Banfield Pet Hospital - Wellness plan for a dog, waiting over an hour for a doctor

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Home » Consumer Reviews » HEALTH » Wellness plan for a dog, waiting over an hour for a doctor

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Wellness plan for a dog, waiting over an hour for a doctor

Feb 1, 2008

Banfield Pet Hospital complaint by Bgirl30

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I went to Banfield to try and get on their wellness plan for my 6 year old dog. I was greeted by someone who was very cold and somewhat rude, not only to me but other patrons as well. I waited for 40 min when finally a tech came over asked me a few questions then left and said the dr. would be by.

After waiting for 55 min. I went to the front desk to ask the girl if she knew how much longer it'd take. She was on a personal call and completely ignored my presence while chatting away. I was not the only one waiting to ask questions either.

It was then I decided to leave and never come back. It's not worth it with lacking of customer support. Maybe they were understaffed who knows but it is the customers who suffer. My friend who'd recommended me was really embarassed after I shared my experience with her. Apparently no one will ever be recommended to go to Banfield. I think I will just pay a little more and continue going to my usual vet, at least they always are available to answer my questions and if they're busy at least acknowledge my presence. I found their staff to be VERY unprofessional!

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Comments (3)

1. Written by roya, on 15-02-2008 10:06

sorry you had this problem with Banfield. Which one did you go to? I never had a problem with the one I go to. I also looked into VPI and they are great with their coverage. Problem is you have to pay upfront to the vet then file a claim. Sometimes its hard to come with $500 in one shot for routine visit and vac or dental cleaning.

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2. Written by Sheryl, on 08-02-2008 09:48

If they are short-staffed and busy, what is the receptionist doing on the phone?!!!

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3. Written by Susan, on 07-02-2008 08:10

Check into Veterinary Pet Insurance. It is much cheaper than the Wellness program and covers more. The wellness program pays for shots, teeth cleaning, etc. VPI is great if your dog has an illness or needs surgery.

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