Ruth H Ggf
map-marker Reston, Virginia

Bad Service All The Way Around!

Made an appointment for a physical for my dog for Thursday at 2:00 PM. Got there at 1:30 PM. Was told by the receptionist that the Vet was at lunch & wouldn't return until 2:30 PM. She stated that she tried to call me that morning but that they had a wrong number for me. She asked me if I wanted to sit & wait on the Vet. I told her "NO". I was upset that I was just disregarded. Very Unprofessional. I will never use this clinic again. Attitude there Stinks!! All she could say was Sorry!
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3 comments
Guest

Of course it was the vets fault!.Doctors love to make people wait.It's a power thing.

Guest

No Hmmm, I'm not an impatient person. I had given them my correct informtion.

Yes, vets make appointments for a reason. It's a shame when I don't get a call to cancel or reschedule the appointment. This is what angered me.

This is not the first time I've had an issue with this clinic. I've been very patient in the past with them loosing all my information before.Taking me 2 hrs standing there with the rep to correct the problem.

Guest

You showed up half an hour early for your appointment, and were mad that the vet wasn't there right at THAT second to look at your animal? Doctors and vets make appointments for a reason.

This doesn't sound like a problem with the vet office to met. Now, if you had showed up on time, waited 30 minutes, that would be a different story. As for the wrong number, they were probably calling to confirm your appointment. Most vet offices do this. Did you double check with the receptionist to make sure your information was correct?

I doubt you were disregarded. It sounds like you were an impatient person who didn't get what he wanted.

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ladylady A
map-marker Seattle, Washington

Did not help my pet in fact hurt him and refused to work with me

I took my pet in for a leg injury, they did an x-ray and told me they didn't know what was wrong, helped others who arrived after me, then improperly bandaged his leg with a little cotton and an ace bandage and it swelled to double it's size. They charged me over $300 dollars. When I called back after I saw the swelling the customer service lady was very rude and defensive and told me she would do nothing to fix the situation. They charge an x-ray set up fee of 40.00 then each x-ray cost 31.00 then there's an x-ray diagnosis fee of 80.00. For a total of $180.00 to tell me they don't know. I called around to other vets and the whole x-ray fee is 75.00. Definately take your pet somewhere else!
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2 comments
Guest

they killed mine

Guest

Took my boxer in for regular visit only to find that there is a whole new bunch of employees . Everyone else QUIT !.

The man /vet didn't no what he was doing. Never will I bring my dog there again.

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Anonymous
map-marker Newark, New Jersey

Banfield wellness scam

My 8 year old beagle had bladder stones and she was bleeding, they told me it would cost between 1600 to 2,000 $ but if I signed up for the wellness plan it would only cost 750 and she would get a free dental cleaning. I was so upset about my dog because of her condition that I took the plan and signed the paper without the disclosure attached stating that I could not cancel the plan even if my dog is no longer alive. My dog stopped eating and drinking after the surgery and the vet didnt know what was wrong with her and told me that they could run all types of tests, she also said that she couldnt understand the dog was healthy before the surgery. The vet said that maybe I should think about putting her down being that she could not even walk and she couldnt control her bowels. I made the hard choice and put her to sleep. I am so upset about losing her!! I called Banfield to cancel the wellness plan and they told me I would have to pay the monthly fee for 1 year. I cant understand why I would have to pay for a wellness plan for a dog I no longer have !!! I am so PISSSSSSSED
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Loss:
$480
Paulette S Nrk
map-marker Chicago, Illinois

They almost killed my dog and are billing me

I am getting a collection bill for a service preformed by them a yr and a half ago. They fixed my female dog and did not stitch her up properly. Her incision burst and so needed surgery to save her life. They are of course saving their butts and claiming I neglected my dog. When they had stitched her up she only had 2 stitches and glue. Also they forget that I am myself am a nurse so I would know how to take care of a surgery patient. Please do not go to the Backfield in Mishawaka in Indiana. The manager is the vets husband. You will not get anywhere
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Loss:
$882
4 comments
Guest

They almost killed my dog too! We took her in for a spay and got a call that she had, and i quote- "Blown up like a blowfish" when we got there, the vet came out to talk to us and said, and i quote again, "we may have given her too much of a medication and she had a reaction to it.

We arent sure if she is allergic to the medication itself, or if she was just given to much."

