Latest review first
Inquired about a vet being able to clip my Parakeet's beak as it had become to long. They stated that they could do that. Upon bringing in my Parakeet (6 years of age) I also asked about clipping his wings. The attendant then asked if I wanted them to clip his...
I am writing to express my strong concern and deep disappointment with your deteriorating quality of service. I have been a long time customer and have noticed progressively substandard service and turnover of incompetent doctors. My most recent experience today...
My little yorkie pup died yesterday becasue of shock distemper shot. They performed deworming, her parvo shots, and the diphenhydramine injectable. We took her to Banfield Hazel Dell location in Vancouver, WA. When we had purchase her from a breeder in Yakima, WA....
Banfield Pet Hospital in Pittsburgh, Pennsylvania - Banfield SUCKS
WELL, where do I start? THe location i went to had about 4 vets in one year, but only one was original....One guy was hired right after school and a woman vet lasted about 3 weeks. THe staffers and PET NURSES (LOL) are *** who arent well educated. THis place is good at cover ups, NO accountability, incompetance and outright lies..... THe wellness program I bought is bogus.....WASTE OF MONEY!! They do things that are nt necesary. I had countless mishaps and went for second opinions. Then the banfield dr. who was WRONG, said he believed in second opinions. DUH, that is because he made a misdiagnosis. Truthfully, I think they hire those who score low in their classes or vets who cant get REAL jobs......After all, who wants a corporate controlled job anyway?
MY DOG had 2 tumors removed and I had paid to send the off for histopaths to reveal what kind of cancer they were. a month later, no call from the vet, so I called them. I was told by a receptionist that the tumors were accidentlally thrown away . I demanded my money...
Banfield Pet Hospital in Katy, Texas - First Shield Trio Sold at Banfield Harmed my Dog
Back in June of 2010, I went to my local Banfield in Dallas, TX to purchase refills of Advantix for my 5-year-old Maltese. I was told my the vet assistant that Banfield was now selling FirstShield Trio. I should have questioned the switch Had I known about the horrible safety profile of this product I would NEVER have used it on my pet. My dog suffered for 4 months with various skin irritations (sores, inflammation)until I finally made the connection in September 2010 that the problem was the FirstShield Trio. This product is toxic and should be taken off the market!
I took my dog into Banfield off of four winds drive. They told me my dog look like she had parvo. I went on ahead and did the test it came out positive. They wanted to hospitalize her for 500 dollars a day for 2 days. I told them I could not afford it so they told me...
Banfield Pet Hospital in Newark, New Jersey - Kept the cat with bone cancer without proper examination and painkillers
I brought a stray cat at Banfield, State Route 35, NJ. Dr. Curro didn't examine her properly and she gave her a "convenia injection" for an eye infection. I was trying to find her a home, so I paid for the rabies vaccine, the feline FIV test... In the papers, other than the eye infection, she was in "an excellent condition". After 5 days in a row without at least a painkiller, the cat started to bleed through the nose so another doctor got scared and really examined her. Bone cancer! I wanted her released from the hospital and they wanted me to pay for an xray I didn't authorized! Stay away from this "hospital" cause you'll regret otherwise!
