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Banfield Pet Hospital in Durham, North Carolina - Firstline trio - Be cautious

As with any medications for you or your pet be aware if there are any side affects. This medication did not work for my poodle. She was anxious, spastic, jumping all over the place, panting, nose got really warm which she probably had a fever. I just know now after only having maybe 3 hours of sleep to never use this medication again. Maybe it will work for your pet; just be cautious if there are any abnormal behaviour. I did wash her in Dawn which calmed her a little, but it is going to take time for the medication to get out of her system. Within minutes of applying this medication she started acting like this - which is really scary. Thank God she is calming down and the more fluids she takes and flushes this out her system the better she is feeling. Be cautious!
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2 comments
Anonymous
#887512

First of all, the product name is FirstShield Trio.

Second, allergic and neurologic symptoms can happen with any type of flea/tick/mosquito product.

You should have called the manufacturer and asked for protocol on these reactions and then immediately went back to the clinic.

Also, remember to inform your Dr. so this can be flagged in her medical record!

Anonymous
#294816

I have not heard any similar stories. But, you should contact Banfield directly if this was their product.

They would want to know.....complaining about it here is fine.

But, unless they know of the problem, they can't do anything about it. Glad your poodle is fine.

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Review
#240864 Review #240864 is a subjective opinion of poster.
I recently brought my puppy to banfield and signed up for the puppy program. I was never told any details about the plan other than what was in the brochure. I ended up not keeping the puppy and went back to un enroll and get my $139 sign up fee back. I was told to...
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7 comments
Anonymous
#732831

You obviously did not do your research about owning a dog or about the plan. If you were call the Banfield company about the plan or google the pros and cons of the plan then you would have known:

1)1 year contract with monthly payments

2)If you end up giving away or losing your animal then you would still have to pay monthly for the plan.

3)If you have questions, ask them. If they do not answer you then do not sign the contract.

Honestly, the only thing you should be mad about was your poor decisions. If you did any research before buying the puppy, then you would have know dogs can be expensive. Honestly, $250 is nothing. Possibly two visits at the local vet office (not Banfield. If you are already struggling to take care of your family then do not get a puppy or a dog.

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#240501 Review #240501 is a subjective opinion of poster.
MEMORANDUM OF COMPLAINT Georgia Board of Veterinarians 237 Coliseum Drive Macon, GA 31217-3858 May 11, 2011 Complaint: Dr. Roberta Lena Wrighten, DVM License # VET008287 Banfield Pet Hospital Pet Smart 1072 Bullsboro Drive Newnan, Georgia 30265 Complainant: Ron...
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35 comments
Anonymous
#1247962

Oh you are so rich Mr. Anonymous.

Why don't you give him the funds to get another dog? Banfield, The emergency clinic in Covington, Ga across from KMART , they are both non-caring, money hungry killers. Who do not try to help your animal until you pay them before treatment. I don't care who loves what vet.

I have seen three animals die in the care of these recent graduates or incompetent vets. I wish the gentleman lived near Austell, Ga. There was a vet in that area that would help you weather you had the money or not because she loved animals and helping people.

I will pay for you sir and little AMIGO.M I pray god sends you a companion again to comfort you for the rest fo your life. May god bless you ...

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Review
#240359 Review #240359 is a subjective opinion of poster.

Banfield Pet hospital poor quality service....

I went here to get my 1 year old female pit-bull seen because she was very jaundice, had a loss in appetite, and was sleeping all the time. Upon arrival my dog was covered in bile since she had thrown up in the car and she had peed pure blood in the waiting room. They had us in one of there rooms and sampled the blood and found that she was anemic, had low red blood cell, white blood, cell and platelet counts and they had her hospitalized for about 4 hours and called us saying that she needed 6 radiology scans on top of a numerous amount of labs which cost us around 5$571.76 when she didn't even need x-rays! The staff overall seemed like they didn't care about the health of my dog, and i won't be going back!!!
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3 comments
Anonymous
#306601

Um because she had anemia the labs showed that so furter radiology was not needed!

Banfield Pet Hospital
#293839

CowboyAppaloosa,

I hope your pit bull is doing much better now, and thank you for sharing your experience. I just want to affirm that there are many reasons why x-rays may be recommended.

However, we also understand that you did not feel this was explained very well. At Banfield, we focus on partnering with our clients so they have everything they need to make informed decisions regarding the care of their pets. After a veterinarian examines a Pet, he or she discusses findings with the Pet owner and makes recommendations to develop a treatment plan, which will include x-rays when necessary. Our hope is that our hospital teams are educating clients about their pets' recommended care.

Since you feel that this did not happen, I would encourage you to call our Client Advocate Team (877-500-2288) to discuss your experience. Your feedback would be very helpful to us, as we want to continue improving service to all clients and making sure we communicate our care recommendations as much as possible.

Anonymous
#293690

Why didn't she need xrays?

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Review
#240260 Review #240260 is a subjective opinion of poster.
We paid for a total of 7 puppies at this place. 5 of the packages we got include spay as we have 2 pugs we aim to mate when they are old enough. Well, if you know about Banfield and their prices, each of the packages are not what you call cheap. Earlier today, one...
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5 comments
Anonymous
#294818

It seems Banfield stepped up to address your complaint. I hope you call the number they offered. Good luck to you.

