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I took my 8 week old Pug puppy to Banfield and I was told he had hookworm and giardia. I was given 1 pill and a bottle of medecine to give him a dosage after him evening meal. After 2 weeks (10/22/08) I took him back to Banfield and they told me he now suffered crom...
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3 comments
Anonymous
#752172

They gave so much medication to my dog until his kidney gave up and had to put him to sleep after 3 months. They also charged me for the whole year. I asked them why the kidney failed and they said it was normal for that breed.

BS :sigh

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Review
#140664 Review #140664 is a subjective opinion of poster.
Loss
$152
We took our then 8 week old puppy to Banfield here in Overland Park. At first they were so nice and wonderful so we purchased a wellness plan for her. Our little one is now 4 months old and not feeling well after her last round of shots, so I called to just ask and was...
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4 comments
Anonymous
#73472

Hopefully this response is not too late to help someone else with proper veterinary care.

As a veterinarian, I believe you may been mistaken about being heartworm positive at 4 months old.

I believe that the life cycle of a heartworm from L3 (the infective stage of heartworm which is transmitted by the mosquito) to the adult heartworm (which adult females are what is needed for a standard ELISA snap test) takes about 5-6 months. "Ring worms" are actually ring worm, which is a skin fungus. Banfield (and no other veterinarian, either) can prevent your pet from contracting that disease. Your pet should be on medication for heartworms (to prevent them) and should be treated for ringworm.

There is no free magic pill that cures or prevents every disease.

The information you present is sketchy and I would ask for a better explanation in person (i.e.

speak to the veterinarian, not the receptionist). You should demand good answers for the money you pay any vet, and also realize the money you pay to any establishment (not just veterinarians) is to pay for lighting, heat, salaries for all employees, goods and equipment, etc.

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#140531 Review #140531 is a subjective opinion of poster.
Loss
$500
I took my 11 wk Dalmatian puppy in to Banfield b/c she had a small lump on her neck that seemed to be tender when touched. The attending vet looked at her & immediately told us it was cancer & said that it needs to be surgically removed IMMEDIATELY or that my...
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2 comments
Anonymous
#49265

I took my puppy in during wellness hours when I was worried about a bump on his eye. The doc squeezed it and said it should go away. It worked.

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#140363 Review #140363 is a subjective opinion of poster.

Banfield Pet Hospital in Williamsburg, Virginia - Consumer's remarks here reflect indifference

In reviewing the remarks made on page 2 of some Banfield Hospital complaints, the writer commented about how "quality" medical care costs good money. At the end of her tirade, she advises readers that if "they can't afford medical care for their pet, they shouldn't have one" in the first place. What an ignoramous and grossly out of touch person she is! Have you ever bothered to consider how many elderly persons have pets as their only companionship because they have no family or relatives? Yet, most, even though they live on a very limited income DO provide adequate medical care for their pets and will make sacrifices of basic living necessities to ensure their pets health! Something you no doubt would ever even have to consider doing! You, no doubt are one of those individuals who've placed themselves on the "pedestal" of the "socially/financially ELITE" in this materialistic-oriented society of ours! You no doubt have the "luxury" of just waltzing into any hospital emergency room for treatment (for your own selfish self) for any old sneeze or sniffle and not have to even be concerned about the bill generated since you doubtless have exceptional health insurance and a 7-digit figure bank account to boot! I'd thoroughly enjoy letting you walk in MY shoes for a year and perhaps you'd acquire a little more empathy for those of us who love our pets and will sacrifice far more than you EVER will from what little we have to subsist on each month...particularly when one like myself is also battling cancer! And, with NO health insurance...only what minimal services are available from the government! Wake up to the real world! You may have a lot in the "material" sense...but your personality or "soul" leaves a lot to be desired! When's the last time you TRULY did something for someone else less fortunate with no thought of receiving any recompense? It won't be this country's economic situation that brings you down. If you want to see who will be responsible for that...just hold your hand up high and look in the mirror!
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#139865 Review #139865 is a subjective opinion of poster.
I have big dog, and she got a lump on her back. Of course, I took her to banfield and there, they acted like they never saw something like that before in their lives. They didn’t even know what it might me. They advised me to get a sample of it to get tested for...
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1 comment
Anonymous
#45186

Yes vets charge for everything. Always ask for a quote before they start treatment.

If they give attitude about it, find another vet.

You should be able to make decisions for your own pet (even $ related) without anybody judging you for it. You only know whats best for him or her and your situation and family.

Review
#139774 Review #139774 is a subjective opinion of poster.

Banfield Pet Hospital - Very unhappy with Banfield in upstate New York

I took our pet for an office visit and several times declined their "plans" but they wouldn't give up! They just kept asking if I wanted the plan for $442 or the one for $514. And these prices didn't include the medication they were suggesting. Since they were so determined that I was going to give them some major money, they charged almost $70 for a 3 day supply of ear ointments, in addition to the $45 charge for the visit. I got no refills, of course, so my dog will have the same problem in a few days unless I put up with the sales pitch again and pay another $115. And buying one of their plans wouldn't even help with the cost, since the meds are not included and are ridiculously over-priced - from Banfield's own Glenhaven brand, so they profit from anything they prescribe, also. Too bad they can't care half as much about a pet's health as they care about filling their pockets. I've had dogs all my live and never objected to paying a fair amount for pet care, but this is a rip-off. I'm out a good chunk of hard-earned money and my dog's problem is not even solved. Obviously, I'll never go back.
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Review
#139508 Review #139508 is a subjective opinion of poster.
Loss
$115
We had just purchased a puppy and she had a stuffy nose and was sneezing. We took her to Banfield hospital waited two hrs to be seen. When the doctor finally came to see our precious Sesi he asked us what her symptoms were. We told him what we knew and b4 even...
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4 comments
Anonymous
#48007

If only these so-called DVMs knew what the *** they were talking about. There's a foul word for ya.