Banfield Pet Hospital in Tampa, Florida - Banfield Scam Phony Contract
On 10/19/10 I went to my appointment at Banfield The Pet Hospital at 12836 Citrus Park Drive Tampa, Florida 33625 I wanted to give my newly adopted kitten, Simba a physical exam and I had concerns about her scratching her ear, her stool was loose, and she was coughing and sneezing when I got her but lately she sneezes only once in a while. I was interested in the Wellness Plan from the brochures it looked like a good deal. I wanted to join the wellness Plan first when I arrived but the clerk at the desk stated that I could join after the visit. I arrived at my visit at 4PM . They weighed Simba and then proceeded to take me to a room and stated that the doctor would arrive soon. The doctor took maybe 30 minutes to arrive. I stated to him that it must be busy. He did a quick full exam on Simba that lasted approximately 3 minutes. He then said he would return to take a stool sample. He returned approximately 30 minutes later and took a sample from Simba's behind. He stated he needed to examine this. So he went outside with the stool sample and returned maybe 20 minutes later telling me the stool was negative. He then took an ear swab and told me he would return after examination on his telescope. I waited another 20 minutes and thought I heard him talking to another client. He returned and told me the exam was negative and thatthe ear mites could still be there and he could flush it out himself or I could do it. I choose to do it not realizing of course there would be a fee for it. By now, I was concerned that I would be in the wellness program so I thought everything would be covered. I had a 30 coupon off a Wellness Progam from the adoption agency. He recomended antibiotics for her ear and general antibiotics for her. The fecal exam and ear swab would be covered by the wellness plan that I could join when I would leave his office. I was not too impressed with the quality of the exam. But I still figured it would be a good deal. Then the doctor proceeded to tell me how much the medications would cost. He quoted a fee in the of about $100 with discounts from the plan. My first reaction was yelling "What". I thought medicines would be covered but he stated that medicines are not covered. He told me to come back in a week. I then proceded to the front desk. When I was told that the regular fee is $280 and by purchasing the wellness Program I would pay a price of $160 which included my fee for the wellness plan and first months payment. I used my debit card to process the transaction and he stapled the receipt to about 10 pages describing Simba's illnesses. There were some loose papers on the bottom but they handed me the whole package and I made an appoinment for next week. I do not remember signing anything except for my debit card payment. About 4 days later I see Banfield Insurance on the web. I was looking for pet insurance to supplement Banfield so I would be covered fully. My god was I shocked by multiple website after website depicting fraud negligence and various horror stories. My first reaction was to bring Simba to my old vet to check her out, as after I read all the stories I did not want to stay in Banfield. My vet examined her and did a fine thorough exam with the help of and aid, he used a scope for the ears and took a stool sample with the aid. He told me all I should use was the Trasoderm Drops, not because of ear mites but because I should clean out her ear as it was dirty. He told me that I did not need the other medications. I left with Simba and payed the fee of $90 which sounded allot better than Banfields $280 or $160. Either way the exam took 10-15 minutes and it was allot more thorough. She was also checked for microchip and written down in record about the chip. Banfield totally omitted this even though a sign in the office said check each client for microchips. After I bring Simba back home I send out email to Banfield that I wish to quit the program. From Reading all those statements on the web, I figured I should change my Debit Card and get a new one so Banfield cannot take any more funds. The next day I recieved a response from Banfield that I needed to pay $120 more as it would cover the true price of the one office visit they say. I called Banfield relations and they told me I could only quit on the 4th day. My Fiance told me she would not sign a document like that. I figure that $160 more than covers the price of quick office visit and medications. Banfield seems to inflate their prices. Finally I say to myself that I am a sucker for falling for this scam. It was the coupon for thirty dollars off plus the fact that Banfields are located in PetSmart's which I thought were reputable. Well I go look at my contract and low and behold is my name printed on a piece of paper that tells about the Contract in a paragraph with a horrible contract beneath it. Nowwhere is my signature and I do not remember ever signing such a horrible agreement. I would never knowing do so. I call back Banfield which I think is probably a waste of time. I told them that I believe that I did not sign a contract. I have no papers with any signature on it. The only thing I signed was my debit card. They refer me to cancellation line, where I waited 10 minutes and then phone went dead. Alright, so now I will probably be assessed large fees and will have my credit ruined if a majority of the internet people are right. I am trying to join a class action suit as instructed on the website. I live on disability. My other cat just died I spent all my savings on her surgery and then put her to sleep at my vet place. So I do not have the funds to waste on Banfield. I cannot even afford her shots now after Banfleds prices but I would never bring my pet there money or no money due to the treatment and practices of there corporation which is all over the web. I am a sucker for falling for a coupon and what I thought would be a good deal for someone without funds. With my debit card I guess they could try to collect funds from my account and when they fail they will ruin my credit. But when Banfield falls and they will someday my credit will get cleaned up I hope. I cannot believe they have been around since the fifties with their practices. I firmly believe they will not survive.
Banfield Pet Hospital in Gainesville, Florida - Banfield-$ is the only thing that matters
I recently went to Banfield under a plan and got my pet neutered. when I came back in the week time period they told me to, a nurse took a quick look at my pet and said the sutures were fine. After having to take time off from work and drive the 40 mintues to get there in traffic I was asked why wasn't I able to see a doctor or go in a room. and they said they were just trying to get me seen faster. I was furious and overheard them talking to one another that if they checked me in then their APC would of gone down and would of hurt their hospital team. It was frustating to know all they care about was their money. As well as when I go there other times they recommend several shampoos and pointless things that I don't need to jack up the bill. I was so fruststed I cancelled my wellness plan but get calls all the time saying I missed an appt even though I never made one. LAst the employees are rude and dont care about your pet at all as I continuuouslly had to wait over 2 housr every visit just for shots!
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