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I brought my 5 year old Pug in just over a month ago for his vaccinations, as well as a few lumps on his belly and rear end that were of concern. I am fairly new to Banfield, and have only taken my other dog (a 15 year old Chow)in for treatment of lupus. I have been...
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9 comments
Anonymous
#122586

So your kid took a lesson from the school of hard knocks... big whoopin' deal. You can't shelter your little prince from realties forever lady.

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Review
#160694 Review #160694 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan

Banfield Pet Hospital

The Banfield hospitals are all separate from each other, and the experience you have depends directly on the doctor who does the exam, not the corporation itself. Because all the hospitals are linked under the same name, these forums can exist. Banfield requires that all of the nurses must be technically trained in a veterinary program, or have years of experience. Inquire at your new primary vet how many of the vet techs are certified, or have gone to school for their position. The doctors do vary depending on ability but they are all trained medical doctors. The wellness plan they have is AWESOME if you have a puppy or kitten that needs to be spayed or neutered, but beyond that you can probably find a better bargain. Yes it can be hit or miss with some Banfields, but it is the same situation for any other veterinary office.
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1 comment
Reality check
#93731

Sadly, you are mistaken about one thing. Banfield does not require the nurses have any training or experience.

Some do, and those hospitals are usually much better run. But unfortunately, many pet nurses are learning on the job.

Review
#160604 Review #160604 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
My dog was having some urinary incontinence problems for a couple of weeks. At first I believed this was due to a behavior problem, but then realized it could be something else. I took him to Banfield Hospital in Rancho Santa Margarita, CA where he was seen by Dr....
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6 comments
Anonymous
#293722

@ Banfield Pet Hospital

I already have reported her to the Banfield headquarters and can only assume that nothing has happened. The most I can do is warn others not to go to this place

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Review
#160202 Review #160202 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
We took are 3 year old tabby cat in to Banfield #0246 hospital for testing. Banfield conveyed to us that our cat was diabetic and Banfield missed diagnosis our cat as he did have anemia-extremely low blood platelets. Banfield did not feel that the low blood platelets...
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7 comments
Anonymous
#303082

how high was the blood glucose?

it can rise from stress, including stress of illness and even the stress of treatments/diagnostics?

ib be REAL curios to know what the glucose was...

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Review
#159957 Review #159957 is a subjective opinion of poster.
I was never told if you leave Banfield and you use their Pet Insurance Plan that you owe for one year! I stop going and now with penalty and interest I owe lots of money for nothing. They are the worse at the Banfield Accounts Receivable and they have cost me lots of...
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6 comments
Reality check
#93734

I think what Terry was trying to say (badly) is that despite consumers calling it "insurance" it is not and is carefully outlined as such in all the paperwork. It is a contract whereby certain preventative health items (vaccines, fecals, heartworm tests etc) are "prepaid".

The client can choose to pay in one lump sum for the year, or can spread out the payments over the course of the year.

Therefore, if you sign up for the plan, you've prebought a year's worth of items and owe as agreed. If you chose to stop going and didn't take advantage of the items that were included in your plan, that was only to the detriment of your pets and your pocketbook.

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Review
#159712 Review #159712 is a subjective opinion of poster.

Banfield Pet Hospital in Columbus, Ohio - Overcharged and poor care...

Recently we went to the Banfield Hospital to get our dog's immunizations. They told us that without their Wellness Plan, it would cost us upward of $350 to give him his first round of 3 vaccines. So we opted with their special plan, that brought the price down, and which seemed like it would cover other reasonable health services. Well 2 weeks later, we had to return because in one on the sites where they had given him a vaccine, it was red, swollen, and he was continually itching (to the point of bleeding). An hour and a half later, the doctor came in, said it was "Probably" one thing, and that it would cost another $160. Of course non of this was covered under the wellness plan we had just purchased. Well not only did they miss diagnose him, and try to charge us the $160, in the end it turned out that he had pick up fleas from the last time we had taken him to receive his vaccines. They asked us to leave him over since they were so busy. In the past year of owning him, we did not have any problems until we left him there. And on top of that, if the doctor would have really taken the time to look, she would have seen that it was fleas and we could have walked out with a collar or a cheap shampoo. Thankfully, before blindly giving them the $160 for all this stuff he didn't need, we just asked for them to give us a prescription for the antibiotic they wanted to charge us $30 for. We got this for free at our local grocery store. They also wanted to charge us $30 for benadryl....go buy children's benadryl. Ask the vet and they can tell you based on the size of the dog, how much they can take. Just spending some time in that office, it was crazy how many people just paid the hospital for whatever they told them they needed. It's a racket. Do your research and ask for alternatives.
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4 comments
Anonymous
#87687

We took our 17 year old cat in. They said he needed to have some teeth removed.

