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Banfield Pet Hospital in Phoenix, Arizona - Inadequate Neuter/Follow Up Care
I sent a formal email to the Banfield Animal Hospital via an address on their website on 8/25/2010. I have yet to receive a response or acknowledgement of my experience. Today's date is 9/13/2010. Here is part of what I sent. Dear Sir or Madam: My dog has the Optimum Wellness Plan for puppies with the Basic Early Care option at the Banfield in Phoenix, AZ at Spectrum Mall on West Bethany Home and 19th Avenue. I've been enrolled since May 2010 I pay about $25/month including the $139 initial upfront "membership fee". My puppy was neutered on 6/23/10 at about 5 months old. He did well and everything went smooth until about 1.5 months later when I noticed he had a hard piece of plastic string that looked like a suture sticking out of his incision spot. I made an appointment and went in for the doctor to look at it on 8/3/10. Dr. Courtney Steinhauer looked at it and said it was nothing to worry about because the suture is supposed to dissolve and he was fine, just a little scabbing which was normal. I went home and about 3 weeks later, took my puppy to the groomers. When I picked him up, my groomer said, "your puppy still has stitches on his incision area, you should see your vet." I looked at the area again and the scab is now gone and there was a very visible blue outline of a stitch. I made an appointment on 8/23/10 and was seen the same day. Dr. Steinhauer saw my puppy again and this time offered to "speed up" the process by snipping off the tip of the "dissolvable" suture. When he was brought back by the vet tech, the suture was not snipped off at the tip, but the previously present suture was completely taken out and there was *** where it laid imbedded before. The vet tech continues to tell me that there was some puss that came out when the doctor removed the stitch so now the incision area was infected. I needed to buy antibiotic medication and topical medicated rinse to clean the area now. The antibiotic is Ceftodixime 100MG for $15.73 and the rinse is Chlorhexidine flush for $13.07. So now I'm out $30 and after 2 visits and insisting the suture be taken out...AND my dog has an infection now. When I brought this up, the vet tech proceeded to tell me that the infection could have been from anything...even from the ant *** he has a few centimeters to the right (which WASN'T infected). I do not understand why it took 2 visit to remove the very obvious stitch that was still there. I can't say that leaving the stitch in that much longer caused the infection….but I can't say it didn't either. Shouldn't that be the job of my vet? To ensure that my pet is well cared for?! I am very unhappy with the care I am getting from Banfield as this is not the first time I've been blindsided by extra charges after coming to an office visit. I mean, why should I have to pay for medication and treatment because of someone else's mistake?
I bought 5 flea & tick treatments from Banfield for $50 per dog ( $100) and for 3 months applied as directed. I do not think fleas were the issue but nonetheless, now in the 4th month of treatment, my 20' beagle mix has developed severe itching, licking,...
Banfield Pet Hospital in Livingston, New Jersey - Pushes bad products and won't admit fault
I went in on Monday, 9/6 to ask for guidance in selecting an ear wash for my dog who was having some issues with his right ear. I was looking at OTC options, but the vet techs suggested the wash used by Banfield's doctors. I paid $30.99 for a 12 oz. bottle of "prescription" ear wash that caused a HORRIFIC reaction in my dog. I had to listen to him wail in pain. His skin turned red and blotchy and he was obviously in pain. I took him to my regular vet yesterday and he told me to discontinue use of that product immediately and gave me a different wash and ear drops for the infection he has in that ear. When I asked to return the bottle today (9/9) I was informed that it cannot be returned. So, despite the fact that their doctors "prescribed" something without even seeing my dog and it caused a bad reaction, and now I can't give it back, I am stuck with a useless product. To top it all off...I said "what am I supposed to do with this, just throw it out? or try to sell it online or something?" and the vet tech told me that I could leave it with Banfield and they would use it, because it's the same product that they use. SO...let me get this straight? I can't return it, but I can give it to you and help stock your "pet hospital" !? I don't think so.
INSENSITIVE!! I had been taking my little sweet chihuahua here since she was a baby, About a month ago she got sick and I took her in. They ran blood tests and I was given very horrible news that she was severely ill and to save her would cost thousands of dollars. In...
First Shield Flea Medication sold by Banfield Pet Hospital in Pet Smart is poison. I do Not use Banfield as vet for my animals, but sometimes purchased Front line flea medication (for prevention) while shopping or having my animals groomed at Pet Smart. I had purchased...
Banfield Pet Hospital in Louisville, Kentucky - Banfield hospital is a scam
i went to banfield in ky. i was told my dog may have a tumor of the fast growing kind. if I bought the ins. it would cover some of the expense.. the results be ready in 48 hrs. I called and called for 3 days. no one could give me the lab results.. That made me think the worse.. I finally had enough and cancelled the ins it only took them 5 min. to cancel the ins. but over 4 days to rec. the lab results.. I paid $250 at time of service.. since I canceled the ins. I needed to pay the differnce of a $611 bill.. I told them I would have not had the services done if I did not have the ins. They keep calling and I refuse to pay I am not really sure other procedures were done
I had a beautiful cat who was everything to me. She was the very first pet I let into my home and my heart. I bought her the best of everything and so I enrolled her into Banfield's Optimum Wellness Plan thinking I was getting her the best vet care money could buy. ...
I have been a pet owner all my life, and have been to vets from New York to Argentina, and after discovering what policies Banfield threatens their vets with, will never take any of my animals there again. After having gone to a an local Long Island office a few times...
My daughter took her Chihuahua puppy to a local Banfield and of course as the proud grandparents of the puppy my husband and I went too. Banfield sells a good game, however when all is said and done, they know absolutely nothing, about true care for a pet, or the...
Our 2 border collie siblings have gone to banfield for 6 yrs. I took the boy to banfield to be neutered but he failed the pre-surgery labs - losing protein from his kidneys. Turns out he's been positive for lyme for 3 yrs, but since he showed no symptoms they opted...
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