Banfield Pet Hospital Complaints and Reviews

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Banfield Pet Hospital
Main address: 8000 NE Tillamook Street 97213 Portland OR
1-866-894-7927, 503-922-5000,
  • 1,142+9 mobile complaints
  • $320K claimed losses
  • $274 average
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  • 1 day ago
  • Animal Services
  • Greenville, North Carolina
  • Banfield Pet Hospital
  • 1
  • 1
  • 19

We terminated the so-called Wellness Insurance Policy before the cancellation date. We paid a significant amount as a penalty to cancel the policy. One day later, they charged another monthly premium and refused to cancel it. Banfield is a corrupt company employing fraudulent tactics to scam money from people. WARNING: Do not do business with Banfield!! Their Veterinarian care is also a shame.... Read more

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  • 2 days ago
  • Pet Medicine
  • Haymarket, Virginia
  • 2
  • 2
  • 18

Banfield's Optimum Wellness Plans are not meant for sick pets, it's strictly preventive care. So if you bring a pet in for an illness, you should expect to have to pay for diagnostics. insurance and OWPs are different. Also when enrolling on a plan, you are specifically told that it is a 12 month contract. It is also stated if you choose to cancel the LEGAL contract early you are to pay for... Read more

Was this review helpful? 2 1


  • 2 days ago
  • Pet Medicine
  • Veterinarian Services
  • 13

Banfield Newnan is the worst Vet Experience I've ever had! The staff is beyond rude, and are the most unprofessional people I've ever seen. From personal experience, our dogs didn't even see a vet and the bill was nearly $400. I was hung up on requesting records. I called the Corp Office, they did nothing either. The staff at Banfield is unprofessional, inept, and seem to lack proper training.... Read more

Was this review helpful? 1 2

Mckinney texas petsmart banfield If you care about your pet do no go here The only 2 things they were good at were selling insurance and billing I tested the vet( and I apologize to real veterinary professionals for calling this person a vet) with a few questions. This lady was ignorant of basic science. Two thumbs down. Save your pet keep it home. A sciguy Add comment


  • Nov 17
  • Pet Medicine
  • Federal Way, Washington
  • Flea Medication
  • 26

It does not work, it does not kill fleas and my dog got dermatitis! So, I have to complete 100 words for this to work, so keep on going, blah blah blah, it does not work, it does not work, what else do you want to hear? Please, take this complain and do not ask me for more words. Is it 100 words already? I guess not, let's try again, more words, it doe snot work, this is so ***! it does not work... Read more

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  • Nov 15
  • Animal Services
  • Lake Worth, Texas
  • Pet Emergency Service
  • 71

I've always been a client of Banfield, until today that is. I always took my pet for everything there, I kept going because I love Dr. Arnold, after she left I wasn't sure if I was going to keep going there, and I did for a while. Today, my dog injured her paw, we had no idea what happened, she was out playing (and yes we were watching here that's why we got so scared, because it happened all of... Read more

Was this review helpful? 1 0


  • Nov 14
  • Pet Medicine
  • Spring, Texas
  • Wellness Plan
  • 3
  • 3
  • 122

Had been with Banfield in their Dallas,TX location for a good 6+ years and was very happy with them. Our dog was on the wellness plan and was relieved to find a location close to us when we moved to Houston, TX. The location at: 140 FM 1960 Road East Houston, TX, 77073 needs some work. At this point our dog was getting up there in age, almost 13 years old and showing a low of health problems. ... Read more

Was this review helpful? 2 0


  • Nov 13
  • Animal Services
  • Austin, Texas
  • Wellness Plan
  • 58

THIEVES! They'll sign you up for a wellness plan with the promise of saving you tons of money and forget to mention that its a mandatory 12 month program. They also give you the impression that everything is included, but'll always end up spending money every time you take them to their "included vet check". When you finally realize they are over charging you and you call to... Read more

Was this review helpful? 4 2


  • Nov 12
  • Pet Medicine
  • Portsmouth, Virginia
  • Animal Dermatology
  • 62

Myself and my wife have used Banfield for the last couple of years since our dog was a puppy and it seemed like a good idea to start. Now after battling allergies with my dog for nearly three years they gave us a referal to a dermatologist after pleeding with them. Went to the dermatolgist and they stated did the tested which cost $760.00 and found out what was actually wrong with our golden... Read more

Was this review helpful? 1 1


  • Nov 11
  • Animal Services
  • New York, New York
  • Wellness Plan
  • 43

Princess Rose has been treated by Banfield doctor Miu Douglas and I have no complaints about the hospital. However, I do believe that Banfield exploits customers and their pet when it comes to the wellness program. I think that their policies are not explained fully and they misrepresent the wellness plan to reel in customers. Let me explain. I learned that the Wellness Plan is only, well, for... Read more

Was this review helpful? 1 3
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