Banfield Pet Hospital
Banfield Pet Hospital Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Banfield Pet Hospital has 1.8 star rating based on 508 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I both like and dislike, Onsite employees, Some of the staff and one doctor.
Cons: Overcharging for services, Exploitation of finances, Exploitation of services.Recent recommendations regarding this business are as follows: "Avoid this Veterinary at all cost", "Don't do business with Banfield", "Pay off your balance before it go to collections. Cause once it does they will not answer the phone.", "Never deal with them on businesS", "If you love your cat, DO NOT take them to Banfield.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Banfield Pet Hospital has 1.8 star rating based on 508 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I both like and dislike, Onsite employees, Some of the staff and one doctor.
Cons: Overcharging for services, Exploitation of finances, Exploitation of services.Recent recommendations regarding this business are as follows: "Avoid this Veterinary at all cost", "Don't do business with Banfield", "Pay off your balance before it go to collections. Cause once it does they will not answer the phone.", "Never deal with them on businesS", "If you love your cat, DO NOT take them to Banfield.".
Most users ask Banfield Pet Hospital for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBEWARE OF ANY BANFIELD HOSPITAL- A NIGHTMARE EXPERIENCE!
BEWARE OF BANFIELD PET HOSPITALS NATIONWIDE IN THE USA!!! TRULY A NIGHTMARE EXPERIENCE!
I feel compelled to share my harrowing experience with Banfield Pet Hospital int eh hopes of preventing other pet owners from going through the same TRAUMATIC ordeal.
My beloved super healthy 4 year old dog suffered immensely due to their negligence and protocols or should i say lack of, including lack of proper care.
My nightmare began when i took my pet to Banfield for a routine dental cleaning, his first one and most likely last one. No dental issues, just a routine cleaning. Little did i know that this seemingly simple procedure would turn into a life threatening situation. My dog was overdosed, with excessive anesthesia as "prescribed by their protocols" which lead to complications after and a prolonged recovery process of 3 + days.
He almost didn't make it. What shocked me even more was the hospital and corporate blatant disregard for my pet's well being. It became so evident that their protocols were driven by FINANCIAL GAIN rather than the health and safety of the animals in their care. It is DISHEARTENING to witness a facility like this prioritize PROFIT over the LIVES OF INNOCENT PETS.
Despite my attempts to seek resolution and accountability from Banfield CORPORATE team and office, i have been met with silence and indifference for days.
The lack of communication and empathy from their end only ads insult to injury and it is clear that they DO NOT VALUE THEIR CUSTOMERS or the WELL BEING of THE ANIMALS entrusted to their care.
Yesterday i finally got a call from chief vet for Banfield stating "they have made a mistake and are aware of bad reputation , bad reviews, issues with customer service and are working on it and will try to resolve this situation".
Furthermore, my experience is not an isolated incident. COUNTLESS NEGATIVE reviews form MANY other pet owners echo my sentiments, highlighting a pattern of subpar practices and service that are questionable at Banfield NATIONWIDE. IT IS ALARMING TO SEE SO MANY PET OWNERS SHARE SIMILAR STORIES OF MISTREATMENT, NEGLIGENCE AND UNETHICAL AND UNPROFESSIONAL SERVICE ONLY CONCERNED FOR THEIR OWN PROFITS AND MORE $$$$$!
I implore ALL PET OWNERS to THINK TWICE before entrusting their furry companions to ANY BANFIELD PET HOSPITAL. The risks and potential hard OUTWEIGH ANY CONVENIENCE or COST SAVINGS they may offer with their insurance plans.
OUR PET'S SAFETY AND WELL BEING SHOULD ALWAYS BE THE TOP PRIORITY AND IT IS CRUCIAL TO CHOOSE A FACILITY THAT UPHOLDS THOSE VALUES WHICH BANFIELD PET HOSPITALS DO NOT.
In conclusion, my experience has been nothing short of a NIGHTMARE.
I urge you to consider alternative options and do your research on any of their facilities before making a decision. Your pet's health and happiness are to precious to be compromised by a HOSPITAL THAT PRIORITIZES PROFIT OVER THE PET'S WELL BEING.
