Banfield Pet Hospital Complaints and Reviews

2.1
  • Script available1 votes
  • Hospital staff1 votes
  • Onsite employees1 votes
  • Exploitation of services11 votes
  • Overcharging for services11 votes
  • Exploitation of finances8 votes
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  • Apr 15
  • Pet Medicine
  • Boca Raton, Florida
  • Moxidectin Injection
  • 42
  • REVIEW RATING 3/5

Put a stop on your credit card. Call the credit card co. @ tell them you lost it @ you will be issued a new # . When banfield calls to inquire about your payment, write @send (return/ receipt), to the ceo. Tell them you are disputing the contract. They will scare you with "collections". They cannot ruin your credit status. Call up experien or exifax. They will explain how to handle it... Read more

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  • Apr 14
  • Pet Medicine
  • Canton, Ohio
  • Vet Exam
  • 46
  • REVIEW RATING 4/5

I took both of my dogs to Banfield in Massilon,OH to get there teeth cleaned. When we 1st got there, a girl that worked there stuck her face rite in my 1 dog's face!! My dog did not like that @ all & snapped @ her. We were taken to a room & Dr. Edwards walked in. I suggested that she do 1 of my dogs 1st & she snapped back “Hey! U don't boss me around! Ur the 1 with the dangerous dog,... Read more

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  • Apr 13
  • Pet Medicine
  • Woodland, California
  • Optimum Wellness Plan
  • 1
  • 1
  • 42
  • REVIEW RATING 4/5

1. Overcharging for services. 2. Real cost of the wellness plan is hidden in the fine print-that you must continue paying even after pet has died. 3. Won't allow me to access my account online after pet has died, even though I still have an account and need to pay... . Stay with your private vet. After I sent an email in to cancel the plan, I got this in reply: Optimum Wellness Plans are set... Read more

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  • Apr 13
  • Pet Medicine
  • Bloomington, Indiana
  • Wellness Plan
  • 27
  • REVIEW RATING 4/5

When I found out that Banfield is not a full service vet and that if my pet needed anything more than a vaccination I decided to cancel my plan. Waited 11 months to cancel. Went to Banfield for last apt and was told I have to call the # or go online. Called the #... Closed for the next 3 days... Went online but could not get signed in to their weird site. Called back in 3 days... on a different... Read more

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  • Apr 11
  • Employees and Ex-employees
  • Fort Lauderdale, Florida
  • Employee Experience
  • 85
  • REVIEW RATING 3/5

I worked for banfield and I can honestly say that the way they treat their clients pets is unethnical. I watched as the managers and nurses would eat over the pets while in surgery. Talked about clients, and didn't walk pets being there all day for surgery. I had to leave because I pointed these out to my practice manager and human resources. I have got no resolution. Now my name is being... Read more

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  • Apr 06
  • Animal Services
  • Chicago, Illinois
  • Dental Cleaning
  • 56
  • REVIEW RATING 4/5

I really have no complints with Banfield. Except when I brought my cat in for a dental cleaning that was made a month earlier, doubled checked the day before, and when I got there, they had the cleaning for a dog that had the same name as my cat. But they still took him in for his yearly check up... even with there insurence plan I still spent 119,.00 dollars for fle and tick product that i could... Read more

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  • Apr 05
  • Pet Medicine
  • Rockaway Township, New Jersey
  • Doctor
  • 86
  • REVIEW RATING 4/5

I have been a customer for 2 years and always have been over satisfied with the care and service provided, all up until today when we saw Dr Ziegler at the Rockaway NJ office, my dog has been unsuccessfully treated for his skin conditions for over 2 years,no doctor has been able find the root cause of this skin issues, finally one of the doctors at that office started him on thyroid treatment... Read more

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  • Apr 04
  • Animal Services
  • Genoa City, Wisconsin
  • 3
  • 3
  • 66
  • REVIEW RATING 4/5

ISN'T ALL OF THIS BACK AND FORTH A BIT POINTLESS? (SORRY ABOUT THE CAPS MY KEYS ARE STUCK) BUT SERIOUSLY PEOPLE THE BOARD WILL FIND WHAT THEY FIND AND THAT WILL BE ALL. SO ALL OF THIS SMASHING EACH OTHER DOES NOTHING. IT CAN TAKE WEEKS OR MONTHS FOR A DECISION AND I CAN PROMISE YOU THAT! I HAVE WORKED FOR A STATE LICENSING BOARD. SO JUST RELAX AND LET THEM DO THEIR JOB. I'M NOT SURE ABOUT NEW... Read more

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  • Mar 31
  • Pet Medicine
  • Staff
  • 1
  • 1
  • 87
  • REVIEW RATING 3/5

I'm wondering if all the Vets that work at Banfield are fully licensed and have their medical degree? Or are some of the Vets on staff still in school and going through on the job training while working at Banfield. i.e. Pre-Med/Practical training under the supervision of a licensed on staff vet. I personally have several concerns as not only being a puppy Wellness plan purchaser but also having... Read more

Was this review helpful? 1 3

  • Mar 22
  • Pet Medicine
  • Miami, Florida
  • Appointment
  • 1
  • 1
  • 95
  • REVIEW RATING 4/5

Came 20 min early for my appt, checked in, then at the appt time I was told my appt was actually for 1 1/4 hours LATER, they would not accept responsibility for misscheduling. Then they told me someone cancelled at my appt time but they would not work me in, they would do two later appts first! Manager kept me waiting five minutes then refused to let me go through the description of what had... Read more

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