He was in the process of loosing a front tooth and was in pain. They pulled the tooth and said he had an infection and needed to have more pulled. They originally told my husband around 350. I picked the cat up that day and paid 189.00.

Scheduled his follow up surgery for the following week. I was given an estimate of around 500.00 They wanted to do further testing. I said no just the dental surgery. They printed off a second estimate around 250.00.

When I dropped him off I told them just the dental surgery. My husband picked him up and was charged 511.00 I called this morning and am returning the second pain meds that were not needed also taking all paperwork in. This will not happen again. Ok for shots but nothing else in our household.

We have 5 pets and 700.00 for a vet bill is outragous. They seemed very nice and I was comfortable with their care.

Now very leary. Wish I had read these reviews first but the cat was in pain.

Anonymous
#83642

I will have to agree that the Wellness plan IS a racket...it is very unfortunate. I loved the front desk people and most of the assistant staff at my local Banfield...and the Veterinarian was very friendly...not necessarily the "sales" person type, but I will agree that everytime I went in, they wanted xrays for this and xrays for that, medicines for this and "oh" you may need medicine for that.

Wherever they could sell you something they would...and it may not hurt your pet to have it, but it most likely wasn't going to help the situation either...example...my dog had recurrent urinary infections (common with female pups of this breed)and they wanted to do xrays...I asked for what purpose and was told that it was to see if there were stones present. I can understand that, but then I asked...what if stones ARE present, is it going to change the outcome (ie. medication/treatment)? That is when I was told "no"...I refused the xrays and suggested that we do another round of antibiotics...problem solved (mostly because our dog's body matured a little more in combination with the antibiotics...helping her to better fight off bacteria).

That was just one of about 3 incidents that I felt they wanted to obtain tests/xrays unnecessarily.

I will be shopping for another private vet once our Wellness plan is expired. The Wellness plan may be a good deal for the first year because you can get your dog spayed/neutered included, but after that I would caution anyone going with that plan.

Anonymous
#79424

First of all, i think you need to *** your tongue before putting down Banfield. I've taken my pets there for over a year and have had no major issues.

Every vet you go to, just like a doctor, is going to have issues. The wellness plans save a lot of money. As for getting fleas from the last visit - that is a bunch of BULL ***!!! your dog could have gotten fleas anywhere!!!!

as for misdiagnosing the spot your dog had. a flea irritation can very easily look like a localized vaccine reaction. my dog has had them before. he had hair loss and a big red bump.

if it was simple from a flea ***, it sure as *** wouldnt present as a big red bump. Oh any by the way, I am an employee at Banfield. Do NOT say that we are salespeople. We do care about the animals, first and foremost.

I know that I treat every animal that comes into my hospital as if it were my own. I know nearly every pet by name and the clients as well.

I think you need to get your *** straight. Just because you had ONE bad experience doesnt mean that Banfield employees are all like that.

Anonymous
#78298

I only wished I saw this BEFORE I got SUCKED in. Several Hundred Dollars later with alot of useless, unused (because pet rejects/objects to products they sell, so they sell 'different' products to try. I say TEST THEM B4 SELL THEM!) and pet remains the same as when we were those hundreds of dollars richer!! They are salespeople b4 anything else. Comes across as having to meet a sales quota.

The receptionist was cold, snotty, arrogant and it was 'just a job'.

You are very right in the length of time they have you wait and wait and wait for about 5 min of vet's time.

Warning not to get SUCKED in. They'll have you come in every 2-3 weeks and be prepared to spend OVER $100 each time even if you are on their 'PLAN' (PLAN for them to get you to spend more $$ for them). Don't expect any changes in your pet either. They'll get that next time --wink, wink. Also don't expect to see the same vet. The one I've sucked into has a fast turnover rate.

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Review
#158965 Review #158965 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
I took my ferret to the vets at Banfield because his eyelid was swollen. They assured me when I called that they were familiar with ferrets and would see him. Three visits later they told me that I would have to take him to another vet because they "didn't know what...
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1 comment
Anonymous
#77264

PetSmart in general sucks. They are overpriced and they treat their employees like ***.

I worked there and in the app *as all employers do* they asked what I would like my pay to be. well these people actually go by it. and I was the lowest paid employee in the store. I went from cashier to the salon.

Big mistake. I was always getting in trouble for my dogs bieng wet when they went home. Coincidentally it was only happening after I had left from my shift. Might I mention I was also training for petcare at the time?

