Anonymous
map-marker Stone Mountain, Georgia

Banfield - now closed on Sundays

I have used Banfield in Woodstock, GA for years. Always open on Sunday, which is a great convenience since I'm a single mom and work full time. I just called to ask a question. The recording said they were closed. I call Petsmart and the person who answered said they were not open today or last Sunday and didn't know why. I was just there shopping the other day and there was no sign up anywhere posting new hours This is not right. No notice at all. This seems to be typical of how they operate....................I'm pissed
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brunosdad
map-marker Washington, District Of Columbia

Banfield Animal Hospital-Rochester Hills, MI

This hospital is just wonderful. I have never had a problem with the staff, the services provided, or them trying to push products off on us that my pet does not need. I have never had to make an appointment to get my dogs in for treatment, they call me the next day to see how they are doing after ANY treatment. I have called and asked to talk to the vet and have always been able to, or she has called me back and will answer any question I have had. I have been a Wellness plan member for a year, my savings have been $3,600 and I will renew when the time comes. I am happy to belong to Banfield and will continue to be a customer
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Anonymous
map-marker Orlando, Florida

Still paying for insurance for dead pet.

I recently called Banfields Optimum wellness program which I have been enrolled for years. I was never told about a yearly contract and even if I was I still would have taken it thinking I was doing the right thing for my pets. I would have never asked if my payment would stop if my pet was to die. When I called they told me they are a wellness program and I would still pay up until Dec. 2008. Well they did not keep my pet well. My beloved Jesse DIED in July and I still have to pay. So for all of the defenders of Banfield, good for you and I hope your pet never dies before your contract date.
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11 comments
Guest

This is nothing to do with defending Banfield, it is about correcting a basic ignorance of how their plans work. IT IS NOT A MONTH-TO-MONTH INSURANCE!

It is an annual wellness plan. These are completely different things. On an annual wellness plan the total discounted costs for all the services offered over that whole year (vaccines, bloodwork, deworking, fecal exams, urinary exams, physical exams, and if any surgeries are included) are split in to 12 equal monthly payments. You are not just paying for what you used that exact month.

For example if in Jan you used vaccines and bloodwork that could easily cost ~$300, yet if you cancelled in Feb after only paying the monthly payment for Jan, they would lose ~$250. Having to pay the full annual costs - THAT YOU SIGNED A CONTRACT AGREEING TO - is just smart business, otherwise everyone would sign up, use all the $$$ services then cancel after 1-2 payments, leaving the company to eat the massive costs of this.

Businesses don't get this big & successful by being ***.

Gabryella Btt

I can't believe the jerkholes on this site. Someone's pet is dead and people can't wait to cause more pain.

Banfield SUCKS!

They have killed so many animals I'm shocked they are still in business. Then again the pet industry has ZERO regulations. ZERO. Look it up.

It's true. And disgusting. All over their warm&fuzzy commercials they say ''your pet is your best friend'' and ''a pet is part of the family'' and then they kill your ''best friend/part of the family'' and wonder why you're so upset.

I hate people.

And I hate Banfield. *** All of them.

Makynna Fvj
reply icon Replying to comment of Gabryella Btt

Sounds like to me you are bitter because they fired you. Most likely due to animal cruelty.

I see you are harassing everyone that has a different opinion to you. I would not be surprised if you were fired for torturing animals because their barks annoyed you.

This is why you are bitter to the world. You were fired.

Guest

You are paying for services you have recieved. This is just a guess, but am thinking that you took your pet in every six months for his comprehensive exams (office visit about $40, can't remember the cost of the comprehensive), vaccines (ranging from $13-29 per vaccine), fecals (about $35), heartworm test (about $40).

Plus the office visit for every time that you may have also taken your pet in for being sick). Your not paying just to pay, you are paying off the services that you have already recieved. Look at your last bill and its going to tell you your lifetime savings, it will also tell you what the regular price of your services would have been if you had not been on the wellness plan.

I am not talking down to you at all. I am just trying to show you were your money is going.

Guest

They give you a copy of your contract, and if you have any kind of brains you read things before you sign them. It could have signed your life away and you would have been screwed.

Also the prev care on wellness plans are half off and require certain things to be done by the client in order for them to be discounted. A smart consumer would have read their contract.

Guest

In most cases contracts are void at death. This person is not asking for her money back she is just saying that why should she have to pay for service that she will no longer be using.

To compare a deceased pet to a blown engine in a car to just a ignorant statement. You MUST work at Banfield.

Guest

Yes, if you carefully read the agreement you signed when you enrolled your pet, you will see that it clearly states YOU are responsible for the plan for 12 months regardless of what happens to your pet. Be it running away, lost, stolen, or sadly, passing away. Most likely, you probably received the majority of your services early on in the year and the final payments are covering those services and not services you didn't receive.

Guest

It is PREVENTATIVE care NOT insurance. Did you have comprehensive exams in the "years" you've had the plan?