Im sorry... but that is NOT something I want to hear a vet say. They didnt charge us for anything, but I am getting a lawyer to get out of the contract with them.

Corporate vets are bad news. Their mind set is money money money.

Guest

I am not complaining about the optimal wellness plan. I am complaining about getting a bill for something they did to my dog and having to pay for a surgery to save her life after they caused the problem in the first place. I am not an ***!

Guest

They explain to you when you check out that if your pet dies then you are still responsible for the plan. How about you read something before you sign it next time. ***.

Guest

My cat died about a year ago.. and I am STILL paying his Optimum Wellness Plan.

He died because of an illness he got after getting his kitten shots.

PLEASE PEOPLE, FIND A DIFFERENT VET!! It is NOT WORTH IT

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cheryl Vvb
map-marker Saint Petersburg, Florida

Banfield plan worthless

paid monthly for our dog's care. each time we took her in, it cost at least $150. after one comprehensive visit, she walked with her front paws crossed. they had no idea why. she has arthritis but all they said was she needed to lose weight. they could never cure her ear infections. next comprehensive, she couldn't walk when we went to pick her up. they keep your pet for 4-5 hours for this exam. we had to put a towel under her belly to get her to the car. she weights about 70 pounds. when I got her home, I couldn't get her out of the car and she couldn't walk up the steps. never trust them with your pet.
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1 comment
Guest

After the experiences I have had with Banfield (this location in particular)The ladies at the front desk are very nice and helpful but I have no confidence in trusting my dogs health to the vet. I would say they are adequate for routine shots but nothing more. Long story short they did not catch that my puppy had tape worms even though I told them I thought he did. Apparently the routine dewormer is not enough to kill tapeworms which require a special shot that they did not think to tell me until my poor puppy had suffered from tapeworms for 2 1/2 weeks, despite numerous calls asking when the worms were supposed to be gone.

After bringing him in at 5 months because he was limping they told me he may have something broken and they would need to do an xray-while he was under anesthesia..estimated cost: $550.00 -I felt like they were trying to rip me off when they said they would not recommend doing the xrays while he was under for his neutering to save money and the danger of putting him under twice.

We did end up combing the procedures which saved three hundred dollars. They only took x-rays of his knee which Dr. Studdard said was the problem. She reffered us to an orthopedic vet and when I took him there the new vet said his knee was fine and it was his hip. So I had to pay 250 more to have the new place xray his hip (while he was awake,apparently you do not need to put a dog under for a hip xray)

So it is his hip and we are having the new vet do the surgery to fix it.

We cannot get our money back from Banfield for the wasted xrays they performed. I understand she may not be a orthopedic vet but common sense would tell me that if she was unsure of what may be wrong with a dog (while his owners were paying hundreds of dollars to find out) she should probably take xrays of the hip and knee just in case.

Also the fact that nothing is actually wrong with his knee and she "interpreted" (there was a 70.00 interpretation of xray fee) the xray to me as if there were many things wrong with it bothers me.

I would think that a vet would know a little more about general structure of dog bones, even if that is not your specialty.

While I am upset about wasting 250 dollars on these worthless xrays due to the lack of common sense by the vets at Banfield I am more worried about the animals that are taken there for things other than normal shots.

Doris W Jan
map-marker West Chester, Pennsylvania

Treatment of my terrier

went to Banfield animal hospital today with my terrier. She had blood in her stool, had a 2pm appointment didn't get out until 3:30 pm. Most of that time was spent waiting, the Dr. examined her and tht was the last i saw of the Dr, I complained to the nurse who was evidently in charge, why not the Dr. The Dr, never came out to see what the complaint was about. I hav been taking my 2 dogs there and when I told them I wouldn't be back they just said we'll give you a copy of all their shots, I have been there many times before and ALWAYS had the Dr come back with the diagnosis, They also never bothered to fill out her chart on the computer, All of this aggravation and don't give a care attitude, and a cost of $103.00.
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nancy s Dcy
map-marker Baltimore, Maryland

