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2.0 Based on 187 reviews
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  • Customers like
    • Onsite employees 4
    • Personal attention 3
    • Some of the staff and one doctor 3
  • Customers don't like
    • Exploitation of services 16
    • Overcharging for services 13
    • Staff attitude 13
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I paid over $500 for a wellness plan at Banfield Animal Hospital in Edison NJ and can NEVER get in when there's an emergency. My dog has had horrible diarrhea since Wednesday night. Banfield was closed for 4 days. They are open today, but have only one dr and he is in surgery all day. How do you close for 4 days and on day 5 vet is not available? Now I have to spend more money to take my dog elsewhere. This place really stinks! Read more

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We bought a kitten a couple of weeks ago from PetsMart at 2242 Hwy K in O'fallon, Missouri, where Banfield also offers veterinary services. Recently we nearly paid $40 for a prescription of Tobramycin thru their location... for a med that is only $5 at Walmart. Since day one, our new family member has been the center of attention. He's everything you'd like in a kitten; cute, lovable, and "maniacly playful", often wanting to sleep in a lap or to... Read more

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Got a phone call my missing dog was at hilltop location I needed to be examined for sexually abuse she said she could examine and instructed not to give her to him Iam on my way they gave the dog back to the man and didn't call home again my chip company I want to sue Banfield. Read more

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My dog had a heart murmur, we took her to the vet to Banfield Pet Hospital in Petsmart and they told us we'd be better off getting the plan because there really was no way of knowing how often she'd have to go to the vet or what she'd need and that this would be much more cost efficient for me. Im a college student paying my way through school out of pocket, I grew up with Emma and I loved her very dearly, I would've paid whatever for her if I... Read more

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I have had the Wellness Plan at Banfield for a couple years and have taken our dog there for routine visits, Like most other reviewers, I experienced all the added charges that weren't covered under the plan. Although it was frustrating, that is just the tip of the iceberg as far as my disgust with Banfield. Less than two hours after a "routine" visit for teeth cleaning and physical my dog was crying and obviously uncomfortable. As I was petting... Read more

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Banfield pet hospital in Langhorne PA is one of the the worst vet pet hospitals I have ever seen. The ladies at the front desk are rude and nasty. The doctors obviously do not care about the pets and are not high quality. They make you wait and the employees are not friendly at all. If you love your pet, take them somewhere else. The doctors are awful. The vet service is lousy. The management stinks. Your animals will not get the type vet care... Read more

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I am a disabled person from salinas and I only wanted a one year contract and was somehow tricked into a lifetime contract I've tried to cancel my subscription and I was told i have to repay the remainder of the 2nd year i never asked for. I see the vet once every 8 months and I pay 60$ a month Read more

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COLUMBIA SC BANFIELD PET HOSPITAL MY DOG HAD AN EAR INFECTION WENT TO BANFIELD FOR TREATMENT 4 MONTHS LATER AND 12 VISITS AND 1400 HUNDRED DOLLARS IN FEES AND TREATMENT LATER THEY SAID HE NEEDED EAR SURGERY THAT THEY COULD NOT DO , THEY COULD DO NO MORE SENT ME TO A SURGERY CENTER INSTEAD I WENT TO ANOTHER VET IN A WEEK HIS EAR WAS CLEAR AND OUT OF PAIN 2ND VET COST 160 DOLLARS THE BEST PAYMENT I EVER MADE THANKS TO ALL THE GOOD... Read more

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DO NOT sign up for a wellness plan. It is a scam. You will never get out of it. Still trying to get out of it. They were a wonderful place when Tammy was in charge. Been down the *** since. The vet techs were afraid of my dogs. I have a Boston Terrier and an American Bulldog. The team that stand out side and should be greeting are too busy talking to themselves about their plans for later that evening. I did not even get a "hi". The vet was... Read more

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Ref: Leonine Contracts, Client ID #PMP00N3, Hospital #5041. I am receiving phone calls and post cards informing me that Comprehensive Exams are due. I emphasize that using due is harassing and recommended is more proper. Besides grammar, I consider that contracts for two cats named Romeo and Amanda should be canceled since they were forced to me without explanation of details and restrictions like the automatic renewal. I am a Senior, 81 years... Read more

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