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Banfield Pet Hospital in San Antonio, Texas - My English Springer Spaniel was made to wait for 2 hr. with me telling them he was bleeding .
my dog has been followed and taken care of at Banfield in Sa, Tx. for years. He is 11. I went there telling the lady he was bleeding frank red blood and needed to be seen immediately. I waited the 2 hrs thing it was more important for him to be seen by someone who knew him . He became listess and I got more concerned only to be tole agan it could be another 2 hours. I had spent thousands of dollars at this clinic and still my dog was ignored. I took him to the emergerncy hospital where he was in critical condition and had to stay days in the hospital . Needless to say I got a referral for another vet. This clinic lost a very good customer with 3 dogs and 3 cats who are always given wellness care. I am an RN and I know when people care about their job and their patients. These folks have idiots at their front desk. Thanks for the opportunity to ventilate.
I took my 18 week old Siberian Husky to Banfield to be chipped, and he came out with PARVO. He died 9 days later. They admitted he could have contacted it in their hospital, but accepted no responsibly. They also refused to treat him without payment, which I had to put...
Banfield Pet Hospital in Newark, New Jersey - Cat went in with eye infection,came home anorexic and deaf
My cat went into Banfied with an eye infection. She was 100% healthy & happy at the time except for that. Banfield said she had ear infections, dental tarter and need booster shots. Talked us into the Wellness Program. We kept her overnite to get all done. She was given general anesthesia for her teeth. We picked her up the next day and she came home lethagic, totally anorexic and DEAF! We had to force feed with a syringe. One week later we brought her back and she is there now. They are giving her IV fluids and antibiotics. After we left her here on the way home, the nurse called saying it would cost us near $500.00 for this event (which is their FAULT). We had already paid $270.00 for the first visit and $96.00 for the so called "Wellness Plan" and $22.00 per month will be taking out of our charge account for the next year. We could not argue as the cat was very sick and we love her. We do not know the outcome, but we feel they did something, maybe it was the anesthesia as to why she is deaf. WHY SHOULD WE HAVE TO PAY ADDITIONAL MONEY TODAY IF WE PICK HER UP. I am sure if we refuse, they will not give us back our cat! We need help and don't know where to go.
Banfield Pet Hospital in Woodbridge, Virginia - Banfield, vaccines and a swollen pup
I took our two dogs (chihuahua and rat terrier) to Banfield for their vaccines. My rat terrier had shown signs of allergy in the past to the Lepto vaccine so to thwart this we also covered the cost of medications to ensure no adverse reactions. Both dogs were given the allergy injections, very roughly I might add, and then given their vaccines. Once we got home our rat terrier began to swell like a water balloon. His lips were swelling so much they were purple and the animal I was looking at and holding to rush back to the clinic was not my dog anymore. The Banfield clinic was closed so we had to go to the emergency vet for another injection. The doctor at Banfield, when giving the injections, said he wouldn't charge us for one of the shots and didn't write it down so that when we went to the ER we had no record of what our dog had originally been given! Thank goodness when they started calling out drugs I remembered which one he said he was giving the dog or else I would have had a dead puppy. Do not take your dogs to the Banfield clinics.... I don;t even know if their "vets" are really vets.....
Truth about banfield the pet hospital. This company is owned by MARS the m&m's making company. Now tell me how a chocolate / candy maker know about veterinary medicine. Well it is all about money making. whenever a corporation is involved it is all about making...
Banfield Pet Hospital in Alliance, Ohio - Banfield Wellness Plan
Do not go to Banfield Vet. Clinics. They're over-priced and under qualified. A smart vet would work for himself not some big corp. I thought the prices were high so I signed up for the wellness plan to save money. My kitten died a few weeks later due to FIP and they make you call the main office to cancel. I tell the rep my kitten died under their vets care and she tells me I now owe them another $150. Guess I didn't make enough payments to cover the savings the plan offered. Felt like I was dealing with some big HMO. We don't need that kind of thing in animal care. If you don't believe me compare their prices to a local vet someone you know recommends. Its not worth the convenience.
