Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Banfield Pet Hospital in Cincinnati, Ohio - Over 2 months

I have been trying to cancel the wellness plan for over 2 months i have called all time of the day 6 days a week and every time can not get a hold of the i have waited over 3 hours each time it bs than u cant cancel at the store.. and to bad that i work for petsmart and still cant get help i dont take my pets there anymore but still paying 100 a month for them cuz there custmer serives is bad and we got all new vets and i dont not like them i will never tell cusmers to use them so it bad even when a Petsmart worker wont use them im not the olny one at the store that feels the same way...
View full review
2 comments
Anonymous
#383598

you know they bill 30 days in advance--so if you wanted your plan canceled you start 60 days before the plan does the auto renew--i called them 60 days before and told them not to renew my plan and then i called 30 days before to make sure they knew my wishes--when they pulled up my account i had them read what was in it and they told me i had requested not to renew--i didn't have any problems--i was surprised that it went so smooth-- they did what they said they would do.

Anonymous
#383281

We’re sorry that you are unhappy with your experience with us. If you still need help with your plan, please email us at WellnessPlanRelations@banfield.net.

View more comments (1)
Review
#278186 Review #278186 is a subjective opinion of poster.
Loss
$1000

Banfield Pet Hospital Deer Park, IL

They will take advantage of you! Banfield will quote you one thing and deny ever quoting you the price until you are in a situation where you don't have a say. My dog went in for a routine procedure ($300) then they called to add "a couple of things" totaling to $1000. I researched the best place at the best price and they had so many additional costs even though I asked them to lay everything out for me. The vet was old and close to retiring and I think I just paid for part of his retirement. They take advantage or people in vulnerable situations. Don't go here!
View full review
Review
#278100 Review #278100 is a subjective opinion of poster.
We decided to use the Bamfield in the Petsmart in Brentwood, TN when we moved to the area, they were convenient due to location and hours. Yeah what we didn't expect is that every flipping 10 minutes they were going to push their Wellness plan so they could make...
View full review
5 comments
Anonymous
#1224711

Just to be clear, the hospital and doctors make drastically less money off you and your pet if the dog is on a wellness plan. The incentive is for pet health, not money.

View more comments
Review
#277562 Review #277562 is a subjective opinion of poster.
My dog was lethargic and having trouble standing up. He was also having diarrhea, panting excessively and could not stop drinking water. I was very concerned but I was very broke financially. After researching on the net I decided I would try to find a vet that was...
View full review
2 comments
Anonymous
#382062

Thank you for providing this feedback. We apologize if a visit to one of our hospitals did not meet your expectation.

We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit.

If you would like to address your concerns please give our Client Advocate Team a call so we can gather more information about your visit. The number is 877-500-2288, thank you.

View more comments
Review
#277422 Review #277422 is a subjective opinion of poster.
I called to schedule apt to take my sick Guinea pig in for treatment / consult. I found on the web-site that Banfield treats small animals such as guinea pigs. (I have a cat who has been there before for her wellness visits and have had no problems in the past)....
View full review
2 comments
Anonymous
#547242

I had this problem with this vet Hospital they just didn't care at all.and a vet gave my guinea-pig the worrg antibiotic to him I was very pissed off for what they did

View more comments
Review
#276867 Review #276867 is a subjective opinion of poster.

Banfield Pet Hospital in Boston, Massachusetts - Banfield is $$ first pet 2nd

After waiting and a long time for a "free" complimetry exam, walked outdown $340. for tests,ect., they said my cat needed. Then called me after said white blood cell count a concern. needs another test, I went in for the 3 minute test and some bogus medicine drops, girl said "hey totally cool", no Luekemia, walked out another $56 which I chewed down from $86 because of an error of theirs. After $400 and 3 hours in wait and driving, they still haven't given me any definitive answer what was wrong with my cat. I will never go there again. PLease post this for be weiry pet owners, stay clear of this rip off joint.
View full review
4 comments
Anonymous
#383836

I took my cat to Banfield for his "free" wellness check as I was concerned he was not well and ,although obese, his weight loss was rapid, plus he was horrendously bloated arond the middle. They passed him on the wellness exam.

i took him back a few days later, lethargy, diarrhea, vommitng. They persuaded me to do expensive thyroid tests which were normal. I took him back a few days later because he was worse than ever, they wanted to do $1600 of tests. I said....pain meds, antibiotics as the diarrhea is obviously infected, fluids i.v.

as he is obviously dehydrated and two xrays of his abdomen. Cost about $475. The xrYs showed a lot of gas and possibly a tu our in the colon. Take him to our other location for an ultrasound as their ultrasound was broken (this from a company that made 187 million) they said, we cant tell what that is.

So I did. That doctor said she wasnt sure it was a tumour and to take him home and give him anti biotics and pain meds. By this time Loki was so weak he could not walk. I took him to an internal medicine specialist who spotted the tumour immediately and kept him there for his operation to remove the tumour and express the gas.

Then the bowel was resectioned. He also had diabetes and lymphoma.The doctors kept him in hospital for 3 days and then we brought him home to strengthen him up for to see the oncologist. The internist thought he had a fighting chance taking prednisolone for the cancer and could live out his full life. He died a few days later.

Banfield had given him at least 3 "wellness" tests he past with flyiny colours.

They still want me to pay for the wellness plan until next September.

They are incompetant, rushed, worried about making money, dirty, and PLEASE dont ever take your pet to them.

I hope they all die slowly in great pain and remember my poor sweet Loki's face as they do.