They are basically allowing you to pay off for services used generally early on. If you have been doing this for years, it's really your fault for not reading your agreement.

You had the option to pay in full when you first enrolled or anytime there after and you knew the services you would get, if you paid in full would you still want your money back? Truth is they do clients a favor in allowing payments, hence why it continues until the end of the agreement.

Guest

If you bought a car and signed a contract which you had to do t o get in the plan, and your car blew an engine and you could not drive it anymore, would you try to call the bank an dsay, well the car is gone, so I am not going to make anymore payments on it, sorrry-Would yu be blasting the bank for not just saying "Okay, we understnad-no car no more payments" They will not say that, the contract you signed didn't say until the pet dies, gets lost, etc. It says from this month to this month-

Guest

Did you ever sign a contract to enroll on the plan? If no, then your not liable.

Ask for a copy of the signed contract to verify. If yes, then boo on you. Also how did your pet die? How was it there fault.

If that is the truth you can have an investigation into the matter.Honestly, you have been a member for years.

So you have had time to learn about the plan. Stop being a victim

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Anonymous
map-marker Stone Mountain, Georgia

Would not give test results

We took our dog to Banfield in McDonough, GA several years ago because she seemed lethargic. She was put on an IV to keep fluids up that morning, and they supposedly ran various tests (over $500 worth); but by that night he was dead. When I asked what the test results showed, I was told that they would not get the final results since she had died (of course they still charged for them). My fear is that they did nothing more than put in an IV and left her in a cage for most of the day since they seemed very busy. Otherwise why not give me the test results? Unfortunately we were new to the area and did not know about other providers. We now use Henry County Animal Hospital. They care, and they are very competent.
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2 comments
Guest

you have every right to get a complete copy of the pets medical record, including any and all tests (and those results). Most states allow 24 to 48 hours for this to be done.

If the pet is alive or passed away, you are entitled to this information, period.

I would make this request in writing. If you do not get the information you are requesting in a reasonable amount of time, i would then consider contacting the state board of veterinary medicine.

Guest

The test were ordered, you paid for them , therefore you have every right to request the results of those tests. The fact that the pet died is not appropriate for not receiving the results.

If they called and cancelled the test then you should have not been chargd for them. Are they hiding something?

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Anonymous
map-marker Washington, District Of Columbia

Banfield employees are grumpy and rude

From all of these comments, I can see why I have really not enjoyed my time I am stuck with Banfield. You people who work at Banfield hate your jobs and I can see why. As soon as my plan expires I am through with you. The plan is a racket and the automatic renewel is criminal. I used you for convienience and now I don't have the time to fight with you. You win! I will stick it out with your grumpy receptionists, poor service and shady business until April when my plan expires. I hope you people all find better jobs.
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3 comments
Guest

You seem...very grumpy and rude

:cry

Guest

I was a Banfield member a few years ago for my cat and dog. Each time I went in, they treated me and the animals as strangers.

They knew nothing about the history of the animals, lost track of shot records, application of other treatments and diagnoised the animals diffrently each time.

When I compare costs tehn to the vet I see now, I realize I was never saving any money either. :x

Guest

Not ALL banfields are this way. The one i go to is wonderful.

Everyone is friendly, super nice, all smiles and helped keep my cat Mr. Bigglesworth alive by their preventitive care tests.

Without them he would have went undiagnosed and died. Thank GOD for banfield!

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ksweitzer S
map-marker Spokane, Washington

Banfield only cares about overchargeing for services, not your pets.

I signed up for their monthly insurance and was told there is never a charge for comprehensive check ups and I could take my dog in every day if necessary and I would not be charged. On July 31, 08 I took my dog into their office for worms and his 6 mo. Comp check up. They told me that he had tape worm and wanted $245.94 for Drontal Plus to treat him. My cost with Insurance is $96.57. I went to my old vet and he charge me $32.50 for Cestex 100mg. What is wrong with this picture? If they could treat with a reasonable med, why would they try to get so much money from me for something else. I treated my dog and 2 cats for $47.40. I think they are overcharging people and I have the paperwork to prove it. I am so discusted with Banfield. I hope they shut down.
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Loss:
$245
1 comment
Guest

Hi. My name is Amanda, I am a vet tech.

at Banfield The Pet Hospital. Im sorry that some of you guys/girls feel this poorly about us. We all try our very best to treat your pet with the best quality care possible for them. Yes, i know some things seem very pricey at times, but you get what you pay for.

We have Wellness Plans and with which ever you pick, a service that is not only everything your pet needs for the whole year to stay healthy but u get a discount depending on which plan you are on with additional services you would like. We treat your pet like they are our own. Our doctors are not from a Banfield college its not a cult guys, there are doctors from various different colleges, ours is from OSU. She is a very smart, caring doctor, who gives thourough examinations.

