Banfield Pet Hospital Complaints and Reviews

2.0
  • Clean1 votes
  • Service1 votes
  • Script available1 votes
  • Overcharging for services10 votes
  • Exploitation of services9 votes
  • Staff attitude7 votes
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  • 15 hours ago
  • Animal Services
  • 17

I'm wondering if all the Vets that work at Banfield are fully licensed and have their medical degree? Or are some of the Vets on staff still in school and going through on the job training while working at Banfield. i.e. Pre-Med/Practical training under the supervision of a licensed on staff vet. I personally have several concerns as not only being a puppy Wellness plan purchaser but also having... Read more

Was this review helpful? 0 1

  • Mar 22
  • Pet Medicine
  • Miami, Florida
  • Appointment
  • 1
  • 1
  • 70
  • REVIEW RATING 4/5

Came 20 min early for my appt, checked in, then at the appt time I was told my appt was actually for 1 1/4 hours LATER, they would not accept responsibility for misscheduling. Then they told me someone cancelled at my appt time but they would not work me in, they would do two later appts first! Manager kept me waiting five minutes then refused to let me go through the description of what had... Read more

Was this review helpful? 0 0

  • Mar 20
  • Pet Medicine
  • Greeley, Colorado
  • Prescription Medications
  • 45
  • REVIEW RATING 4/5

Even with the wellness plan they are always trying to charge you for something else. Everyone they lose a doctor they make you come in before you can get prescriptions refilled because "this doctor had not seen your pet" is frustrating and keeps getting worse. The Banfield in Greeley Colorado is a horrible pave to take your pet. Their customer service is horrible. The most recent issue was... Read more

Was this review helpful? 0 1

  • Mar 17
  • Pet Medicine
  • El Paso, Texas
  • Positive Experience
  • 13
  • 13
  • 68
  • REVIEW RATING 5/5

I actually have no complaints. I have four cats and they all have the wellness plans. This plan has helped us so many times. The vets and staff have all been great. One of our cats had a really bad back injury. We were at a point to where we thought we had to put him down because of his suffering. His vet never gave up on him. Now he's a happy active cat. Our vet went over and beyond for... Read more

Was this review helpful? 6 2

  • Mar 14
  • Animal Services
  • Alcoa, Tennessee
  • Dog Diagnostics
  • 2
  • 2
  • 122
  • REVIEW RATING 4/5

I took my sick chihuahua to Banfield on a Sunday because my regular vet was closed. My dog wouldn't move, eat, or drink, so I did not want to wait until Monday to take her to the vet. After 4 visits to Banfield in 1 week and spending $2000 my dog was still sick and the vet was unable to determine the cause of her illness after many tests. Banfield wanted to sign me up for an additional $15 per... Read more

Was this review helpful? 2 1

  • Mar 12
  • Pet Medicine
  • Winder, Georgia
  • Blood Work
  • 1
  • 1
  • 103
  • REVIEW RATING 4/5

I will NEVER NEVER NEVER take any animal back to Banfield for any type of care nor will I EVER recommend them to ANYONE! They did repeat bloodwork on Shady three times without ever giving me a real explanation on why only that his red blood cell count was low. Winders Corner (our new vet) explained to me that yes his red blood cell count is low but not at an alarming count and given Shadys... Read more

Was this review helpful? 2 0

  • Mar 09
  • Employees and Ex-employees
  • Rockwall, Texas
  • Working Conditions
  • 1
  • 1
  • 95
  • REVIEW RATING 5/5

The expect their employees to work twelve hour days, no break, no lunch, and many of the vet techs there are not certified in any way, have never attended school for this job. At the clinic I was at some of the 'techs' were high school drop outs. They have some crocked training course that anyone with basic English could pass, and it don't matter if you pass or not. When they take your pet out... Read more

Was this review helpful? 4 1

  • Mar 09
  • Pet Medicine
  • Dallas, Texas
  • Dog Neutering
  • 86
  • REVIEW RATING 4/5

I bought a puppy in December and thought the Wellness Plan seemed like a good deal. They talked me into adding the neuter and now fast forward 2 months we decide we're not cut out for a puppy and now have to pay for the neuter we didn't even get! They also nicked me for a non refundable 40$ sign up fee that they failed to mention. It isn't worth the money and you don't save much going this... Read more

Was this review helpful? 3 0

  • Mar 08
  • Animal Services
  • Albuquerque, New Mexico
  • Dog Neutering
  • 7
  • 7
  • 160
  • REVIEW RATING 4/5

So I take my healthy bulldog to Banfield for his neutering surgery. Then the Dr calls me asking if it was okay to pay extra fees for extra anesthesia. I was okay with it as long as he comes out of the surgery still healthy and well (I didn't know that so much anesthesia is dangerous for bulldogs; the Dr should have known). 20 minutes later I receive a call from her telling me that she has bad... Read more

Was this review helpful? 2 3

  • Mar 06
  • Animal Services
  • Overland Park, Kansas
  • Wellness Plan Cancellation
  • 46
  • REVIEW RATING 4/5

If you care about the well-being of your pet, I recommend ANYWHERE BUT BANFIELD. I had the WORST experience at the Overland Park Banfield. I feel this company only cares about profit, not about customer relations or the quality of services for the pets they care for. I was charged for appointments I never got to go to because of personal issues, I explained how me and my partner lost all of our... Read more

Was this review helpful? 1 0

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