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2.0 Based on 174 reviews
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  • Customers like
    • Not one thing 3
    • Personal attention 3
    • Some of the staff and one doctor 3
  • Customers don't like
    • Exploitation of services 16
    • Overcharging for services 13
    • Staff attitude 13

We've been wellness plan customers for almost 20 years. Never a late payment until May 2016. Our bank detected fraud on our checking account and cancelled our debit cards, then mailed new ones. We updated all our accounts as soon as we knew. 1 of our 4 dogs' accounts at Banfield didn't get the Wellness Plan payment for May. It's Sept 28th and I got a call from a collections agency. First notice I've had that there was an issue. I called... Read more

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I have been taking my pet to Banfield for several years, but based upon today, I am going to search for a different vet. I dropped my dog off this morning @ 8:30 AM.She was due for a six month check up. At 12:07, I called the office to ask how my pet was doing. Kirsten told me that the doctor was on the phone but that I would be his next call. At 12:49 PM I called the office again because I had not heard from the doctor. I was on hold for OVER... Read more

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Having seen so many horrible reviews on here about Banfield, I felt compelled to give a good (or at least mixed) one, given how happy I've (generally) been with their service. When I first brought my shelter dog home about a year ago, I was informed that it was possible that she could have, or develop, kennel cough. Thus, when she started hacking a few days later, I was sure that was the cause and immediately scheduled an appointment at my... Read more

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I have two issues. .. 1. My dog had a flea preventative application and experienced neurological symptoms. I took my dog back in for an exam and they had no idea what was going on. I heard from a friend that dogs can experience neurological symptoms and damage from flea applications and to immediately wash it off. I did so and the symptoms thankfully subsided. I was extremely disappointed the doctor did not know this information and suggest i... Read more

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Very poor Manners, Has an attitude, Cleaned my dogs teeth and called to say she needed to pull some teeth I called right back only to get busy signals twice and three times an answering machine, that said they would check messages every hour. on the sixth call I got through. Dr Gallagher said she could not keep her under I understand that. She then said some may fall out and the rest would wait for a YEAR. Then why would she pull them now????... Read more

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I took my kitten in - she was five weeks old and abandoned by the mother. Had her treated for a respiratory infection, then first shots and such. Took her back for second shots. Got to talking about the Wellness Plan; decided after $600 in two months, it might be a good idea. Between an allergy to fleas, having her spayed, vaccinations, checkups and dental cleanings, it's been well worth it. When we got out Papillon, first thing I did was put... Read more

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If you love, care and value your pet- run from this place. This place shouldn't even be labeled as a pet hospital. The unprofessionalism, lack of care and disrespect from both Drs and the front desk staff is unlike anything anyone should have to experience. My dog was almost killed here during a procedure and no one bothered to call me. I had to call to check on my dog -even though I was promised a call from the Dr to get a periodic status... Read more

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My dog has scratched her poor body over and over for a while now . Then Banfield gave me this product and amazing within an hour , " my dog is a dog again ". No more scratching . She is sleeping and loves life again . This and and cortazoid ( sp ) are the answer . Mollie had been biting her fur off and had some skin irritation . Never ealizing she had fleas after bathing and some brushing , we took her to Banfield . My dog just knew something... Read more

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Working with the PetSmart Pelham, 830 Pelham Pkwy, Pelham, NY 10803 location has been an awful experience. The doctors at this location advise me to get the dental plan and set up surgery for my cat. I set up an appointment. I went the morning of, to find out they cancelled the appointment due to no doctor to perform the surgery, but no one called me to cancel. I spoke to the manager. He assured me he set up another appointment. When I... Read more

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Online it states they do free spay and neuter. 100% a lie! Glad for the previous comment!! They were offering a free consultation if I signed up for the wellness plan. No free spay and neuter though!!! That statement was just used to get me to come to their clinic and to call them and sign up for their email newsletter and "free" offers. And they were rude on the phone. Being of low disability income they could he really screwed me!!!! Read more

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