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Banfield Pet Hospital in Phoenix, Arizona - Recent Vet Visit @ Banfield

I have been bringing my pets to Banfield for the last 10 years. I used to feel that my pets received quality care at a resonable price but in the last couple of years it seems all they care about is making more money. Here's my complaint. Recently I took my Chihuahua to the vet because she was constipated and in pain. They recommended x-rays, blood work and a urine testing, etc. Originally they wanted over $600 to diagnose what I already knew. Eventually they removed some of the tests but my bill was still almost $500. They sent me home with medicine which was 2 days ago. She still has not had a bowel movement and is still in pain. I guess what upsets me most is they made me feel that if they didn't do the expensive tests they couldn't diagnose and treat her. Whatever happened to starting simple? It was apparent that she was constipated so why didn't they charge me the office visit and send me home with the meds to see if they worked, if not then have me bring her back to do the expensive tests? Bottom line is I feel that Banfield plays on the emotions of the pet owner making them believe they have no choice if they want to help their loved one.
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1 comment
Anonymous
#225941

Does your vet have magic hands? (s)he needs those diagnostics to determine the exact cause of the constipation because in all likelihood, your vet does *not* have a crystal ball up their sleeve.

There's more than one reason for constipation.

Give the wrong medication and your pet's intestines could rupture. Then you are out $1500 for a surgery to repair that.

Review
#210768 Review #210768 is a subjective opinion of poster.

Banfield Pet Hospital in Mattoon, Illinois - Confused in Carolina

We had a 7 year old Cocker prior to the new 4 month old we have now. Abby unfortunately died from a genetic issue. With the new puppy we wanted to have a little peace of mind and decided pet insurance would work. So far we're pleased with Banfield but just questioning the good ole' boy syndrome. Scheduled a spay and the repair of cherry eye. Liver enzymes to high must go to specialist for ultra sound. (not covered by insurance) Did so with negative results. We feel it was $343.00 wasted and also feel ripped off. Ask questions!
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2 comments
Anonymous
#279048

anon took the words right out of my mouth... you do not have insurance. You have a Wellness Plan, a preventive care plan.

Anonymous
#225944

Let me help your confusion... If you have a Wellness Plan, you do *not* have insurance. It is a package that includes all the preventative care items your pet could need for the upcoming year, budgeted out in monthly payments.

Unfortunately, some pets have underlying problems so that they can't undergo anesthesia. Your vet did a great thing in postponing her procedure. If your pet's liver wasn't working properly and she was placed under, her liver might not have properly processed the anesthesia. She could have become very ill. She could have died. How would you have felt then?

So your vet did the correct thing in referring her on to make sure that the high liver enzymes would not prevent her from having her spay. Since you do not have insurance, of course the cost of an ultrasound at a specialist would not be reimbursed.

Overall, don't you feel better knowing your baby is healthy?

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#210761 Review #210761 is a subjective opinion of poster.
I have been taking my cat to the Banfield on Ponce De Leon in Atlanta now for 6 months. I have taken her once for a comprehensive exam plus a round of vaccinations, then had her teeth cleaned shortly after. Since her dental cleaning, she has had a red spot under her...
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2 comments
lsjaoing
#227004

My kitty is doing better now. Although our vet doubted this as the cause, I switched her from a plastic water fountain to a ceramic water bowl (she already used ceramic feeding bowls), and her wounds are healing and her hair is growing back now.

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Review
#210617 Review #210617 is a subjective opinion of poster.

Banfield pet hospital.

Second times a charm as well..I sat for over an hour my first visit..now tonite these people make me wait again for an hour..the assistant comes in and says " on sorry the vet is on the phone with an emergency call" ok thats fine..bUT WHY MAKE ME WAIT AN HOUR FOR HER!!!!! I AM PISSED AT THIS JOKE OF AN ANIMAL HOSPITAL..clearly they have no repsect for anyone waiting..they have there little camera in the room..they can see I was geting pissssed waiting..and I go out the door and the dizzy blonde at the couter says thanks for understanding..this is the worse vet I have been to..One vet..no time..no communication.dont waste your money people in woodstock,ga..all I wanted was a simple "were too busy". nothin. only two dogs on monitor in line..look for yourself..they cant handle visits.
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2 comments
johnniesam7
#233187

like I said I was there twice with same problem. If your short handed hire another vet.I have a pet an know emergencies prevail..do you have a pet?

I dont believe patients should sit for two hours without an answer. thanks for your feedback.

Anonymous
#233157

Let me just get off my emergency call to come talk to you. The assistant did come in and tell you that the Dr was on a call, right?

Sounds like they did inform you...

Oh wait, you're probably one of those people that thinks they should be seen before anyone else. Screw that emergency, come see me first!

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Review
#210486 Review #210486 is a subjective opinion of poster.
Loss
$50

Banfield Pet Hospital in Fresno, California - Banfield Animal Hosp.-Dirty needles caused staff infection

Took two of my dogs to Banfield A.H. in Fresno, Ca. for their yearly vaccines. Dr.gave 2 vaccine injections to each dog. All 4 injections were done using the same syringe and needle, filling the syringe for each shot by drawing vaccine from 2 half full bottles he had carried into the room with him. At the injection site of their 2nd shot a large lump arose on both dogs. The Dr. thumb rubbed the lumps and said it would help dispurse the vaccine. About 2:am one of the dogs was crying and woke me up. It was obvious that both dogs were not doing well and the lump on one of them had more than doubled in size and was oozing blood and pus. I took them both to the 24Hr. emergency center for animals where they were tested and then treated with antibiotics. I called Banfield to inform them of the situation the next morning, they told me to bring the dogs in at 3:15 that afternoon, in which I replied, "If you were the only Vet within a hundred mile radius, I'd make the drive before I'd bring another animal there to be treated "
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2 comments
Anonymous
#233874

staff, is spelled staph.

Mixing 2 half filled bottles makes sense. Since for some vaccines it requires mixing... but for 4 injections, no. After the vaccines are mixed, the needles should be changed. :/

You should report the dr to the board.

Anonymous
#233159

You should contact the state board regarding the Dr using the same needle/syringe. No Dr should do that. It's unethical and against everything taught in school.

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#210359 Review #210359 is a subjective opinion of poster.

Banfield Pet Hospital

Recently, I decided to take advantage of the free exam for my pet. My lab needed a mass removal for a skin tag on his elbow. I got quoted $400 to remove it. At a local, true, Vet clinic I got it done for $150. Anyways, that is not even my biggest complaint. At the free exam they tried pressuring me into scheduled the appointment. I said not now, I need to check with my Fiance on a best time to schedule. A week later I get a call to remind me of my appointment. So they basically scheduled it for me anyways. I called back and cancelled, and said I would call back if I wanted it done. Well, a month later, I get another reminder call for my appointment the next day! Really?!? I have never seen a place schedule appointments without asking first. Finally, I called back telling them that I do not want their services. I gave Banfield a chance, and they failed in my eyes
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1 comment
Anonymous
#219741

You sure told them! How dare they have the audacity to try and be helpful?

Review
#209892 Review #209892 is a subjective opinion of poster.

Banfield Pet Hospital, the "Jiffy Lube" of animal healthcare

Just got a call from Banfield today. We had to put our 14 yr old cat down awhile back. Banfield now wants me to pay the rest of of the years health insurance in one lump sum. For a dead cat! In humans this is called "Medicare fraud". To continue to bill insurance for a deceased pet is cruel and heartless. Banfield is the "Jiffy Lube" of animal health care. Draw them in, rack up the charges and keep making them pay even after death. Please take your business elsewhere. You, and your pet will be better off. Thank you.
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4 comments
Banfield Pet Hospital
#226939

Banfield does not provide health insurance, nor do its Wellness Plans go beyond a year-by-year basis. Please call us at 1-866-649-2716 to have this resolved.

