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Banfield Pet Hospital in Escondido, California - Banfield The Pet Hospitals
I have been a loyal customer to Banfield for 8 years. We have been to 5 different Banfield hospitals. I've always had a positive experiences until I moved to Escondido, CA and went to the hospital on Escondido Blvd. First, the service is not up to par with other hospitals. But the issue is them raising my wellness plan without notifing me. I checked the services and nothing has been adding, so why do I need to pay more? Oh because in their "agreement" they are allowed to do that. The reason why the actually hospital doesn't deal with payment plans, is because they know people are pissed at their air tight "agreement". I've called the wellness payment number... they weren't any help. The guy was chicken because he called the number on file and not the number where we can easily be reached at, (which we left with an acutal person and on his voicemail.) They said they "try their best" to notify if the rate changes. I didn't get anything. They even said sometimes it happens and maybe it was the post office. After being a loyal customer, (I even recommended other pet owners to sign "agreements"), I would think they would give me back my original rate. Instead they say I can cancel if I pay out the rest of my year. That's not really cancelling if I'm still paying you. I would even pay a reduced fee, but they would not accept that. I posted my experience on every website out there including the fastest read. just check my status.
Banfield Pet Hospital in Washington, District Of Columbia - First shield medication from Banfield Hospital
Hello, I am writing today to file a complaint against First shield Medication i purchased frm Banfield Hospital. I purchased this item on 10/14/2011 and it came in a blue pill bottle with the medication just like a prescription bottle. It came with no pamplet, nor any information about this product. I trusted this medication due this was from a veterinary hospital, so assuming this was safe and effective for my pet. I applied this single dose of flea medication to my pet around 6pm that night, around 7 pm my cat was going ballistic. He was jumping all over, furniture running through the house and on further inspection he was panting heavily, and I mean heavily, his eyes were extremely dialated. After googling this product, he was experiencing some of the same effects as of other stories shared by this product. I immediately drove him to the nearest pet hospital, which is an 1 hour away to VCA Southern maryland Hospital in waldorf, md. There i explained the symptoms, I had the bottle, the medication and print out of the stories with bad effects from FIRST SHIELD. At the hospital, they had to groom him and strip him of the product on his body, the TOTAL COST=$160.95 just because of this poison of flea medication that i purchased for him. I spent 15.00 on the product and wound up paying 160.95 for emergency services and 10.00 in gas. This product is harmful for pets, if i didnt rush him to the hospital i hate to think that he would have died from this medication. I would like Banfield to reimburse me for purchase and and a refund of services for my pet. If needed i have the receipts and diagnosis report from the hospital verifying this information given, I also still have the bottle and the original medication as well. They should not sell this product at all!!!!!!
Banfield Pet Hospital in Irvine, California - I'm shocked at what I'm reading
A few of my co-workers told me about how overpriced Banfield is and how they found other vet which were much cheaper. Out of curiosity, I Googled 'Banfield Reviews' and found this site. I have been with Banfield for almost 4 yrs now. I have always received good,caring service from them. During this 4 yrs I have had 4 different pets on the Banfield Insurance. When our kitten disappeared and we got a new kitten, they didn't charge us the 'sign-up' fee for the new kitten. One month when I was having financial problems, the people at the main office of Banfield Insurance waived our monthly fee without any consequences. Even if Banfield costs more than other vets I find it worth the monthly fee. There have been lots of times that I over reacted rushing Panda Bear to the vets thinking something was wrong and after the vet looked at her they told me nothing was wrong. There have even been times that the 'tech' has seen my daughter and I scraping pennies together to get treatment for Panda. Out of compassion they have performed a few, simple 'extra's' for us at no charge. From the experience I have had over the last 4 yrs, I cannot imagine anyone having anything bad to say about Banfield. I do hope Banfield will treat their own employees as well as they treat their customers and pets. Corporations need to develop a heart... I believe that change is coming with the Occupy Movement. Thank you for allowing me to share. Thank you Banfield for always giving our pets the very best care and keeping them healthy and happy. Panda Bear Arnold // Scruffy Arnold (Wendy Barnes)
i have two pet rats that i bought from Petsmart almost 3 years ago. now i take really good care of my boys and use the vet office in the store since no vets around here take "pocket pet" i would love to know how my mother takes a dog and 8 puppies to the vet for shots...
I took my dog there to have her looked at because she was vomiting and had blood in her stool. She was diagnosed with Parvo. They quoted me $1000.00 for a 4 day stay with IV meds and gave me the option to do out patient care for her where they would do subcutaneous...
Banfield Pet Hospital in Fremont, Indiana - Check up
Me and my boyfriend just adopted our first dog together and recieved a wellness check up since we did the adoption at petsmart. I understand on a wellness check up they didn't get paid but the check in lady was awfully rude, then I felt like they didn't care about my dog. We were going to do the 6 months heart won shot but because the service was so terrible I didn't want to pay any money or bring him back. I can't see taking my dog somewhere like here. The vet didnt even introduce herself. It took place on 10.16.11, this experience sucked all around. I won't be taking my dog back to the Evansville location.
