Submit ›
or
2.0 Based on 158 reviews
Compare to others
Respond to your
customers
  • Customers like
    • I both like and dislike 3
    • Personal attention 2
    • Some of the staff and one doctor 2
  • Customers don't like
    • Exploitation of services 16
    • Overcharging for services 13
    • Staff attitude 13

Once Frontline Plus active ingredient fripnol made it past the patent point and a lot of other flea meds with the same active ingredient in it, Frontline Plus started to be ineffective on my dogs. I went to Banfield and purchased First Shield Trio, which has the exact same active ingredients as Advantix II (Advantix has a higher concentrate though), my dogs were immediate relieved of fleas again. Just like a human, every animal has its of... Read more

Was this review helpful? 0 0

I hate Banfield months after a $40 overcharge and Promises to make it right and persistent calls on my part they finally tell me they can't refund me and they can't credit my account they're very sorry they were wrong but I'm out $40 and there's nothing they can do about it

Add comment

I have been coming to Banfield for 3 years now and have not had a problem until now. My baby dog was was put on Trifixa for ticks and fleas. It was not working I bought extra products to help her but didnt think that was right for me to do. I then called the Millbrook rd, Raleigh store and they told me I would get a refund but to get in touch with the Greenville, Nc store because that is where I first purchased it. I did get in contact with them... Read more

Was this review helpful? 0 0

Very slow, unorganized, practice does not a permanent doctor.

Add comment

Horrible unidividualized service. No reminder calls for whats due. Over charge. Way cheaper at local family vet. Try to sell sell sell every visit pointless *** you don't really need. See someone diff every time and nobody has a clue what's going on with your pet. SCAM.

Add comment

I was 30 minutes late to my appointment with my dog so instead of telling me it would clearly be 2 hours before they can see me they let me sit there for an hour and all day my dog was doing was getting his ears checked another lady walks in without an appointment without an appointment without an appointment her dog was seen immediately so I just really don't understand I might be finding it a little vet. And I will be calling corporate office... Read more

Was this review helpful? 0 0

I went there today with my dog. They had several in the back being seen. I was told that the "doctor" was in surgery and could not see my dog till tomorrow while other pets were being seen and clearly being seen. Evidently they do not want people to use the coupons and pay full price so why bother having a *** coupon for their services. I have since made an appointment with a different vet. They have totally lost my business because of... Read more

Was this review helpful? 0 1

Firstshield trio for a dog don't work at all

Add comment

I have 2 pets on wellness plans at Banfield, and I make sure to use all the services offered. As it was explained to me, the plan is not intended to be an accident/illness plan, but rather it is for healthy pets to be used for preventive care. However, at least the office visit is waived for sick visits if you have the plan. Some vets are better than others, for sure. This is true for any place. I actually was at a private practice before my 2... Read more

Was this review helpful? 2 0

I currently have 3 pets on the Banfield Wellness Plan. I had an additional pet, a stray that I took in. I added him to our plan, an additional $39.95/mo, because I believed that he was going to be a part of our family. We could not keep him, and after 9 months of paying $39.95, I called to cancel the plan. I was informed that their policy had changed and I needed to pay an additional $104 to cancel the plan. So, if your pet dies, you are... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Banfield Pet Hospital.
Filing a new complaint about
×