Banfield Pet Hospital misdiagnosed problem and ripped me off

I took my new puppy to Banfield Pet Hospital in Columbia, Maryland for diahrrea. The vet told me he had Giardia, and put him and my other puppy on Panacur for 5 days. He told me to bring the puppy back in 3 days for a recheck. The girl in the front office told me it would cost $32.95, and it would be covered under todays visit. When I came back 3 days later, the same vet kept trying to get me to sign up for the wellness plan, before he even checked the puppy. I asked him why he didn't tell me about the plan before I spent $410.69 on the first visit. He said it was because the puppy was sick. He then told me the puppy was fine, and charged me another $67.11. (Evidently, the girl behind the desk was wrong when she told me that the visit was covered.) The puppy continued to have diahrrea, so I took him to another local vet. This vet diagnosed the problem correctly, and told me that a Giardia test is totally useless. The puppy had Coccidia, and was well within 5 days after being on Albon and Metronidazole tablets. They only charged me $131.42, and fixed the problem the first time. I am still receiving calls from Banfield at home, trying to get me to sign up for the wellness plan. NEVER in a million years!!!
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Loss:
$477
1 comment
Guest

After the experiences I have had with Banfield (this location in particular)The ladies at the front desk are very nice and helpful but I have no confidence in trusting my dogs health to the vet. I would say they are adequate for routine shots but nothing more. Long story short they did not catch that my puppy had tape worms even though I told them I thought he did. Apparently the routine dewormer is not enough to kill tapeworms which require a special shot that they did not think to tell me until my poor puppy had suffered from tapeworms for 2 1/2 weeks, despite numerous calls asking when the worms were supposed to be gone.

After bringing him in at 5 months because he was limping they told me he may have something broken and they would need to do an xray-while he was under anesthesia..estimated cost: $550.00 -I felt like they were trying to rip me off when they said they would not recommend doing the xrays while he was under for his neutering to save money and the danger of putting him under twice.

We did end up combing the procedures which saved three hundred dollars. They only took x-rays of his knee which Dr. Studdard said was the problem. She reffered us to an orthopedic vet and when I took him there the new vet said his knee was fine and it was his hip. So I had to pay 250 more to have the new place xray his hip (while he was awake,apparently you do not need to put a dog under for a hip xray)

So it is his hip and we are having the new vet do the surgery to fix it.

We cannot get our money back from Banfield for the wasted xrays they performed. I understand she may not be a orthopedic vet but common sense would tell me that if she was unsure of what may be wrong with a dog (while his owners were paying hundreds of dollars to find out) she should probably take xrays of the hip and knee just in case.

Also the fact that nothing is actually wrong with his knee and she "interpreted" (there was a 70.00 interpretation of xray fee) the xray to me as if there were many things wrong with it bothers me.

I would think that a vet would know a little more about general structure of dog bones, even if that is not your specialty.

While I am upset about wasting 250 dollars on these worthless xrays due to the lack of common sense by the vets at Banfield I am more worried about the animals that are taken there for things other than normal shots.

Anonymous
map-marker Mooresville, North Carolina

Banfield-horrible pet vet

I got a puppy so of course Banfield made the wellness plan sound like the best idea since puppies need lots of boosters and that gets expensive. She went in for her routine shots; later that night she had a reaction (even tho I paid for the benadryl). The fluids turned into a solid mass so Banfield said to put a hot towel on it. A week later it was still several inches in diameter (shes only 12 ibs) and they said they would have to do a biopsy that would cost over $100 to make sure it wasn't cancerous. I got a second opinion at my boyfriend's vet after hearing my puppy might have cancer b/c of their shots! The other vet gave me inflammation pills (for free) and the mass went away within the wk. Even though I was unsatisfied I couldn't cancel my plan until the year was paid! Banfield is ridiculous you're better off going to a different and better vet!
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1 comment
Guest

I believe only cats can get cancer from vaccines, not dogs.

Anonymous
map-marker Tampa, Florida

Estimate = $30, final bill = $41.65

On 05.25.10 we went to Banfield The Pet Hospital at 3993 Tyrone Blvd. in St. Petersburg, FL. we went for a physical exam for my dog. I had gotten an estimate of $39.95, over the phone,which was the final price for that.

While there, I was told that in order to complete the form I brought with me, my dog would need a fecal exam, also. The nurse, Lisa, informed me that would be an extra $30.00. Because I did not have that with me, I declined.

After paying the $39.95, which was fine, for the original physical, I asked for a printed estimate for the fecal exam. Now, the fecal exam would cost $41.65, instead of the original estimate of $30.oo. Both the nurse, Lisa, and the store manager, Samantha, acted like this "little" mistake was no big deal.