Banfield Pet Hospital in Los Angeles, California - Banfield Wellness Plans
I use, and will continue to use, Banfield's wellness plan(s). On June 1st, 2011 I adopted a female Yorkie puppy from a breeder in Indianola, IA. My puppy was very, very healthy. I immediately took her to Banfield and signed her up for her little doggy HMO plan. We travelled over 48 states and Canada in an 18 wheeler, where my puppy was exposed to many different environments, each having its own set of healthiness issues. Banfield knew this, and every time we would go in for a visit (anywhere in the country) it was noted in her medical file; shots received, weight, etc. Because of the fact that we travelled in an 18 wheeler, never knowing which city we'd be passing through in the weeks to come, Banfield pulled-out all the stops and always (and I mean ALWAYS) made room for little Piper without an appointment. We were always treated with the highest respect, Piper was always welcomed as though she owned the place, and I was briefed verbally and in writing on the procedures that had been rendered on that visit. Without fail, Banfield even called on the evening of the visit, as well as the next day to check on Piper. Unfortunately, a day short of her 6-month birthday, while we were at home, Piper darted out the front door and before I could catch her, she ran out into the street and into the path of a golf cart (we live in a golfing community) and was killed. Banfield handled all the final arrangements (including the immediate cancellation of the monthly charge for the wellness plan)with the highest of professionalism; which was good because I was a proverbial basket case. I am single and Piper was all I had in the world. In fact, she WAS my world. I have contacted Pipers breeder and have made arrangements to adopt two little female puppies from Pipers bloodline. As with Piper, I will immediately take them to Banfield for their initial enrollment in the wellness plan. I have no doubt that, as with Piper, they will be treated with the same kindness and welcome spirit. How unfortunate it is that some people have had a bad experience and have 'spun' it on this site. I can well understand how they would wish to lash-out; grief has a way of transforming our personalities into someone we're not. I know, I've just been there. However, I just can't stand-by quietly and allow the negative comments to continue so unbalanced. Yes, Banfield's wellness plan is expensive - but not when you look at the entire package. Could Banfield do a better job of marketing their product? Yes, and they could start by drafting as comprehensive (as possible) list of things that are not covered - like a list of disclaimers on an insurance policy. Could the consumer do a better job? Yes, by understanding that Banfield is not offering 'pet restoration' in their plan - it's about pet health maintenance. As to their being out to make a profit - uh... yea... that's the idea of going into a business, isn't it? As to Banfield vets and staff not caring about your pet's well-being - please, give me a break!
Banfield Pet Hospital in Thurmont, Maryland - First shield doesnt work
First Shield sold at Banfield in petsmart doesn't work, after treating my dog and several indoor cats, 3 weeks ago, I took my dog to be groomed and the groomer and I found out that my dog was infested with fleas, after spending 70 dollars 3 weeks ago, I just spent 150 more dollars on frontline plus.I was told if you have a complaint, call the manufacturer, I will never shop at petsmart again !!! I now have to treat all my pets again, and treat my carpet and drapes, because I was told that they lay their eggs in the carpet upholstery, and drapes.
Banfield Pet Hospital in Houston, Texas - Lied to and hung up on
The day before yesterday my cat started throwing up, since yesterday it continued I told my husband we should take him to a vet, I went online and decided we should use the Banfield hospital because it was close to us and also because I read about the wellness plans and how they covered visits and procedures, I told my husband that once he got there to ask about signing up for one of the plans since it would save on cost and also so we could just take our pet there from now on. My husband text me from the place and told me that he was advised that the plan ONLY covered vaccines and that it wouldn't cover any procedures that were being done that day, so he decided not to get it since he wasn't sure how much the visit would be. He ended up paying $500 just to be told that we had to bring our pet to a hospital since the x-ray came back and he seems to have swallowed a piece of wire. When my husband got home I looked at the receipt and discovered that all the procedures would have been covered by the wellness plan, in fact the receipt itself stated that we would have saved over $200 had we signed up for the plan! I called right away and started explaining the situation to the first person that picked up, she right away started saying the same thing my husband was told, that the plan doesn't cover anything else but vaccines so it wouldn't have helped, I explained to her that this information is incorrect since all the items listed are also listed as being part of the plan, and that the receipt stated that we could have saved money, she then proceeded to make believe like she could no longer hear me and hung up the phone. I called again and got another person on the phone (the woman my husband had initially talked to) I advised her of the issue and since she couldn't use the excuse that these procedures were not covered under the plans, she then just told me that my cat had to be well to go on the wellness plan? and that's why it would have covered nothing, I then asked her how that would make sense when I could have applied for it online, also my cat is healthy except for having eaten a foreign object, their report even stated that he is in excellent condition. She then pretended like she couldn't hear me and also hung up on me, the first time I could have looked it over but the second time I called from another phone so I can't looked over being hung up on twice! Lastly if this was the real reason then how come this was not mentioned until the end, wouldn't they have stated from the beginning that a cat has to be "well" to go into the wellness plan, then again wouldn't they have to check every animal first before being able to signed them up since they don't know if they are "well" beforehand. They just lied so we would have to pay full price for everything, I'm calling banfield today to complaint, and adding this complaint to every site I can find, I could have taken my cat somewhere else but figured this wellness plan would be good so we could keep bringing him there, now I'm $500 short and my cat is still sick.
I TOOK MY DOG TO BANFIELD, I GOT WELLNESS PLAN WITH THEM SINCE 2008, I DROP HIM OFF TO GET HIM A ROUTINE CHECK OUT AND WHEN I CAME BACK TO PICK HIM UP THE LADIES CALLED ME IN THE BACK, MY DOG WAS BLEEDING AND THEY TOLD ME THAT ONE OF THE OTHER DOGS BUSTED OUT OF THE...
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