1.8
  • Onsite employees1 votes
  • Clean1 votes
  • Service1 votes
  • Exploitation of services3 votes
  • Overcharging for services3 votes
  • Staff Attitude3 votes
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  • 1 day ago
  • Animal Services
  • Fairfax, Virginia
  • Wellness Plan
  • 19
  • REVIEW RATING 4/5

I was told I had the ability to cancel because it was so quickly after enrollment, so I did. Without any notice, a collection agency calls me 7 months after demanding payment. It would have been cheaper if I was told I couldn't cancel and didn't use their services and paid the $25/month. I had originally cancelled because they said their plan covered all vaccinations, but when my dog got boosters... Read more

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  • 2 days ago
  • Animal Services
  • Mckinney, Texas
  • Wellness Plan
  • 27
  • REVIEW RATING 4/5

Eleven years ago we signed up for Banfield's wellness program with our new puppy, Bo. It was great having the wellness program for vaccines and routine check ups. This past weekend we had to put Bo down. We have never had any emergency visits until last weekend. We ended up paying out-of-pocket $600 when it was all said and done. We called this afternoon to cancel the wellness program that... Read more

Was this review helpful? 2 0

  • Jan 26
  • Pet Medicine
  • Colorado Springs, Colorado
  • Wellness Plan
  • 40
  • REVIEW RATING 4/5

The wellness plan is a total rip off, you still get charged for office visits - more than you would anywhere else in the area. ($300 for routine shots with Banfields plan - it's $180 and the private vet in town) They will take your dog to weigh them, then do a toenail trim without asking and charge you $50 for it. They will frequently cut though the entire quick and the dogs will walk out... Read more

Was this review helpful? 2 1

You have the worst customer service I have ever dealt with. Especially since I've been a customer for years Add comment

  • Jan 22
  • Pet Medicine
  • Mcallen, Texas
  • Vet Service
  • 2
  • 2
  • 63
  • REVIEW RATING 4/5

As soon as I got there the techs and the doctors put a lot of pressure to sell their expensive products and services. They add a lot of unnecessary tests and fees to make the bill go up. My bill was $400 for the super CBC test, disposal fees, they added a cherry syrup to mix the medication, the antibiotics, and 2 vaccines. That was only half of what my dog "needed". They scheduled my dog in 3... Read more

Was this review helpful? 0 0

  • Jan 17
  • Pet Medicine
  • Vaccination
  • 3
  • 3
  • 131
  • REVIEW RATING 5/5

Banfield gives unneccessary vaccinations which are at odds with the feline vaccine protocols. I had an indoor cat that they every year gave the FeLV vaccine to. Per established protocol only kittens or high risk (outdoor) cats should receive this annual vaccine as it is known to cause Sarcomas at the injection site (VAS). Needless to say at the age of 8 (we adopted her from shelter when she was... Read more

Was this review helpful? 2 3

  • Jan 17
  • Pet Medicine
  • Howell, Michigan
  • Vet Appointment
  • 16
  • 16
  • 127
  • REVIEW RATING 5/5

Scams, appalling business practices. Awful. They told my disabled client he would be getting a free vet appointment. Such a lie. They tried to charge him $101.97 when we were there. They said the free appointment was only with a coupon found online. No one said that on the phone. They also never told him that it would cost $18.95 for a rabies shot before they'd see the cat. They told him that to... Read more

Was this review helpful? 2 4

  • Jan 14
  • Employees and Ex-employees
  • Working Experience
  • 4
  • 4
  • 147
  • REVIEW RATING 4/5

I had been working at Banfield for a little over a year full time. I picked up a part time position on the side to help with the finances. My practice manager became very upset with the fact that I was going to get another position. She forced me to go part time because I was unable to work weekends any longer at the hospital. When I was forced to part time the practice manager took away health... Read more

Was this review helpful? 3 2

  • Jan 13
  • Pet Medicine
  • Vet Service
  • 1
  • 1
  • 89
  • REVIEW RATING 4/5

I feel very badly for you about losing your dog. It is crushing when more than anything you just want an explanation. The tears will still come, anger and all the things we know comes with grief. Hopefully as a well educated and well healed health professional I can offer you a few terms used with people to use when looking for information about what was likely occurring with your dog. It is... Read more

Was this review helpful? 2 2

  • Jan 12
  • Pet Medicine
  • Hickory, Pennsylvania
  • Dog Health Plan
  • 73
  • REVIEW RATING 4/5

I was like the rest of you I signed up for banfield and at first I was like wow it gonna save me money how wrong I was I spent any where from 20/100 at each visit per dog I don't understand where is the savings? The. One of my dogs had a bad experience with the staff so they offered me a 2 month free of charge for my one dog then now they are charging my account again after I told them I'll do... Read more

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