Banfield Pet Hospital - "It May Take 5-6 visits--and then"

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Home » Consumer Reviews » OTHER » "It May Take 5-6 visits--and then"

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"It May Take 5-6 visits--and then"

Mar 8, 2008

Banfield Pet Hospital complaint by Hollies69

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I recently took my dog to the Banfield hospital in Altamonte Springs,FL. During the visit,he was tested for mange and the results came back negative. I was told specifically by the vet that he had a viral infection and was given 3 different pills for him to take and a bottle of shampoo to bathe him twice a week.

After 3 weeks my dog is not only better, he is in worse shape than when I brought him to Banfield. I called the manager and was told that it could take "5-6 visits to find the problem and if we can't then we send him to a specialist". I informed her that I was already told it was a viral infection. She stated that they would still have to check him out again AND I would have to pay full price every time I came in. Sounds to me like they knowingly wait a few visits to come to a cure. STAY AWAY!!

My credit card company is working with me to dispute the charge of $169 from the original visit,so if you are unhappy with Banfield,please feel free to do the same.

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Comments (3)

1. Written by Lily, on 29-04-2008 17:44

Our story is beginning to sound like yours. My daughter described her guinea pig's rash and the tech told her it was probably ringworm and to see her vet. She took the animal in today after iodine failed to shift it and was told it could be ringworm or skin mites. I know guinea pigs are prone to ringworm, but it's obvious there are no mites in the hair or on the skin. They sold my daughter medicine + a shot to treat both possible conditions. I appreciated them not charging us for bloodwork on the rat, and the meds were pretty cheap, but the scattershot approach definitely confirmed my habit of only taking the rest of the dependents there for routine shots!

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2. Written by court, on 24-03-2008 15:42

if you feel banfield was delaying treatment to get $ why did you keep going there. even better, how did it take 6 visits to come to that conclusion? sorry, there's no quick fix for any pets medical problem.

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3. Written by another unsatisfied customer, on 08-03-2008 15:46

I know from 1st hand that it does take five to ??? visits to diagnose a pro blem incorrectly! Hopefully, your dog will still be alive by the time they send you to a "specialist".

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