Sometimes, just like humans your pet needs medicine for whatever reason. We diagnose the best possible medication for their needs.

If you would like quality veternarian care than come to Banfield. =D

Anonymous
map-marker Spokane, Washington

Pissed off at Banfield Vet Hospital

Oh Whatever Amanda, If you are just looking to score points to get a higher position, I won't be voting for you. You try walking in our shoes first before you go trying to get all supportive of your job. You are just hoping one of the Vets actually sees your review. I don't appreciate being taken advantage of. The cost of things these days are already out of control, so Banfield should be looking to help people keep the cost down. If they take care of the animals as well as you say they do, then they would do it anyway, no matter what the cost.
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4 comments
Guest

Wow, Amanda, You amaze me. you aren't worried about your job?

Why not post what hospital you are from on your next rude comment then.

I really understand if clients are dealing with you, why they are so very upset. I can't begin to apologize enough for it.

Guest

first off. i dont want a higher postion.

i love my job. I could care less if a Doctor saw my review? haha. Wow some of you people out there have seriously lost it.

When you go to the doctor is it free? if you need medicine is it free? No. We offer wellness plans that save you over half of what your pet would need at MONTHLY payments.

And an additional percent off other services we offer. Sometimes we get busy, sorry if you have to wait in the lobby for twenty minutes because we have a dog in a room who could potentionally have a serious health problem. Also the doctor at our hospital always knocks off prices for good clients who thought about the money they might have to spend on keeping their pet healthy. Think about it...

if you didnt brush your teeth for ten years... like most likely your pet.

youd have some health issues, am i right? so quit whining and dont come to our hospital if you dont like the way we love and treat your pets like family.

Guest

If you can't afford an animal don't have it, and don't expect the hospital's to lower charges to accomadate your lack of money. There are low cost clinics everywhere. MEDICAL CARE COST MONEY...

Guest
reply icon Replying to comment of Guest-29156

Besides when they kill your pet you don't have that cost anymore! Thanks Banfield!!

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me Cin
map-marker Indianapolis, Indiana

Carmel IN Banfield Dr M will over charge and do services not needed

Banfield the Pet Hospital In carmel Indiana Charter owned Hospital Treat there employees terrible and all they want is Money and New Clients they do services not needed just to make money especially Dr Mercer.She will extact teeth not needed to be extracted. Fire employees for the hospital not making money. They have major staff turn over and Dr Mercer will throw anyone under the bus to make her Self look better and GMP the charter owner suck they are so fake and only care about money not ther clients or Team Members. They also do not know how to deal with emergencies and they regular clients they will send off to the ER clinic because they dont want to deal with it.
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5 comments
Guest

read this about the carmel banfield clinic

Guest

I wanna know: if your kitten wasn't eating or drinking, why were you spending time sitting on the computer reading and writing complaints about Banfield instead of GETTING EMERGENCY CARE??

Guest

I know what I am talking about So I have looked at all sides And in Veterinary field for 5 years

Guest

I just took my kitten in the this same place. They got my appt time mixed up and gave my kitten 2 vaccines he didn't need (his prior shot records were given to the front desk, but the Vet never received them).

They nearly forgot his flea treatment and administered it as we were walking out the door.

Now my poor kitten is running a fever and wont drink or eat and no one is answering the phone at the hospital! Not even a recording!

Guest

What you are forgetting is that first and foremost this is a business and in order to run a business you need to make money. As with any business you need to make enough money to keep things running, buy supplies, etc...so yes making money is very important to a business.

Additionally, unless you work there and have seen EVERYTHING....you cannot conclusively say that the only reason that people are getting fired is because they aren't money makers. Also, maybe the high turnover rate is due to poor wages/benefits set forth by the corporation, maybe the people realize that they don't like animals or the hours, or maybe it is that they think their boss is psycho. Point is that you can't make those statements unless you know from firsthand knowledge...and somone telling you stories is NOT firsthand knowledge.

Pricing at Banfield is set forth by their corporate offices and you are within your full rights to get a quote on the services expected prior to their execution....you can accept or decline to your hearts content. Also within your rights as a consumer you can request that they tell you everything that they plan to do BEFORE they do it. Again...at that point you can approve or decline.

Now for emergencies being refered to an emergency clinic....well duh. If you show up to your physician's office with a gun shot wound they will call and ambulance to take you to the emergency room. Same situation! They are a clinic...equiped just like your doctor's office. An emergency clinic is set up like an emergency room. If they feel that you will be BETTER served at an emergency clinic then they will refer you to one. It is not that they don't want to be bothered with your emergency situation...it is that your emergency situation requires more than they can offer and/or handle. I would think that you would be more pleased to know that they know their limits and didn't attempt to be the hero when they don't have the means of doing so.

But...all in all....you are very much entitled to your opinion and are free to rant when disgruntled. My point is that you should look at all sides once your anger subsides.

