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Banfield is worthless and your pets health is at risk. My dog was brought in with symptoms, not eating and losing weight. They did a blood test and saw elevated liver enzymes. Dr. said "Here is acid reflux meds, not sure whats happening, but bring him back in a few...
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1 comment
Anonymous
#704399

Good luck winning a suit against Banfield which is owned by Mars Corp. Even more to the point, Banfield is NOTHING if not thorough with their medical note taking.

And if they OFFERED you services that you or your husband declined at the time... Then fault lies with you, not the vet, and I guarantee they will have documentation to PROVE that. You also left out of your rant that your dog probably had been vomiting prior to the visit and once you decline all diagnostics, what choice do they have but to offer your dog SOME relief (hense the anti-acids).Why should banfield have to cover your vet bill from another location?!?because you called in the middle of the night and they weren't open? Would you demand that your own primary care dr should cover your ER cost because god forbid he wasn't available to see you at 2am??

People also forget the in the state of California, pets are u fortunately considered property and even in the one in gazillion chance you won a dime from them, you wouldn't get anything for pain and suffering. Speaking from personal experience, Banfield is an amazing company and they really do believe in PREVENTIVE CARE. That is what the WELLNESS (key word) plan is based on. It IS NOT an insurance plan, and it states it very clearly on the CONTRACT you sign.

It also states policy regarding CANCELING your plan prior to the membership end date. Maybe next time read, before you sign. How easy it to sit behind a computer and bad mouth a company who you obviously were happy with for 4 years. Tell the WHOLE story and not just your edited version of it.

There is a reason they are the NUMBER ONE veterinary practice in the world... They must be doing something right...

Review
#285783 Review #285783 is a subjective opinion of poster.
I work for a Banfield, and the hospital manager (who is not even a vet or vet tech) has ridiculous policies in place just to make more money. I'll give 2 examples: 1.) We recommend heartworm prevention for pets year round. Your pet needs a heartworm test before we can...
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5 comments
Anonymous
#418600

Chanza, you can't even form a coherent sentence, yet I'm dumb? If you are going to attack my intelligence, I suggest first taking an English class. I reiterate: I AM A FULL TIME GRADUATE STUDENT. I am getting my MASTERS in Animal Science. As a student, it is hard to find a job that will work around your schedule. I am an independent adult, so I have bills to pay and can't just afford to quit without finding another job first. Are you suggesting that everyone who is unhappy with their job just up and quit? I'm sorry my friend, the world simply does not work that way. Like I said, I was TRYING to find another job. It's not like I am just sitting back and am content to be miserable. However, I just got accepted into a DVM program so there's no longer any point to starting a new job when I'm starting a new program in August. When I'm a veterinarian, I will never hire uneducated, unintelligent people such as yourself.

And no, they are not right about the heartworm test. It is merely a ploy to make money. According to the MANUFACTURER website, their test detects ADULT heartworm antigen. It takes SIX MONTHS for a heartworm to reach that stage of the lifecycle. Therefore, if your pet has been on prevention for 6 months, then skips a month, and wants to go back on, it doesn't make sense to test because one month is not enough time for the adult worm to develop. Therefore, the test will ALWAYS read negative, even if there is a larval form in the blood.

There are 2 reasons why a hospital would require a heartworm test if a pet stopped its medication for a brief period of time: 1: to make money. 2: in order not to void the manufacturer's warranty. You see, the manufacturer will reimburse the client for treatment if the pet contracts heartworm while on their product. However, that warranty is voided if the owner does not follow manufacturer protocol (like skipping a dose). If a dose is skipped, the owner must demonstrate that their pet is heartworm negative BEFORE going back on the prevention in order for the warranty to still be good. However, like I already stated, the test is going to come out negative anyway. It's just a way for the owner to ensure they don't void the warranty. BUT! A warranty is between the client and the manufacturer, NOT between the hospital and manufacturer. Therefore, Banfield has no stake in making sure the warranty isn't voided. So like I said, it's just a ploy to make money.

There are 4 situations in which there is a need for a heartworm test: 1: the pet has never been on prevention or has been off prevention for more than a few months. 2: the pet should be tested yearly to ensure the prevention hasn't failed, 3: the pet is exhibiting symptoms of heartworm disease. 4: the owners have skipped a dose or are changing brands and want to strictly adhere to the warranty policy.

