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Banfield Pet Hospital
The Banfield hospitals are all separate from each other, and the experience you have depends directly on the doctor who does the exam, not the corporation itself. Because all the hospitals are linked under the same name, these forums can exist. Banfield requires that all of the nurses must be technically trained in a veterinary program, or have years of experience. Inquire at your new primary vet how many of the vet techs are certified, or have gone to school for their position. The doctors do vary depending on ability but they are all trained medical doctors. The wellness plan they have is AWESOME if you have a puppy or kitten that needs to be spayed or neutered, but beyond that you can probably find a better bargain. Yes it can be hit or miss with some Banfields, but it is the same situation for any other veterinary office.
My dog was having some urinary incontinence problems for a couple of weeks. At first I believed this was due to a behavior problem, but then realized it could be something else. I took him to Banfield Hospital in Rancho Santa Margarita, CA where he was seen by Dr....
We took are 3 year old tabby cat in to Banfield #0246 hospital for testing. Banfield conveyed to us that our cat was diabetic and Banfield missed diagnosis our cat as he did have anemia-extremely low blood platelets. Banfield did not feel that the low blood platelets...
I was never told if you leave Banfield and you use their Pet Insurance Plan that you owe for one year! I stop going and now with penalty and interest I owe lots of money for nothing. They are the worse at the Banfield Accounts Receivable and they have cost me lots of...
Banfield Pet Hospital in Columbus, Ohio - Overcharged and poor care...
Recently we went to the Banfield Hospital to get our dog's immunizations. They told us that without their Wellness Plan, it would cost us upward of $350 to give him his first round of 3 vaccines. So we opted with their special plan, that brought the price down, and which seemed like it would cover other reasonable health services. Well 2 weeks later, we had to return because in one on the sites where they had given him a vaccine, it was red, swollen, and he was continually itching (to the point of bleeding). An hour and a half later, the doctor came in, said it was "Probably" one thing, and that it would cost another $160. Of course non of this was covered under the wellness plan we had just purchased. Well not only did they miss diagnose him, and try to charge us the $160, in the end it turned out that he had pick up fleas from the last time we had taken him to receive his vaccines. They asked us to leave him over since they were so busy. In the past year of owning him, we did not have any problems until we left him there. And on top of that, if the doctor would have really taken the time to look, she would have seen that it was fleas and we could have walked out with a collar or a cheap shampoo. Thankfully, before blindly giving them the $160 for all this stuff he didn't need, we just asked for them to give us a prescription for the antibiotic they wanted to charge us $30 for. We got this for free at our local grocery store. They also wanted to charge us $30 for benadryl....go buy children's benadryl. Ask the vet and they can tell you based on the size of the dog, how much they can take. Just spending some time in that office, it was crazy how many people just paid the hospital for whatever they told them they needed. It's a racket. Do your research and ask for alternatives.
I took my ferret to the vets at Banfield because his eyelid was swollen. They assured me when I called that they were familiar with ferrets and would see him. Three visits later they told me that I would have to take him to another vet because they "didn't know what...
I did my internship at a Banfield and they told me the whole internship that I was doing well. Then at my finally evaluation, the Banfield Lied and said I did things that I did not do, and failed me! I feel that that is very unethical, and I am mad about the whole...