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Jariah Eqy
map-marker Chicago, Illinois

Took our money, misdiagnosed our cats, mixed up blood work, no one there communicates with e/o

Both my cats had blood work done 5 weeks ago when they were originally supposed to be declawed. The only thing that showed up on that blood test was that Hobbs had some sort of infection which they were able to tell because of his white blood count. Nothing was ever mentioned at that time about Chili having FIV. When I asked about that, I was told that it's easier to get a "false negative" than a "false positive". I am having some anxiety though about the fact that I have this strange feeling that they may have mixed up the blood work between the two cats. If I hadn't already spend $900 on the cat insurance, I'd be outta there in a heartbeat. Strike 1: No one there seems to know what they are doing. We have been given the run around on several different issues since we first started taking them there and I wouldn't put it passed these idiots to have mixed up the blood samples. I got a phone call from the doctor last Friday morning saying that I couldn't pick them up until the evening because "Chili's paw was still bleeding"...talked to her a couple hours later... "Oh, I'm sorry, it's Habanero's paw that was bleeding. Wait a minute! Which one's the gray one?" Are you kidding me? Shouldn't you know that? Strike 2:When I signed up for the "kitty plan" their ages had to be changed in the computer to make them younger than they really are because otherwise they wouldn't qualify. Well no one put a note or anything saying how old they really were so I got an alarming phone call from the doctor on Thursday asking me if they had gotten into any toxins because their kidney levels were alarmingly high for two kittens under the age of six months. The had postponed the surgery for hours, trying to figure out why they were so sick...when in fact, they weren't sick at all because their kidney levels are perfectly normal for their real age, which I had to tell the doctor because apparently no one else thought it was an important piece of information. Strike 3: When my boyfriend dropped them off for surgery, he was told that he could pick them up later that afternoon. !?! We were always told they had to spend the night after declaw surgery. He asked several times if this lady was sure we could pick them up in a few hours. I talked to someone there a couple hours later... "No you can't take them home. They always have to spend the night after surgery". Again, should every employee there know what's going on? Strike 4: My boyfriend was at work, I was at work and I had no idea where the cat carrier was. I called the vet and they said Eric did not leave it with them. I called Eric at work and he said he DID leave it with them. Guess what? I called back a few minutes later and talked to someone else on the phone who told me the carrier was there. No one there communicates with one another and it appears as though they are all incompetent.
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Loss:
$900
2 comments
Guest

Mistakes like this are going to be very common if you insist on using unethical vets who routinely mutilate and cripple cats by declawing them. It would have been better for your poor kittens if you had educated yourself about how essential claws are to the health of the whole cat and gone to a vet who does not declaw and asked them to show you how to trim the claws yourself and suggest how to make your home cat friendly with scratching posts.

Guest

I don't think the doctor is incompetent, just extremely overworked. I know, I work at a Banfield. They way overbook every day AND they encourage every walk-in. There are about 4 apts on every cluster, so every client doesn't get the time they deserve. That is why the pet nurses try to take as much time as possible with you, or showing you videos, or trying to impress you w the fancy software (that is actually very old and crashes all the time), just to give time to the vet to catch up.

Is about quantity, not quality. However, seems like they are trying to help you (just don't have the time to), the fact that they changed their birthdates to have them qualify for their kitten plan instead of adult was nice of them and saved you a lot of money in their declaws. Someone may get fired if corporate finds out, corporate is not so happy about us being "nice" to clients.

Mistakes like these are common when the doctor has a very heavy caseload, but that is corporate philosophy! See as many pets as possible! :sigh

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Dave Orn
map-marker San Francisco, California

Let me know what you think!! (MUST READ!!!)