I wonder if the bank told them their car payment was going to be $300.00 per month, but then charged them $416.50 per month, if then it would be a big deal.

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13 comments
Guest

That's why it's called an ESTIMATE. Most Medical/Veterinary services can only be based on estimates because trreatment plans will need to be changed if they find something wrong/the pateints condition changes/the history you gave them changes etc etc. There are too many variables in medicine to be able to provide 100% price guarentees - just be grateful that Veterinary medicine is so much cheaper than human medicine.

I would also caution that if such a small price difference made this unmanagable for you that you should re-think owning a pet or at least get pet insurance because heaven forbid anything bad happens would you able to afford even basic healthcare for your pet or would it have to suffer without any care??

Guest

If twelve dollars breaks you then you need to examine why you didn't pay more attention in school. In school they teach you things, like how to get better jobs, or what the definition of an estimate is...

Guest
reply icon Replying to comment of Guest-586817

theft is theft...and only thieves justify theft....

carol Tnz

Agree with Freddy...you will be scammed if you go to Banfield. They will require repeated office visits at $44.95 a pop and repeated unnecessary tests.

My 14 yr old female dog became incontinent just as many humans do as we age. Initial test to rule out infection etc. were necessary. After second urine test and office visit it was determined, as I knew, just old age and loss of control.

Meds were prescibed and are helping but, to renew the prescription we have to pay for another office visit and likely more tests. Any excuse to get you and your beloved pet back for another fee, no concern for cost to owners!

Guest

and its not a big deal, if it happens once, to a few people SOMETIMES.

but when it happens everytime you go in, and it happens to thousands of people nation wide...

its something completely different.

Guest

They estimated the physical exam would be 40 dollars. and the fecal would be 30.00. two different things.

So why dont you learn how to read.

Guest

It's called an ESTIMATE for a reason. Sometimes after examining the pet they need to add some things on. And I hardly think that $11.65 is the same difference as $116.50.

Guest

Scammed if you go here !!!!!!!! Please let people know its not about a couple of

dollars, it happens to everybody, A dollar here a couple of dollars there think of how much extra money they are making !

Would you stand for this at the grocery store ? I understand estimate that is why they won't give you price up front. You just pay ! They have you by the balls when your animal is sick.

Hello they are a corp.

How do you think they go there? Its not by caring vets.Its by taking your money !!!!!!!!

Guest

The estimate was 39.95 not "30 dollars". The difference in the actual price was less than a dollar.

Seriously? You're complaining about 75 cents?

Guest

agree with the above posts. you are a cheap ***

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Anonymous
map-marker Raleigh, North Carolina

First Shield doesn't work

I went to Banfield to buy Frontline and was talked into First Shield instead. Three weeks after the first application my dog is covered with fleas and so miserable he keeps both of us awake half the night with his scratching and chewing. He's an inside dog and has had fleas only once before in 12 years. [Frankly I think he got them at the PetSmart grooming salon but that's another story.] My opinion is that this product is useless. I'm sorry to read other posts indicating all sales are final at Banfield. Guess I'm out the cost of the four doses I haven't used.
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Tara W Cuf
map-marker Seattle, Washington

CHARGE FOR UNNECESSARY TREATMENTS AND/OR TEST

I have the Banfield Wellness Pet Insurance that I bought when I got my dog as a puppy. I have 3 dogs all of them at the same clinic with the "insurance". I either have the most unhealthy pets ever or they like to make up ailments that my pets do not have. At every exam I never leave without a bill, finally I got smart and refuse treatment from them. I take them to a second vet for a second oppion and usually the second vet doesn't see anything wrong with my pets. Today I was in the lobby for an extended amount of time and notice the every "Pet Insurance Holder walks out with an average bill of $80 nearly of the pets had eyes and/ear problems. And I felt sorry for these young adults that brought their recue Pit in for shots and walked out with a $478 vet bill and nothing was diagnosed or treated at that time (this was only for test).
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aletakl L
map-marker Gladstone, Oregon

Banfield didn't do their job

A friend took her cat to Banfield because her mouth was drooling and she was chewing at her body. She was put to sleep and given a bath, cut her nails (missed a nail) and they checked her teeth. She was given some First Shield to put on the cat. Nothing was said about the drooling. A week later she was taken to another vet and come to find out the cat's toungue had been cut by something that had been around it. Banfield should have caught this when they checked her over. Won't go back to them.
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Doniel Ynk
map-marker Sacramento, California

BANFIELD TRAUMATIZED MY 7 YEAR OLD SON!

