Banfield Pet Hospital Complaints and Reviews

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  • Customers like
    • Dr dogra1
    • Clean1
    • Service1
  • Customers don't like
    • Exploitation of services12
    • Overcharging for services12
    • Staff attitude11

  • Jun 28
  • Pet Medicine
  • Las Vegas, Nevada
  • Vet Service
  • 51
  • REVIEW RATING 4/5

I had an appt. to have my cats ears looked at at 8:30 am. The vet office door was locked when I got there even though the sign on the door said they open at 8. The buzzer at that door was removed so I buzzed for at long time at the store door. Finally some girl came and let me in. She told me the vet door was for deliveries only. When I told her there was no sign saying that she brushed me... Read more

Was this review helpful? 1 1

  • Jun 23
  • Pet Medicine
  • Belle Isle, Florida
  • Vet Appointment
  • 1
  • 1
  • 75
  • REVIEW RATING 4/5

I made an appointment in Orlando, Florida For my dog for a comprehensive exam & was told they now only make drop off appointments. She was the first dog dropped off at 8:45am and was not ready to be picked up until 6 hrs 15 min later! In the past this exam would have taken 10 min. But today she had to stay locked up in a cage with no food for over 6 hrs. I did not even get a consultation from... Read more

Was this review helpful? 2 1

  • Jun 22
  • Animal Services
  • Quincy, Massachusetts
  • Dog Teeth Cleaning
  • 80
  • REVIEW RATING 4/5

We took our beautiful, sweet Basset Hound rescue for a teeth cleaning, was told that her liver enzymes were low but she would be fine through anesthesia. They called and said she need a tooth extraction because it would be very painful for her. We said "fine." They discharged her with a bunch of medications and didn't explain any of them to us. One of the medications was Carpofen (generic... Read more

Was this review helpful? 2 2

  • Jun 17
  • Animal Services
  • Fort Worth, Texas
  • Cat Teeth Cleaning
  • 2
  • 2
  • 94
  • REVIEW RATING 4/5

ABSOLUTELY TERRIBLE!!! The Doctor was extremely rude and when I picked up my cat from getting his teeth cleaned he was covered in his own pee and blood. They told me I needed to take him to cat behavior classes because he was mean to them so they wouldn't bathe him. He has never acted like that with anyone not even the a different vet I took him to later to have a few teeth removed. I have never... Read more

Was this review helpful? 1 2

Horrible service. After Banefield billed the wrong address for months, and months going back and forth along with them on a 3 way call with the bank they refuse to work with us. They hung up, and haven't called us back since it is now after hours. Save yourself stress and go somewhere that treats customers right. Add comment

  • Jun 16
  • Animal Services
  • Weslaco, Texas
  • Veterinary Services
  • 104
  • REVIEW RATING 4/5

I am sorry for your loss, should have looked them up before taking my dog there. I purchased a full breed, champion bloodline, bull terrier for over $3,000. Took him in for his first visit and was told he had deramectin and ended up paying a couple hundred dollars and was signed up for the wellness plan. Took him in a week after for follow up and he was fine. Then a day before his next week's... Read more

Was this review helpful? 0 0

At one of my recent visits i saw the staff ridiculing a new employee in front of me and others it was very uncomfortable could not wait to leave Add comment

  • Jun 10
  • Pet Medicine
  • Huntington, New York
  • Pet Insurance
  • 3
  • 3
  • 112
  • REVIEW RATING 4/5

Being a first time puppy owner I wanted the best for my pet. After seeing the financial burden of having a puppy struggling with Giardia and a sensitive stomach I decided to get pet insurance. Banfield yeses you to death when you sign up gives you a great deal and the insurance even covered my puppies spaying ! I thought I'd got the best thing. Little did I know after I was no longer a new... Read more

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don't like a couple of nurses at Banfield Pet Hospital on Stewart and Nellis bad attitude Add comment

  • Jun 07
  • Pet Medicine
  • Uniontown, Pennsylvania
  • Urinary Tract Infection Treatment
  • 1
  • 1
  • 57
  • REVIEW RATING 3/5

They killed our dog who needed treated for a simple UTI by overdose and an expired injection of Convenia. They won't accept responsibility and we are stuck with the bill. Our dog was healthy otherwise and could have recovered quickly had we not gone to the Banfield in Washington, PA. Read more

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