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Hi. My name is Bailey. I was a healthy, 12 pound pure bred Maltese living in a wonderful home for 8 years with plenty of love and everything I ever needed. My parents took me to the doctor at Banfield in Pet Smart, Saratoga Springs, NY, to get some flea medicine for...
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6 comments
Anonymous
#423752

we put first shield on our cat one week ago, since then it has been straight down hill, he has lost 1 1/2 pounds, not eating, in pain as i write this he is at Bansfield with an IV in him and we just went to see the doctor who did not sound positive about his survival, people do not put this on your pets from everything i have read its toxic. Petsmart is the only one who sells it, they wont say anything bad about it.

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Review
#236388 Review #236388 is a subjective opinion of poster.

Banfield Pet Hospital in Washington, District Of Columbia - Stay away from Banfield if you care about your pet

I brought my healthy, happy Boston Terrier into Banfield on Saturday for a routine teeth cleaning and what I picked up was a verrrrry sick dog. Brought him back on Tuesday since he was still so sick and all they wanted to do was to pad the bill. Finally went to see a "real" vet yesterday and after a complete exam, Xrays and injections, he is on the road to recovery. So much for the savings on the Wellness Plan--like I said, if you care about your furry companion--Stay away!!!!!!Please pass this along so that other pets don't suffer like mine did.
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1 comment
Banfield Pet Hospital
#283216

Anonymous,

We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at 1-877-500-2288 to let us know what happened.

Review
#236170 Review #236170 is a subjective opinion of poster.

Banfield Pet Hospital in Tampa, Florida - It was all about the money.

I took my cat to Banfield because he stopped eating and was very lethargic. The vet checked his temp and did a visual exam. She could not tell me what was wrong with him but went on to discuss all the horrid, terminal things it could be. This was in front of my eleven year old daughter. After the vet had us both in tears, she said blood work needed to be done at the additonal cost of $250 (the fee was already up to $185). While I love my cat, I just did not have that kind of money. After questioning the vet further, I found out that the immediate treatment would be the same whether or not the cat had an incurable disease or a simple stomach-ache. I tearfully made the decision to pass on the blood work and hope for the best. My cat was fine after three days of forced feedings and antibiotics. I look back and realize the vet was just trying to get the extra fees from me - with no regard for my or my daughter's feelings. Simply a horrible experience! I'll never go back.
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3 comments
Anonymous
#288519

These Pro-Banfield responses sound like Banfield people wrote it..

Anonymous
#282868

If it was just gastroenteritis or anorexia then the meds and supportive therapy at home would be all that was needed. However, if there was hidden disease process, than treatment would possibly help but not cure the underlying condition.

The disease could have been aggressive and prolonging additional treatment might have lead to a more serious prognosis. Bloodwork is the first step usually in finding out what is going on inside the body. On physical exam you cannot view the organs and cavities. A CBC and chem panel can give us an idea, urinalysis and xrays if needed.

This is what you PCP would do for you.

The doctor was offering the best diagnostic care available to reach for a timely and accurate treatment. As for your daughter, death is not a dirty word.

Anonymous
#282485

Glad that your cat recovered from her issue with a simple treatment of antibiotic. However, it doesn't seem like the vet did anything wrong. Sounds like she was following standard of care. Your cat was ill and no obvious reason for it. Options would be conservative (just treating with medications, which you opted for) or advanced recommended care (bloodwork, xrays).

I'm sorry that you and your daughter were upset by the doctors possible reasons for your cats illness, but I think they would have been negligent in not telling you all the possible reasons/outcomes of your cats illness.

Your doctor shouldn't be chastised for recommending bloodwork. Who knows what could have been the reason for his illness. You lucked out at this point because he seems to be feeling better, but you don't know why he felt sick and without proper diagnostics you won't. Hopefully it was a simple gastrointestinal problem, but it could be much more than that.

If your cat suddenly takes a turn for the worst, don't blame the doctors that recommended the diagnostics that you declined.

best of luck

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Review
#235533 Review #235533 is a subjective opinion of poster.
i called last week to inquire about purchasing banfield insurance. i was treated very rudely on the phone. the girl kept calling me hon,as if i was *** or something. and she wouldn't let me finish asking my question before she would answer so i didn't get the...
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1 comment
Anonymous
#281003

Epilepsy is a seizure disorder that is not rare. Any small animal veterinarian has the knowledge to treat a dog with epilepsy.

This is a disease that we manage (unlikely to get a cure). Most of these pets do very well with (or sometimes without) seizure control drugs. A veterinarian may have a discussion with you about a consult with a neurologist or a specialist, but I find it unusual that they told you "we don't take epileptics here". This is typically a scenario that you WILL need a general practitioner, even if a specialist is involved in the pets care...

In general, Epilepsy will NOT prevent a pet from being signed up on one of their wellness plans... Hmmm...

Review
#235182 Review #235182 is a subjective opinion of poster.
I put First Shield Trio on my 13-year-old Standard Poodle for the first time last night, and this morning (about 12 hours later) she started acting EXTREMELY distraught. I did not know what was wrong with her, other than the fact that I thought she was afraid because...
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97 comments
Anonymous
#1481988

My dog had horrible flaky skin where I put her first shield. Banfield told me not to use it anymore, that they would give her a pill instead.

My poor baby.. if she was itchy and irritated, I wouldn't know because where you put the first shield on, she can't reach to scratch

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#234604 Review #234604 is a subjective opinion of poster.
My dog was having a severe skin problem. I wouldn't refill her prescription without an appointment. I took her in and they wouldn't help her without charging me a HUGE amount of money. They wanted to charge me for things she didn't even need. I had to agree to buy...
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4 comments
Anonymous
#288523

I am a Banfield corporate clone

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Review
#234335 Review #234335 is a subjective opinion of poster.

