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Banfield Pet Hospital in Phoenix, Arizona - Inadequate Neuter/Follow Up Care

I sent a formal email to the Banfield Animal Hospital via an address on their website on 8/25/2010. I have yet to receive a response or acknowledgement of my experience. Today's date is 9/13/2010. Here is part of what I sent. Dear Sir or Madam: My dog has the Optimum Wellness Plan for puppies with the Basic Early Care option at the Banfield in Phoenix, AZ at Spectrum Mall on West Bethany Home and 19th Avenue. I've been enrolled since May 2010 I pay about $25/month including the $139 initial upfront "membership fee". My puppy was neutered on 6/23/10 at about 5 months old. He did well and everything went smooth until about 1.5 months later when I noticed he had a hard piece of plastic string that looked like a suture sticking out of his incision spot. I made an appointment and went in for the doctor to look at it on 8/3/10. Dr. Courtney Steinhauer looked at it and said it was nothing to worry about because the suture is supposed to dissolve and he was fine, just a little scabbing which was normal. I went home and about 3 weeks later, took my puppy to the groomers. When I picked him up, my groomer said, "your puppy still has stitches on his incision area, you should see your vet." I looked at the area again and the scab is now gone and there was a very visible blue outline of a stitch. I made an appointment on 8/23/10 and was seen the same day. Dr. Steinhauer saw my puppy again and this time offered to "speed up" the process by snipping off the tip of the "dissolvable" suture. When he was brought back by the vet tech, the suture was not snipped off at the tip, but the previously present suture was completely taken out and there was *** where it laid imbedded before. The vet tech continues to tell me that there was some puss that came out when the doctor removed the stitch so now the incision area was infected. I needed to buy antibiotic medication and topical medicated rinse to clean the area now. The antibiotic is Ceftodixime 100MG for $15.73 and the rinse is Chlorhexidine flush for $13.07. So now I'm out $30 and after 2 visits and insisting the suture be taken out...AND my dog has an infection now. When I brought this up, the vet tech proceeded to tell me that the infection could have been from anything...even from the ant *** he has a few centimeters to the right (which WASN'T infected). I do not understand why it took 2 visit to remove the very obvious stitch that was still there. I can't say that leaving the stitch in that much longer caused the infection….but I can't say it didn't either. Shouldn't that be the job of my vet? To ensure that my pet is well cared for?! I am very unhappy with the care I am getting from Banfield as this is not the first time I've been blindsided by extra charges after coming to an office visit. I mean, why should I have to pay for medication and treatment because of someone else's mistake?
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#198290 Review #198290 is a subjective opinion of poster.
I bought 5 flea & tick treatments from Banfield for $50 per dog ( $100) and for 3 months applied as directed. I do not think fleas were the issue but nonetheless, now in the 4th month of treatment, my 20' beagle mix has developed severe itching, licking,...
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#197798 Review #197798 is a subjective opinion of poster.

Banfield Pet Hospital in Livingston, New Jersey - Pushes bad products and won't admit fault

I went in on Monday, 9/6 to ask for guidance in selecting an ear wash for my dog who was having some issues with his right ear. I was looking at OTC options, but the vet techs suggested the wash used by Banfield's doctors. I paid $30.99 for a 12 oz. bottle of "prescription" ear wash that caused a HORRIFIC reaction in my dog. I had to listen to him wail in pain. His skin turned red and blotchy and he was obviously in pain. I took him to my regular vet yesterday and he told me to discontinue use of that product immediately and gave me a different wash and ear drops for the infection he has in that ear. When I asked to return the bottle today (9/9) I was informed that it cannot be returned. So, despite the fact that their doctors "prescribed" something without even seeing my dog and it caused a bad reaction, and now I can't give it back, I am stuck with a useless product. To top it all off...I said "what am I supposed to do with this, just throw it out? or try to sell it online or something?" and the vet tech told me that I could leave it with Banfield and they would use it, because it's the same product that they use. SO...let me get this straight? I can't return it, but I can give it to you and help stock your "pet hospital" !? I don't think so.
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#197795 Review #197795 is a subjective opinion of poster.
INSENSITIVE!! I had been taking my little sweet chihuahua here since she was a baby, About a month ago she got sick and I took her in. They ran blood tests and I was given very horrible news that she was severely ill and to save her would cost thousands of dollars. In...
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3 comments
Anonymous
#189537

I, too, work for banfield as a petnurse. Neither I, nor any of the other staff at my hospital are insensitive when it comes to the loss of a pet.

That was one clinic.

I cry every time I have to euthanize a pet. I'm very sorry for your loss and I know how hard it was for you but Please don't stereotype us all based on your one experience.

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#197584 Review #197584 is a subjective opinion of poster.
Banfield Pet Hospital - First Shield Flea Medication is Poison
Banfield Pet Hospital - First Shield Flea Medication is Poison
First Shield Flea Medication sold by Banfield Pet Hospital in Pet Smart is poison. I do Not use Banfield as vet for my animals, but sometimes purchased Front line flea medication (for prevention) while shopping or having my animals groomed at Pet Smart. I had purchased...
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27 comments
Anonymous
#1336240

The vet at Banfield sold me First Shield and my cat had a reaction: running around like crazy, stumbling, trembling, crying, etc. I took her to Banfield when they opened this morning.