Anonymous
#226477

Written by And you are the Jiffy Lube of... Claiming to be an expert of all things usually ends up making non-sequential correlations to presidential hoopla.

The fact is that it is a standard marketing trick to call something by a common name so that consumers will assume it is that.

If they call it Pet Payment Plans not many people would purchase it, but they market it as "insurance." Go figure that people would get it confused? So do be so "smug" in your assumptions, I am certain you have fallen for the same trick (Repugnican's) and tactics.

Anonymous
#226159

People like you who use a completely unrelated comparison are the same people who put Obama in office! We are all witness to how well that isnt working out.

Jiffy Lube buy the way is fantastic. Have taken my car there for years!

Anonymous
#219092

when I signed my contract it clearly says that it was a prevenative care package not insurance. My vet tech told me from the begining if I had to cancel my contract they would charge me the whole year amount.

I was glad they let me know ahead of time. I love them and always tell me any cost before doing anything.

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Review
#209780 Review #209780 is a subjective opinion of poster.
We took in a stray kitten. We took her to Banfield to get her spayed. She was in heat and going out when she had her initial exam. We scheduled the surgery for 2 weeks out to be sure she would be out of heat. When I dropped her off for the surgery, the estimate...
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2 comments
Anonymous
#219611

Banfield stinks

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#209677 Review #209677 is a subjective opinion of poster.

Banfield Pet Hospital in Baltimore, Maryland - First Shield Trio / Banfield Vet

We have a show quality (neutered) 9 year old male Springer Spaniel who has always been healthy. We have always used Frontline flea and tick treatment with excellent results. The product does what it claims to do. We went to Banfield Vet to buy Frontline but were told that they no longer carry that brand. Instead, they sold us First Shield Trio. After one applicaton we noticed what appeared to be circular burn marks on the three areas each at least 3" in diameter where First Shield was applied. His hair is discolored and permanently burned. Hair has not grown back there in over 3 months. Banfield began selling First Shield when Costco and other retailers began carrying Frontline and where Frontline no longer required a RX
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2 comments
Anonymous
#223155

Yeah, GREAT product Banfield....NOT. I now have ambulance bills due to a reaction to this medication, as well as an emergency room visit, on top of treating a dog for being poisened.

I won't be back. And that is just the tip of the iceberg with Banfield...........NEVER AGAIN.

Banfield Pet Hospital
#217667

We're sorry to hear that your Pet had an adverse reaction to the product. Banfield chose to recommend the FirstShieldâ„¢ line of products as our preferred preventive because of qualities such as a faster ability to kill fleas without needing them to *** the Pet.

It also protects against a broader spectrum of parasites. There are several different types of flea preventives available on the market, and each one works in a slightly different manner. We feel that the decision on which flea or tick prevention is used should be a collaboration between you and your veterinarian, in order to help select the most appropriate product. As with many products applied to a Pet’s skin, there is the potential for your dog to experience irritation during or after the application, although this and other reactions are not very common.

If you feel that your Pet is experiencing irritation or a reaction to the product, you should contact your doctor as soon as possible. Please gives us a call if you have any questions or if we can help - 877.500.2288.

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#209533 Review #209533 is a subjective opinion of poster.

Banfield Pet Hospital in Columbus, Ohio - Banfield is a rip-off

I bought my dog in b/c his allergies were acting up. He was fine just a little rash. In the last three weeks I have been to the vet 4 times. My dog is now really sick and has lost 15 pounds. I have paid over $750 and he has just gotten worse. They now have him on 16 pills a day plus sprays and eye drops. The funny part is I put aloe on his skin and it cleared up in two days. Don't let them rob you and make your best friend deathly sick. Theses people are CROOKS!
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Review
#209186 Review #209186 is a subjective opinion of poster.
Loss
$750