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2.0 Based on 166 reviews
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  • Customers like
    • I both like and dislike 3
    • Personal attention 2
    • Some of the staff and one doctor 2
  • Customers don't like
    • Exploitation of services 16
    • Overcharging for services 13
    • Staff attitude 13

Brought my cat in for his checkup. They diagnosed him with diabetes, gave me special diet food and insulin, which they never demonstrated how to administer (had to look it up), didn't advise on how often he needed follow ups and were too worried about getting to the next patient that they practically threw me out of examining room. Was thoroughly disgusted. Never went back and despite taking cat to a different vet, I had to have him euthanized.... Read more

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So my cat died. And I still have to pay the remaining payments as well as the procedures done for him in the last visit (euthanized). Now after I paid and took care of the remaining balance I am in collection for the same payment I made months ago!!! This is the worst and most inconsiderate pet program. Overpriced and horrible customer service.

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Want to warn any pet owners. Don't ever go to Banfield pet hospitals. We went in for annual shots, spent $273 and they didn't even give his shots. They want us to come back in two weeks for a second exam and possible starting antibiotics for ear infection. Which will be more money. Then back again in two weeks for exam and shots. We were told the initial visit would be $234 for exam and shots. Pretty sure they are fishing for money. By... Read more

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Dozer who was a 6 month Old English Bulldogge. Our family pet.He was puking on a Friday night took him to Banfield on a Saturday charged me $140 to test him for parvo which came back positive :'(. Vet said he was the best acting dog for having parvo bc he was still walking and acting silly that day. So i assumed he was in the early stage of having it. Well She told me there was nothing she could do "her hands were tied" We didn't have $1,000... Read more

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Vectra Dr is a horrible medicine to kill ticks. I've been reading the comments about this product. There is more bad then good comments. Dogs have horrible side effects. Some have died. My dog is sick . She had Vectra D given to her. Now she is on 2 antibiotics for 2 weeks her stomach is in complete shambles, had to get a shot . Vomiting and diarrhea came 2 days after her dose of Vectra D. Never this sick before. I've been reading about... Read more

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Don't go to Banfield. They don't listen when you say there is something wrong with your pet. My daughter had a spunky kitten and we took her in for her spay and a few hours later they called and said she was ready to go. 2 days later they called to check up on her and I told them she wasn't acting normal that she wasn't eating or trying to play. They told me it was normal and it would take her some time. Well a week later I took her for her... Read more

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On Friday, I walked in for my 5:30pm appointment at 5:11pm, and this little girl with piercings all over her face and tattoos said "I don't know why you came so early but I'm not checking you in until your appointment time". I figured they were busy and stressed so I sat down and enjoyed my howling puppy. Then I watched her play with her nails and gossip with other employees as me and another family and pet waited with both exam rooms wide open.... Read more

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Im dealing with thia right now in VA Beach. The vet there diagnosed my yorkie wish Cushings due to an LDDST she did this knowing very well my dog does not do kennels and is highly stressed when in one therefore we never kennel him EVER. he has dilute urine for over a year so after spending over 600.00 on urine tests, the Dex test she calls me and tell me he hadls Cushing but she didnt know what the results meant and had to LOOK UP RESULTS...... Read more

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Banfield Wellness Plan is a ripoff. Even if you cancel, they continue charging. Debit card expired, account cancelled and Banfield put negative report on my credit report BEWARE

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I cannot believe so much time has passed, yet Banfield continues to ONLY prescribe this pet-killer medication. Not only that, but it is the ONLY flea killer they sell. You are MUCH better off buying directly through Pet-Smart or mail-order. Banfield prescribed this for our dogs on Saturday and when we came home and started researching the product, because I kinda adore these two little 4-legged babies of mine, I was astounded! Would you let... Read more

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