Banfield Add comment

  • May 10
  • Animal Services
  • Santa Rosa, California
  • Refund Policy
  • 70
  • REVIEW RATING 4/5

Before my cat had surgery, I made an unnecessary payment of $243. I was expecting that money to be taken out of my bill. BEfore the surgery, I went into another vet to get a second opinion. He told my cat has a Kidney disease. Surgery could kill her. The Dr. (SP?) Rafie, did not tell me that. I canceled my appointment. THe receptionist, Alexandria, told she will refund my money. I have not... Read more

Was this review helpful? 0 1

Had an experience with Banfield Pet Hospital?

Write a review
Did not find what you were looking for?
 
×
You are reading about Banfield Pet Hospital.
Filing a new complaint about
×