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Banfield Pet Hospital - Beware, Don't use - Banfield at Tracy, California
I've been to several Banfield clinics in two other states and take my cat there to have her nails clipped. I have never ever received such unprofessional, rude and offensive service from the vet himself ever in the 14 years I have had my cat. My cat has several serious medical issues and see's a specialist for her treatment, therefore if she is in need of a nail trim and not a visit to her vet I've used Banfield in the past with no problems and excellent customer service. I just moved to Tracy California and the Vet was very defensive when he continually asked me questions regarding who provides my cat medical care and why? He seemed to be forcing the point that he could see/treat my cat and he was determined in a very defensive corrosive tone to outline how qualified he is and that in his exact words "We are a full service hospital and not just here for nail clipping." Of course his statement was after his vet tech ran my credit card for the services. Shocked and thoroughly feeling this is not a place where you should trust the staff to care and have patience for your pet. I ran back to the examining room where they were starting to clip her nails and asked them to stop and asked for a refund. This only infuriated the Veterinarian even more as he continued in a condescending nasty tone to say more to me. This occurred with a PetSmart employee a few feet away. When I turned to her she was shaking her head and I asked her pleadingly to speak with a manager, as we walked to the front of the store I asked if she had heard our conversation and even the PetSmart associated stated "He was being really rude to you, and unfortunately this isn't the first time." So please just be aware that this Vet is not a true caring professional and I worry that if it hasn't happened yet, someone and their pet might be adversely affected by their rude and unprofessional service. If I was treated this way for a simple service of a nail trim I hate to imagine the potential if someone was to trust this vet for any other, more involved service or procedure.
Banfield Pet Hospital in Washington, District Of Columbia - Banfield Vet. "too busy" to aid my pregnant Yorkie, lost 4 puppies!
Called Banfield Vet. when puppy born in distress, was told by receptionist Vet. was with another "client". Took my name and number and 20 minutes later (another pup had been born in distress) the receptionist, not the Vet. returned my call, telling me, "Dr. said there was nothing he could do for C.,my dam" My reponse was "well, then I guess I need to find a Vet." and hung up. Called emergency clinic, drove 20miles, (less than 2mi. to Banfield) to that vet. I hold Banfield potentially responsible for loss of 4 puppies, #5 puppy born at emergency clinic, doing well. Banfield fine for "shot clinic" but if you need good vetrinary care for your beloved animals, look elsewhere!
I usually buy Frontline from Banfield located at most Pet Smart stores. They were out the size I needed for my dogs. Was talked into buying "Fisrt Shield" told it was just as good as Frontline. NOT!!! My one dog has allergies to the flea bites and the rest of the other...
Banfield Pet Hospital in Cincinnati, Ohio - The best interest of the pet or the money
I started bringing my dog to Banfield in West Chester Ohio when he was only 6 weeks old. At 5 months old he developed a skin condition. I conintued with Banfield and the Vets came and went.I followed all recommedations and treatments. Finally told to go to a Canine dermetologist. Which I followed faithfully by the letter for months and months. Almost 5000.00 dollars later much going to banfield I made the decision to put my lovely dog to sleep, When we arrived at our appointment we were told to bring the dog to the back door, We stood in the heat for over twenty minutes, Eventually hearded into the store to wait to be put in a room , anouther 10 minutes. Finally a very young Vet who I saw eating twizzlers and laughing with her assistant came into the room and said she reviewed all the medical records as well as the dermatologists records. She looked me in the eyes as I was histarically crying and told me that I had not done enough for my dog and that she could not sleep at night knowing she put my dog to sleep with out examining him and testing him for herself. All my tears and begging to put the dog out of his pain only lead to her rolling her eyes and telling me she would work me up a estimate for treatment she thought was appropriate, Treatment that 4 vets and a specialist apparently missed. obviously pissed I left the store, was told I could not leave out the back door and had to walk around the entire shopping center to get to the back with my ill dog in the heat. Not before they chased after me wanting the money for the visit. Banfield is after your money and does not give a *** about your beloved pet.....West Chester Ohio
Banfield Pet Hospital in Saint Louis, Missouri - Price gouge, rude and billing is outrageous, they billed me double and for shots my pet did not get.
