Banfield Pet Hospital Complaints and Reviews

2.0
  • Script available1 votes
  • Hospital staff1 votes
  • Onsite employees1 votes
  • Exploitation of services12 votes
  • Overcharging for services11 votes
  • Exploitation of finances8 votes
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  • 2 days ago
  • Pet Medicine
  • Winter Garden, Florida
  • Vet Service
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

We have been bringing our dog to this Banfield Pet Hospital for almost 7 years now. We purchased the Wellness Plans. We never had any problems with the facility until recently when we tried to make an appointment for our dog to receive routine tests and a vaccination. We were told that in order for her to be seen she had to be dropped off in the morning and picked up later in the day. It was... Read more

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  • Apr 23
  • Pet Medicine
  • Chicago, Illinois
  • Wellness Plan
  • 40
  • REVIEW RATING 4/5

The puppy wellness plan has some financial advantages and some financial disadvantages depending on the medical services your NEW puppy may require. The wellness plan does cover the cost of scheduled office visits and the puppy's routine shots. i.e DHPP (distemper, hepatitis and parvo) usually given in a series of 3 to 4 injections over a period of several weeks and a - 1 year Rabies vaccination... Read more

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  • Apr 22
  • Pet Medicine
  • Simpsonville, South Carolina
  • Positive Experience
  • 28
  • REVIEW RATING 4/5

Today my husband & I had to put down our companion of 14 years, Baily. It was a heartbreaking day, but the Greenville, SC Banfield team was fantastic. They never tried to push unneeded procedures/testing like so many of these reviews state. When we were deciding on if we'd take Baily to Banfield for this last stage of his life, the reviews we read almost talked us out of it. I'm so glad they... Read more

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  • Apr 15
  • Pet Medicine
  • Boca Raton, Florida
  • Moxidectin Injection
  • 84
  • REVIEW RATING 4/5

Put a stop on your credit card. Call the credit card co. @ tell them you lost it @ you will be issued a new # . When banfield calls to inquire about your payment, write @send (return/ receipt), to the ceo. Tell them you are disputing the contract. They will scare you with "collections". They cannot ruin your credit status. Call up experien or exifax. They will explain how to handle it... Read more

Was this review helpful? 1 0

  • Apr 14
  • Pet Medicine
  • Canton, Ohio
  • Vet Exam
  • 87
  • REVIEW RATING 4/5

I took both of my dogs to Banfield in Massilon,OH to get there teeth cleaned. When we 1st got there, a girl that worked there stuck her face rite in my 1 dog's face!! My dog did not like that @ all & snapped @ her. We were taken to a room & Dr. Edwards walked in. I suggested that she do 1 of my dogs 1st & she snapped back “Hey! U don't boss me around! Ur the 1 with the dangerous dog,... Read more

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  • Apr 13
  • Pet Medicine
  • Woodland, California
  • Optimum Wellness Plan
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

1. Overcharging for services. 2. Real cost of the wellness plan is hidden in the fine print-that you must continue paying even after pet has died. 3. Won't allow me to access my account online after pet has died, even though I still have an account and need to pay... . Stay with your private vet. After I sent an email in to cancel the plan, I got this in reply: Optimum Wellness Plans are set... Read more

Was this review helpful? 0 1

  • Apr 13
  • Pet Medicine
  • Bloomington, Indiana
  • Wellness Plan
  • 42
  • REVIEW RATING 4/5

When I found out that Banfield is not a full service vet and that if my pet needed anything more than a vaccination I decided to cancel my plan. Waited 11 months to cancel. Went to Banfield for last apt and was told I have to call the # or go online. Called the #... Closed for the next 3 days... Went online but could not get signed in to their weird site. Called back in 3 days... on a different... Read more

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  • Apr 11
  • Employees and Ex-employees
  • Fort Lauderdale, Florida
  • Employee Experience
  • 121
  • REVIEW RATING 3/5

I worked for banfield and I can honestly say that the way they treat their clients pets is unethnical. I watched as the managers and nurses would eat over the pets while in surgery. Talked about clients, and didn't walk pets being there all day for surgery. I had to leave because I pointed these out to my practice manager and human resources. I have got no resolution. Now my name is being... Read more

Was this review helpful? 1 3

  • Apr 06
  • Animal Services
  • Chicago, Illinois
  • Dental Cleaning
  • 73
  • REVIEW RATING 4/5

I really have no complints with Banfield. Except when I brought my cat in for a dental cleaning that was made a month earlier, doubled checked the day before, and when I got there, they had the cleaning for a dog that had the same name as my cat. But they still took him in for his yearly check up... even with there insurence plan I still spent 119,.00 dollars for fle and tick product that i could... Read more

Was this review helpful? 1 0

  • Apr 05
  • Pet Medicine
  • Rockaway Township, New Jersey
  • Doctor
  • 104
  • REVIEW RATING 4/5

I have been a customer for 2 years and always have been over satisfied with the care and service provided, all up until today when we saw Dr Ziegler at the Rockaway NJ office, my dog has been unsuccessfully treated for his skin conditions for over 2 years,no doctor has been able find the root cause of this skin issues, finally one of the doctors at that office started him on thyroid treatment... Read more

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