Latest review first
Banfield failed to premedicate our doxie before giving more than one vaccine.They did not caution us or warn us about the danger. she suffered an acute allegeric reaction and was hospitilized 2x in emergency in the same day. She was in anguish and was completed...
I took my dogs to Banfield Vet associated with Petsmart Stores and their vaccinations caused my dachshunds to break out into hives and have severe facial swelling. They had to receive steroid shots, benadryl shots, anti-nausea medication, and continue with alternate...
Banfield Pet Hospital in Miami, Florida - Horrible Experience - Do not take your pets there
I would not recommend this place to anyone who really love their pets.... They do not treat your pet as family!!! The service is horrible, they book so many clients at the same time that you have to wait over 3 hours for your appointment and then they come back and don't even know if they did what they were supposed to do. It is just disgusting and they do not even have the courtesy to contact their clients if a payment does not go through but send your account directly to collections. Oh, and please don't even think about cancelling their disgusting service because there are more fees and penalties!!! What kind of place is this???? My best friend's dog went there for a biopsy and they did not even call her to give her the results and she had to go to the place in several opportunities trying to find out the results...nobody knew where the results were!!!! Are you serious???
Banfield Pet Hospital in San Jose, California - Banfield Clients = $$$$$
I also have had the horrific experience of working at Banfield as Pet Nurse where there were many unnecessary procedures done on pets. First off, these "Optimum Wellness Plans" are a complete joke. We were forced to sell these preventative care packages to clients who would come in just a for a bordatella vaccine that was required for their boarding facility or if their regular vet was closed on a particular day. If we didn't sell these plans with a certain percentage as our goals, the field leaders would come lecture our ears off where they held meetings on our days off saying, "If you guys cannot pull in the numbers for this hospital that is not profitable, you need to not be apart of this team." The constant threats of termination would get everyone to up their numbers with clients therefore being more pushy about signing up on a plan. I have had many clients tell me personally, "I feel like I am at a used car sales lot!" I would secretly tell the clients in private in the rooms to not sign up and if they have a regular vet to stay with them ESPECIALLY if they are a small animal clinic. It was posted each week with each of the staff's names listed with how much we were worth per hour on average. Those that were considered high profit staff got praise and the rest of us were looked down upon. Doctors gave me estimates for clients that were hundreds of dollars of unnecessary procedures that consisted mostly of blood work and radiographs. In many instances, I would tell the client to just take the medication home and do not come back to Banfield at any location for the sake of their wallets and pets well being. The nurses only get paid $10.00 an hour with a degree we get only a dollar more or so. The pay is pathetic and the hard work isn't worth it. Our hours were getting cut left and right with the complaints of no overtime even though we didn't have enough help or enough time to finish our duties. We are also told basically if we have any employee problems that we just have to deal with it or get out. They place the blame on the ones that want to try to make the hospital a better place to work instead of solving the problem. We were encouraged to "team bond" with *** parties and outside of work activities. Banfield was sold to the Mars Company as I have recently have learned. Who wants to take their pets to a place where they don't know what they are doing in all areas of the business? I would estimate that 98% of the people who work at Banfield are on the job trained with veterinary medicine. You take your pet to people who are highly educated and knowledgeable about what they are doing for the health of your pet. Banfield hires anyone who will make them money, bottom line. They do not care if you have a degree or not for they will pay peanuts to gain a profit out of you. The office manager I worked with has stated to me that she doesn't know anything about nursing care or veterinary medicine. At times I had to work through my breaks, clock out for lunch but still work because we were so short staffed. The constant offering of diphenhydramine (Benadryl) injections to patients prior to giving vaccines to any pet in order to prevent any vaccine reactions was way too much. This is merely a legal cover up for Banfield just in case they get sued for anything having to do with the pet getting ill with vaccines. The fact that if Banfield just offers diphenhydramine is to cover their hinds will hold up in a courtroom if a client calls them out on the reason why their pet got sick under Banfield care. No veterinary hospital I have been to has ever offered this to my pets in the past for vaccines. It was explained to us that as Banfield employees, we cannot tell clients it is ok to give over the counter benadryl to their pets 30 minutes prior to their appointment or the fact that Diphenhydramine is in fact Benadryl. It shadiness like this at a veterinary facility inside and out, I say stay away from this place and to spread the word to everyone around you that has pets to NEVER GO TO BANFIELD!
I have been employed at Banfield as a Pet Nurse for about 1 1/2 years so far and walked out on the job as of today. I am a licensed Registered Veterinary Technician who graduated in 2005 from a very well established accredited RVT program that taught me extremely well....
We found a horribly injured feral cat that was suffering and dying a slow death. It was clear that euthenasia was the only humane option. I called Banfield and explained the situation, asking if they would be willing to stop this poor feral from suffering, as I...
Banfield Pet Hospital West Jordan, UT
I took my cat to Banfield Pet hospital. The care was terrible. $300 bill, and they didn't even treat what I said was wrong. (A urninary tract infection.) The vet had a terrible bedside manner, and was insulting. I only went there because it was Sunday. I took him to my regular vet Pet Stop in Salt Lake and the contrast was so very extreme. Pet Stop--great vets, fair prices, happy cats and dogs. Banfield--lousy vet, untreated cat, high prices. I won't go to the McDonald's of vet care ever again, that's for sure!
Banfield Pet Hospital in Alvin, Texas - Banfield charges for tests not run.
I brought my dog in on Christmas eve because he was not acting normally. They recommended that I do a blood test and a urinalysis(sp). However, they were unable to get a urine sample from him because he had already peed on the way into the store. They sent me home with a syringe and a vial to get it myself the next time he peed, but they still charged me for not only collecting the urine... but for running the tests on it as well. The blood tests showed all was well. I have a problem with them charging me for a test they did not run. I will dispute the charge with my credit card company if they will not reverse the charges.
Banfield Pet Hospital in New York, New York - Banfield killed our 6 year old dog
Banfield in Atlanta Georgia operated on our very healthy 6 year old male Min Pin for common bladders stones. 24 hours later he showed complications so they had to operate again and discovered they had punctured his bladder. He contracted septic shock and after 48 hours of agonizing pain, nausea, fluid in his lungs, kidney failure, jaundice, numerous catheters & iv's he died in our arms after having a seizure. We immediately asked for them to own up to what they did and now it is 2 days later with no reply as of the time I am posting my comment. Please beware!
There is a Veterinarian that owns a Banfield practice in Manahawkin, NJ that has conducted unprofessional, unethical and poor care of patient records. He deliberately,maliciously, publicly,carelessly,& recklessly transferred client records to a former business partner...
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