- Only care about profit
- Unethical
- Misleading
Preferred solution: Response from Corporate office/upper management taking FULL accountability about negligence protocols that endangered my PET! Change of protocols .Monetary compensation for the overall horrible experience over the years, and last horrific incident.
User's recommendation: BEWARE IF YOU WANT A HEALTHY AND WELL TAKEN CARE OF PET! OR ALIVE PET!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Little Rock, ArkansasBanfield’s Negligence Resulted in my Pet’s Death
I signed up for the Banfield Plan and took my beautiful 8 year old Rottweiler for a wellness checkup on 2/17//24.
After he saw the veterinarian , Dr. Weiss, she took me into a side room to diss his results. She stated his blood work was normal, he was about 40lbs overweight and that she had discovered a mas on his left hind leg to which she stuck a needle into and it bleed for awhile and then subsided. Her diagnosis was that it was a non cancerous tumor she recommended be scheduled for surgery and removed. He also received a bordella and lime disease vaccination and was scheduled for the boosters.
Upon exiting, she stated she forgot to mention he did test positive for ehrlichilosis, which is the result of a tic bite and was very common in Arkansas, it he did not exhibit any symptoms.
Upon bringing him home, his demeanor immediately changed. He was urinating and defaulting in the house, began having tremors, and things drastically got worse as the day went on. He was drenched in saliva, dehydrated. breathing rapidly and then began whaling in excruciating pain. It was an experience I prey no one ever has to witness.
I called the vet and explained his symptoms and asked if he could be having side effects from the vaccines or by the needle *** from the doctor. The assured me thii out Dr symptoms were unrelated to his treatment.
I asked, then why would he be perfectly fine when he arrived and then rapidly deteriorate after his visit. The asked if he could have gotten into any househol products or poison, and I said not a chance and would not rather gave shown up in his blood work.
They had. I recommendations. The following day I took him to a local vet and explained his symptoms. The retrieved his records from Banfield and the vet said he had a couple of blood results that were a little high but he saw no obvious problem. He said he was going to prescribe meds for echricilosus and if hie was not improving in a day or two to take him to the Emergency. Clinic.
I brought him home and his symptoms remained critical. He was in horrible pain, so at 3A.M I festively calked what was advertised as 24 hour emergency care( what a line of crap).called six different clinics and got a voice message they were terribly sorry but the clinic would be open at 8:AM Really?
I then called Banfield and told them I was being Deogie in and they needed to do x-rays or whatever the grill was needed to determine the cause of his suffering.
It is a 40 minute drive to the clinic, so I immediately had my neighbor drive me to Banfield. Upon arriving, I announced I need a stretcher immediately and they need to come out and get him. I waited at least 15 minutes and was intermittently informed they were working on it. At 20 minutes my friend came through the do it r and said, Janes, I think he stopped breathing. I ran out to the car and my precious vs g was deceased.
Anazingly, the situation suddenly became important and several techs came out.
Banfields egregious lack of communication, empathy and just common sense was never present throughout the whole nightmare.
I would never recommend Banfield to a single person. They are the quintessential example of what not to ever do to any fur baby or parent.
Banfield should lose their license and never be allowed to reopen this location again.
- Lack of communication
- Callous
- Negligent
Preferred solution: Full refund
User's recommendation: Avoid this Veterinary at all cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Yonkers, New YorkBanfield put me into collections after doing 10years of business with them on auto pay
Banfield hospital is nationwide. That is why I started with them for my fur baby 10 years ago.
I've had good and bad experiences. Banfield has serious issues between the store fronts and their customer service. They placed me into collections even though I updated my credit card, address and email address! They never updated my information Billing keeps using addresses that were old and old email addresses.
I never ever received anything saying they couldn't bill me, by email, regular mail txt or phone call. I received many emails and txts, but not about billing. Now they have placed me into collections trying to charge insane collection fees. Don't do business with them.
Manager stated that although I updated my information their systems don't connect with billing! Insane. Scam to hit you up for fees. Terrible customer service.
Also the vets are not consistent and anything past yearly check ups is a big problem. Over $600 is expensive for yearly comprehensive exams.
