Banfield Pet Hospital Complaints and Reviews

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Banfield Pet Hospital
Main address: 8000 NE Tillamook Street 97213 Portland OR
1-866-894-7927, 503-922-5000,
  • 1,072+5 mobile complaints
  • $300K claimed losses
  • $276 average
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  • Jul 29
  • Pet Medicine
  • Springfield, Pennsylvania
  • Wellness Plan
  • 106

After finding out about banfield i thought it was a good idea to get the wellness plan for my 2 year old husky who was perfectly fine, probably the healthiest dog in the world. after he got his vaccines, which were for the lepto, rabies, parvo and bordetella, he started feeling weak and lost his appettite a month after that. I took him back to find out what it was and they thought there was... Read more

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  • Jul 28
  • Pet Medicine
  • Pleasant Hills, Pennsylvania
  • Free Appointment Charges
  • 78

We have a 7 month old Shih Tzu male puppy. Took him in for the "free" appointment to set up a date to have him neutered. Yes, I signed up for the optimum puppy care plan that would cover the neutering, shots & general wellness appointments. $35.00 a month for a year, well, this isn't our first rodeo & we KNOW how much these things run. Had to pay 1st month right then along with a... Read more

Was this review helpful? 1 1

  • Jul 28
  • Pet Medicine
  • Cancelled Account Charges
  • 1
  • 28

I cancelled my Banfield Plan the last 2 years in a row, even taking my dogs to another vet as well as requesting all of my paperwork from Banfield to transfer them. They stopped charging me and then started right back up again. I recently emailed them and requested a refund. I was told everything under the sun. Banfield has tried to contact me to schedule routine blood work for my dog 4 times, 1... Read more

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  • Jul 23
  • Pet Medicine
  • Careless Pet Service
  • 64

I will never use Banfield Hospitals, they only care about money not your animal.My daughter has used the La Jolla location since her puppy was 8 weeks old. Being a first time dog owner they purchased their Puppy Care Plan under the understanding that they would save money on all a puppy needs in their first year. Every visit was at least 100 dollars and the rates are so high you pay more than you... Read more

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  • Jul 22
  • Pet Medicine
  • Pumphrey, Maryland
  • Pug Health Certificate
  • 21

Please run away from this place!!!! I took my little pug to get a health certificate to Germany, since I was moving to the country. The unprepared, and irresponsible staff not only led me to get the certificate done on the wrong date, as well did it incompletely. Because of their unprofessionalism and careless work, I was denied to embark to my last fly from Baltimore to Germany a R$ 1600 dollars... Read more

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  • Jul 21
  • Pet Medicine
  • Portland, Oregon
  • Bad Customer Service
  • 29

do not get Banfield Wellness pet insurance. They do not communicate between the hospital and their headquarters. They will send you to collections without even notifying you that something is wrong with your account after the hospital tells you its all fine and you even have paperwork to prove it. They also don't admit that their computer system is the one that messed up and instead of doing the... Read more

Was this review helpful? 0 2

  • Jul 19
  • Pet Medicine
  • Oklahoma City, Oklahoma
  • Drug Overdose
  • 1
  • 57

counteract the drug they overdosed him on and never even told us about it. I had to call them the next day after noticing that something was not quite right. We had taken him to other vets in the past and had his teeth cleaned once or twice a year but never has any vet put him under and killed him till this day. I find out the next day after calling to see what they did and used and only then I... Read more

Was this review helpful? 0 2

  • Jul 18
  • Pet Medicine
  • Springfield, Virginia
  • Bad Customer Treatment
  • 30

My dog became sick and I took him after calling and speaking to a very rude women on the phone hoping to see someone nicer. Nope. The technicians were unhelpful and not kind. I spent so much time in the waiting room and when in the room the doctor again made me feel *** and did not help at all. I was first told while waiting for my pet to be seen we would have to wait because the only vet in was... Read more

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  • Jul 17
  • Pet Medicine
  • Pottstown, Pennsylvania
  • Impolite Vet
  • 2
  • 46

I brought my 2 yr old mutt in for his rabies shot and wellness visit. Both the Vet Tech and Vetrinarian made me feel like a horrible pet owner! Tried to upsell me for over $600 in tests and meds. When I politely declined I was handed no less that a dozen pamphlets on what I was declining and I was made to feel like cr*p. I have no children, my husband and I have 8 rescued pets that we love... Read more

Was this review helpful? 1 2

  • Jul 17
  • Pet Medicine
  • San Juan Capistrano, California
  • Cat Misdiagnose
  • 16

Will never take pets here ever again. Took my cat in there for problems it was having with urinating and they misdiagnosed her as having a behavioral issue and I ended up taking her to a different vet a few weeks later and found out that she had blockage and needed a catheter put in due to this...so something that could have only cost $100 turned into a $500 vet bill because of their... Read more

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