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My 12 year old doxie passed away while in their care. I feel it was his time. When told of his passing, the vet was cold and uncaring. I was not able to hold him one last time or say good bye and tell him how much I loved him. I wanted and paid for his ashes to be...
Banfield Pet Hospital in Kansas City, Missouri - Animal Neglect resulted in death!!!
On July 9, 2008 I took my puppy in to Banfield animal "hospital". The reason why I took him there is because my puppy was sick with Parvo. All he needed was his treatment. When I took him there they took him in, they wouldn't touch him and acted like they were going to help us and told us not to worry about anything and they would call us back. They called us with an estimate, and I explained to them that I wouldn't get paid till Friday. My intention was not to leave him there get him treated and not pay. I just did not want him to die. She said I had to come pick him up! While I was trying to find other resources to see what other options we had, we kept him there thinking that they would at least give him fluids. You know keep him well while he was there. Before we went to go pick him up, I had a very rude phone call from a worker there named Liz. She was being very smart alec with me, and her and co workers were all laughing in the background. When we went to go pick him up he was still in the cage where I had place him in, laying un touched. Because of them my puppy is now dead! They could of done something to prevent his death, but instead all they did was ridicule us and laughed in our face. The reason why we went there is because on their website, it says they treat Pets like family. Well I'll be the first to tell you, that’s a false advertisement. They do not practice what they preach!! The place I went to go get his treatment the first time were really helpful and assisted my puppy right away. They also said that by law they should of done something to help him. Instead, they let him sit in a cage for 10 hours and feel every second of his suffering pain. This is a form of cruelty and neglect. They are a business and they are supposed to be there to help animals. I hope this is not the way they treat other pets because no one deserves to be treated that way. They treated him like he was just a nasty piece of trash! We took him there in hopes that they would help him, instead we got a bunch of rude, insensitive, and uncaring people. I would not even take anything in need there ever again. That place was a big mistake in my part. I hope that what happened to my puppy, will not happen to anybody else. They should seriously change their advertisement on their website to, "Have money? Come on in!!" Cause that’s the way they treated me! I want this email to be forwarded to anybody and everybody, that can help me put these people out of this profession, because the way they treated my puppy shows that they are not professional, or trained in their occupation. I will not stop until my voice is heard. And I will not let this die down the way they let my puppy die. It's a shame how people who are supposed to care for pets can be so cold hearted to an innocent little puppy!! The place I went to was in Fort Worth , Texas Pets Mart Banfield Hospital 415 Carroll St (817) 870-1865 The girl I would especially like to report is named Liz! I will also proceed in pressing charges! Please contact me immediately to see what can be done. And also from preventing this from ever happening again. Thank you, Wendy Guerra
Banfield Pet Hospital in Issaquah, Washington - Ther are rude and always have added expences
After posting your conplaint about banfield here, call their Corporate office and do the same, to a real person. Something should happen to initiate change. Banfield corporate phone # 1-800-838-6738 Call Banfield Corporate Office the number again is; Banfield corporate phone # 1-800-838-6738.
Banfield Pet Hospital in Katy, Texas - NEVER AGAIN!!!!
MY APPT WAS @ 5P, I ARRIVED ON TIME, THE OTHER 5 O'CLOCK APPT WAS INFRONT OF ME,THERE WAS A TON OF PEOPLE & DOGS SO OF COURSE MY DOG WAS GETTING A LITTLE RESTLESS,6P ROLLS BY & I'M STILL WAITING TO BE ROOMED,WHILE THE OTHER 5 O'CLOCK APPT IS READY TO CHECK OUT, THEN I WAS TOLD TO TAKE A WALK SINCE THE "WALK IN" DID'NT WANT TO BRING HER DOG AROUND MINE,AN ENGLISH MASTIFF,FRIENDLIEST DOGS EVER, STAFF WAS SO RUDE,ANYWAY SINCE THIS WOULD BE PROBABLY OVER 500 WORDS I LEFT @8:30P...PISSED!FOR A 15 MIN VISIT & 10 MIN TEST, WHICH TURNED INTO AN HOUR SINCE THE VET WAS IN & OUT THE ROOM 3 TIMES DURING HER EXAM, NO THANKS, I'LL STICK TO MY PRIVATE VET, LEARNED MY LESSON FOR TRYING TO SAVE $ WHICH I DID'NT,PROBABLY PAID MORE.
Banfield Pet Hospital in Phoenix, Arizona - Banfield Gave Us Beloved Pet's Remains In Paper Bag
Our dog Casey began suffering from kidney failure approximately a year ago. During this time Banfield's level of care has been sub-par at best and most unprofessional. There were times we would take him in for blood tests and to be hydrated only to pick him up and find him to be in great distress and limping. When we called Banfield and asked to speak to the vet, we were told she was too busy and to "watch him" for a couple of hours and if he wasn't better to bring him back OR, if we wanted, go ahead and take him to the ER now. We'd just paid Banfield 30 minutes ago to care for him and now they couldn't be bothered. The very worst however, is when he finally couldn't fight any longer and we made the difficult decision to put him at peace - which Banfield fought against and kept encouraging us to bring him in EVERY OTHER DAY to have his kidney's flushed at a cost of over $200 each time - and at a much higher cost to our pet in stress and discomfort - I find that cruel and irresponsible. We chose to have his body privately cremated and the remains to be place in a wooden box with his name on it. This was all discussed prior to putting him at peace, and was also paid for at a cost of over $230. My sister went yesterday after they called and told her his remains were ready to be picked up and what did they give her? His remains were loose in a BROWN PAPER LUNCH SACK inside a plastic container. My sister was too upset to deal with it at the time, and I don't know who was cruel enough to think it was OK to hand her his remains like that in the first place in such a disrespectful manner. I'm calling corporate this afternoon for an explanation, restitution and resolution to this situation - and an apology to my sister. Bottom line - save yourself the grief, frustration, and potential harm to your beloved pet. Find yourself another vet and stay clear of Banfield at all costs.
Banfield Pet Hospital in Denver, Colorado - Stay away from Banfield if you want a healthy pet
For those who say "gee they get busy" try going to a GOOD vet and see how they handle being busy. You'll actually get good care--unlike at Banfield. They rush you into signing paperwork for their health plan (which people should know is good for ONE location--if you don't like that one you CAN'T just move to another one, they won't let you take the insurance). They then give your pet an unending list of needless tests every time you bring them in to justify the cost of the insurance. Yes, insurance makes sense, but only when you are working with a reputable vet. That would not include Banfield Pet.
Banfield Pet Hospital in Orlando, