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Banfield Pet Hospital in Houston, Texas - Discount pricing a fraud

I have paid for the wellness plan for both my dogs for about 3 years now. One of my dogs, Murphy, broke his leg a few years ago. Banfield was, of couse, too busy to see him that day so I ended up paying over $700 to have an emergency clinic take xrays and wrap his leg, something that could have easily been done at Banfield. This morning he was limping on the same leg so I took him in to have it checked out. They quote me $180 for an x-ray. I thought that was a high amount so I asked how much it would have cost if I did not have the wellness plan. They said $400!! That sounded absurd so I had a friend call saying she thinks her dog broke his leg and asked how much it would cost to bring him in for an x-ray. They said $125. I immediately called them back telling them I had my friend call and asked why there was such a discrepancy. They said that was an estimate only. Unbelievable. I am definitely cancelling my renewal of the wellness plan and will not recommend them to anyone. And they will be getting a phone call from me.
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2 comments
Anonymous
#815461

thanks for the tip, I have been with BanField wellness for 5 years now, and my dog recently hurt her legs and they wanted me to get the X-ray, so I asked for the pricing and they quote about couple hundreds....so with the wellness they still over charged. They are such a ripoff

Anonymous
#229855

Owned. Good detective work on your part.

LOL

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Review
#213560 Review #213560 is a subjective opinion of poster.
I started to write a complaint about the First Shield Product, and still will, for my dog and found your this website. I am glad I did. Now I can share my story about the First Shield product recommended and purchased at Banfield Hospital. I applied First shield back...
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4 comments
Anonymous
#244817

THANK YOU HEATHER. I'm glad some people have a little knowledge about that kind of stuff.

People seriously find the littlest things to complain about. I've personally used Firstshield and it worked fine.

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Review
#213332 Review #213332 is a subjective opinion of poster.
Loss
$130
I took my 16 year told white cat to banfield vet in San Leandro, Ca for a sore by his right eye. I thought it might have been a spider bit gone bad or he got in a fight. we saw the vet, she said she need to do blood work and clean it up then sitch it closed. So i siad...
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3 comments
Anonymous
#233152

The 2nd vet you took your cat to sounds like an ***. There is NO way anyone can just look at a wound and tell if it's cancerous or not. That's just absurd.

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#213316 Review #213316 is a subjective opinion of poster.

Banfield Pet Hospital in Palm Harbor, Florida - Danger doctor at banfield

took my cat to ban field as he had a uti without taking urine sample the Dr gave my cat a shot that made him near death she had no bacteria to test it to she said she based it on on prior infections done by ER months prior from the notes that I brought with me as this was my first and last time at Ban field. said she could not get a urine sample as I left him their a short time (Almost 2 hours) also when I first got there with out even seeing the cat she already had a sheet with 800 to 900 dollar bill that he may need operation and that the xray machine was broke so they could not do an x ray. I even called before I arrived. what a dangerous place to bring a pet. they are a corporation, stick to a small vet. Not to smart.
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1 comment
Banfield Pet Hospital
#227752

We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at 1-877-500-2288 to discuss what happened.

Review
#212853 Review #212853 is a subjective opinion of poster.

Banfield Pet Hospital in Miami, Florida - Bandfield Hospital

Do not take your dog to Bandfield hospital. After I had to put one of my puppies to sleep because of a bad disease Bandfield is still charging me for her insurance even though I not longer had the dog plus they even hustle me in getting in the program by not explaining with detail what and how much they will charge. This people are the worst the do not care about the well being of your pets they only care about charging you monthly payments even though the never provided any good diagnostic when I had taking my dog there.
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2 comments
Anonymous
#244818

When you sign your agreement it states that it is a ONE YEAR plan. If you didn't use that many services off your plan you can cancel it and pay for those few services, which I'm guessing you were able to use a lot of your services since you're paying out the rest of the plan.

Anonymous
#233153

Maybe you should read before you sign your name to something. The Wellness Plan is NOT insurance, it covers preventative care ONLY.

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Review
#212381 Review #212381 is a subjective opinion of poster.
Loss
$1000
I am a little confused and nervous. I just gave my puppy a treatment of first shield and now my puppy is disoriented. She just seems to be kicking back her legs and licking her paws and tail. She never acted like this until the treatment. I don't know what to do...
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13 comments
Anonymous
#442616

I have a dog who is VERY allergic to fleas, they recommended first shield and their chew-able comfortis, this is the only thing that has EVER worked for my dog. As for the ticks the vet said that no product is 100% for ticks and it's important to check them often.

I know first shield is their product they have to endorse, but my vet explained all of the different ones to me and that they could all have different reactions to them.

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#212351 Review #212351 is a subjective opinion of poster.
as i was saying before FLEA SHIELD is useless, makes my dog scatch worse than ever, i also want to say that this product should be taken off the market. i feel strongly about this, because they are telling me at banfield that you shouldnt put your dog around your cat...
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5 comments
Anonymous
#244819

PS its not called flea shield. haha People make me laugh.

Seriously.. Oh and speaking of typical Americans, I believe you fall in that category since all people try to do is complain about the smallest things when they have no clue!

I've used Firstshield and it works fine. If we took every product off market that ONE person had a problem with, you wouldn't have ANY products!

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#212341 Review #212341 is a subjective opinion of poster.

Banfield Pet Hospital in Portland, Oregon - Banfield is awful

★☆☆☆☆ never again alyssa m. 1 Banfield the Pet Hospital i took my cat too a banfield vet, ten days before Christmas, her ears were bothering her. when she was getting checked they noticed some gingivitis. I signed onto the wellness plan because ears and tooth care were covered by it, signed an endorsement saying the could treat my cat and went on my way. when i returned to get my cat not only did the clean her teeth and ears, they gave her every treatment and procedure on the wellness plan at one time, worm and flea medicine when she had neither tons of blood and organ tests she didn't need and i didn't want. and the best part is, to cancel my plan i had to pay the full amount over 500 dollars all together, all and more of the christmas money i had saved. i will never go to a banfield vet again, and i will never be so foolish as to trust a vet to do what is right for my animals again
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1 comment
Anonymous
#225933

So... they did what you ok'd for them to do (by lawful signature) and you were angry with them about that?

Blood tests are required before a pet goes under anesthesia for a tooth cleaning. Which you apparently ok'd.

As to worm and fle medication, just because your pet doesn't have those things now, doesn't mean she won't have them in the future. That's why they are called *prevention*. And you always have the option to decline them.

And now you don't want to trust a vet, someone who specifically went to school to learn about treating animals, with your pet's care?

Sounds like a great idea.

Review
#211830 Review #211830 is a subjective opinion of poster.
Loss
$500

Banfield Pet Hospital in Houston, Texas - BANFIELD services change every day!

I went in to Banfield to have toenails clipped on my one year Dachshund just like I did 2 times before.I was informed that I would need his rabbies paperwork which I did not need before!He was wearing his rabbies tag around his neck just like the 2 times before!I will never go in a Petsmart ever again and will tell everyone to BAN Banfield Pet Hospital! I am lucky he is not dead like all the other horror stories on this website!Also the manager just sat there when I informed him and acted like he could care less!
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2 comments
Anonymous
#233155

How do they know you didn't put someone else's tag on your dog? I wouldn't risk getting bit by a dog without a rabies certificate.

Anonymous
#225939

It sounds like you are confusing the PetSmart Grooming service with the completely separate Banfield Pet Hospital. Maybe you make sure of which buisness you are frequenting before complaining about one or another.

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Review
#211223 Review #211223 is a subjective opinion of poster.
We will be cancelling as soon as our plan is up. At our Banfield there has been so many different "doctors" at our location that they do not even know our pets. They make so many appointments at one time that we have to wait forever. One of our dogs suffers from...
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1 comment
Anonymous
#264967

Jenn:

We are in the same boat. I cant wait the time to cancel the contract. I do not want this.

Review
#211074 Review #211074 is a subjective opinion of poster.