Latest review first
I work at banfield. And to the comment about the Giardia not working- at Banfield if your on a Wellness Plan its garunteed and if the dog does get the disease Banfield pays for it. Also Lyme isnt just in certain parts. Tick in MICHIGAN carry it and cases have been...
Banfield Pet Hospital in Lawrenceville, New Jersey - Wellness plan - Ten
Some of you are incredibly dense, did you actually READ the plan before you purchased it. The Banfield Wellness Plan is NOT insurance, in fact Wellness implies that it is for keeping healthy animals healthy, it does not cover illnesses, diseases or broken bones. It helps you save money since the cost of vaccinations for a new puppy can average around $1,000.00 in the first year. Also Banfield is not a hospital but a doctor's office, so if your puppy is severly injured, sick or dying you would take it to the hospital. I doubt that if your child was incredibly ill you would take them to the doctors office, even though you know that they can't receive the proper care. So many of you constantly say that your pets are like your children, yet half of you don't even take care of them properly. Also, those who complain about their dogs getting sick after vaccinations, the vet lets you know what to do and what MAY happen if your puppy/kitten has a reaction. It is up to YOU to make sure that the issue is taken care of. Stop blaming others for your lack of pet ownership skills. My puppy goes to Banfield, has never been sick or had a reaction, I also make sure that I ask questions about every vaccination he receives. Everyone in the office knows Snuggles (my puppy) and comments on how much he has grown since his last visit. I recommend using Banfield to other pet owners. Once again just like you would do research on medical care for your children and yourself, do it for your pets as well.
I came in at midnight with my yorkie trying to give birth - I set in the reception 30 min before being sent to a little exam room set in there another hour listening to the very young girls out front and a young tech (male) laughing and talking with each other - then a...
Banfield Pet Hospital in New York, New York - The Employees are so Rude ~
I called to get a copy of vaccine records. I was on hold for 11 minutes and 35 seconds. When the receptionist finally came on, she said - I'll check and if I have them, I'll print it out for you to pick up. If you have them? After 11 minutes? I asked her if she could please check now, I really needed them. She sighed, put me back on hold, came back on said - I'll print them out, thanks bye - and hung up! I was speechless. I haven't been to Banfield for quite some time. This type of behavior is the reason I switched to our local veterinarian hospital - more expensive but I never leave there angry and when I call they remember my pups! This is certainly a "Buyer Beware!"
Today, I've taken my cat to the Banfield Pet Hospital (#447), and had a very unpleasant experience there. I have called them earlier today to inquire about a walk-in service, which included obtaining a health certificate for my cat. I was told by the person who...
Banfield Pet Hospital in Washington, District Of Columbia - Banfield employees are grumpy and rude
From all of these comments, I can see why I have really not enjoyed my time I am stuck with Banfield. You people who work at Banfield hate your jobs and I can see why. As soon as my plan expires I am through with you. The plan is a racket and the automatic renewel is criminal. I used you for convienience and now I don't have the time to fight with you. You win! I will stick it out with your grumpy receptionists, poor service and shady business until April when my plan expires. I hope you people all find better jobs.
Banfield Pet Hospital in Stone Mountain, Georgia - Would not give test results
We took our dog to Banfield in McDonough, GA several years ago because she seemed lethargic. She was put on an IV to keep fluids up that morning, and they supposedly ran various tests (over $500 worth); but by that night he was dead. When I asked what the test results showed, I was told that they would not get the final results since she had died (of course they still charged for them). My fear is that they did nothing more than put in an IV and left her in a cage for most of the day since they seemed very busy. Otherwise why not give me the test results? Unfortunately we were new to the area and did not know about other providers. We now use Henry County Animal Hospital. They care, and they are very competent.
Banfield Pet Hospital in Louisville, Kentucky - Banfield almost killed my dog
I took my dog to Banfield #1117 for a recurring monthly illness. They never did find out what was causing it I did. After my 4th time of taking her in I realized it must be the WormShield meds they had her on. The vet tried treating her for stomach issues. She was having an Ivermectin reaction. Had I given her another pill next month it would have more than likely killed her. They almost killed my dog and will not cancel my contract. Do not take your pet to Banfield they do not care about your pets. Heartless doctors!!
Banfield Pet Hospital in Meriden, Connecticut - I brought my dog to Banfield for a checkup, and she started vomiting as soon as I walked in my door.
To Whom It May Concern, I brought my dog into the local Banfield Hospital, for her regular checkup and updated her shots. When we got home she vomited eight (8) times in twenty(20) minutes. When I called them they told me to bring her right back in. I did this and they kept her for four(4) hours, giving her IV Fluids among other things. I was flabbergasted when I had to pay over another $150.00. My dog cost me $301.58+ just in vet bills and medication for her. Whatever they gave her or overdosed her on made her sick. She was pronounced in perfect health in the morning. I think some, if not all my fees should be recinded. I had to pay it cause she is my baby, but I only get $500.00 a month from Social Security, I am 70 years old. That is not much to live on these days. I will never bring my dog back to Banfield again, after the treatment I got today. It was the first and last time I'll go there. I'll be waiting to hear from you concerning this matter. My phone number is 401-738-0757 or you can write to my e-mail me at email@example.com or my neighbor's, firstname.lastname@example.org. I will continue to shop at Pet Smart though. Thank you, Helen E. Ledoux PS I am using a friend's computer as mine needs repairs, that I cannot afford.
