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2.0 Based on 194 reviews
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  • Customers like
    • Onsite employees 4
    • Personal attention 3
    • Some of the staff and one doctor 3
  • Customers don't like
    • Exploitation of services 17
    • Overcharging for services 13
    • Staff attitude 13

On 2/19/2017 around 9am we took “Precious” our beautiful loving Yorkie to Banfield Pet Hospital because she was suffering from heavy panting, difficult breathing and looking very distress. We were informed by the staff that we would need to leave her there and they would call us once they had the diagnosis. Around 2:00pm Dr. Rojas called us and said that she did some tests on her and that her internal organs were in good shape and the only... Read more

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Banfield's "free dentals" always costs me about $1,000. The free dentals used to be free, except for extractions. Extractions are $150 each. They doubled the price from years ago. Now they charge for x-rays and a panoply of other services that are usually required for dentals and used to be free. They have figured out how to nickel and dime the customers from a fair deal to overpriced dental care. The last three times I have gone to Banfield for... Read more

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These people don't listen to what the pet owner wants they ask me how I want my cat groomed and they just do what they want now my cat looks like a retarded cat. Thanks banfield you just lost a customer of 8 years. Read more

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Our regular Banfield vet was out and we had someone I did not know. Our cat was obviously in pain but we did not know why. She gave him a pain medicine not good for cats, esp. if they have kidney disease, so he went into kidney failure. We spent a ton at the emergency vet and had to give the poor thing IVs for weeks before we decided to let him go. If you need a good Banfield, go to Ward Parkway. The docs, staff, and office manager helped us a... Read more

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Banfield is literally the worse and I regret every taking my sweet puppy to them. I took my 3 month old puppy in for a regular check up after getting her and the lady said she has a low grade heart murmur which she said she will grow out of as she gets older. Keep in mind what that vet was talking about should of not been a problem after the first 24 hours of being born. Now at 6 months we took her to banfield but saw another vet and he said she... Read more

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You always have a right to go somewhere else. You also have a right to choose what tests are performed. I have refused certain labs on my dog and cat because I felt they were unnecessary at the time. Banfield offers a wellness plan, kind of like insurance that covers most things. And gives you a discount on the things it does not cover. Skin scrapings are the first thing they do for a dog that is losing fur because of demadex (mange), or a... Read more

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Anyone thinking of taking their pet to a Banfield clinic should read about the hundreds of pet deaths and the pushing of unnecessary vaccinations in the Jan. 9-15 issue of Bloomberg BusinessWeek. Don't lose your pet to these morons.

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This is the same horrific heartbreaking story I hear everyday about Banfield misdiagnosis and pet deaths. BANFIELD routinely kills dog via negligence BANFIELD pressures and threatens their veterinarians to process a high number of pets per day. The 90 second dog exams, and the vets high stress causes constant misdiagnosis. BANFIELD hold ZERO LIABILITY. They push all the liability on the veterinarians even though the poor veterinary care is due... Read more

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Banfield Pet Hospital Pet Medical Service Review
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I took my 2 year old pit bull in for a dental. I told them he had a broken canine but did not know how bad it was. The vet called a few hours later to say the my dog was waking up from the anesthesia and was taking longer than expected to recover. In regards to the tooth the pulp was visible and I would need to decide what I wanted to do. He said we could talk when I came to pick him up. At that time he said there was a specialist that comes to... Read more

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My Maltese developed a cancerous tumor 19 days after receiving Zoetis Defensor 3. Banfield is refusing to take accountability stating I need to prove the rabies shot caused the tumor , by Ct guided biopsy. Problem is the biopsy will only identify the type, aggressive nature and staging, per the onocologist. But due to its quick growth at the injection site, he assumed the rabies vaccine was the cause. I also found out after watching my dog get... Read more

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