Banfield Pet Hospital in Dulce, New Mexico - ONCE HEALTHY DOG-NOW BROKEN
I cannot express my anger with Banfield Hospital in Plano,Texas. We own a beautiful AKC cocker spaniel whom we have been the proud parents of since she was 7 weeks of age, and is now 7 years. Other then yearly vacs etc. we have never had any medical issues with her. We took our beautiful, healthy pet in for her yearly teeth cleaning and vacs. We returned to pick her up at the designated time and were told to have a seat. It took approx. 30-45 mins for the vet to come out and ask if our dog had been limping, obviously we said no. We were then informed that upon retrieving her from the cage she was discovered to have a limp. We were very confused and since we were told it was a slight limp our anxiety calmed. The next we knew the vet brings out our dog and not only was she limping, but was dragging her left rear leg behind her. The vet stated we should keep an eye on her and call them in the morning of the problem did not resolve. By the time we returned home she was showing obvious signs of pain and discomfort. I immediately phoned Banfield and demanded that our dog be seen first thing in the morning and that we be provided an answer as to what happened to our once healthy pet! We returned her and shortly thereafter I received a phone call from the vet asking "Has your dog been run over by a car because I have never seen this type of trauma in any other situation. I could not believe I was being asked such question about a dog who has never even been in our front yard!! The vet informed me that the ligament was completely severed and a splint would be required along with morphine for pain! We returned to pick her up at which time the vet reviewed the xrays with us pointing out the damage that occurred. We were told to give the morphine as needed for pain and bring her back in 10 days to eval whether or not she would need surgery to repair the damaged ligament. We decided to maintain our composure as we wanted pet treated without any malice from the staff. At this time we are still in the process of getting her well. This is one of the worst cases of negligience I have ever witnessed, and for the vet to have the odasity to ask if she was hit by a car was extremely disturbing. We now have the opportunity of seeing out pet possibly go through an unnecesarry surgery, and the development of arthritis. Needless to say our pets will never return to another Banfield hospital!! What ever happened to accepting repsonsibility? Word of mouth is a very powerful tool, and Banfield can be guaranteed that every person we know who owns a pet will informed of our experience and strongly discouraged from using this establishment!! We are also seeking legal counseling as this is clearly a case of negligence. PLEASE DO NOT TAKE YOUR PET TO BANFIELD OTHERWISE YOU MAY END UP WITH A BROKEN PET!!
Banfield pet hospital did not provide client service.
Banfield pet hospital did not answer their phone for days. There was no way to leave a message. I tried to cancel the Wellness Plan, to no avail. Now, they are going to send the balance to the collection agency. No client service at all for me or for my pet. I am broke. They provided no service. They cancelled and voided the agreement prematurely. There was no way to reach them by phone for days and days on many occasions. I tried to cancel, to no avail. They are unpleasant, unavailable, uncaring, only interested in additional money, and charged regular prices for my pet's meds prematurely.
Banfield Pet Hospital in Niceville, Florida - Ex Employee
The Dr I worked for had a nasty temper and would blow off the handle for anything and everything. She has slung medical supplies of the Lab Table, Thrown Hoses and more. The nurses were very quick to get the patients "started" in the exam rooms while Dr D- would just leave them there for over an hour. Quite a few people got up and walked out. She has kept a small animal there for at least 2 months. This critter belonged to a client and she client signed for the animal to be EUTHANIZED and she Paid for the Euthanizaiton. We were told not to say ANYTHING about the animal still being alive and there. She also has another animal, a dog there which when I left- was told that we were NOT to say the dog was still alive. She overcharges and everyone working there knows it. Her service *** and Banfields prices are WAYYYY to high. Every Vet in our area has much lower prices.
Banfield Pet Hospital in Palestine, Texas - Beware of Dr. Sanchez at Humble, TX Banfield
Dr. Sanchez at the Humble, TX banfield is the most unproffesional vet I have ever met. She is never on time, doesn't provide accurate diagnosis of pet ilnesses and just doesn't care about her job. Additionally the staff at this banfield are rude, obnoxious, and not friendly at all. On top of that their wellness plans are one of the biggest cons going around. I got tricked into renewing my dog's wellness plan with them, but when I saw them for the crooks they were, a hard lesson I had to learn through experience, I gave them a piece of my mind and have never returned and instead I spread the news of their lowsy service and business practices. Go to a private vet who is personally invested in his business and who trully cares about pets if you want quality pet care.
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