I have a 7 month old minpin that I have been talking only to Banfield here in Scottsdale Arizona. All seemed great from the puppy care package to how they treated my dog. A few months down the road it seemed that the nurses didnt know anything and every time they opened their mouths they sounded like complete *** Ok, back to the REAL PROBLEM.... Like i said before I have been taking my dog here since day 1! All of her visits came out great with NO HEALTH ISSUES WHAT SO EVER!!!!!!!!!! I took her in last week to get spay.. One of the nurses called not even 2 hours later and said we have a problem (NOT TELLING US WHAT IT IS) and asked if we had a fax number where she could fax us a list of all the things they needed to do plus costs. IN SHOCK STILL NOT KNOWING WHAT THE *** IS GOING ON!!! I get the fax.. over $600 in issues....... So I drove up to Banfield and the doctor couldnt talk to me cause she went to lunch even know they know we were on our way up. The nurse was so confused on the problem. I asked to see our dog and she was way out of wack! The nurse asked if I could come back in two hours to talk to the Vet. ARE U KIDDING ME!!!!!!!!!!! So now, still not sure what is really going on, I come back after 2 hours. Wait for Vet, she finally comes out and says the tried putting her under for spay 4 TIMES!!! WTF! My dog would keep coming out of the gas and not staying down so they kept trying until she went cold and couldnt get warm again. So NOW THEY WANT TO CHARGE ME OVER $600 TO RUN ALL KINDS OF TESTS AS WELL AS XRAYS TO FIND OUT WHAT THE PROBLEM IS. I love my dog so I paid it. Still not having any answers plus she isnt getting spayed now, they think it could be her liver or liver shunts as well as her thyroid. Plus they want to do more test this week that is going to cost even more. They had my dog for 13 hours and still no answer. Plus DONT FORGET THIS WAS ALL IN ONE DAY! I come to pick her up like they said at 5:30 and the doctor said she was to busy to talk to me (CAUSE SHE WAS GOING HOME FOR THE DAY!!) The nurse comes out and said we forgot to add some other $90 dollars in charges and I laughed and said BS! Im not paying anymore! (I already paid before and they want more hahaha, give me a break!!!) ISNT IT TRUE, THAT WHEN A HUMAN GOES IN FOR ANY KIND OF SURGERY U HAVE TO GET EVERYTHING CHECKED OUT, BLOOD WORK AND ALL? YA THOUGHT SO! SO WHY IS IT AFTER A GOOD CLEAN RECORD WITH THE DOG, THEY TRY PUTTING HER UNDER 4 TIMES (WHICH I GUARANTEE IS NOT SAFE ON ANY DOG, LET ALONE ONE THAT WAYS 4 POUNDS) THEN CALL ME WITH A HUGE BILL SAYING THEY NEED TO DO ALL THIS BLOOD WORK AND XRAYS. TO ME THIS SOUNDS LIKE A SCAM OR THEY ARE TRYING TO COVER UP A HUGE MISTAKE TO COVER THEIR ***, AND FOR THAT I NEED TO PAY FOR THEIR MISTAKES. (BS!!!!!!) o and btw, I got their at 5:30 and waited for my dog and pills and *** until 7pm!! (dont forget the dr left a little before 6 and didnt say a word to us!!!)
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2 comments
Guest

After reading horror story after horror story, sounds to me like Banfield needs to be stopped by legal action. Does anyone know if this is happening and if we can get in on it?

Dave Orn

ANYONE?

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Anonymous
map-marker Chicago, Illinois

Do not complain about Banfield Wellness Plans

To those of you who are complaining about the Wellness plans...do you READ them before you sign them? They are very straight forward.

Don't sign a contract and then complain that you had to pay for 12 months...that is what you agreed to do! Had you READ the contract you would have understood that! You have the responsibilty to understand something BEFORE you sign it. Take some responsibilty before signing a legal agreement!

If you don't understand what you are signing then ASK or take it to a lawyer!

Would you sign any other agreement if you didn't understand it?

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23 comments
Guest

That doesn’t give them the right to misdiagnose your pet, and end up killing them, no matter what the Wellness Plan says or covers!

Guest

I will give my two cents about Banfield. Banfield does have a contract that you should read, and we did, but our puppy had a broken leg, and they told us he would have to come in weekly to have it rebandaged.

That would incur an office charge AND a bandage fee we were told. We also had xrays, and the plan would save us 10% on initial xray and follow-up one. We decided that it would be a great deal with the plan since we would be coming in weekly for 8 weeks and would then only have to pay the bandaging fee and not the office visit, plus our puppy had to eventually be neutered when he was well. What we DIDN'T know about Bandfield at the time was that you NEVER get to go back with your pet when they do immunizations or anything!

We assumed we couldn't go back with him with his broken leg because of the xray, NOT that we couldn't everytime! They say this is due to liability. On the third visit there, they took our puppy to the back and gave him a non-core immunization without asking and did a fecal loop to get a stool specimen without asking. When we complained, they told us they thought the tech had told us.

He didn't need a fecal exam. He had already had it done at another vet within the last 3 weeks and it was negative. Also, I would have preferred to have been asked first and bring in a specimen rather than have the loop done on him if they really felt they needed to do it again. He has had enough trauma with the broken leg..why would you do a fecal loopand not use a specimen if the dog is coming in weekly?

Invasive! I also would have waited to do the immunization as it was a non-core immunization and he has gone through enough with the broken leg. They talk you into the plan when you are under duress, making it seem like it is a great deal. Another clinic has told me that they are charging way too much for rebandaging $41.00.

We were told it would be about $30.00 when we signed up. I should have taken him to an emergency vet instead. I will end up paying WAY more in the end. We will be done with the plan when it is up in a year.

Neutering is covered under the plan, but don't think we will go there even though we have the plan. Can't watch the work they do on your dog, do stuff without asking and do things that don't need to be done..

Guest

If your pet dies you do have the option to either pay for the services incurred or pay out the rest of the year. If you are not going to take your pet 2 x a year for check ups and dental cleaning it is not worth it.

Most people especially with multiple animal households can't afford a $350 dental cleaning and one or two $150 blood tests and expensive urinalysis and vaccines paid out lump sum the plan gives you the opportunity to provide it to you're pets.