I hope that educates you, Chanza. It sure sounds like you needed it.

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Review
#285585 Review #285585 is a subjective opinion of poster.
Banfield Pet Hospital treating our new English Bulldog. We were on check up and vaccination updates. Told they were giving Bordetella vaccination. 2hrs later returned and they were hooking her up to an IV of Benadryl, along with an oxygen mask. Next day, head...
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9 comments
Anonymous
#1587858

The BEST advise on this thread that I will give to you is to NEVER take your English Bulldog to Banfield. They let our English Bulldog die.

They let him aspirate in a kennel full well knowing he was having stressed breathing, while the vet worked on another dog. He dropped in that kennel and the did CPR. They did not intubate him, they did not try to calm him down. They did NOTHING.

They are in the business for the money and the amount of animals they can move in day. They did not take care of our dog and he died from their negligence. Find a REAL English bulldog vet that knows how to care for English Bulldogs.

RUN from Banfield. Save your pet.

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Review
#285571 Review #285571 is a subjective opinion of poster.
Loss
$250
A few days ago I took my five month old German Shepherd to Banfield to be neutered. Drop-off time for surgery at Banfield is between 7-8 AM. So, i dropped off my dog Jäger and went home to get some more sleep, having been on Christmas break. I woke up around 10:00 AM...
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5 comments
Anonymous
#1587861

Banfield is in business for the money. They do not give your animal quality care as they are too busy getting as many animals through the system they can in a day.

They let our dog aspirate and die while the vet worked on another dog right next to the kennel he was in. These corporate entities will try to pay you off to shut you up so they can continue to take money from bank accounts and move as many animals through their system as they can. If you go to Banfield and have not had issues, you are lucky. Google stories and you will hear more negative than positive about their diagnosis and deaths.

If you love your animal take it to a vet that specializes in your breed.

Our dog was an English Bulldog. The vet that handled him that day was in over her head and did not know how to treat him.

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#285399 Review #285399 is a subjective opinion of poster.
Banfield Pet Hospital - My 4 year old dog is dead cause banfield vets ignored her kidney values
Banfield Pet Hospital - My 4 year old dog is dead cause banfield vets ignored her kidney values

Update by user Dec 30, 2011

Sofie was one and a half years old when we began taking her to Banfield Pet Hospital in Bel Air Maryland. We purchased a preventative healthcare plan for Sofie that included two complete blood work panels and one urinalysis per year among other things such as fecal...

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6 comments
Anonymous
#1212976

I brought Sophie's abnormal values to your attention the first time I had seen her in years. I discussed my concerns and where we needed from there, and yet you reported me to the board.

I did everything I could help to Sophie, and you still reported me, and I was punished at your request. I am sorry you we're told earlier, but I told you as soon as I was aware that there was a prob!em.

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#284659 Review #284659 is a subjective opinion of poster.
DONT EVER GO TO BANFIELD, YOU WILL REGRET IT! First let me say I know the "plan" is a wellness plan, not pet insurance. I am not expecting non-covered illnesses provided for free, as you might see is some other reviews. In fact I did always laugh at the statements...
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5 comments
Anonymous
#423913

I just called your wellness Plan "TEAM" which consists of a recording telling you to leave a message...no matter how many times you call it's the answer you will get. :zzz

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Review
#283342 Review #283342 is a subjective opinion of poster.
Loss
$1000
The "Wellness Plan" at Banfield is nothing more than a scam, a way for them to make more money. I previously used a Banfield Pet Hospital for a cat I had years ago, so when we got our puppy "Sam" a few months ago I thought it would be a good place to take her. We...
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19 comments
Anonymous
#1068697

I have the wellness plan and love it. I love my puppy's vet too!

And the nurses are wonderful! We r 4 months in to the plan and Im so glad we got it! My little Leia loves her doctors and nurses!

It's sad to see someone get the plan, get the spay and think they have the right to cancel the plan and not have to pay. The spay alone is so worth the plan!!

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#283057 Review #283057 is a subjective opinion of poster.
I have been using Banfield for approx 2 years. I purchased their wellness plans for my cats..I have many. Everytime using the plan they advise to you to use for Discounts and such, I came out paying hundreds of Dollars... Example,, My cat hurt its leg...it was over...
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1 comment
Anonymous
#395853

Joey31776- We appreciate your feedback, please remember that our Wellness Plans are preventative service including head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more. Since they are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply.