They inflate their bills, the vet is rude, they make you wait a long time. They give you this piece of paper that they checked everything on the pet from head to toe but I know for a fact they did not. They also contradict themselves on what they tell you is wrong and what they enter into their computers. They did not expect me to get a full printout of the x rays and physical.MY pet supposedly had two x rays but I was told I could not have them, it was against their rules. Here is what they put on the bill; office visit; physical exam (this was not done); radiology package; radiology interpretation; radiology exposure; radiology set up & handling; again radiology exposure for the second film;Medical waste fee (which I was told is the chemicals for the x rays); radiology package;lab work package ( they did not do); antibiotic injection (which they did not do); Treatment plan created ?Prednisolone syrup. People watch out if you take your pet there ask to see everything that is put on paper and question it then. Better yet find another vet.
Banfield Pet Hospital in Plymouth, Minnesota - Poor service and money extortion
Banfield is a huge scam! They've diagnosed him with heart defects (suggested surgery), cushings disease (suggested $1000s to test), diabetes (which they keep coming up with new ways to charge $100s each visit, just to name a few. I have followed the dr's ordered since we got our puppy (now 13), he has health has continued declining but banfield keeps saying I need to more...The service stinks, the dr's are a scam and my biggest regret is ever signing up for the "wellness" plan which has been anything but. Save your money, don't use them.
Banfield Pet Hospital in Chicago, Illinois - Banfield animal hopsital
BAH continues to draft my checking account. I am stuck in a contract(This is the 4th year of a 1 year contract!)They have drop off appointments for services (with no comunication) they are never available for sick or emergency visits. They always find a procedure, treament etc. in addition to "covered services so that every "in plan" check-up costs me $60- $300.00 more. They removed the wrong lump requiring a second surgery and acting like I should have been grateful they didn't charge me for putting my poor dog through anesthesia again. The last time she had her teeth cleaned it took 3days to recover from anesthesia and although " eye abnormality was noted on the apperwoork this was never communicated and coatand skin were "normal even though the reason for the apointment was hotspots (I had to have a drop off "well checkup" for them to see her) It took a threatening email before the Vet returned my calls about this I have yet to hear from Banfield regarding any of this. My advice is to stay away from "chain store" vets
My dog Clancy has dry eye syndrome, or keraconjunctivitis sicca. To make a long story short, he had an appointment 8/19/09 and the vet who had been treating him wasn't there (she said she would be, which was why I scheduled it for that time), so another one saw...
Banfield Pet Hospital in Hudson, Ohio - My pet was injured and is now lame
I took my pot bellied pig in for a standard hoof trim. When I got him back he was unable to walk at all and as of two weeks later is still basically unable to walk. Even though his hooves were fine he sustained some type of injury affecting his front legs. His neck and front legs were diagnosed by another vet as being bruised and swollen. Two weeks and $400.00 later the hospital refuses to accept any responsibility. My animal can as of now no longer walk!!!!!!!!!! The sad part is....the vet was willing to accept the responsibility but the hospital administation refuses.
Banfield Pet Hospital
Although we haven't suffered the loss of a pet at the hands of these folks, I do want to note their complete lack of customer service. Due to some family issues, I needed to take my wife's dog in for a Bordatella update on short notice. I called in and was told to come at 2PM for walk-in service. I got there at 1:45, checked in and told the receptionist I was in a hurry to get back to work for a conference call. I finally saw the vet at 3:15 who completed the procedure in under 3 minutes. When I complained, both the vet and the "nurse" simply shrugged their shoulders and said next time I should make an appointment since they had been busy taking care of "sick" animals. In other words, just getting a quick squirt to the nose was not a priority regardless of the problems that it caused me for missing an important business call. Not earth shaking I admit but if their attitude of indifference to their clients is that blatant, I don't want to take a sick dog in there and really need service. We will find a vet that actually listens and responds to client requests.
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