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My dog has gotten great care at Banfield for over3 years. That being said - their customer service and billing offices are the worst. The billing office has some of the rudest people that I have ever dealt with. You cannot no way no how cancel your policy - especially...
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I liked
  • Staff
I didn't like
  • Asked me to drop off my dog at 7am for dental cleaning
#1100515
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I had been a client at another location for years and moved 45 mins away. Wanted to get a non medicated ear flush that my old location said I could get at the one near me. I called the Wellington location excited to be able to pick it up closer. With 2 beagles, this is...
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1.8
#1094279
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Banfield should advertise that they have incompetent veterinarians who can't manage pets with any issues outside of vaccines and dental care. I have repeatedly had to wait for med refills to be sent to the pharmacy, had to call multiple times for the same prescription...
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Anonymous
AnON

If you thought your pet was having a stroke, you should have gone straight to your nearest emergency clinic. Banfield is not an emergency clinic and they are not set up for ma...

1.1
#1088149
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Banfield Pet Hospital - Inconsiderate and unprofessional

Banfield Pet Hospital
#1099633
1.0
Details
Not able to do procedures. No notification already rescheduled once.. personnel could have cared less about it. Took off day of work to get this done for my pets. Supervisor wouldn't even address made meek tech do her dirty work.
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Advertised vs Delivered
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Product or Service Quality

Banfield Pet Hospital - Banfield nightmare

Banfield Pet Hospital
#1092272
1.2
Details
Thieves,abusive,and justfies it.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
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Banfield Pet Hospital - My 5 year old dog DEAD

Banfield Pet Hospital
#1087425
1.9
Details
Due to the mismanagement of the vet, my dog is dead. For wellness event...OK. For anything else, please take your beloved pet to a real veterinarian. They don't listen to your concerns, they are more concerned for charging you for services not covered under the wellness plan. They are pet cemetery.
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Exchange, Refund and Cancellation Policy
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Banfield Pet Hospital - The worst. Incompetent vets & staff. A joke.

Banfield Pet Hospital
#1057863
1.3
Details
All they car about is money, they are the animal version of a "pain clinic". Here is some medicine go away. They do not care about your pet they only care about renewing over priced " plans" that cover nothing. And when you dont renew they call and harass you for money reminding you your pet will die. Wtf? Waste of money.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
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Product or Service Quality
Staff
Value for money
Website
I have been on the wellness plan for 7 years and have two dogs. I went to this location today to make an appointment for both and pick up heartworm prevention. Ruby I was told was 5 days past so I would not be allowed medication for her although my first point of...
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2.8
#1087180
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I cancelled 2 optimal wellness plan 2 years ago, and paid the balance of my vet bills in FULL, as Banfield told me to do so. I was told to cancel the plan I would have pay the lesser of the plan balance, or the additional cost of the services recieved without discount....
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Anonymous
T Smiles

Don't blame you, for, being mad. These , so-called,caring, people, at, Banfield, should be put out of, business, for,over medicating,misdiagnosis, lack of , proper care, for ...

1.0
I didn't like
  • False advertising the plan
  • Billing after canceling
#1085683
Reply to reviews
I just want to make a point. After, reading all, these ,reviews, My , own, complaints, with, Banfield, seems, mute. Has anyone , noticed,many of the, comments, attack the person, that, complains about, the way , they're , animals are being treated , or, lack of. Ask,...
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Anonymous
AnON

Let me start by saying I do NOT work at banfield. I did for 6yrs but I don't anymore. Nor am I a fan of the company itself. I now work at a privately owned clinic and let me t...

1.0
#1084575
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First of all, while I will not deny attempts have been made to contact me, I will say that your representative ALWAYS call me when I am at work and I have explicitly told them that information and asked that they instead call my husband's number to get the bill taken...
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Anonymous
AnON

I want to start with THANK YOU for your service! I worked at banfield for 6yrs. I no longer work there, I now work at a privately owned clinic. I absolutely loved the doctors ...

1.6
I liked
  • Actual vets at the location i visited
I didn't like
  • Impossible customer service
  • False advertising the plan
  • Exploitation of finances
#1072961
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Took my 2 dogs there saturday for they wellness exams. My girl dog is also pregnant (I believe). Once the vet saw in the systme that I wasn't renewing my wellness plan, he didn't want to have anything to do with my pets. Listened to their heart and swabbed their ears...
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1.0
#1069198
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In the last couple years, disappointed, with my membership I have to pay for a leukemia blood test if I renew his leukemia shot when due. He is never outdoors with stray cats, so the blood test is not needed. So I have to pay another vet for his leukemia shot. Also...
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1.6
#1067660
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Originally we thought we were getting a good plan. On one of our first visits our doberman had his teeth cleaned. He was put under sedation. We picked him up and he wasn't himself. It took three days for him to return to normal. I told another pet owner of our...
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Anonymous
Anonymous

Again, classic example, of, over sedation, of, animals. Why, Banfield, has to,do, over dose, they're animals, is, beyond, me, unless the reason is, to, charge extra. Either w...

2.2
I liked
  • Staff was friendly
I didn't like
  • I expected my dog to get better not worse
  • Over sedating my dog
  • Not treating cause of health problems
#1061920
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