Anonymous
#379783

years ago, I took my boxer to Banfield on a Sunday as his foot and leg was all swollen. Banfield ended up taking xrays of his chest/stomache and told me my dog had heartworms.

This had nothing to do with his foot and I only ask for his foot to be treated. I took my dog to my vet on Monday who check for heart worms and found none so they did the heart worm check 2 more times and never found heart worms.

Banfield is a joke and I have never used them since this happened. Banfield cost me a small fortune for things not even related to the foot.

Anonymous
#378154

Coneill739- Please contact our Client Advocate Team at 877-500-2288 so we can gather more information about your concerns. We apologies if a visit to one our hospitals has left you feeling this way.

It’s our mission to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. We appreciate your feedback and for bringing your concerns to our attention.

Anonymous
#377822

So, did you expect them to do everything for free because you had a "free" exam? Vets can't diagnose your cat's illness with a magic wand just like your doctor wouldn't be able to for you?

Tests cost money. That vet gave you his/her time and knowledge from years of education for free before deciding which tests might be find an answer for you.

That's more than my human doctor does for me. Why would you expect anything else from your cat's vet?

View more comments (3)
Review
#276117 Review #276117 is a subjective opinion of poster.
The Banfield Pet Hospital at 60 N Rt 17 in Paramus, NJ is the worst! Right up to the "owner" Dr. Mia Frezzo, I received incorrect information about my dogs heartworm medication. Even after I came in and showed the technicians they were wrong, I still received nothing...
View full review
5 comments
Anonymous
#473605

You are insane if you trust a topical heartworm prevention to protect your pet.

View more comments
Review
#275873 Review #275873 is a subjective opinion of poster.

Banfield Pet Hospital in Washington, District Of Columbia - Banfield Annimal Hospital-horrible

made a 4pm appointment for agitated 15 yr old cat who was losing weight. Sat in room till 5pm when assistant took her out, held her by back of neck for 20 more minutes. Vet came in, looked at her never closer than a foot away,( because she wined and growled?). Vet spent next 15 minutes figuring costs for test on the computer while the cat was still scuffed. Then 2 aides tried to hold her down for blood tests--no WAY! At 2pm we left!!! Took her to another Vet who gently handled her, took blood, Xrays, and found Cancer!!! What a difference. Never take a pet you love to the Banfield Animal Factory!!! How would you like to be held down by the back of your neck for an hour!!
View full review
3 comments
Anonymous
#378142

We apologize that your visit to one of our hospitals did not meet your expectation. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit.

Banfield appreciates your feedback.

We are currently unaware of this situation and would like the opportunity to speak with you directly so we can gather more information and continue to improving our services. Please call our Client Advocate Team at 877-500-2288, thank you.

Anonymous
#377504

Fake, thats the first thing i thought when i read this ***!

Anonymous
#376681

So you made the appointment for 4pm, waited until 5pm and left at 2pm?

View more comments (2)
Review
#275574 Review #275574 is a subjective opinion of poster.

Banfield Pet Hospital in Minneapolis, Minnesota - Banfield Vet Hospidal Richfield MN

I took my dog to the vet for shots and complained of her yelping sometimes when you pet her ear. They charged an office visit and two shots for about 100 dollars, said her ear was dirty and sent us away to come back in a week or two for a booster shot. Came back in a week for the booster and to complain she still had ear issues. I had the dog to the groomer and the groomer could not do that ear because the dog minded so much. The vet charged me for another office visit and the booster for 60 dollars. The vet also gave me a piece of paper estimating 200 dollars to take the dog into the back room (hospital charges) to look more closely at the ear. Nice, are you kidding!
View full review
3 comments
Anonymous
#377473

You do have the right to refuse the ear cleaning and cleaner, however the cleaner they sell does have a drying agent in it which helps SOOO much with drying up the ear canal. And every visit is an office visit, how else are they supposed to make money?

Anonymous
#376761

Yeah, it costs money to treat an ear infection. I'm guessing the charges were for 1.) an ear cytology to determine the type and extent of the infection, 2.) an ear cleaning, 3.) some meds to go home.

So yes, that + an office visit + vaccines would total around $200. It's misleading to tell people that they wanted to charge $200 to "take a closer look."

Anonymous
#376286

Lleew we apologize if you are unhappy with your experience at one of our hospitals. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit.

To address your specific concerns please call our Client Advocate Team at 877-500-2288 so we can gather more information. We appreciate your feedback.

View more comments (2)
Review
#275530 Review #275530 is a subjective opinion of poster.

Banfield Pet Hospital in Kansas City, Missouri - Banfield Hospital will make you Wait

If you don't mind dropping off your pet or waiting HOURS then this can be a convenient place for you to go as they are open late, but I would find a local vet hospital NOT a chain like this. They seem to care more about selling WellNess plans rather than taking care of checking people in and out. They don't have enough staff to handle their walk-in style shop and they usually only have one vet on staff for 10 hour shifts. That is a LOT for one vet to handle and emergencies always come in.
View full review
1 comment
Anonymous
#375429

Anonymous- We’re sorry that you are unhappy with your experience at one of our hospitals and that you have experienced long wait times. We understand that your time is valuable and we are currently doing two things to address this issue.

First, we work continuously to improve our staffing so we have enough people to help our clients in an efficient and timely manner. Secondly, we are doing a critical review of our intake and checkout processes in an effort to make both faster and easier.

Also, please note that sometimes emergency cases are prioritized over appointments, but we would appreciate getting your feedback so we can understand the specific circumstances of your situation. Please feel free to contact our Client Advocate Team at 877-500-2288.

Review
#275107 Review #275107 is a subjective opinion of poster.