384 views
3 comments

We have been bringing our dog to this Banfield Pet Hospital for almost 7 years now. We purchased the Wellness Plans.

We never had any problems with the facility until recently when we tried to make an appointment for our dog to receive routine tests and a vaccination. We were told that in order for her to be seen she had to be dropped off in the morning and picked up later in the day. It was explained to us that the only had 2 Vets and the only way she could be seen other than this scenario was if both Vets were working that day. It took almost a month for her to be able to get an appointment.

It is asinine to drop my dog off and make her sit in a cage ALL DAY just to get her shots and test that we paid for with her Wellness Plan. My husband spoke to Stephen Eisele who is the manager of this location and he said that is the policy now and there were to be no changes. When asked for his supervisor/manager's information to discuss this with them he refused to provide the information.

I will not be renewing my policy with them this year as it seems this location is only interested in making money on surgeries etc. and not providing good customer service to the animals that just need routine care that they paid for!

Reason of review: Poor customer service.

Location: Winter Garden, Florida

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Good luck canceling your plan, I discovered that! Cost $32.00 to cancel my contract at the end of one year. Their little automatic renewal deal in their contract.

Guest

banfield is currently in the progress of changing how things are done.

one is that routine appt, like yours, should be scheduled as a drop off appt. as a former employee i have always done drop off appt since i was there all day but since i have left i was not able to get an appt scheduled when i wasnt at work so i had to drop off my pom.

she ended up sitting in her kennel from 7 am when i dropped her off till 715 pm when i took her out and brought her home. she was never even looked at!! but thats another story.

the other thing that they are changing is that nurses and doctors will be going in to the exam rooms at the same time to make the process faster, in order to do this tho, rooms are not being loaded until the appt before that is over meaning you could be waiting after your appt to even get in a room.

now i don't know if its just this location or all of them but there has been times when people have had to wait 40 after there appt to even get in the room.

so who knows if this will even work but i am no longer taking my pets to banfield any more especially after my dog who has a heart murmur had to sit in a kennel for 12 hrs

Guest
reply icon Replying to comment of Guest-976948

Having worked for them I can tell you their managers massively overbook. Everyday.

If you don't then leadership will be wanting to know why and your job could be in the line.

As a consequence appointments will always be runny late and they will always prefer to offer drop off appointment because they take less time to do than an in-room appointment. It's all about seeings as many pets as possible, quality be damned!

Banfield Pet Hospital Reviews

  1. 284 reviews
  2. 124 reviews
  3. 44 reviews
  4. 25 reviews
  5. 29 reviews
Banfield Pet Hospital reviews