Banfield Pet Hospital in Chicago, Illinois - Overcharged and bad service
I have 2 dogs. The first dog is a 7yr old female Rott that has a tumor growing on her abdomen. Our local animal hospital is very expensive so I drove her over an hour to a different animal hospital that I heard had reasonable prices. They gave her a general exam, a biopsy of the tumor, and a stool sample for only $87.00. I was amazed at how reasonable their prices were and how well the vet handled her. On top of that the facility was clean, organized and filled with friendly staffers. We didn't have an appointment and only waited about 15 minutes to be seen. Overall a very satisfying and professional experience. We had a much different experience at Banfield with our other dog. He is a rescue we adopted recently. He is a 1.5 year old terrier/hound mix. He is still a puppy in behavior since he was at the shelter for a very long time. He likes to hold your arm in his mouth but he does not ***. He is very energetic but has already passed one obedience class. The shelter required us to take him for a wellness exam within 5 days of adoption to ensure we were getting a healthy dog and gave us a coupon for $30 off at Banfield, the exam is only $35 so we thought why not try them. He was also due for his heartworm test. Our bill ended up being $127 before the coupon and there was a $5 medical waste disposal fee that I was not informed about ahead of time. My first complaint we arrived early and still waited until 35 minutes past our appointment time to be taken. The assistants did everything (including trying to sell us their pet insurance) and took the dog back to the vet when it was time for the blood test. The worst part is the vet came out to complain that our dog didn't cooperate with the blood test. He went on and on about how difficult he was and that he was biting. The whole time he was complaining the dog sat dutifully (as trained) by my husband's side. I am the daughter of a professional dog trainer so I have been around dogs and vets my entire life and I have never met a vet who doesn't come into the room to meet with the clients. I have never seen a vet who didn't have a natural ability with animals. Most vets are capable of calming a dog or as a last resort use a muzzle to handle a difficult dog. I felt that not only did the vet fail in his ability to calmly handle the dog, he was extremely unprofessional projecting his inability to handle an energetic puppy as a slur against the dog. And on top of all that we were overcharged for the priveledge. I will never go to or recommend Banfield to anyone. I will drive over an hour to the other animal clinic because the experience was clearly superior to any treatment I could ever recieve at Banfield. If you love and cherish your pet steer clear of Banfield.
So My wife and I noticed one of our dogs was itching alot and then all of the sudden she started loosing her hair! So we took her in to Banfield's since that is the closest vet to our house. They said she is allergic to flea bits. she gave us First Shield and...
Poor care for animal at Banfield Pet Hospital
On Sunday, August 23, my two dogs got in a fight. I noticed on Tuesday, August 25, that the one dog's face on the right side was beginning to swell. I decided to keep an eye on it and take her to a vet on Wednesday if it was still swelling. On Wed her face did look worse, but my husband had chest pains and I took him to the ER, he was admitted to the hospital and ended up in ICU. On Thursday morning I called my daughter and grandson and asked them to find a vet and take my dog Sasha because her face was really swollen by now. My grandson googled the closest vet and found Banfield (7th Ave and Bell Road in Phoenix AZ). Since they are affiliated in the Petsmart store, I had confidence that this was a good place for them to take her. When they arrived and the exam was completed, it was decided that she needed to have surgery. The cost was given of approx $1200 and I agreed to this - since my husband was in ICU, I could not put his dog to sleep at this time. Surgery was done, a drain tube placed in her cheek, oral and ear drop antibiotics were given. (She has been given her meds every 12 hours since the surgery). On Monday, August 31, my daughter took her back to Banfield as requested by the Vet. She was examined and the drain tube was removed. On September 10 I noticed that her face was starting to swell again. I called Banfield and was told that in order to have her checked again I would have to pay another exam visit. I questioned this since if the decision to remove the drain tube too soon was made, then I should not have to pay for that mistake. Christy put me on hold, came back and said she had talked to the Vet - and that there was nothing they could do - if I wanted her checked again I would have to pay for the visit. I told her I was very unhappy and that if I was going to pay someone a 2nd time to care for my dog after this botched procedure by their Vet - it would not be them. This is the WORST vet attitude I have ever encountered. I am so sorry I took my pet to this location. I will do everything within my power to make sure others are aware of this treatment. I will share my BAD experience at every opportunity. I do not have another $1,000 to take care of my pet and if another surgery is now required, then my pet will probably die. Banfield at this location in Phoenix did not care about my pet – and since my incident I have seen so many unhappy customers at other locations that I now beleive that Petsmart probably doesn't care either or they would not have continued affiliation with Banfield My comments are to share my BAD experience - if my dog had not been so sick, and I would have checked all of the complaints before I would not have taken her to Banfield. Banfield Pet Hospital Inside Petsmart 17035 N 7th Ave Phoenix, AZ 85023 602-942-4308
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