Update by user Apr 25, 2011

Banfield Pet Hospital at Culver City, CA

Original review posted by user Apr 25, 2011

Long story short, I have bullet pointed my issues below with the Banfield Pet Hospital inside Petsmart. - Was promised a 39.95 monthly plan but continuously being charged 66.95 - Was promised that there is no contract and can...
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8 comments
Anonymous
#458548

banfield is bs all the way. my dog broke her toe so they put a splint on her and a week later the splint broke in half i dont know how if she sleeps and lays there all day and night getting fat cuz the vet there told us not to let her walk.

It come out to 487.18 and when we went back to the vet at banfield they wanted us to pay another 400 to put a new one when the vet had told us that it was going to last her 4 to 6 weeks. now we are stuck.

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#234206 Review #234206 is a subjective opinion of poster.
I took my dogs in for a worm check and to get their nails trimmed. They wouldn't even tough my male, as he has issues with getting his nails trimmed, but they obviously don't work on dogs, or any other animals, that have any issues. They were the ones that gave him...
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27 comments
Anonymous
#345316

I used First Shield Trio on my dogs before I knew how toxic Permethrin was. My female Bichon went blind in one eye right afterwards.

She is otherwise healthy. Has anyone else had a similar reaction>

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Review
#233910 Review #233910 is a subjective opinion of poster.
Took our 10 year old cat for Banfield's "routine" exam on April 18, 2011. Stupidly, we had bought into their "health plan" ten years ago. We brought our cat home Monday night. That night he staggered, fell down, howled, seemed disoriented and was unable to eat. ...
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6 comments
Anonymous
#285300

To anonymous7. They sedated him, because Banfield said he is difficult to handle and injures their staff. Yeah, we were *** in believing that. If they are competant pet care facility, they can calm any animal down to manageable level. They did not want to bother and, yeah, sedative is additional "revenue' source.

To Preside. Wow, initially, I thought you were defending Banfield, but no. Thank you, your Iraq comment is right on. I was in Vietnam, and I saw lot of ear drum damages too. Re blood around the ear canal, they only said "we see some debries." (sigh!). Our Sam is improving, but he tilts, has fears of sudden touch, et al ... likle a combat vet.

Ah, *** you santini. Cats can live 15-20 years.

"cause." Ear cleaning is not hard. They sedated our cat for their convenience. But, because Sam was under, he could not tell them (howl like a banshee) when they punctured his eardrums. Try it, dude, one of my friends had his eardrum eaten out by a bug (we were infantrymen in Vietnam), and, he says it was extremely painful.

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Review
#233898 Review #233898 is a subjective opinion of poster.
Loss
$200
i have had a wellness plan with banfield for 2 dogs for over 7 years...they have gone WAY downhill...they treat you like a number and have zero empathy and care/concern. just a paycheck for them that's evident. when my 15 year old lab needed a rimadyl refil...they...
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9 comments
aprilshowers96
#465807

I have 3 major complaints with this company. I have already complained about one of them.

But I want to complain about their Service fees and charges for extractions and teeth cleaning, and for Anal Gland procedures for your pet. about 2 months ago, I went into the office because my Small Maltiz-poodle mixed dog, who is 10 years old was in a great deal of pain of a enlarged anal gland that was stopped up. (not able to express normally) He had this large ball in the back of his behind. I tried to express it and could not get it to drain.

So I took my dog Buttons to Banfield. There was a older (Caucasian) lady VET Doctor with long Gray hair. She took a look at my dog and tried to Express the Anal gland but couldn't not express it either. So she said that she could drain the anal gland by surgery, but it would cost me around $1,200.00.

She said if I paid that price she would put me on the Yearly Doggy health plan and she would also do a dental cleaning and extractions for my dogs teeth. She said his teeth were very bad and they needed to clean them and take out the infected teeth. I told her that we didn't want to spend that kind of money and asked her what the price would be without the doggy health plan and just for them to express our poor dogs anal gland so he could be relieved of his pain. She said it was only $800.00.

I asked why it would cost this much. She said that she was going to have to do major surgery. And he needed to go to sleep during the surgery, She said the blood test for this kind of thing is around $400.00 alone. Me and my husband were stunned.

We took are dog that was in pain and left the office. We made one phone call to Teneker in Aurora co 80011, They did a cut on his anal gland and drained the fluid and they also did our dogs Rabies shots. All this for around $200.00, This procedures came with antibiotics and pain pills. That was a lot cheaper then $800.00-$1200.00, No blood test needed.

We also saw that his teeth were bad and he had around 7 of them that needed pulled. A month later when we had the funds, We took our dog down to Broadview on Evans in Denver Colorado, and they only charged us for $166.00 to pull 7 teeth and clean them (His teeth were easy and they charged us $2.00 per a tooth average to extract). (This procedure came with antibiotics and pain pills) I just can't believe the prices $$$$$$$ at Banfield. Beware who ever goes there.

Their prices are very unfair. Even on their so call healthy plan. They don't really care about your pet. They are ROBBERS, especially with animals that are involved.

Also Broadview on Evens in Denver, did the blood test for only $33.00, compare that to Banfield $400.00. (my experience from March -April 20012) I have all the records to show the prices from banfield and other other vets and there is a major difference in PRICES.

Banfield being a company with Major issues. I would like to Put Banfield on the NEWS and expose them for who they really are.

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Review
#232540 Review #232540 is a subjective opinion of poster.
Loss
$300