Latest review first
Banfield Pet Hospital in Dallas, Texas - Banfield sold me 1/2 box expired meds at full price
My vet called in a prescription for FortiFlora at Banfield Pet Hospital (Coit/Cambell, Dallas) since it was closer to me. They sold me an opened box with only 15 out of 30 packets which had expired 4 months earlier for full price. I went back and was told they had no more, then they found another partial box. A full box of 30 cost $45; I bought 10, so thought $15 would be fair. However, they charged a "per unit" price of $2.20/packet, notwithstanding the fact that they didn't have a full box to begin with. The product packaging also states "Not intended for individual resale." They told me I could come back and talk to their office manager the next day. I opted for the power of the Internet. My veterinarian told me when I called later that they sell only full boxes, since this medication is intended to be used for a month, and charge only $29. Moral of the story: Banfield is dishonest, deceptive, overcharges for its products and services, and expresses no moral qualms about its practices.
I posted a complaint on this site in April--I can't find it now. What happened was, I took a guinea pig in with an anal prolapse. The doctor prescribed a treatment and sent us home. Before I had a chance to use any of the meds, he died. I called to ask if the meds...
I was convinced by Banfield to purchase First Shield applications for my Minature Pinscher. My dog has never had a flea or tick problem until I used this product. I called them and made them aware of the problem and they said "well maybe you should use your old...
Banfield Pet Hospital in Dallas, Texas - Rip Off after 9 years of being a customer
after being a paying customer for 9 years, the credit card that I had my monthly payments debited from was payed off and closed. I hadnt realized that this was where the monthly payments were debited until 4 months later, when I received a notice from a collection agency for nearly 300.00. I called Banfield to settle up the 4 month 20.00 payments and they informed me that " this is not a Pet Insurance Policy, but a financed pet health discount plan and I would have to pay the 300.00 plus get back on the plan" Bull ***! ! they totaly advertise this as pet insurance. Not only will I not pay it, I will .lfind a real vet for my dog, and they can stick it!
Banfield Pet Hospital in Houston, Texas - Tried to sell me expensive tests,but didn't help dog much.
I brought in a elderly dog who was having difficulty standing, walking and breathing. The Banfield vet spend most of the time trying to sell me numerous and expensive tests. I paid $263 for an exam, blood work and meds, and took my dog home. The dog began crying in pain early the next morning She could not get up on her feet. I took her to my regular vet who said any treatment may or may not work, and that my dog was very sick.After an exam, a courteous and forthright discussion about what type of life she might have left, I had my dog euthanized to put her out of her agony.
Banfield Pet Hospital in Washington, District Of Columbia - My boy Sammy will never go to banfield again
I have been taking my dog Sammy to banfield since Oct. 2009. On May 24 I took him in for a teeth cleaning and when I went to pick him up his paws were shaved in two places. They said they couldn't get the I.V. in on the one pool. They had a colar on him that was chocking him and dog tags on him that weren't his. The next few days he was winding when I put on his collar so I took a look underneath his head and he was shaved on his neck and it was all red and swollen. I called and question banfield about this and asked them why wouldn't they tell me that they had to get the blood sample thru his jugular vein. The doctor then told me the person that worked on Sammy it was her first week there. He then told me Sammy had the wrong collar and leash and tags on him, because he had an accident in his cage. Why didn't they tell me all this when I picked him up. I think they are trying to cover up something that when wrong with Sammy while getting his teeth cleaned. Maybe to much anesthetic. I will never take Sammy back there for any reason. I hope all other pet lovers do the same. Mary
I dropped my dog off to get his teeth cleaned and they killed my kids family pet! This dog is a service dog for my 2 disabled boys. How do I explain this to my boys. I left there unhappy with no answers or comfort.This was a 3.5 lb tea cup yorkie who was like a child....
Just took my 4 year old Golden to Banfield Veterinary Hospital in Henderson,NV for an ear infection. One of the meds prescribed by the Vet was Tresaderm Solution Bottle (15ml) at $49.99. I looked up this Medication on Line at the Pet Pharmacy and it was only $29.99. We...
I work at a Banfield in the Bay Area and I hope everyone doesn't think all banfields are bad. My Staff truely cares about our patients and cares about our clients. We care for all our patients as if they we our own pets and provide the best animal care we can. My team...
Banfield Pet Hospital in San Diego, California - Lied about what they would do careing for my dog
Patch,a Poodle, male, 4yr,8months, weights 23.2 lbs. He was purchased from the County of San Diego Animal Shelter, at Bonita. When he was purchased he had only one eye and the other eye was damaged. He was taken to Pet Smart on Fletcher in El Cajon. Because his eye was bothering him so much they were to remove everything in his eye socket, they told us they did, but did not. We took Patch to Aaron Rhoade, DVM, who told us that he would remove the eye May 9,2011. He wrote a detail paper on his findings.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Banfield Pet Hospital? What happened? What can we help you with?