User's recommendation: Don't do business with Banfield
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | East Peoria, IllinoisTransaction issue
Preferred solution: Full refund
User's recommendation: return the money to the account it was token off of thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Azusa, CaliforniaCancel my plan
I was wanting to cancel my plan with Banfield after extremely poor treatment of my cat. I was told I could NOT cancel the plan because I supposedly signed a contract for a second year.
I DID NOT sign any such contract after the first year. My Client I.D. is Cov13Z4. Please contact me to resolve this issue.
I really do not wish to get my attorney involved with this, but if necessary, I will proceed as needed.
Banfield nearly killed my cat by over sedating her for a simple procedure. When I contacted the Glendora, CA office after I brought my cat home, I was told the vet had to give my cat "extra" medication because she was "hissing and biting" and then the vet denied this happened.
User's recommendation: If you love your cat, DO NOT take them to Banfield.
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Verified Reviewer | Bridgeton, MissouriKilled my 3 year old cat
I just had my cat euthanized by an emergency vet's office because of the negligence of your office in Bridgeton, MO. I had been taking my 3 year old sphynx to them for the past week over him vomiting, not eating or drinking, or eliminating.
At the time i thought he had ingested part of a plant. The first day I took him in (Friday September 15th, 2023) they left him in a kennel for 5 hours without food or water. I had to call to get an update. I was told that his ears were a little dirty but the vet didn't have time to really look at him.
Then she told me about how he didn't have anymore blood tests on his plan but she could give him a nausea shot if I wanted. I opted for the shot. He didnt eat or drink that night and i reached out to the Pet Chat that is part of my plan. She gave me suggestions on what to try to get him to eat.
The next day (Saturday September 16th) I called to ask for the manager. I was informed she was in surgery and would have to call me back. I told her fine. She didn't call me back until Monday (September 18th).
She asked me how my cat was and I told her that nothing had changed and he seemed to be in pain. She had me bring him back in. The whole time I had been syringe feeding and watering him. I brought him back in that day.
There they did an xray and an ultrasound that I paid over $1000 for that showed nothing was wrong. They gave him 50mL of fluid under his skin and said maybe it was just the plant I thought he ingested working his way out and gave me a prescription for some bland food for him to try. He wouldn't eat it. So I kept syringe feeding him.
September 19th they called to check on him. There was no change and I told them. They wanted to try another prescription food for recovery and I opted to get him a prebiotic. He wouldn't eat and I was compounding the prebiotic with water myself to syringe it into his mouth.
September 20th, he finally tried to eliminate. There was string coming out of his butt. I called the vet and they told me not to pull it and he'll pass ot on his own. I tried to get ahold of someone on the Pet Chat multiple times last night but no one would respond.
Today, he seemed to be struggling to eliminate. I once again called banfield and the receptionist had to have the doctor call me back. When she did, she told me to take him to the emergency vet's office.
When I got him there, the doctor looked in his mouth and noticed there was a string under his tongue. He needed surgery.
I went ahead and he'd them do it. The doctor called me and told me it had been left too long and there was too much damage done. He had more than 6 tears in his intestines and there was nothing she could do. The damage was too wide spread and severe.
This all happened because I listened to your doctors and my cat and my family are paying the price for your companies negligence.
If they would have once looked into his mouth, they would've found the problem.
But they never did. Just tried to sell me another wellness plan.
- There are no pros
- Will kill your animals and then charge you insane amounts
Preferred solution: Compensation for all money lost, removal of the rest of my pets from their wellness plans, cost of deceased cat, cost of missed wages and pain and suffering
User's recommendation: Do not go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCollections
User's recommendation: Pay off your balance before it go to collections. Cause once it does they will not answer the phone.
Poor customer service
My 16 yr old dog had two refills on a prescription for ear drop antibiotics for an ear infection! They wouldnt fill the Rx because the Dr that prescribed it changed stores!
They wanted me to take a 16 yr old non mobile dog, in a storm, an hour plus drive and Im handicapped to the Dr that prescribed the Rx!
Totally unacceptable! This is wrong! My three dogs have been on the wellness program since birth and they cant refill a Rx that has 2 refills! Antibiotics arent a level Three narcotic!!!
I thought they were there for the welfare of your pet.
WRONG!
This dog is end of life care!
Im trying to do everything to make his last days good!
I have to physically carry him outside to use the bathroom! He then just pees on himself!
