Latest review first
Banfield Pet Hospital in Washington, District Of Columbia - Banfield vet caused unnecessary suffering for my cat !
I took my cat to Banfield Clinic in Alexandria, VA on RT. 1 because he was having problems with his eye swelling and he was losing weight. I should say that I had been trying to contact our normal Vet but she was out of town on vacation. My geriatric cat was suffering so badly...it broke my heart to watch him. The Banfield vet performed unnecessary blood tests on him to the tune of $458.00 only to prescribe antibiotics for an eye infection. We kept the cat on the antibiotics regimin for a month until our regular vet came to our apartment ( we always had her come to our apt. because he would get so stressed out when we took him out of the apt. ) and checked his mouth. She said he had a cancer in his mouth and throat and that he was suffering terribly. Our Vet said that the Banfield vet was derelict in not checking BleuBleu's mouth and that, of course, it was up to us, but that he was not going to recover and was only going to get worse until he died. We made the decision to have her euthanyze him at that time. I will never forgive the vet at Banfield for causing us to force BleuBleu to suffer that month when there was no hope of his recovery. I don't care so much about the money for the unnecessary blood tests, although $458.00 is a lot of money to pay for unnecessary tests! The unforgivable act is that at his diagnosis and prognosis we allowed our precious boy to SUFFER horribly until our REAL vet actually LOOKED into his mouth and recognized his disease for what it was. POCKS on that "vet's" house ! Randy Watts
Banfield Pet Hospital in Aurora, Colorado - Banfield in Lincoln CA is unethical
I have been a long time customer with both of my Labrador's (Blue who is nearly eight and lily who is one and a half) enrolled in Banfield's Wellness program since Blue was a puppy. We have accessed care across the Banfield network from San Diego, to Denver, to Lincoln, and back to Denver. In most cases we have been very pleased with the quality of care we have received. However, this all changed in May of 2011. Lily was diagnosed with knee problems and a Medial Patella Luxation Bilateral procedure was recommended and performed by a Banfield Doctor. Fast forward to July of 2011 and a Banfield Doctor tells us to seek an outside opinion as she has not progressed in her recovery. As we reached out to the Lincoln Banfield for an explanation and a possible solution, their behavior became boorish. They immediately stopped returning phone calls were curiously never available to discuss Lily's condition or how to remedy our unfortunate spot. Their only action on once the second diagnosis was made was to retain an attorney. They made this a legal matter, not me. Now they refuse to release her medical records. I ask, in good faith, to answer a question for me - how can the Lincoln clinic honestly say they met the standard of care? I recently took my car in for a repair to the air conditioner. They attempted to repair it, but within a week it was still not functioning. I called them back and they repaired it a second time for free. As a consumer, why would it be fair that I have now had to pay for the exact same surgery twice within four months of each other at an out of pocket cost of over $7,000? Thier advocacy tem's response "no comment". They won't even allow us out of our Wellness plan. What a scam; I feel badly for those emplyees that do try and do care, but this experience has been scaring to say the least.
Banfield Pet Hospital in Mountain View, California - Banfield vet unprofessional, unethical
Vet actually reprimanded a customer for speaking with me about our agreement that 6 mos. renewal of pet food Rx was excessive. He accused her of causing dissent! I was the one who was complaining that I didn't feel the need to bring in my healthy cat for a visit to get the Rx renewed. Still don't understand why Banfield can dictate how often my pet should be seen in order for them to renew Rx. I don't even use their pet services, I use PetSmart to get the food. Unprofessional, unethical (gave this other customer private information about my cat) and definitly uncompassionate. Would not recommend them...EVER.
Banfield Pet Hospital in Winter Park, Florida - Banfield Dr Michael James
This Dr. James is a complete ***. I was going to the Downtown Fort Worth location for the other doctor that was working there, and I found out he was run off. My dog needed his yearly vaccines and I wanted to be there when he got them. Instead a nurse comes in a says she needs to take him to the back. I asked why and was told they are busy and the doctor doesn't have enough time to come into the room right then. I said I would wait for the doctor to come in and this nurse acts upset and I heard her cussing under her breath as she walked out. Finally this Dr. James walks in acting like it is a horrible imposition that he actually had to come into the room to see me and my dog. When I asked him what happened to the other doctor he started telling what a horrible person he was and how bad a vet he was. After this I had enough and left, because I had seen the other doctor several times and he was great, took time to answer my questions and concerns, and I recommended that clinic to several of my friends because of him and how nice he was and how great a doctor I thought he was. Unless something changes I will not bee taking my dog back there or ever recommending anyone go there.
Banfield Pet Hospital in Richardson, Texas - Banfield - Downtown Fort Worth - Don't go!!!
I highly advise against going to this Banfield location. Dr. Michael James is completely two faced. He acts very nice in the room but I have been sitting in there several times and I heard him in the back yelling at his nurses or throwing what I would call a temper tantrum. My girlfriend took her dog in there one time and said she wouldn't go back because the whole time he was in there he stared at her chest and treated her like she was dumb. Even having a conversation with a few of the ladies that work the front I was told he treats women poorly. So I don't recommend going to him, especially if you are a woman.
Do not use Banfield Pet Hospital
DON'T GO TO BANFIELD! My dog had surgery at Banfield, tumor removal $600. He was not given antibiotics after the surgery. My dog scratched open one of the sutures two days after the surgery so we had to go back in and have the incision stapled shut $90. He again was not prescribed antibiotics. I took him in for his follow up appointment $130 and the vet told me the site has abscessed and they will have to do another surgery $500. All of this could have been avoided had the vet prescribed antibiotics $50 in the first place. What kind of a medical provider does major surgery and then does not provide antibiotics? BANFIELD. My dog is having the surgery today, I have little confidence and won't be surprised if I will be picking up a dead dog. DONT GO TO BANFIELD!
With everything I have been please with at Banfield Pet Hospital, their Wellness plan model is lacking. If you plan on signing up for their Wellness Plan, DO NOT USE the "Add-On" of flea and tick prevention. At first look it seems great because the cost is lumped into...
Don't get me wrong, the doctors are great. It's the receptionist that irks me. I think her name is Stephanie. Whenever I call and mention emergency, she has a knack for putting you on hold. Today I told her my doxie was having issues wagging his tail and...
I was out of town when I got a call from my girlfriend that our beloved dog, "Willie" was sick. He was lathargic, would not eat and running a fever. She took the pet into Banifield pet hosp in San Leandro, Ca, because that is where he received his immunization. The...
After having issues with my cat still having fleas after using the First Shield medicine that Banfield sells (the only flea med they sell) I called them only to have the receptionist at the Medford, OR location tell me it was all my fault. That I wasn't doing something...
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