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Banfield Kennesaw incompetent, rude, and unprofessional
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Feb 26, 2008 Banfield Pet Hospital complaint by Jbarron79 |
I took my 3 year old yorkie to Banfield Pet Hospital at Petsmart in Kennesaw to get his rabies vaccine and heartworm pills. While I was there, the nurses were completely incompetent, they threw away and had to reprint 4 different estimates in 20 minutes because they said they kept forgetting additonal fees for things like blood storage, etc. The nurse asked why I was there, I told her, and 2 minutes later she came in and asked me again why I was there because she forgot and didn't make notes in the computer for the doctor. When the doctor came in she said she didn't know what I was there for because there were still no notes in the computer. I told her again, they did his vaccine and drew blood and we left. The next morning he was shaking all over, would not move at all, and if you touched him he would cry and whimper. I called at 9 AM and told the receptionist what was happening and that I needed to know if this was normal or to bring him in. She put me on hold, then came back and said that I could bring him in if I wanted, but it would be $80, and "you know, like, they may just give him fluid, you know?" Literally, that is what she said to me. I told her I did not know, and could she please have a nurse or the doctor call me so I could know what to do. 5 hours later, I called back, because no one had called, and the same girl answered, I asked her if I could speak to a nurse or the doctor since no one had called me. The nurse was very rude, interrupted me in the middle of me telling her why I was calling, and asked what exactly is he doing. When I told her, she said (very rudely) that she has been a nurse for 5 years and has never heard of a reaction to a rabies vaccine. I was absolutely appalled because in the 5 hours of me waiting for them to call me I had looked on the internet, and told her so, about all kinds of reactions to rabies vaccines. Not to mention, that is why they will not let me take him in to get groomed until 48 hours after the vaccine. She told me that no one called me because they were in surgery, which at that point I told her how the receptionist answered my question the first time I called and she told me it was because she was new. She put me on hold, then came back and told me that she was mistaken, the doctor said it is possible for dogs to have a reaction to the vaccine, but as long as he is not vomiting and having diarrhea then it should be ok, and to bring him in tomorrow if he is not better. I will NEVER take him back there. I work for a doctor's office and if a patient is having problems we do not guess, or even come close to saying what the receptionist said.
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