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Banfield Vet Services in Fayetteville NC
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Mar 20, 2008 Banfield Pet Hospital complaint by Lovemydogs |
These people are so frustrating! I have been taking my dogs to this facility since November of 2005. The wellness palns have actually worked out very well for me, and I have no complaint what so ever about the plans. I read the fine print, I know what I signed for and am very clear on what is and what is not covered (btw, those of you ranting about the plans should have done a little more research and read the contract before you signed it).
Anyway....My experiences have always been pleasant with this facility until a couple of months ago.
My one dog has been ill. Three times in 4 weeks I took my pet in. I saw three different doctors and got three different diagnoses. Not very helpful at all. Ran up some crazy bills for testing (bloodwork, xrays and so on) Now, I'm all for spending the money if the tests are needed, but this was ridiculous.
One of the doctors (ethnic female) must be new, because I've never seen her before. Man was she rude! On that same visit, a nurse walked in and addressed me and my dog by the wrong names (apparently she had the wrong chart) She apologized profusely and left the room.
I sat there for another 20 minutes before anyone came back to me. This rude doctor kept interupting me while I was trying to explain what was going on with my pet. She implied that it was my fault my pet was ill and that I should have brought her in sooner (this was my third visit mind you).
The ladies at the desk have always been wonderful and very helpful. I always appreciate the specail attention that they give my pet no matter how busy they are.
So I am actually thinking about transferring my plans to the location in Southern Pines. It is a bit of a drive for me, but worth it if I can avoid the unproffesional behavior and mishaps of the medical staff at my current location.
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1. Written by Can't diagnose a medical probl, on 31-03-2008 21:38
You mean Banfield vet's can't magically determine what's illness your pet has and give a you an answer for free?? OK, I know that sounded snide, and it sounds like you are doing all the right things to help determine what's going on, but come on, medicine isn't exact and considering your dog can't tell you how it feels it's gotta be even harder for a vet to diagnose a problem.
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2. Written by Love my spitz, on 24-03-2008 15:40
I used to go to that Banfield too until I moved. I think they jack up their prices to make the wellness plan look like a good deal....anyway, the wait was always way too long. Like we would wait 2 hours, but the vet would only spend like 10 minutes, if that, with my pet. The nursing staff never seemed to know what was going on and I can't tell you how many times I left with the wrong meds or the wrong quantity of meds. Yeah, they suck!
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3. Written by scarlet, on 23-03-2008 21:55
If you read alot of the reviews on this website, you will see it is a widespread problem. You are just very lucky your dog is alive and did not have a life-threatening illness such as mine did. I was given so many diagnoses that were all wrong, but it was too late when I changed Drs. Please, if you care about your dog,DO NOT TAKE YOUR DOG BACK TO ANY BANFIELD.
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