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2.0 Based on 145 reviews
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  • Customers like
    • I both like and dislike 3
    • Personal attention 2
    • Some of the staff and one doctor 2
  • Customers don't like
    • Exploitation of services 16
    • Overcharging for services 13
    • Staff attitude 13

Working for this place is a nightmare even with their new SBE brand!!!

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FIRST I MUST SAY HOW TERRIBLE SORRY I AM FOR ALL OF THE PAIN AND SORROW I JUST READ ABOUT. MY HEART BREAKS FOR EACH AND EVERY DOG AND PARENTS OF THE DOGS, IT KILLED ME TO READ HOW YOU PUT YOUR TRUST INTO BANFIELD GIVING THEM A MEMBER OF YOUR FAMILY, BELIEVING IT WAS SAFE AND BEING LIED TO!!!!!! THERES A SPECIAL PLACE IN *** FOR THOSE PEOPLE!!! THAT BEING SAID, I MUST THANK YOU SO MUCH BECAUSE READING ABOUT YOUR REVIEWS JUST SAVED MY DOGS... Read more

Was this review helpful? 1 1

Our puppy is 7 months old and we've had issues with out local Banfield Pet Hospital and Pet Smart groomer(Palm Coast,FL).For days after his 1st vaccinations his hind legs were very weak and could barely walk.We tried multiple times to contact vet and no one answered the phone.We left messages and none were returned.Fortunately it cleared up eventually. We took him to get his nails done at the groomer in Pet Smart and he was scared and tried to... Read more

Was this review helpful? 0 1

This place will be good if you have a dog that completely healthy otherwise stay away only open 3 days a week incompetent staff make mistakes on reports scheduling and just lousy customer service the senior mangement are not much better and the wellness plans are a rip off. I again stress if you love your animals this hospital should not be allowed to operate given their poor quality of service a very unhappy client they do not read your... Read more

Was this review helpful? 0 1

On Thursday, June 9.2016 I went to Banfield Hospital at Petsmart on 159 Lincoln Square, Arlington TX 76006 to ask how to or what I could do to get fleas of our dog and 2 cats. They sold me 2 FirstShild Cat/Kitten 0-8 lbs single dose and 1 dose FirstShield Trio 5-10 lbs. After I paid for it they went to the back to retrieve the meds and noticed that they only had one dose left for the cats. They told me that they will get some on Monday and I... Read more

Was this review helpful? 0 1

When I signed up I was able to regularly get an appointment on the the same day or the next day if my dog as sick. That is no longer the case. Typically now it takes 2 weeks to get an appointment which is totally worthless if you have a sick dog. Instead of an appointment, they now have a "drop off service" where the sick dog gets to sit in a cage all day waiting for a vet to have a spare moment to look at him. It's absolutely cruel. ... Read more

Was this review helpful? 0 1

I have the top of the line wellness program. I called and said my dog hurt her leg. I called and said I was on my way in. I wasn't sure if she had a stroke or jumped off the bed and hurt her leg. They told me they would not see her because they were not an emergency hospital. I asked if I could just bring her in for them to look at and possibly take an X-ray. They told me they would not see her and gave me the address to the VCA emergency... Read more

Was this review helpful? 0 1

On Wednesday, June 8, 2016 I called Banfield at 6 PM asking them to see my dog Emma. She had recently suffered from a seizure, was extremely lethargic and had blood in her stool. I told them that this was an emergency and that Emma's current vet was closed. They told me that they are no longer seeing patients because they close in an hour. I ended up taking Emma to Emergency Vet Care in North Charleston. She passed away shortly after. ... Read more

Was this review helpful? 0 2

I have the early care plus plan for which i am paying monthly for services that i am being charged for at the time of service such as the Spaying. Plus they called me up and said my puppy need a tooth pulled at the same time. Which was ***. That baby tooth would have come out on its own. ( i have consulted another doctor) The incision made on my very small dog was far to large 2" i watched it done on U tube on the same type dog and it was less... Read more

Was this review helpful? 0 2

Cat went in for routine dental cleaning. No phone call after 9 hours. Go to pick up cat. Cant tell me what he had done. Covered in faeces dried on his fur and all through his create. So freaking angry. I will never never use them again. My last 2 cats that went there were sick and like a fool I trusted them. Now both are dead. One receptionist with a line of people who have appointments, no help. This is the worst place. Lack of experience and... Read more

Was this review helpful? 0 2
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