As far as pricing, just like human health care, pet health care can appear to be more costly for certain situations, tests or procedures such as surgery. This is due to the medical measures we have in place to ensure the safety of every pet we treat, such as pre-anesthetic blood work, which is required prior to any surgical procedure. Banfield strives to be competitively priced in the marketplace.

You'll find that many of the most popular veterinary products and services are less expensive at Banfield than at other veterinarians. At Banfield we enjoy hearing feedback from our clients, so to address any other specific concerns, and to help us improve our overall service, we would appreciate it if you would call our Client Advocate Team at 877-500-2288, thank you.

Review
#282859 Review #282859 is a subjective opinion of poster.
Loss
$1200

Banfield Pet Hospital in San Marcos, Texas - FIRST SHIELD IS ***!!

I took a stray kitty to PetSmart (first mistake) just to be tested for the "kitty diseases" so that when I took her home I would be assured that she wouldn't spread it to my cats. They sold me First Shield for her fleas. I put it on her Fri. night. She slept 24/7 Saturday, Sunday, Monday and is still sleeping today. She feels VERY warm to the touch. I don't know if she has a fever or not, but I do know she does NOT feel good. Thank God she is still eating and drinking. I have read the reviews. WHY DO THEY KEEP PUSHING THIS ***?? ARRGGHHH!
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4 comments
Anonymous
#427813

my cat is 9 yrs old and is diabetic now and he has been taking First Shield for 4 months and it is the first time he hasn't had fleas.

I want to get some more but I don't take him to Banfield because they don't carry the insulin he is taking

beth1954
#395226

You know, you are absolutely right. Cats react differently to different flea meds.

I would never use "over the counter" flea meds though. I have seen alot of complaints about First Shield, but then if I searched for Advantage or something else, I might find alot of complaints on them too. I was devastated that this precious little kitty got so sick. I just sent a message to the foster person to see if she seems to feel better.

She was listless, hot, and just sleeping literally 23-1/2 hrs a day. She DID keep eating and drinking though.

Thank God. I am waiting to find out how she is doing.

Anonymous
#394631

We're sorry to hear that your pet had an adverse reaction to the product. Banfield chose to recommend the FirstShieldâ„¢ line of products as our preferred preventive because of qualities such as a faster ability to kill fleas without needing them to *** the Pet.

It also protects against a broader spectrum of parasites. There are several different types of flea preventives available on the market, and each one works in a slightly different manner. We feel that the decision on which flea or tick prevention is used should be a collaboration between you and your veterinarian, in order to help select the most appropriate product. As with many products applied to a pet’s skin, there is the potential for your dog to experience irritation during or after the application, although this and other reactions are not very common.

If you feel that your pet is experiencing irritation or a reaction to the product, you should contact your doctor as soon as possible. Please gives us a call our Client Advocate Team if you have any other concerns, the number is 877-500-2288.

Anonymous
#394606

As someone who has lived with up to 9 cats at a time I can assure each cat experienced their own specific reaction to an over the counter flea topical. Next tried expensive topical claiming to be safe for all cats, with same cats exhibiting same negative reaction.

Reaction was foaming at the mouth and bizzare behavior. A quick scrub removed enough medication to end symptoms. Point is that with all animals you will get a broad range of reactions to the same meds...no different than people. Sorry for your loss.

Also note that I live on a farm and cats seem to 'show up'. All of our cats are neutered, vaccinated and wormed.

Thankfully I can purchase and administer shots and wormers! :o)

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Review
#282806 Review #282806 is a subjective opinion of poster.
Do not take your pets to Banfield. They try to get you in by offering free exams, but the truth is that when one of the doctors hear that your there for a free exam of your pet the doctors roll their eyes and will be very short with you unless you agree to spend...
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10 comments
Anonymous
#1236947

I go to The Banfield Pet Hospital and the people are nice and the Vet is excellent with my puppy. The Wellness Plan Does help me out alot without it I wouldnt be able to afford to go to a private Vet that charges an arm and a leg.

I really like my Pet Hospital. You can't blame the hospital cause they hired bad people etc. Get new people hired.

I have never had a problem yet. What really sucks is I was told my hospital will be closing in January 2017, now what am I going to do pay out the *** for a private vet?

S.Wilder

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#282020 Review #282020 is a subjective opinion of poster.