Banfield Pet Hospital Complaints and Reviews

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  • Customers like
    • Script available1
    • Seeming knowledge of doctors and assistants1
    • Service1
  • Customers don't like
    • Overcharging for services13
    • Exploitation of services13
    • Staff attitude12

  • 16 hours ago
  • Pet Medicine
  • Elkhart, Indiana
  • Poor Veterinary Service
  • 15

When our dog refused to get up and whimpered in pain, I was thrilled to learn Banfield was open on a holiday weekend. I was less thrilled when the exam, x-rays and glucosamine supplements I did agree to cost $600. The vet tried numerous times to suggest services and point out so many bogus health issues on their report (infected gums and desperate need of cleaning, overweight, need for additional... Read more

Was this review helpful? 0 1

  • 2 days ago
  • Pet Medicine
  • Albuquerque, New Mexico
  • Vet Services And Pet Food
  • 4
  • 4
  • 39
  • REVIEW RATING 5/5

My regular vet is 45 minutes away and not always available on Saturday so I took my cat Snuggles to Banfield. She was spraying very small amounts of urine but it contained blood. She had never sprayed before and was obviously telling me something was wrong in the only way she could. I took her in and the insisted on vaccinations (for their personal protection, like a shot would protect them if... Read more

Was this review helpful? 0 3

  • Sep 01
  • Pet Medicine
  • Framingham, Massachusetts
  • Wellness Plan
  • 42
  • REVIEW RATING 3/5

Let me share my story. I found a small lump on my dog, Hera's hip/thigh area. It was smaller than a marble and we decided to take her in and have it checked out just to be safe. They did a biopsy and sent it to a lab, and it came back as spindle cell sarcoma, which is a type of cancer that rarely spreads in dogs, but IS locally invasive. We scheduled a surgery where the removed the tumor - just... Read more

Was this review helpful? 0 1

  • Aug 28
  • Pet Medicine
  • Springfield, Missouri
  • Banfield Puppy Wellness Plan
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

Signed up for Puppy Wellness Plan (more expensive one at that!) Just had doggy develop UTI - was quoted over the phone UA would be around $40. When we arrived, was told that associate had misquoted cost - more like $95 and that he was thinking of costs from 2 years ago. Total bill for antibiotics and urine capture: over $120. Has been my experience as well that although required vaccinations... Read more

Was this review helpful? 0 0

  • Aug 25
  • Pet Medicine
  • Everett, Washington
  • Wrong Diagnosis
  • 72
  • REVIEW RATING 4/5

I got home one afternoon and my kitten Kam was acting odd (drooly and lethargic). I took him to Banfield of Everett, which is close to my house and has been giving Kam his vaccines. After waiting nearly two hours, a technician came out to tell me Kam had a broken jaw. I never once spoke to a doctor during my visit. I was told by this technician to go immediately to an emergency veterinary clinic... Read more

Was this review helpful? 1 0

  • Aug 21
  • Pet Medicine
  • Lexington, South Carolina
  • Banfield Wellness Plan
  • 3
  • 3
  • 84
  • REVIEW RATING 4/5

Signed up for the wellness plan that was portrayed as a savings/insurance plan. My dog got deathly ill a few months later and was euthanized at their clinic. the rep there said my contract was cancelled and I would owe no further money since my dog was no longer alive. Well each month they take out a payment and say it's their right since we signed up for a year. So if animal is dead, still have... Read more

Was this review helpful? 1 2

  • Aug 19
  • Pet Medicine
  • Queen Creek, Arizona
  • 48
  • REVIEW RATING 3/5

I feel your frustration. I just left Banfield and had a very similar experience. I get 100 different quotes every time I take one of my dogs in and honestly it's caused riffs between my hubby and I. I look like an ***. I'm definitely shopping for a new provider to care for my babies. There was a visit where they tried to tell me I need all these extras and was flat out told that if I love my dog... Read more

Was this review helpful? 0 0

  • Aug 17
  • Pet Medicine
  • Mesa, Arizona
  • 3
  • 3
  • 51
  • REVIEW RATING 4/5

I cannot be done with this *** service soon enough. I fell for the *** USELESS puppy wellness plan that pretty much only covers the sterilization of my dog. Don't miss an appointment or they well charge you an additional fee for a shot that was supposed to be included in my plan that I'm paying for monthly! He's been enrolled in the *** plan that i pay for monthly only to be seen 5 times out of... Read more

Was this review helpful? 0 1

  • Aug 13
  • Animal Services
  • St. Petersburg, Florida
  • Banfield Pet Hospital Vet Service
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

I had the worst experience. My 3 month old kitten came in to get treatment, and they were trying to figure out what was wrong with her. They said they think its one thing and then another thing, took a skin scraping (charged me for the scraping) and sent me home with drops... It got worse, so I brought her in and they took another skin scraping (they said the other sample was too early to tell,... Read more

Was this review helpful? 0 2

  • Aug 10
  • Pet Medicine
  • Bradenton, Florida
  • Banfield Pet Hospital Blood Work
  • 88
  • REVIEW RATING 4/5

Took my almost 15 year old diabetic cat there for his blood curve tests. We dropped him off at 8:00am with his afternoon snack, and his 5:00 dinner along with his syringe of insulin. We picked him up at 7:00pm To take him home. On our way home the vet called to tell us that they had not given the cat his insulin, which he has to have when he eats breakfast and dinner. So we fed him and gave him... Read more

Was this review helpful? 1 0
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