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Banfield pet hospital midiagnosed pet
I have a 6 year old golden retriever that came down with an ear infection.I took her to banfield pet hospital (Dr. Barto) in Lakewood Colorado.i was told she had a growth in her ear and needed to be removed and sent to a lab to make sure it was not cancer. this was going to cost about $500.00. I decided to get a second opinion and found a vet surgeon. i was told by the surgeon that the infection had to be treated first and re check the ear in a week.after the second check up from the surgeon there was no swollen areas or growth that had to be removed. I called banfield back and requested a refund due to total misdiagnosis.dr. barto was very smug and told me no refund and good luck with your dog.I had been bringing 3 dogs to her for about 3 years.this is very bad customer service and i will not be back to her facility.I feel refund is not much considering they were willing ti just operate and not treat the problem. i feel they were padding a ticket for money than taking care of the animal.i was charged $72.00 from banfield to do nothing.the treatment from the surgeon including ear cleaner and antibiotics was $52.00 Banfield in lakewood ,colorado is a rip off.
Banfield Pet Hospital in Allen Park, Michigan - Banfiled Pet Hospital
Money Hungry! Neeed I say more. I took my cat in for an eye infection. This is not her first time and I explained this to the very rude vet. She told me a list of things she would have to test for and came back with a bill for nearly $200.00 When I denied her the opportunity to rip me off and suggested just trying the antibiotic first, she barely responded. (as if I were the one who was absurd... Really?) She refused to give me the anitibiotic say it could be a number of things and she could not treat with out further investigation. So, I packed up my 7 year cat to leave. When I went to the front counter the young lady and I am using that term loosely proceeded to provoke me... by asking how my visit was and very rudely responded when I said I wasn\'t all to happy. (as if the ignorant doctor hadn\'t made me mad enough) When I cam home and looked the antibiotic up online I was even more pissed to find it treat each and every occurence she mentioned!!!! Seriously!!!! In these financial times to try and STEAL money from a customer who just wishes to take care of there pet is absolutely ridiculous! I am appalled and will NEVER go back to this place. I have ordered the medication online and it should be here tomorrow, and I will start treatment on my cat myself!
Banfield Pet Hospital Wellness Plans....Newburgh, NY
This place is a joke! We adopted a puppy a year ago and since he needed all his shots and to be neutered, we decided that it would be in our best interest to get the one year contract. What a mistake! We made it very clear that we would have to make the appointments either later in the evening or Saturday due to work and were told that would be no problem. I have been trying for well over a month to get him in for a wellness check up and have been told that they only have hours MON-THURS from 9 to 5. The excuse is that they have a shortage of vets. Bottom line is, they are charging us for a service that they previously agreed too but cannot provide. For anyone in the Newburgh NY area who is thinking of signing on with I would STRONGLY advise you to look elsewhere!
Banfield Pet Hospital (a part of Pet'smart) let our 10 month old yellow lab die a painful death because they were more concerned about MONEY than their oath to help pets. Our family hadjust moved to Victorville California when our Yellow Lab became very ill. She...
Banfield Pet Hospital in Dwight, Illinois - Banefield the pet hospital
i am also upset with and pissed o9ff with banfield hopsital . i now see why they needed a raffel. i won a raffel . i took my cat there and got there early enough to fill out the neceasaary forms they put me in a room at ten am which was my appointed time i waited a half hour and no one came to see me or tell me i was next i dont know if this is there protcal with raffel paients or just their normal way of doing business. needless to say i left. and want few thingsi read here i am glad i left. i cherrised my catjust like every one does there pets. i will also let them know how i feel about them. is there a site for them to cntac them and while i was there i dont know what kind of pet they had in the other room but i acctually heard the poor thingg scream.
Banfield Pet Hospital - Banfield wellness plans---killeen tx
I called to cancel my wellness plan in sept. and the office said I needed to call the 800 number to cancel- I did she got my last name, my pets name and supposedly cancelled it- when i asked about my auto payments she said they would stop the next month. I said okay and didn't look back. I had changed my accounts that month also and never checked that account to see that they stopped--*** me right??-- we only keep a little money in that old account so i never looked in it until my husband opened the statement today and banfield was still pulling money out. I called the 800 number and explained and she said she would set it not to renew but I still owed them another payment even though I hadn't been there since MAY 08 and called and cancelled in Sept 08!!!! the woman was not friendly and nor did she pretend to help me. she was rude and said that I still owed them, that there were no notes on the account saying I cancelled(which doesn't surprise me because sprint does that *** all the time-- at least they fix their mistakes though-- cant say that for banfield) I finally got so angry when she kept being so rude- talking over me and never answering my questions the same twice. she kept changing her emphasis and told me to call my banfield clinic to get them to fix it... I told her to get real- that she and I both know that they can't and she said "well...." --great customer service I tell you.... I was boiling... had been pacing on the floor and broke out in a sweat so I finally erupted and told her to cancel it and that I obviously didn't want to renew and she had the nerve to reply, "OBVIOUSLY" oooo.... I have never been so angry with a rep on the phone in my life... I am a fairly calm person and know that you get more bees with honey than vinegar but I have to admit I swore at her... that would be a first for me... although I really feel no guilt about it. I will never go to banfield again- I only went there twice and no one was friendly, no smiles, they weren't really into helping my pet, and I got the feeling they were all late for lunch. That's why I stopped going in may found Belton vet clinic in Sept where they don't nickel and dime you-they go out of there way to help your pet in a affordable way- on call 24-hrs a day, they love your pets AND I LOVE THEM!!!- I won't ever go anywhere else!! Glad I can finally put this mess behind me...