Banfield Pet Hospital - Banfield The Pet Hospital North Phoenix AZ incompetent office staff, didn't know company price match
Four weeks ago we took our 14yo Golden Retriever to the Banfield in North Phoenix. She was having trouble with her hips, a known problem for aging Goldens. She’s been on glucosamine and chondroiten for years but it was no surprise it was no longer working. The arthritis has gotten worse or this is just a temporary flare-up. In either case, she needs an anti-inflamatory and was prescribed Rimadyl for 2 weeks and then a re-check. A 2 weeks supply was about $38. Two weeks ago we went back for her 6 mo exam. She’s also been on Soloxine for hyperthyroid for about a yr now. The vet was very nice, and did various tests. The report we got was that she’s also now anemic and has some unknown infection causing her white blood count to be high. She was prescribed 2 weeks of Clavamox for the infection, 2 more weeks of Rimadyl to help the arthritis pain in her hips, Hi-Vite to add iron for the anemia, and continued use of the Soloxine. (The glucosamine and chondroitin I’ve never gotten at the vet) The bill for the Clavamox, Rimadyl and Hi-Vite was about $149 for 2 weeks suppy!!! I told them I couldn’t afford it and would look on the internet for a better price. They said ok and let me walk out. This was on a Saturday morning. That afternoon I compared PetMeds.com and PetCareRx.com prices. I placed an order with PetCareRx.com for the Clavamox and Rimadyl. I couldn’t find the Hi-Vite on their site at the time. Sunday I called PetCareRx.com to verify that they would be contacting the vet first thing Monday morning for approval and to determine shipping time. We agreed I should have the shipment by Friday. Monday morning I called Banfield North Phoenix to let them know they’d be contacted for the approval and I needed to get enough pills to last until Friday, as well as the bottle of Hi-Vite. I picked them up later in the day for $50+ … for 4 days supply!!! Later in the week, on Thursday I wanted to check to see if the delivery of the pills were on schedule. When I looked at PetCareRx.com the order hadn’t shipped yet. I called them to find out why not and they said they haven’t been able to get vet approval. So I called Banfield North Phoenix to see why. They told me they had just gotten the fax that morning. This didn’t sound right to me since I’ve been using PetCareRx.com for about a year to get the Soloxine and never had a problem. I asked if they were going to give the approval and they said not until the next day when the vet that examined my Golden was back in the office. I told them that wasn’t acceptable and who could I talk to with more authority. I was told I was talking to the Office Mgr Trisha. I asked who her boss was, or who was next in line with authority and she told me no one. She then said she’d talk to the vet that was there and came back to inform me that the vet didn’t want to approve medication for an animal she/he hadn’t examined. (The notes and medication prescription should have been in my animals records!!) Then I continues to press for someone of more authority to talk to and she said there was no one. I told her I needed more medication now to last until the shipment would arrive from PetCareRx.com. She said they would fill it for me but not a discounted price. I told her it should be free for their incompetence or at least give me the $20 to express the order from PetCareRx.com. She said she couldn’t do either. I again pressed for someone of more authority to talk to and she said I could call Banfield Corporate but I’d end up back with her. I took the number for Corporate. I work in the corporate world and know that there is always someone to escalate to unless you’re talking to the owner. It was too late in the day at this point to call Corporate (Portland OR); however I called PetCareRx.com back to see why they just faxed Banfield North Phoenix Thursday morning from a Saturday order. They read all the order processing notes to me showing all the dates/times that phone calls were made to the Banfield North Phoenix office, voicemails left, no returned calls, so they finally sent a fax Thursday morning. Friday morning I called Banfield Corporate and explained all of the above. The complaint department at Banfield Corporate was totally appalled at my experience. He told me that they have been price matching for quite some time now and that the office staff should have known all about it. He went on to explain that they have marketing brochures to be handed to the customers explaining how it works. He also told me that the minute I said I couldn’t afford their medication the office staff should have made sure I knew about their price matching policy. He wrote everything up in a formal complaint which he then explained would go to the North Phoenix Office Manager (the girl I talked to - Trisha), her District Manager (see, I knew she had a boss someplace with more authority) and several other people he didn’t name. He told me to call the North Phoenix office to let them know that they need to price match the medications to PetCareRx.com or any other place I choose and if I have any trouble to call him back (or have them call corporate). He also informed me that they will honor price matching for 30 days and for me to get my previous invoices taken care of as well. All I needed was a print out from the website I was looking at that shows the product name, dosage and price. I finished with the Banfield Corporate call before the North Phoenix office was open. Several hours later I gave them a call. They were all surprised they did price matching and claimed to know nothing about it. Sorry, but that’s part of the Office Mgr’s job … to keep up on policies, especially customer service policies. I informed them I was canceling the PetCareRx.com order so I didn’t have to wait for shipping and would be in later that day with my website printouts to get the remaining 10 days of the written prescriptions. They honored the prices for all my invoices for the last 30 days as Corporate had promised. If you decide to use a Banfield Office, make sure you check medication prices and know that they price match even if the staff says they don’t. If you need to call Banfield Corporate the number is 800-838-6738 and let the operator know you need to talk to someone about the service you received at a Banfield Office. The operator will get you to the correct department.
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