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#240078 Review #240078 is a subjective opinion of poster.

Banfield Pet Hospital in Cleveland, Ohio - Buddy

I am very upset and pissed off with banfield a couple months back i took in my dog that was hit by a car and they told me they would have to do 6 xrays and tests to determined if my dogs pelvic bone and spinle cord was broken.Come to find out the only did one xray gave him pain meds and stuck their finger up his *** to check his pelvic they said.The staff was rude and disrespectfull. They told me the best thing to do would be to put him to sleep.I was very very heart broken and sad for the longest time. Losing my dog was like losing a child. They told me just to pay 150 because he had to be put to sleep then come to find out my dog could have lived.WTF i will never ever go to this vet again or recommand it to anybody.Now the want me to pay for services that they didnt even do its just crazy.Banfield does not care about the animals they suck when t comes to vet care.
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1 comment
Anonymous
#294239

Sorry about your loss. Losing you dog is like losing one of your kids.

I had to put a dog to sleep recently due to health issues. Regardless of why it is one of the most horrible things a person has to do. I had taken Champ to a different vet & they charged me $185. The $185 paid for the vet to check him out, put him to sleep, and to have Champ cremated.

When I picked him up he was returned back to me in a very nice wood urn. Sorry.

Review
#239774 Review #239774 is a subjective opinion of poster.
Loss
$150

Banfield Pet Hospital in Edison, New Jersey - Just a Wellness Hospital

When you go to Banfield you need to know that they are only good for one thing and that is to do WELLNESS CHECK UPS. other then that you need to go to a real vet. I belong to the plan so they took out $25.00 a mo for two cats. My cat Simba go very sick and after $298 and $398 I was told that I needed to go to Garden State on one trip and Red Bank Vet Hospital on another. So I not only had to pay them but ended up paying $1500.00 and $1700.00 on another. They need to tell you not to come to them but go to an accredited vet hospital.. They are good for what they are and that is a WELLNESS CLINIC ONLY... I almost lost my cat twice because I trusted that they would know and be able to treat in an emergency.
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4 comments
Anonymous
#293275

If they are calling themselves a hospital, and are not really a hospital, this is fraud and deception. We human beings go to hospital ER's all the time.

If they are understaffed and too busy to deal with sick pets, then what in the *** kind of operation is it? Guess what - I know?

It's a racket to make money from suffering animals and their owners who they think are suckers and cannot defend themselves. Especially senior citizens with companion dogs and cats.

Banfield Pet Hospital
#292752

We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit.We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at 1-877-500-2288 to tell us what happened.

Anonymous
#291558

Thats interesting cause almost every one i worked in was extremely slow...

Anonymous
#291515

I worked as a pet nurse at Banfield for nearly two years, and it true that Banfield is really not equipped to address emergencies. Banfield's in general tend to be very busy and understaffed which isn't the ideal conditions for a pet that is dire need of medical care.

If someone called in about an emergency, I would usually recommend they go to an emergency facility off the bat because I knew we wouldn't be able to handle the situation ourselves.

However, some clients would get angry stating that they had our "insurance" (the wellness plan is NOT an insurance policy, rather it is a preventive care program and emergency services are not covered) and the clients would insist on coming in anyways. I would strongly discourage anyone bring a very ill pet to Banfield as it is in general understaffed and really too busy to deal with sick pets.

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Review
#239722 Review #239722 is a subjective opinion of poster.
We made the difficult decision to put our cat down because he had a terrible infection which caused puss to literally pour from his shoulder like a faucet and this was the third abscess he had had in 2 years. We could not afford to get him the required treatment and he...
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10 comments
Anonymous
#1168640

Outside of every Banfield is a sign that states the vet can decline a euthanasia for any reason, including a treatable condition. At the end of the day, this company allows the doctor to decide which lives they humanely take, and I admire that. Many doctors will decline convience euthanasias.

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#239493 Review #239493 is a subjective opinion of poster.
Wilmington,NC Took my dog for teeth cleaning Vet called frantic about my dog saying he had to stop the procedure because she developed a heart murmur. She never had any heart problems. They caused a Grade 3 Heart Murmur. I'm a Navy HM 13yrs. I called doc and told...
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4 comments
Anonymous
#293696

Just wondering if they caught the grade III heart murmur prior to the dental and wouldn't proceed or they realized it during the procedure? Pretty hard to cause a grade III heart murmur.

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Review
#239366 Review #239366 is a subjective opinion of poster.
Loss
$400

Banfield Pet Hospital in Fremont, California - Worst Service

Last week, I took my dog to Banfield in Milpitas to have his teeth cleaning and the nurse hooked me to the Wellness Plan in which she did not explain clearly. So I misunderstood her and had the doctor exam my dog. On the same day, they charged me for $210.00 for vacination only. A few days later, I found out it is way a lot cheaper to go to Humane Society for the same service. So I called Banfield to cancel my plan and they told me if I want to cancel, I would have to pay for $244.02 on my credit card. This place just want to rip every body off. I highly recommend people NOT to take their pets to this place ever!!!
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1 comment
Anonymous
#289144

If there was something YOU didn't understand, YOU should have asked about it. Don't blame the nurse for your incompetency in asking questions.

Review
#238985 Review #238985 is a subjective opinion of poster.