This is soooo sad!
I guess it would work better if I stood outside the stupid Banfield store and loudly profess what a crock of crap Banfield is!!!
Banfield sucks and all of their policies and rules make zero sense!
This is an absolutely horrible place!
And what makes it worse is its not the first time, not the second time but the fourth time this has happened to me!!!
Preferred solution: Better service and a little old fashioned thought process!
User's recommendation: Stay away from Banfield
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Verified Reviewer | Swansea, IllinoisWorse place to do business for your pet!!!!
User's recommendation: Never deal with them on businesS
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Verified Reviewer | Durham, North CarolinaBilling
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Verified ReviewerIncompetence
- Incompetence
Preferred solution: Full refund
User's recommendation: Don’t sign up for the Wellness plan.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Escondido, CaliforniaScam, Ripoff
- Scam ripoff
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWellness Program is a rip - off!
The Monroeville store in Pittsburgh is the culprit; 3820 William Penn Hwy. 15146
Preferred solution: Full refund
User's recommendation: Don’t use “Wellness Program “!
Billing
This place is getting worse by the visit. It’s upsetting how bad the customer service really is
User's recommendation: Find A Better Place for your pet
Managing Vet of Clarksville, TN 37040 Gwen Davis.
My friend and his pet have been denied service twice by this Manager Vet. for NO REASON.
whatever she states. My friend needs to know if this fake Ban for treatment applies to all Banfields, or only the ones where this nut job Vet manages?? I am about to find an attorney for the condesending demeanning treatment without cause. This firend Mr.
Patel's english is his second language so I have gone with him to this Vet. never saw any problem with them treating Gino a 4yr old Shepard until out of the blue, I was not there when the first rejection happend but I have watched thesecond rejection as my firend video tapped the exchange. Lisa R. responded to the Yelp complaint I posted and stated an apology, however Gwen Davis is still in charge and nothing has changed.
Two days ago I filed a complaint on you site, and heard nothing.
Do you want me to go to Social Media to expose this customer treatment?
I want this manager replaced and access to treatment if required in any Banfield Vet location anywhere in the country, as long as the owner or pet do not violate any law.
like biting or what?? This is despicable treatment and should not be allowed with Banfield if they want the public to view them as a proper business.
Regards,
My name is Gigi Page 828-550-****
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Verified Reviewer | Rohnert Park, CaliforniaTreated Horribly
User's recommendation: Stay away
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Banfield facilities nationwide seem to have huge problems. more people know about it, less they will use them which essentially will hurt their ockets.
banfield is all about profits and not wellness of anyone's pets. They are owned by 4th largest company in the USA, Mars, candy company. They just care about the $$$. Pathetic, unethical, lazy , greedy...the list goes on.
Should take these reviews seriously when it starts hurting their greedy pockets.
Pathetic company. Overall.
It does not matter how the cat got the string. She should accept responsibliity.
Can you post a copy of the x-rays?
They didn't give me a copy. Just told me there was nothing on them.
They told me yesterday that the vet didn't do a proper physical exam and check his mouth but they're going to refund me the mo ey I spent in their office and at the emergency vet's office. Other than that, they said I needed to take responsibility of the cat because he ate the string at my house.
That's terrible and I'm so sorry for your loss. You are entitled to ALL your records by law.
I would consider making a board complaint. I NEVER say that, but this is egregious.
They have a point there. You also need to take up responsibility.
Your ct died and the first thing you asked for is compensation. You do not really care about that pet.
That's a disgusting thing to say to someone grieving the loss of a pet. That's so callous and ugly.
You have no idea how the cat got into string. Something may have unraveled or it could have fallen off clothes or a blanket.
Anybody knows to look UNDER THE TONGUE in a vomiting cat. If the vet had performed a thorough physical exam, the cat may be alive today.
I loved my cat. I still do.
I saw he was sick and got him to the vet the next day. I told them to do anything for him. I told them to max out my credit card on file if necessary and if that wasn't enough then I'd give them another one. I didn't feed him the string.
I'm the sort of pet owner that uses pet safe cleaners and buy them clothes and top rated foods.
The fact that you don't know me and say I don't love my animals is disgusting. Have the day you deserve.