I brought my 5 year old Pug in just over a month ago for his vaccinations, as well as a few lumps on his belly and rear end that were of concern. I am fairly new to Banfield, and have only taken my other dog (a 15 year old Chow)in for treatment of lupus. I have been working with Dr. Jordan with both of my dogs, and he seems like a knowledgeable and empathetic Dr. He treated my Chow beautifully, as he is living out his golden years quite comfortably. Let me mention that due to my own disables status, finances are very tight right now, but I do the absolute best I can to care for my animals. Anyhow, when I first brought Yoda in to discuss the lumps, it was determined that he had mast-cell tumors. We discussed possibly treatments that I could budget for, but the nurse did talk me into signing up for the wellness plan. Thinking that we could possibly get the tumors taken care of, this wouldn't be a bad idea for overall care. Anyhow, I hadn't yet been able to schedule the removal of his tumors, and my Pug fell quite ill a few days ago. Head tilt, lethargy, etc... I took him in immediately, and the Dr. suspected an inner ear infection. Considering the mast tumors, there's always a possibility of spreading, however - the overall signs at the time didn't indicate that it was tumor related. They sent me home with antibiotics and special calorie dense food to feed him. He would eat, but only by hand and I had to work to get him to drink. The following day, he declined, so I brought him back in. This was yesterday. Dr. Jordan suggested - and I agreed - to go ahead and keep him overnight for IV fluids and antibiotics. We went to visit my dog at 6:30pm last night, and he seemed a bit perkier, but overall lethargic (although he had just come out of anesthesia). I spoke with another Dr. this morning (Dr. Jordan was not in today) to see how me was. At 9:30am, he seemed to be improving, and they expected that I could take him home that afternoon (wanted to watch him for the rest of the day). I didn't hear from them in the afternoon, so I called at 3:00pm to see how he was. I was told by the front desk girl that he was ready to go and I could come pick him up. My 7 year old son and I were very excited that he was going know, assuming that he responded well to the fluids. Upon arrival, we were asked to wait and they'd let the staff in the back know we were there (please bear in mind, at this point, they knew I was there only with only my 7 year old son). Prior to putting me in a room, they had me satisfy my bill. They then put us in a room, where, after waiting nearly 5 minutes, the Dr. came in and told us, with no regard that I had a child with me, that Yoda was not doing well and that he was being kept alive on oxygen. I am trying to hold in tears as to not alarm my son, but was disarmed, not knowing how to proceed with him in the room and I couldn't send him out into the store on his own. The Vet proceeded to tell me that when they took him outside to "go potty", he was still ill-responsive and was very unsteady on his feet. He then noticed flickering in his eyes, and was certain, at this indication, that we were dealing with a brain tumor rather than an infection (particularly since he didn't respond to the antibiotics). As hard as I tried, I became hysterical along with my son, and had to call a neighbor to come meet me there so she could care for my son while I handled the issue with my dog. My husband was still about 30 minutes out, trying to make it as quickly as he could. My neighbor and son waited outside while my other neighbor sat with me as I held my dog, having him die in my arms. Please know that this complaint is not that I am dissatisfied with the overall care my dog received. Dr. Jordan is a fine Vet. I am absolutely appalled and shocked that they would "prepare" me to take my dog home, see that I have a small child in tow upon arrival, put on a perfect poker face to collect my money, and have me enter a room with a little boy expecting to take his dog home to only have the Vet come in and tell us he's dying. Had I been given any indication that the vet "needed to discuss something with me", I would have left my son with family or friends. By the time my husband arrived, our dog had already moved on. He was livid that my son was present, and let the staff know his feelings. Losing a pet is part of loving them, and I understand that, but the extra trauma put upon me to have my son learn the news in a way I would have never exposed him to amplifies my grief. Plus, I am now reading stories with the understanding that Banfield will continue to charge me the $40 a month for a wellness plan for an animal that no longer exists. This is only my first effort of putting my complaints into print. Banfield is next. I know that they cannot bring my dog back, but I, at minimum, want an explanation and an appropriate apology about their process. The only economical damage was the $500 spent to treat him, however, that is to be expected. I don't blame them for attempting the treatment for an inner ear infection. I am on disability myself, and our household funds are not such where we have an extra $500 to handle these situations, but we made it work for our dog. Where I am heartsick is that I will continue paying $40 a month for a dog that cannot use the"wellness plan". I can't even transfer it to my other dog. There was no physical damage, but there was a level of emotional damage put upon my son. He understands death, however, he should have heard it from me, elsewhere, in a way that a mother explains it. He is now frightened of the Vet office, and, in turn, since it is located in our local Petsmart store, he will no longer go in there. The way they handled this was traumatic and will leave a long term, negative lasting effect on him.
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9 comments
Guest

