Banfield Pet Hospital Complaints and Reviews

1.9
  • Clean1 votes
  • Service1 votes
  • Script available1 votes
  • Overcharging for services6 votes
  • Exploitation of services5 votes
  • Staff Attitude5 votes
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  • 1 day ago
  • Pet Medicine
  • Plymouth, Massachusetts
  • Rabies Vaccine
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

I took my dog to banfield vet hosp. in Plymouth for his 3 year rabies vaccine and needed heart worm pills. I recently relocated to this area and needed help with my dog. When we went into the small room a vet tech maryel greated us with a "I don't like boston terriers". Maryel then took some information from me -she said his previous vet never faxed over any information re: his last exam and... Read more

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  • 1 day ago
  • Pet Medicine
  • Mount Laurel, New Jersey
  • Vet Service
  • 12
  • REVIEW RATING 4/5

DO NOT TAKE YOUR PET THERE!!! ITS JUST MONEY TRAP... I MADE APPOINTMENT TO SEE WHAT WAS GOING ON WITH OUR CAT BECAUSE HE WAS SNEEZING FOR 2 WEEKS. THE VET STARTED TALKING ABOUT THEIR PLANS BEFORE EVEN CHECKING MY CAT AND KEPT INSISTING THAT I NEEDED TO GET A PLAN. FINALLY AFTER I ASKED TO KNOW WHAT WAS WRONG WITH MY CAT SHE BRIEFLY EXAMINED HIM NOT PAYING MUCH ATTENTION, NOT CHECKING HIS FEVER OR... Read more

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Working there aint a walk in the park either no lunches work every holiday,they dont care that the roads are icy and hazardous they will make there employees risk their lives to make sure they get buisness. Add comment

We have dog who is 3 years old who has been going to Banfield since he was a puppy and also gets he's grooming done at petsmart. But everytime he has an apoointment we always fine something wrong with one of his legs or he has huge scrapes on his skin after his hair cuts. And now we're getting charged extra to cancel the automatic payments for the wellness plan. Add comment

  • Feb 27
  • Pet Medicine
  • Roseville, Ohio
  • Pet Exam
  • 35
  • REVIEW RATING 4/5

I some how got sucked into the wellness program too, but anyway I go to the Banfield in Beavercreek ohio ( 5 yrs) every time I never get the same vet, never see the same people, always a big turn over in employees. Had a physical exam 2/26/15 for my dog. ( they always want to take your pet into the back room for the exam).Not me I want to to be with my dog so they preformed the exam in the room.... Read more

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  • Feb 17
  • Animal Services
  • Helena, Alabama
  • Banfield Wellness Plan
  • 118
  • REVIEW RATING 4/5

Kitten shows up and we take to Banfield to get checked out. We got sucked into Wellness Plan for a year (Sounds good because of fixed monthly payments). However, this so called Wellness Plan covers very little. So on top of monthly payments you also have a vet bill if you take the pet back. At the end of the year, Banfield calls you for the pets "final" visit. They schedule it a few days after... Read more

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  • Feb 16
  • Pet Medicine
  • Macon, Georgia
  • Wellness Plan
  • 2
  • 2
  • 69
  • REVIEW RATING 4/5

If you have a wellness plan ... don't count on not having to pay when you visit the dr at banfield THey always add something that is not covered by the plan. and you usually end up usually paying over 50 dollars routinely we paid nearly 100.00 even with the wellness plan ... they have a way of adding on things that are not covered it seem exploitative! I tried to cancel the plan i have for 2... Read more

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  • Feb 12
  • Pet Medicine
  • Wellness Plan
  • 99
  • REVIEW RATING 4/5

I was told the puppy plan covered initial puppy shots, spaying and or neutering and general health check up's. What the plan didn't cover was a routine urine test when I suspected my puppy had a urinary tract infection. There was an additional out of pocket cost of $53.00 as a routine U/A is not covered. Not to mention the cost of amoxicillin I ended up getting from a local pharmacy as Banfield... Read more

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  • Feb 11
  • Pet Medicine
  • Saginaw, Michigan
  • Wellness Plan
  • 61
  • REVIEW RATING 5/5

heres the thing about the whole fing auto renew bs: theres a spot on the contract initial to acknowlege to auto renewal provisions. i didnt initial here as i didnt want to auto renew. the vet told me to not initital so it wont auto renew. it still auto renewed. now i have copy of contract without my initial and they still will not cancel itn terribpe fing business and is illegal. i went to... Read more

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  • Feb 04
  • Animal Services
  • Goose Creek, South Carolina
  • Positive Experience
  • 75
  • REVIEW RATING 5/5

I am very satisfied with banfield, we have 3 dogs that we take for wellness checks, vaccines and whatever else they need, we have never been charged more than what the plans call for and we are completely satisfied with the vet. This is one of our babies Roxanne. Read more

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