All over the country these people are killing animals, being rude to the owners, and basically providing a horrible service. And here I thought the only awful Banfields was in PA where they tried to kill my sister's cat, said to put it to sleep & that he had diabetes. She took him to my vet, a real vet with a real practice not in a pet store, Northern Pike Vet Hosp. in Monroeville, PA who quickly discovered the cat swallowed something & needed surgery.

Didn't have diabetes, never did, and doesn't now.

Had she listened to these heartless idiots he would be dead instead of the healthy, happy cat he is today. Anyone who defends these monsters obviously worked there, or works there still, either that or they've recently had a lobotomy.

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#139271 Review #139271 is a subjective opinion of poster.
Loss
$200

Banfield Pet Hospital in Newark, New Jersey - They do not care about your pet!!!!!!!!!!!!

they actually refused to treat my cat unless you pay $400 up front !!!!!!!!!! they do not examine your cat ,they just don't care!!!!!!!! i complaint to the company and never folllow back!!!!!!!!!!!!! do not go there!they are so unprofessional ,i would never advise you to go there,they do not know what they're doing don't buy any ''welness plan'',they will try to get you to buy it,it's rip off. go to anther vet ,do yourself a big favour ,these people are not qualified to touch your pet,shame on them!!!!! good luck! c
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4 comments
Anonymous
#45189

Some Banfields are privately owned and some are corporate. So not all the same.

Vets have a huge problem with people not paying. Everyone has some excuse why they can not pay. Hence why they ask you to pay a down payment upfront. When I was working for a vet I heard every excuse why not to pay.

We had to get a 50% down payment according to an estimate before treatment. When we offered them Care Credit (A credit care for health care only and usually has no interest for a year) they said they did not want to apply for credit. Probably because they have bad credit and won't qualify. These people probably would not pay anyway.

Our vet was soft and usually worked with people for the sake of the animal. We lost so much money. It's not like these people are going to become life long clients and spend money with us in the future. You wouldn't go to your doctor and make excuses why you can not pay.

People think that just because its a pet that the services should be free and they don't want to pay.

The truth is that vets don't make tons of money and they have huge costs. Pay the $400, charge it, borrow it, get the money somehow your kitty deserves it.

Anonymous
#45151

Well guess, what it is a business not a soup kitchen. Either pay the vet bill or let your cat die. Or better yet don't get a pet if you can't afford to take care of it.

Anonymous
#44007

it's a shame that you had the Unfortunate event to have crabby people at that Banfield, I do assure you it's not like that at every one. The vet that treated my cat for a lip infection, didn't even care that I Couldn't pay. I've never had an issue, I would recommend a new bandfield if possible

Anonymous
#41929

Well obviously you don't care much for your cat either if you are not willing to pay the $400.

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Review
#139249 Review #139249 is a subjective opinion of poster.
Loss
$400

Banfield Pet Hospital in Minneapolis, Minnesota - Banfield service - depends on the locale

Banfield, among other DVM providers are vet and staff specific. I have had awesome care by facilities and horrible care by the same facility. Like most businesses these day, they also feel the pain of short staffing, budget crunches and minimal, unprofessional and poorly trained support staff. Those that are lucky enough to have professional and trained staff are lucky. Do not be afraid to tell your local VET about your experiences, good and bad. Remember we frequently hear about the bad and not the good. Most businesses want to succeed and need to know when their staff are rude, unprofessional and lack the proper training.
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1 comment
Anonymous
#44914

My dog has been at Banfield almost her entire life - she is 14-1/2. I have been at 5 or 6 different locations around the country as we've moved.

Service has always been excellent! Sometimes better than others, but mostly absolutely supurb!

Now my dog is older, and i am sure she will not be around forever. I am thankful for the awesome care she has had, and the numerous awesome caring physicians and staff!

Review
#138934 Review #138934 is a subjective opinion of poster.

Banfield Pet Hospital in Naperville, Illinois - Banfield is only concerned about numbers.

I would highly recommend finding a REAL Veterinarian Clinic for your pet and avoiding the Banfield with their high pressure sales tactics for you to purchase un-necessary procedures in order to get routine procedures. My case in point, my cat, she needed a tooth extraction but they refused unless I purchased a heart monitoring service (which was not covered in her wellness plan, mind you I was paying the optimum price $50+/mo.) I had asked if there was any indication as to her needing it right now? I was told, No, but they wanted to make sure. I declined. Now I could see if there was some thing in her blood work or IF the doctor heard something off, when listening to her heart. Later I brought my 4 year old in and the same thing... I refused. A friend of mine took her kitten in and she got the same sales pitch. I've done my research and Banfield is only about numbers and not their tag line... which is only a tagline.
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#138125 Review #138125 is a subjective opinion of poster.