Banfield Pet Hospital in Arlington, Virginia - Banfield Animal Hospital, NoVA
Furious! I can't believe the horrible customer service that Banfield Animal Hospital provides. When I first went to Banfield it was for my puppy who had a small rash on one of his hind legs. The doctor said right away that it was probably puppy acne.....but let me get the ultra violet light to make sure it's not round/hookworm. No detection. But just in case, I'll pluck a couple hairs from the area and put it in this petrie dish for 7-10 days. Then I went for checkout and they wanted me to pay $50 for a 10-minute office visit (fine), $50 to re-look in the petrie dish in 7-10 days (but I have to call back for results) and $50 for the cream "just in case". Needless to say, they didn't call until about 14 days later to say, "His test came back negative and the Doctor thinks it might be caused by his harness". WHAT? His harness? I didn't even inquire with the vet about the small missing patch of hair under his chin, which I already knew was caused by his collar (so I no longer have him wear one in the house). So, WHAT??!! Seriously!? And another thing, when I was checking out, I had called my Mom to get her advise on the $50 cream. I had already waited a couple weeks to see if the rash would go away so I didn't see where waiting 7 more days would hurt, especially since there was not a single close detection with what the vet thought and when he used the UV light. While I was on the phone with my Mom, not more than 5 minutes, the receptionist said "(*sigh) Can I check you out yet?" Again, WHAT??!! So today I thought well maybe it was just a bad day for them, let me call and see what they can do for my cats heartworm testing. They were rude on the phone, want to charge for an office visit, and exam, and the testing. And at the end I said I just wanted to heartworm test so I could get some more meds for my cat. She said they could do the heartworm test BUT they can't prescribe the medication without the exam (which ultimately leads to paying the office visit as well). So screw it, I'm done with them! I'm even going to write to PetSmart asking them to reconsider Banfield as their in-house hospital. If not, they might lose me (and many others it seems) as customers. Banfield's POOR customer service is nothing compared to the excellent customer service I've always received from PetSmart. And that's too bad....really. P.S. - Please don't get me wrong on my review. It certainly was NOT about money. I would never put a price-tag on the care and concern for any of my babies. But a little niceness, care, and conern from your baby's doctor goes a long, long, lonnnngggg way.
Banfield Pet Hospital in Conroe, Texas - Very upset with Banfield Animal Hospital-Houston, TX
We took our puppy in for an exam. Our puppy needed to be treated for loose stools as a result of intestinal parasites. They put the puppy on 2 antibiotics. 4 days later, our puppy started having seizures. We took her back, to get another bill $175, and ran more "diagnostics" which they couldn't determine why she was having seizures. They ran bloodwork and stated she had low red blood count (probably because of the prescription diet she was on and low protein), then her white blood count was low, due to the parasites and to monitor the seizures and call back if they continued. They continued the next day she had 6 seizures (which she never had until she started taking the medicine they prescribed). I called them, of course...."bring her in to be seen, but there is a cost involved, we need to run more diagnostics. I told them we didn't have any more money, we've already spent $400 in 4 days. Then it was the scare tactic, well it could be distemper (which they supposedly ruled out yesterday), then she may have low blood sugar from not eating (I told them she was eating and drinking water and her gums are pink). Then it was "if she is having seizures that is very serious and you need to bring her in to be seen". I told them that I felt it was the medicine because she didn't have seizures until she started the medicine. I then searched online to research the medicine. Low and behold..... allergic reaction......seizures to the Albon. Why didn't they just say that in the beginning? Because they wanted more money. I'm furious and let them have a piece of my mind and will NEVER bring my puppy into them again. I called in to give them a piece of my mind and then some. She then informed me that she had to look it up in the medical book. What kind of *** is that? Since when did they not care about the well being of an animal? It's all about money with them. I will take her somewhere else.
Banfield Pet Hospital in Temple, Georgia - Banfield in Montgomery, AL is rude and incosiderate!
I used to take my dog to the Montgomery, AL Banfield. The so-called "manager" Kristi is never nice, but always rude and condescending. It seems like every time I go, I get stuck with Dr. Albert, who makes me wait HOURS in a room without even coming to check on me. The last straw was when I brought my dog in for a resperatory infection, and I was in a room for two hours before Dr. A came in, and proceeded to talk and chat and act like I hadn't been sitting there forever! She kept getting off the topic of MY dog and told me stories about herself and HER dogs and HER husband and ***. I'm never going there again. I want someone that will help me and MY pet.
Banfield Pet Hospital in San Diego, California - Banfield Killed My Puppy
I took my 11 month old Dachshund puppy to get its second set of shots. After the shots ten minutes later he starts gagging and vommitting and ultimately dies shortly after do to what they say was anaphalctic shock. Not sure if that is spelled right. The thing is this was his second round of shots of the same thing as before except one had lepto. Ultimately I now have no dog and they are still trying to charge me for the vaccines used. How is this possible for my dog to up and die in less the 15 minutes from vaccines he has already had once. Anyone?
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