So your kid took a lesson from the school of hard knocks... big whoopin' deal. You can't shelter your little prince from realties forever lady.

Guest

Since when did Banfield become a babysitter? If you didn't want your son present to deal with REAL LIFE then you should have left him with the neighbor.

Guest

Animel128 - please get over yourself.

Guest

Wow... I cant believe how horrible they were to you....

especially with your son being there. It sounds to me that they put on a lie to get paid. I was going to take my cat to banfield.. and now I will not.

I gotta be in the room... I dont trust people... and its like whats going on back there that I cant see? I used to work for a horrible vet like puleaze.

This Vet Jeff Clinebell of Columbia IL performed surgery on a dog that was hit by a car.... unfortunately the dog didnt make it... the poor thing.... I was a kennel helper and had to clean up the poor things blood that was left on the table and I couldnt help but cry a little and this guy was so hardened that he was laughing as he got the cadaver bag...

at first i thought he wasnt laughing about the dog... but i listened a little bit and he was.... how disgusting. People like this make me sick...

I think most men are *** anyways... I would always suggest getting a woman vet...

they are almost always sweet with the animals. What did your husband say to them?

Guest

I sincerely hope that PULEAZE is not really a veterinarian, as I would be ashamed to have this person in my profession.

This was obviously a very upsetting situation; that is understandable. Your complaint was fair and you also made a point to highlight the the positives as well. That tells me that this is a legit complaint from a reasonable person.

I am sorry for your loss. You will find that the greater majority of veterinarians really do love their patients, although there is always one *** per community.

Guest

I feel compelled to write one more follow up to my initial posting (although, this does not negate my comments to puleaze... I still feel their comments unnecesary).

I had a follow up meeting with the doctor and staff at the Banfield in question, and, now with some clarity made to the situation, I realize that they handled it the best they could and they do, in fact, care for their patients nad their families deeply.

I apologize that my distress caused me to publically chastize them and, although I know that there is a great deal of scrutiny re: Banfield on the net right now, I will continue to take my pets to them. I think both parties learned a valuable lesson in the process of our situation.

Guest

Pulease: I hope you are man or woman enough to let us know where (at least what city & state) you practice in. I for one would never cross your doorstep!

You are one of the most ignorant, rude & arrogant people I have had the misfortune to read about! This woman was correct in wishing to prepare her son about the coming death of a pet! Banfield did not handle this properly! Even your disgusting comment about her big-girl panties lets us know your simple minded mentality!

So, do you have the guts to tell us where you practice - or - do you only have the "guts" to do it anonymously? We shall see! To Animel128 - my heart & sympathies go out to you & your family!

Please pay no attention to someone who obviously has no compassion or understanding! Just be thankful & praise God he (or she) is not our/your vet!

Guest

Well... you are obviously a Veterinarian who has no appropriate bedside manner or social graces, and likely takes joy in juicing animals. How dare you criticize my emotional reaction to losing a family member in such a terrible way. What is wrong with you?

My big girl panties were on, ***. I loved my dog, and was emotionally destroyed to hear he was leaving us. Anyone who loves their pets feels the same way. And I've handled many pets passing on in my lifetime. My son has already been through the loss of three pets, and I had the opportunity to prepare him (even with a moment's notice). He is 7 years old and understands death. He does not understand why I told him our dog was coming home, then 30 minutes later, he was not. In less than a half an hour, we went from being told on the phone that he was fine and to pick him up, to showing up to pick him up and being told, with no warning, that he was, in fact, dying.