They kept her there all day and gave her IVs, washed her off, etc. for a bill of $430. She was not much better than when I took her in and they told me to take her to a 24/7 pet hospital where they can watch her overnight....Another $500, half payable in advance. She is blind.

They don't know if she will recover.

How do I find out about any class action lawsuits?

I just now looked up First Shield when I got home. I had no idea it was toxic.

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#197142 Review #197142 is a subjective opinion of poster.
Loss
$200

Banfield Pet Hospital in Louisville, Kentucky - Banfield hospital is a scam

i went to banfield in ky. i was told my dog may have a tumor of the fast growing kind. if I bought the ins. it would cover some of the expense.. the results be ready in 48 hrs. I called and called for 3 days. no one could give me the lab results.. That made me think the worse.. I finally had enough and cancelled the ins it only took them 5 min. to cancel the ins. but over 4 days to rec. the lab results.. I paid $250 at time of service.. since I canceled the ins. I needed to pay the differnce of a $611 bill.. I told them I would have not had the services done if I did not have the ins. They keep calling and I refuse to pay I am not really sure other procedures were done
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2 comments
Banfield Pet Hospital
#185763

Yvonne,

Would you mind calling our customer advocacy line to clarify what happened? The number is 877-500-2288. Thank you.

Anonymous
#621204
@Banfield Pet Hospital

I called your customer advocacy line and all i get was the same rhetoric you monkey f*cks dish out. How the *** was my bill what you say it was.

YOu didn't even bother to give me an itemized bill and then turn around and pull the *** story that the membership fee is not included?

how tf do you think the plan suppose to get started in the first place if the membership fee is not included, if that's the case it would be free motherf*cker. you care for *** lying f*cks!!!

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#196683 Review #196683 is a subjective opinion of poster.
I had a beautiful cat who was everything to me. She was the very first pet I let into my home and my heart. I bought her the best of everything and so I enrolled her into Banfield's Optimum Wellness Plan thinking I was getting her the best vet care money could buy. ...
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2 comments
Anonymous
#184038

First of all don't listen to Kevin.. he obviously has no business writing on this wall.

I am very sorry about your loss. I wonder, had Banfield ever given you detail of their comprehensive exams? They can be stressful to any pet, especially cats, just for the simple fact that a lot of cats don't like strangers... but these cases are VERY few and far between.

But I assure you if she was already under sedation nothing they did was more invasive than draining the tumor, even drawing blood, which is in your optimum wellness plan (depending on the level) for bloodwork for testing functions of internal organs and such. However, I agree with you in the fact what would have been the purpose of it and that point it your cats life. And still, even if it is on your plan if that is not what you took your cat in for they should have asked you and had you sign the authorization form first. When I hear a lot of people complaining when they have to pay the remainder of the plans in certain situations its frustrating because they don't realize they are paying for services they ALREADY had just throughout the year.

However in YOUR case I feel they should have at the least only made you pay for the bloodwork without the wellness plan discount and taken you off the plan.. however... if you did not even authorize the bloodwork then they should not be making you pay for that either. Anyway, I just wanted to put you at ease that she probably did not suffer from that comprehensive exam before she passed....

But it is a bunch of *** about the wellness plan. I used to work at Banfield and I can say that I am not a huge fan.

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#196589 Review #196589 is a subjective opinion of poster.
I have been a pet owner all my life, and have been to vets from New York to Argentina, and after discovering what policies Banfield threatens their vets with, will never take any of my animals there again. After having gone to a an local Long Island office a few times...
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5 comments
Lexusman
#202272

This is only my second post on this website. I guess that there was a reason for your leaving Banfield miss or mrs ..............

01-09-2010 I hope that you are happier now with your new job.

I never got a Christmas card but my daughter will make sure they get one this year. Thanks for the idea.

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#196541 Review #196541 is a subjective opinion of poster.
My daughter took her Chihuahua puppy to a local Banfield and of course as the proud grandparents of the puppy my husband and I went too. Banfield sells a good game, however when all is said and done, they know absolutely nothing, about true care for a pet, or the...
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2 comments
Anonymous
#184028

I'm interested to know what location this was? While I am not the biggest Banfield fan and I am not sticking up for them by any means I can say that sometimes it is best that pets are taken away from their owners when doing certain things because SOMETIMES they behave better.

It is not uncommon for her to be bleeding down her leg where they took blood, though they should have certainly made sure the bleeding stopped and she was cleaned up before giving her back to you. If she tried to snip at somebody they obviously have to muzzle her its a safety precaution. However, lets be honest, how much damage can a chihuahua do.

But getting groomed and getting poked with needles and blood drawn are two different things. Anyway just curious as to which location this was....

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#196084 Review #196084 is a subjective opinion of poster.
Our 2 border collie siblings have gone to banfield for 6 yrs. I took the boy to banfield to be neutered but he failed the pre-surgery labs - losing protein from his kidneys. Turns out he's been positive for lyme for 3 yrs, but since he showed no symptoms they opted...
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5 comments
ljrfrazier
#214922

I am so sorry!

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#196052 Review #196052 is a subjective opinion of poster.