I had a feeling one of the managers didn't like that I was so "well versed" in the company and I think she was threatened. I brought this up with my manager, and was basically told they have no proof that my dogs were bieng sabotaged. well, there were other employees in the salon when this was going on!!

I enjoyed what I did, but ended up quitting for fear of termination and frustration of bieng yelled at daily! Needless to say the grooming salon I went to work for after that had no problem at all with my dog bieng wet except after thier baths and before I dried them!

Review
#158588 Review #158588 is a subjective opinion of poster.
Loss
$200
I did my internship at a Banfield and they told me the whole internship that I was doing well. Then at my finally evaluation, the Banfield Lied and said I did things that I did not do, and failed me! I feel that that is very unethical, and I am mad about the whole...
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8 comments
Anonymous
#351910

Where did you do your internship the second time?

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Review
#158191 Review #158191 is a subjective opinion of poster.

Banfield Pet Hospital in Chicago, Illinois - Overcharged and bad service

I have 2 dogs. The first dog is a 7yr old female Rott that has a tumor growing on her abdomen. Our local animal hospital is very expensive so I drove her over an hour to a different animal hospital that I heard had reasonable prices. They gave her a general exam, a biopsy of the tumor, and a stool sample for only $87.00. I was amazed at how reasonable their prices were and how well the vet handled her. On top of that the facility was clean, organized and filled with friendly staffers. We didn't have an appointment and only waited about 15 minutes to be seen. Overall a very satisfying and professional experience. We had a much different experience at Banfield with our other dog. He is a rescue we adopted recently. He is a 1.5 year old terrier/hound mix. He is still a puppy in behavior since he was at the shelter for a very long time. He likes to hold your arm in his mouth but he does not ***. He is very energetic but has already passed one obedience class. The shelter required us to take him for a wellness exam within 5 days of adoption to ensure we were getting a healthy dog and gave us a coupon for $30 off at Banfield, the exam is only $35 so we thought why not try them. He was also due for his heartworm test. Our bill ended up being $127 before the coupon and there was a $5 medical waste disposal fee that I was not informed about ahead of time. My first complaint we arrived early and still waited until 35 minutes past our appointment time to be taken. The assistants did everything (including trying to sell us their pet insurance) and took the dog back to the vet when it was time for the blood test. The worst part is the vet came out to complain that our dog didn't cooperate with the blood test. He went on and on about how difficult he was and that he was biting. The whole time he was complaining the dog sat dutifully (as trained) by my husband's side. I am the daughter of a professional dog trainer so I have been around dogs and vets my entire life and I have never met a vet who doesn't come into the room to meet with the clients. I have never seen a vet who didn't have a natural ability with animals. Most vets are capable of calming a dog or as a last resort use a muzzle to handle a difficult dog. I felt that not only did the vet fail in his ability to calmly handle the dog, he was extremely unprofessional projecting his inability to handle an energetic puppy as a slur against the dog. And on top of all that we were overcharged for the priveledge. I will never go to or recommend Banfield to anyone. I will drive over an hour to the other animal clinic because the experience was clearly superior to any treatment I could ever recieve at Banfield. If you love and cherish your pet steer clear of Banfield.
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2 comments
Anonymous
#80649

We took our Maltese puppy to Banfield to get a distemper shot. They gave the puppy a Benadryl shot.

She went into shock and died.

They said that she had a reaction to the benadryl. Any more of this going on?

Anonymous
#78796

You have obviously never tried to take blood from an animal...

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Review
#158008 Review #158008 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$127
So My wife and I noticed one of our dogs was itching alot and then all of the sudden she started loosing her hair! So we took her in to Banfield's since that is the closest vet to our house. They said she is allergic to flea bits. she gave us First Shield and...
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13 comments
Anonymous
#527365

I took my ten year old golden mix to them because we are struggling financially and had a coupon for a free exam. My dog had been vomiting and I wanted to make sure she hadn't eaten something that made her sick b/c she's normally a happy healthy girl on Iams or Muenster high quality food and exercised regularly.

The vet came back, KNOWING MY HUSBAND IS OUT OF WORK, with a plan to catheterize her with antibiotics, put her on an IV requiring sedation and then transporting her to an emergency vet hospital overnight. Just the estimated bill for banfield would have been $1500. I love our puppy-she's our link to back when times were better. I guess I just don't understand why her treatment was so costly-over $400 for an injection and IV.

If she makes it, I am switching to a local vet that uses homeopathic remedies.

I just don't trust them. :?

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Review
#157402 Review #157402 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service