Banfield money is not made from these plans but the add ons such as antibiotics but you'd have to pay that anyway. I would recommend the plan especially for older pets

Guest

Whats even more of a problem is if you even are willing to abide by your contract and you give a puppy away to a new home you cant transfer the contract into a new name...bull *** if you ask me no one want to cancel just transfer to a new name. They wont treat the dog under the program because Im not the one who opened the contract but I pay for it...Huh???

Guest
reply icon Replying to comment of Guest-292112

If you didn't open or sign the contract it's not your responsibility to pay for it :)

Guest

I personally am very happy with the Banfield I take my pets to. I also feel that you could ask to take home the contract and look it over first and you could always hand over your pet, like I do then I step to the side and read the fine print.

I realize there are many complaints out there with Banfield, but cell phone companies do the same thing. You buy phone plan, your stuck for a year or two.

Upgrade phone, have to renew contract, even if it wasnt over yet. The problem is more that all of you dumb *** are lazy and dont read.

Guest

Don't miss the part of the contract where if you just put your animal on a plan, your animal dies, they won't let you cancel your plan. And be very careful if your on automatic renewel, they have renewed plans on deceased animals.

Guest
reply icon Replying to comment of Guest-67239

Why would you not be smart and tell them not to renew if your pet dies? of course it automatically renews, it says that in the contract but it also says call if you don't want it to renew.

All of us know that the plans are not administered through the local offices. Everyone really needs to take some responsibility here.

Guest

Old or sick pets are not allowed to be on a wellness plan. How do u think each clinic makes their money.

Plus employees get pd extra $ for selling the wellness so it's an office full of car salesman. They have to supplement their poor pay somehow.

Guest
reply icon Replying to comment of Guest-7785

Banfield employees do not get paid for wellness plan sign ups they get nothing for them! No bonus no commission no extras what so ever please get your facts straight!!

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caronmclane
map-marker Venice, California

Hidden charge bad service

EVERYtime I take my dog to Banfield there is always a problem. There is always an added charge which is necessary. The appointment time are inconvenient. I made and appointment to take me dog in only to to told an hour late in the appointment the vaccination she was suppose to have they were out of. I dropped my do off at 10 am with an appointment and didn't get her back until 2:30 that afternoon only because I called and was upset. Question:how many time does a puppy that is a 1 1/2yr old need a rabies shot? Banfield's answer: Twice! I would never recommend.
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4 comments
Guest

A dog who is 1 and 1/2 yrs old should have gotten its 1st rabies at 12-16 weeks old and a 2nd 12 months later. After that, depending on where you live the rabies vaccines are done every 1 to 3 years.

You should also ASK MORE QUESTIONS: you are responsible for what ever is done with your pet.

No vet will do any thing, including a vaccine without your permission. So if you think your dog didn't need the rabies YOU shouyld have questioned it before you left him.

If YOU made the decision to do a drop off appointment it is your responsibility to know what time the doctors will want you to pick up, not to call and complain so you get your way.

Guest

First of all, please learn to spell. Secondly, you obviously don't understand the drop-off policy, which I'm sure frustrates your PetNurses and vet.

Only drop-offs taken between 7 and 9 would be ready for pickup by 12:30. After that, they need at least a 4 hr window because they're working with your dog AROUND the other appts of the day. So she may get checked by the nurse at 10:30, have her physical done at 11, and might not see the doctor until after the lunch rush appts. And depending on the breed, may need to be monitored for a vaccine reaction.

They DO NOT drop everything to work on your pet. ESPECIALLY not for just a vaccine.

Guest

Now, if you had *** service at the local vet that wasnt a big company, where would write your complaints? You would have to go to the medical board.

Most of this sounds like uneducated people assuming they know medicine? You didnt go to vet school, you dont know! Every vet takes an oath to do preform good medicine. Pets die under anethesia all the time, at banfield and every other vet as well.

There are over seven hundred banfield in this country alone, the only reason you think banfield sucks is because we are "controlled" by headquarters.

Does anyone know some Banfields are owned by the doctors and are considered private practice? So unless you know medicine or have worked in a animal hopsital, you can not state anyone killed your pet.

Guest

Rabies --Twice is recommended for some breeds such at Rottweilers, pit bulls, and German Shepards, once at 6mo, then between 12-16mo and yearly booster beginning at 24 months.

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Anonymous
map-marker Reston, Virginia

Banfield Vet Kills My Puppy

My puppy was a Shih Tzu, 68 days old and weighed 2.15. I had her 24 days.

In those 24 days she went to Banfield 4 times. First time-bought Wellness Pkg. The vet told me that Shih Tzus were one of her least favorite breeds-she had nasal problems, ear infection and got meds. 2nd time, she had cough, got meds.

