Latest review first
A while ago I took my dog to the Banfield inside the PetSmart in San Mateo. I've been to many vets, and my current vet was retiring so I was looking for a new one. I didn't know there was a hospital in PetSmart, so after I stumbled upon them I decided to try them out...
Banfield Pet Hospital in Williamstown, New Jersey - Unacceptable Wait Time
I took my dog in to Banfield on 5/5/10 at noon for his annual vaccinations. We were placed immediately in a room after being checked in. I was told that I came at a great time because they were not busy. The nurse came in about 12:15 to ask the general questions about my dog's medical history. The nurse left us around 12:30 to get a doctor. The doctor (or anyone else) never came. We left at 1:15 without my dog receiving his vaccinations. During the time we were waiting, members of the staff walked by the room but nobody bother to apologize or give an explanation for the long wait. It was the worst service I have ever received. To put it more accurately, it was the worst service I did not receive. I wonder what is it like when they are busy. I won't find out because I will not be going back.
Banfield Pet Hospital in Cave Creek, Arizona - Banfield Wellness Plan a Scam!
Services advertised as No Charge under the Plan always manage to cost me a minimum of $150..the latest, a simple teeth cleaning.After having my dog for 4 hours, a call to tell me liver test abnormal and need to some other test that will cost $65 before aenestitize.The 65 for some reason ended up at $100 and he has to back tomorrow for the teeth cleaning. Willing to bet, the second day needed for the No Charge service cost me another $100. That is the way they do things. Needless to say, canceling asap. Run from this Rip Off!
Banfield Pet Hospital in San Diego, California - Scam!
I signed up to use the puppy wellness plan for our puppy. I only wanted to use this for the first year for the puppy shots, spaying, etc. During that time, we had some health issues. I felt that banfield was over priced. I opted to cancel the plan after a year. We called and cancelled it. Over a year later I got a call from a collection agency saying I owed banfield money. During this year I had never been contacted by banfield telling me that I owed money. They asked for my credit card, probably so they could start charging me for the plan again.
Banfield Pet Hospital in Saint Petersburg, Florida - Banfield plan worthless
paid monthly for our dog's care. each time we took her in, it cost at least $150. after one comprehensive visit, she walked with her front paws crossed. they had no idea why. she has arthritis but all they said was she needed to lose weight. they could never cure her ear infections. next comprehensive, she couldn't walk when we went to pick her up. they keep your pet for 4-5 hours for this exam. we had to put a towel under her belly to get her to the car. she weights about 70 pounds. when I got her home, I couldn't get her out of the car and she couldn't walk up the steps. never trust them with your pet.
Banfield Pet Hospital in Seattle, Washington - Did not help my pet in fact hurt him and refused to work with me
I took my pet in for a leg injury, they did an x-ray and told me they didn't know what was wrong, helped others who arrived after me, then improperly bandaged his leg with a little cotton and an ace bandage and it swelled to double it's size. They charged me over $300 dollars. When I called back after I saw the swelling the customer service lady was very rude and defensive and told me she would do nothing to fix the situation. They charge an x-ray set up fee of 40.00 then each x-ray cost 31.00 then there's an x-ray diagnosis fee of 80.00. For a total of $180.00 to tell me they don't know. I called around to other vets and the whole x-ray fee is 75.00. Definately take your pet somewhere else!
Banfield Pet Hospital in West Chester, Pennsylvania - Treatment of my terrier
went to Banfield animal hospital today with my terrier. She had blood in her stool, had a 2pm appointment didn't get out until 3:30 pm. Most of that time was spent waiting, the Dr. examined her and tht was the last i saw of the Dr, I complained to the nurse who was evidently in charge, why not the Dr. The Dr, never came out to see what the complaint was about. I hav been taking my 2 dogs there and when I told them I wouldn't be back they just said we'll give you a copy of all their shots, I have been there many times before and ALWAYS had the Dr come back with the diagnosis, They also never bothered to fill out her chart on the computer, All of this aggravation and don't give a care attitude, and a cost of $103.00.
Banfield Pet Hospital in Chicago, Illinois - They almost killed my dog and are billing me
I am getting a collection bill for a service preformed by them a yr and a half ago. They fixed my female dog and did not stitch her up properly. Her incision burst and so needed surgery to save her life. They are of course saving their butts and claiming I neglected my dog. When they had stitched her up she only had 2 stitches and glue. Also they forget that I am myself am a nurse so I would know how to take care of a surgery patient. Please do not go to the Backfield in Mishawaka in Indiana. The manager is the vets husband. You will not get anywhere
Banfield Pet Hospital in Gladstone, Oregon - Banfield didn't do their job
A friend took her cat to Banfield because her mouth was drooling and she was chewing at her body. She was put to sleep and given a bath, cut her nails (missed a nail) and they checked her teeth. She was given some First Shield to put on the cat. Nothing was said about the drooling. A week later she was taken to another vet and come to find out the cat's toungue had been cut by something that had been around it. Banfield should have caught this when they checked her over. Won't go back to them.
Update by user Mar 28, 2015
It's been a long time now and I do not believe I can do anything about what happen to Simon. I still bad mouth Banfield.
They killed him by their neglect. I was surprised to see that people are still reading this.
Original review posted by user Apr 17, 2010My two legged pitbull was killed by the office politics...
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