Latest review first
Brought in my 15 year old cat for a physical and was surprised at the high cost of testing. One visit was over $300.00 for just blood and urine tests. They then call me back in just a few days and state that another $200.00 was needed for more tests and that if I...
It has taken me years to find a good vet at Banfield going from one to another because they are all over and its easy to transfer my wellness plan. Two years ago I finally found the best vet. Dr. Tracy at the Naperville Il location. Went in for a visit the other day...
Banfield Pet Hospital in Boston, Massachusetts - Don't sign up for the wellness plan
I moved and did not renew my pets wellness plan. Banfield claims I owe over $300 because I didn't tell them not to renew my pet policy. I moved and never used their service, never got a call for them and I told the people at the banfield location that I was not renewing. According to Banfield I have to buy out the rest of my plan. Paying for something I never used seems like a rip off. I was never notified until months after they renewed my policy that it was still in effect. The reason why the called... they needed my permission to charge my credit card. I have a second pet and his banfield wellness monthly payment was being deducted from my credit card just fine. The only reason why they need permission to charge my credit card for my first pet is because I never signed her up for a second year. My account was fully paid at the end of my year- pet's wellness plan. $300 as a penalty for not making a phone call in addition to telling the person at Banfield we were not re-enrolling? That's a scam.
Banfield Pet Hospital in Lake In The Hills, Illinois - Banfield's wellness plans are Bad News
had belonged to a wellness plan for my German Shorthair Arthur for 8 months at the location in Algonquin, IL. Arthur was getting older and needing more care. My Beef with Banfield is that their Vet had left the Algonquin location .They had no vet for 4 months. So I'm still paying monthly for their wellness plan and the day comes when I have to have Arthur put to sleep. They told me to call the Crystal Lake Location. I tried but they were too busy with their own customers and the other customers like me from the algonquin store. Here my boy is crying out in pain saying the time has come to do the right thing for him and I can't get an appointment at any of the many locations I called to. Why do I have this wellness plan again? I finally found a vet in Richmond, IL ( DR. Pat) who helped me put Arthur to rest. I want a refund for the last 4 months that I was paying for when there was no vet in Algonquin. I would not reccomend Banfield Pet Hospital's Wellness Plans because there is no backup vet available to you if their vet leaves at your pet hospital location, They tell you to call another location but try to get an appointment!
Banfield Pet Hospital in Fairfax, Virginia - BANDFIELD ARE INSENSTIVE
I have had several wellness plans through Banfield for some cats I previously owned, and they worked well, as long as your animals stays alive. My very first dog passed away shortly after I adopted him. I had just signed up for the Optimum Wellness PLan through Banfield and they mantain that I have to pay the entire years worth of monthly fees. How insensitive is that! When I called customer service to try to work things out they were even worse and told me that I just "didn't understand" their contract. I just adopted a new dog and asked them if they would transfer the plan to cover her and they said NO, the plan is non transferable. THEY ARE THIEFS!
NEVER take your dog to Banfield, The Pet Hospital located inside Petsmart. NEVER sign up for their Optimum Wellness Plan. It is a complete rip off and the people working at Banfield Pet Hospital in Yukon are the most incompetent and unprofessional people I have ever...
Banfield Pet Hospital in Keller, Texas - First Shield hurt my cat and Banfield vet don't care
I bought First Shield topical flea medicine for my cat at Banfield and ended up taking her to the emergency vet that night. She was running around, meowing loudly and panting like a dog. I looked at the tube of medicine to tell the vet what I had put on her and saw that they had given me the wrong dosage. I had asked for the 0-8 lbs. kind because my cat is a small cat, and the employee @ Banfield gave me the tube for cats 9 lbs and over. When I talked with the Banfield vet the next day, she insisted that dispite her employee giving me the wrong thing, this would have happened anyway because my cat is just probably that sensitive. Not only did this vet NOT CARE that the WRONG DOSAGE of medicine was dispensed, she even said IT WASN'T THE MEDICINE'S FAULT for effecting my cat in such a way that I had to take her to the emergency vet. I asked her to reimburse my emergency vet bill, and she said due to corporate policy she could not do that... they refunded the purchase price of the First Shield and gave me a coupon to come back from a free office visit instead. Yeah right!
Banfield Pet Hospital in San Antonio, Texas - Banfield
I honestly do not know why so many people are complaining about banfield's wellness plans. They tell you when you sign up for them that it is a legally binding agreement good for one year from the day of enrollment. No matter what happens to your pet you still have to pay, and yes you do have to pay for the services you used if you decide not to keep the plan. The lady earlier said they told her she had to pay for two years even though she did not have the dog anymore that is a lie, because the plan is only good for one year. It is up to you if you want to renew for another year.
Elvis was seen on 9/22 for a urinary blockage, Dr. Singh informed us Elvis would die if we didn't have the blockage removed and refused to put him to sleep at our request, procedure was completed and Elvis was kept for 24 hours. 4 days later Elvis was not recovering...
Banfield Pet Hospital in Katy, Texas - Banfield Animal Hospital-"Really??"
I made an appt. to get my pet annual shots...waited 2 hours to be seen and during the 2 hours kept being told will be a few more minutes...also approached twice to buy their pet protection plan and I told them no...is this why I waited???...noticed others taken before me who did have the pet protection plan...they were seen before me and my so-called appt....My exam room was next to the cashier and I opened my door after hour 1 because I wanted others to know I was waiting and waiting and waiting for 2 shots (with an appointment)...I finally got up and left after 2 hours...best thing I ever did for my peace of mind and for the safety of my pet...this is obsurd..even heard "the vet" indicate she was ready to go home and I had not even been seen yet...in the meantime, my dog is nervous, shaking, and anticipating the worst as most animals do when put in the vet examination room...staff are there for one thing....sell the pet protection plan....try again to sell the pet protection plan....never again...the vets and staff are never the same ones when you go, you always wait whether you have an appt. or not and you are always asked to buy the pet protection plan....beware....money making is the concern of these people, not the pets..I question the credentials of the vets they hire...never again for me or my pet....beware!
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