3rd time, bad skin, continue meds and got flax seed oil. 4th time went in for shots, she was fine but the night before had an episode where she acted "drunk". DVM, Chief of Staff in OKC I240 operated on her nasal passage and spaded her. She was still on meds from the other times.

She killed my puppy!

I want justice.

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Guest

I had the same problem only mine was a 5 week old kitten that we had saved of the road! She was doing fine but we wanted to just get her checked out because she was having a little diarrhea.

When I went in they did all kinds of tests and in the end told me everything was fine that she was just a little dehydrated. Then they sent me home with fluids and a can of food.

Not even 24 hrs later she died. Funny the vet told me she was going to be fine!

Guest

I used to work as a technician for Banfield. The company has a set of guidlines for all Vets and Technicians to follow, but all Vets have their own opinions.

Even though I don't work there anymore, I still take my pets to a Vet that does. Even at a private clinic, you'll find practices that you don't agree with. Finding a Vet that's right for you and your pet is not about whether or not a company sucks.

It's about finding the right doctor. I'm very sorry for what happened to your puppy, but that particular disease is an issue with where you got the puppy, and not where he/she was treated.

Guest

I saw on tv about health insurance and this popped up right away thank god. I will not persue any further research as I have read such horrible and disgraceful practices on theese poor animals. I am so sorry for all of your losses caused by theese ABUSERS....

Guest

I saw on tv about health insurance and this popped up right away thank god. I will not persue any further research as I have read such horrible and disgraceful practices on theese poor animals. I am so sorry for all of your losses caused by theese ABUSERS....

Guest

A WELLNESS PLAN IS NOT INSURANCE! IT'S FOR PREVENTATIVE CARE SUCH AS VACCINATIONS.

IF YOU SIGNED WITHOUT READING ALL OF THE FINE PRINT, THAT'S YOUR OWN *** FAULT. STOP YOUR BELLY ACHING AND BE RESPONSIBLE PET PARENTS.

Guest

You shouldn't have a puppy that young anyways. And no vet would SPAY not SPADED a dog that young.

Seems like ignorance on your behalf if you actually let these things happen...which I highly doubt they did. Poor dog having to be with you.

Guest

Banfield also neglected the health of my 14week old yorkie x , short story, got charlie on a sat, he was due to have his last shots so joined wellness plan on sun, he had his shots, by wed he had stopped drinking and eating, took him back, told it was a reaction to the shots and stress, they gave him fluid, and sent me home with a tin of id, thursday he started vomiting and had diarrheam still not eating or drinking, same with friday i took him back, again he had fluids , some meds for his vomiting and diarrhea, and a new tin of food they said would make him eat, even though i kept telling them , HE WILL NOT EAT OR DRINK,all this was so far costing me $700 out of pocket as the wellness plan does not cover any of this, after a bad night friday, i took him to dove lewis in portland who told me he had parvo, took him back to banfield who then agreed it was parvo, and said it would cost $600 to $1000 to tret him for the parvo over the weekend , and he would need treatment for a further 5-7 days, i ran out of money, they refused to take a payment plan, so as he was so sick we had him Euthanized, all they were concerned about was getting what we owed paid off , they also said we had to pay $278 on the wellness plan when we cancel, my family are devestated over the death of our puppy who was the sweetest little thing, we loved him dearly, i cannot move on, i have made a request for charlies medical records i want to see what they were doing for him when we were not there, anyway thank you every one for letting me vent,

Guest

We took our 13 week old puppy in for his booster shots today and we were treated horribly. We made the decision to get his ears cropped and he is doing wonderful by the way.

We walked in and we asked the vet tech to look at his ears to make sure they were healing ok and she told us that she wasn't going to look because she didn't agree with what we did to him. Which I understand not everyone likes the cropping but that was our choice. Not hers. And isn't it her job to just look anyways?.

When the dr. Came in she went on to tell us more *** about his ears but then told us that he shouldn't have been bred and we need to contact the breeder to tell them to stop. (We have a white doberman) he is amazing and is my baby.

He has so much love in him and I love him more that anything. Who gives her the right to tell me my dog shouldn't be alive!?

Guest

LOL Spaded.

Guest

REMEMBER not every clinic is the same banfields included. Vets try their hardest.

Sorry about your loss. Hopefully the pit bull ownees found a good clinic thar loves the breed as much as you guys do.

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Anonymous
map-marker Charlotte, North Carolina

Banfield Pet Hospital#1438 Jax.Fl

over charges for poor service; I took my dog for a hot spot,and sever itching(he had fleas) was treated for dermatitis I think. When I paid my bill they didn't *** for the OV, Which I had a coupon for and refused to adjust my bill accordingly. I stopped payment on my check and took cash to the office only to be refused again. Now the check clearing company is asking for payment because they guaranteed the check..in dispute of charges. office manager was very helpful. Although not able to resolve the conflict. I will not Recommend
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3 comments
Guest

I just found this site today, and I am appolled at how bad the average person's writing ability is. Most of the posts written on here are the quality of fourth grade English.