I called Banfield corporate to seek some advice (not to complain, necessarily), and even the rep that I spoke to was absolutely mortified, as a parent, to how it was handled.

So before you troll the internet, looking to rub salt in a grieving person's wounds, maybe take a walk or get a snack before opening your tactless mouth. I am someone who thinks before acting, and you, not unlike the staff at the Banfield I went to, obviously don't possess that trait. Maybe you need to change vocations (or are yuo too old and tired of your job at this stage in your life?).

Plus, look at the reviews overall on Banfield. I truly wish I had before taking my animals there. I feel that the doctors that tended to my dogs are fine practitioners... and I don't blame them for what happened (at least, not at this moment..was never told exactly what occurred in that short timeframe. I, like every single person that has heard about this, feels it was handled incorrectly.

Next time, please keep your callous thoughts to yourself.

Guest

Sounds like your 7 year-old had a lesson in life. I have found in my practice that calm parents begat calm children. Maybe if you had kept your big-girl panties on your son wouldn't have been traumatized?

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Anonymous
map-marker Williamstown, New Jersey

Unacceptable Wait Time

I took my dog in to Banfield on 5/5/10 at noon for his annual vaccinations. We were placed immediately in a room after being checked in. I was told that I came at a great time because they were not busy. The nurse came in about 12:15 to ask the general questions about my dog's medical history. The nurse left us around 12:30 to get a doctor. The doctor (or anyone else) never came. We left at 1:15 without my dog receiving his vaccinations. During the time we were waiting, members of the staff walked by the room but nobody bother to apologize or give an explanation for the long wait. It was the worst service I have ever received. To put it more accurately, it was the worst service I did not receive. I wonder what is it like when they are busy. I won't find out because I will not be going back.
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3 comments
Guest

I went to a Banfield in Lakewood,WA for the first time to microchip my dog for cheap ($25). I have a regular vet with whom I am happy with but their microchips were $50.

I got a free exam coupon so decided to have it done there. We checked in at 6pm and were roomed right away. We waited an entire 55 minutes before one person came through the door. I was going crazy!

I was then given a minimal apology (sorry, we're so busy). We then waited 20 minutes for the vet to come in. After all the rigamarole of everything, we finally were ready for check out. We then waited another 20 minutes just to pay!!

There were other problems with the visit but the waits were ridiculous! NEVER going back!!

Guest

Re: above comment, I don't think you're impatient! I think you expect to be seen at or very near the time of your appointment!

I experienced the same thing at my Banfield - ridiculously long wait times, and no apologies/updates from staff. It became routine to clear out 2 hours for my dog's appointments there, since I knew it'd be at least an hour after my scheduled time that I would finally get a vet in the room.

Guest

You are very impatient. The doctor has other people to worry about than your nine year old self.

They don't have to apologize to you. They were probably waiting for an adult to confirm the vacatination.

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LLepek
map-marker Detroit, Michigan

The Product is at fault not Banfield

I used First Shield today on my 29lb puggle. She within 10 minutes starting acting funny. She became very anxious and winning within 30 minutes. At 45 minutes I bathed her and washed it off! To my shock it burnt her hair the tub was filled to the point the drain clogged. I reported the problem to the vet and to First Shield as well. Banfield was concerned and helped appropriately. First Shield seemed more concerned with telling me over and over that the EPA passed their product. When I told them there were a lot of complaints about it on the banfield site alone they did not care. Called the EPA too. To protect our pets report the problem don't just post it here! As far as Banfield I love them! Freya had no ear drums due to improper treatment at our old vet. She now after months of loving care has both back intact! Thanks!
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Guest

Used First Shield on my Yorkie; within 6 hours she began to have uncontrollable spasmodic movements of her entire body; called Banfield, they said to call First Shield's Hot Line. I did, left a message to call me, they never have.

I finally gave my pet a muscle relaxant I found in the house and she stopped spasming.

I bathed her and continued the muscle relaxant; after 2 days she was OK. I will never use First Shield again and I will tell everyone I know who has a pet my experience.

Guest

Used first shield trio on my 3yr old Cocker Spaniel. Next day i noticed big wet looking spot on his back.

I looked closely and it was a big bloody looking blister!It's very painful for him and he will lose his hair in that spot.

It's so aweful to see him suffer like that. I feel first shield should reimburst me for the the meds, hospital visits and all my charges that occured from the results of their product!

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