Banfield Pet Hospital Complaints and Reviews

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  • Customers like
    • Onsite employees1
    • Script available1
    • Service1
  • Customers don't like
    • Overcharging for services13
    • Exploitation of services13
    • Staff attitude12

  • 6 hours ago
  • Pet Medicine
  • Hesperia, California
  • 1
  • 1
  • 3

I just got married and I had two dogs of mine with Banfield insurance I had cancelled and was up to date with all payments I was never notified Banfield charged extra money it cost me over $900 a year later my husband wanted the dog back insured he went too bad field and enrolled his dog and my two dogs the girl bat enrolled him never changed my address and just put him in my personal information... Read more

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  • Jul 29
  • Pet Medicine
  • Fort Lauderdale, Florida
  • 2
  • 2
  • 160
  • REVIEW RATING 5/5

My dog, Dudu (that's 10 yo)fell off the stairs, he was really nervous at the time, he couldn't move his front left leg. I'm just 14 years old, so my mom took me to Banfield Hospital ( it is inside Pet Smart, at Dadeland North, Miami), my mom was very sick, she couldn't stay with me, she went to an appointment with a doctor that she couldn't cancel. The guys from Banfield told me I could stay with... Read more

Was this review helpful? 0 2

  • Jul 27
  • Pet Medicine
  • Perrysburg, Ohio
  • 2
  • 2
  • 132
  • REVIEW RATING 4/5

Here's the hackjob Banfield did while my dog was getting spayed yesterday Read more

Was this review helpful? 0 2

  • Jul 24
  • Pet Medicine
  • Wellington, Florida
  • Banfield Pet Hospital Dog Wellness Plan
  • 1
  • 1
  • 82
  • REVIEW RATING 4/5

I had been a customer of Banfield Pet Hospital for 3 years. I had my oldest dog on their wellness plan. My poor dog, Riley got twisted stomach and passed away. Since then I took my little Yorkie in for a rabies shot, checked for heart worm to put her on the once a month pill. Payed the full amount. A few weeks ago I took one of my cats in who had an infection from an allergy. I was not aware that... Read more

Was this review helpful? 1 3

  • Jul 22
  • Pet Medicine
  • Banfield Pet Hospital Tumor Treatment
  • 2
  • 2
  • 47
  • REVIEW RATING 4/5

I brought my dog to Bansfield Animal Hospital with a large tumor that became badly infected. She is a black lab and 12 yrs old. She was very sick and running a fever. The vet came in, touched her head, ran her hand down her back, peeked at the tumor and said "she needs surgery" and left. Never let me ask her a thing. She sent in the tech who said "surgery is going to be $1400 and you need to pay... Read more

Was this review helpful? 0 0

  • Jul 15
  • Animal Services
  • Northville, Michigan
  • Banfield Pet Hospital Pet Exam
  • 1
  • 1
  • 88
  • REVIEW RATING 4/5

As a life-long dog owner, now caring for a guinea pig, I responded to a direct-mail offer for a FREE Vet consultation for my guinea pig 3 weeks ago at Northville, MI Pet Smart's location. When arriving at the "Hospital" to have my pet evaluated, I was told that Banfield DID NOT TREAT EXOTIC animals, though their website, and on-site hospital brochure said THEY DID. The uniformed woman without a... Read more

Was this review helpful? 1 5

100% FULL

  • Jul 15
  • Pet Medicine
  • Woodbridge, Virginia
  • Banfield Pet Hospital Physical Exam
  • 3
  • 3
  • 197
  • REVIEW RATING 5/5

My healthy 1 year old Bengal had escaped outdoors, and had twelve hours of diarrhea. I wasn't concerned, but my aunt called to see when we should be, if it continued. I thought I'd just bring him in for a glance, to make sure he wasn't showing some awful symptom I missed - but by the time we got there, his diarrhea was resolving. His vitals were completely perfect. He had a perfect temperature,... Read more

Was this review helpful? 1 3

  • Jul 12
  • Animal Services
  • Sparks, Nevada
  • Banfield Pet Illness Treatment Services
  • 1
  • 1
  • 108
  • REVIEW RATING 5/5

After taking my puppy to Banfield for the second time I am truly infuriated and disgusted with the lack of care that your hospital has shown her. I took her in for balding spots and it was as if all they cared about was draining my life savings. When they took a skin scrape from her, they sent her back into me bleeding without warning! Roughly $300 later compared to the $700 they wished to charge... Read more

Was this review helpful? 1 0

  • Jul 09
  • Pet Medicine
  • Hagerstown, Maryland
  • Banfield Pet Hospital Neutering
  • 6
  • 6
  • 448
  • REVIEW RATING 5/5

My Shar-pei charlie was killed during a routine neuter surgery on 6/19/15, after the peer review has been concluded, the medical director informed me that this vet broke several protocols on this visit, and she had also broken protocol on his 5/22/15 visit. I called it an anesthesia overdose, but the language the medical director used per the peer review, this vet was to have been found to "use... Read more

Was this review helpful? 9 3

  • Jun 28
  • Pet Medicine
  • Las Vegas, Nevada
  • Vet Service
  • 1
  • 1
  • 157
  • REVIEW RATING 4/5

I had an appt. to have my cats ears looked at at 8:30 am. The vet office door was locked when I got there even though the sign on the door said they open at 8. The buzzer at that door was removed so I buzzed for at long time at the store door. Finally some girl came and let me in. She told me the vet door was for deliveries only. When I told her there was no sign saying that she brushed me... Read more

Was this review helpful? 2 2

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