Wow I didn't realize just how poor education is in this country till you see others try to express themselves clearly in writing and can not do so. This article is a perfect example.

I agree with the comment above, posted by lol, I have no idea why the woman is complaining. If he/she had at least some basic writing skills then he/she would be able to at least make it clear what his/her complaing was.

Guest

Thank you for this information. I will not consider Banfield as an option.

Guest

Dermatitis is basically an itchy skin disorder. You stated your dog had itchy skin. So your dog was treated for what you brought him in for...Hot spots/itchy skin.Other than that I don't understand your post.

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seattles
map-marker Issaquah, Washington

Ther are rude and always have added expences

After posting your conplaint about banfield here, call their Corporate office and do the same, to a real person. Something should happen to initiate change. Banfield corporate phone # 1-80*-838-**** Call Banfield Corporate Office the number again is; Banfield corporate phone # 1-80*-838-****.
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8 comments
Guest

Your points could be valid in some instances, except the one that we are citing.

We are not uneducated in the matter. In fact, we own and operate a large animal reproductive practice!

And as for the issue relative to the delay in being seen - had there been a justifiable cause, it would have been annoying, but understandable. What actually happened though was just annoying. There was no emergency, no valid reason, and - most decidedly - no apology!

Any way you look at it, the service was bad; the customer relations were bad; and the whole Banfield's veterinarian experience was bad. It was however a good learning experience. We learned not to repeat it!

Guest

Oh sorry I forgot to address the 45 minute wait. Sorry to tell you that your pet is not the only one that they were seeing.

They may have had an emergency come in such as a hit by car that needed some very serious attention at that time. I know that if it was your pet that had an emergency such as being hit by a car, you would have wanted them to take care of your unstable dog rather than going in rooms to give vaccines that could wait 15 minutes.

Guest

Use Banfield Not: So it may have on ly cost you $85 dollars.... you are probably lucky that your dog even live.

The vet you went to probably just popped her on the table not knowing anything about her body. Banfield's price included blood work to check to make sure she had enough platelets to be able to have her blood clot when the sliced her open. More blood work in insure that her liver and kidneys would actually be able to process the anesthesia and that in essence it would not poison her body. It also included an iv catheter so that if something did go wrong such as a low heart rate they would be able to give her drugs in order to try to reverse the low heart rate.

Along with that iv catheter being placed they would have also ran iv fluids to 1) keep her blood pressure up and 2) those fluids help flush the anesthesia out of her system. Also it included monitoring equipment such as an EKG which tells the vet if she is having VPCs which means that the wrong node of the heart is initializing the heartbeat and can be very dangerous to the pet and needs to be corrected with drugs which once again need to be given via that IV catheter that they would have place. There price also included an injection of pain meds and pain meds to be sent home with you cause I know I don't like to have my uterus ripped open with out pain meds.

And also an antibiotic injection because they did kinda cut your dog open and may have introduced some bacteria from the air. So I'm sorry that you don't like the price to receive "human quality" medicine for your pet and you would rather go the cheep route for some one that you consider to be a family member, you just don't want to have to fork over the money as you would for a true child.

Guest

Quote for spay of female dog at Banfields in Lexington, KY - $427

Time waiting at Banfields for them to see dog (despite having an appointment) 45 minutes.

Actual cost for spay of same dog next day by a local (non-Banfields) vet - $85 (yup eighty-five dollars).

Decision to never use Banfields? PRICELESS!!!

Guest

I wasn't writting an essay for you to grade. The point (regradless of grammatical errors) is still there.

Be sure that you are 100% correct before you decide to slander someone, and tarnish there image. The customer is not always correct.

Guest

It seems most people don't accurately understand what Banfield offers. This seems to be the fault of the owners.

I work at a Vet Hospital (non-Banfield).

People there seem to have a issue with the price also. Some people just cant see pass the $15 copay that they pay for their doctors visit and assume they should pay around the same for their pet.

Guest

This is in reply to Not So Sure.

It is very difficult to take your comment seriously when you have so many grammatical errors.

Guest

I would hope before people go about tarnishing a Doctor's Reputation or hospitals or corporation that they make sure that they are 100% correct in what happened. I have noticed quite a few complaints that may have stemmed from there own ignorance.

And some where it may be both sides at fault. I'm not stating Banfield, and it's hundreds of locations are all wonderful. There are probably bad seeds, but please make sure you are truly correct before tarnishing reputations. For whatever reason people place very unreasonable expectations on Vet medicine then they do for there own.

When those expectations are not met they feel the need to scream and yell about mistreatment. Even if they are WRONG. The customer is not always right. In the last 6 years I have worked in the Vet field I have come face to face with this many times, and have taken a lot of verbal abuse.

More often than not the customer was wrong. So please unless you have a 100% valid problem don't go about bashing.

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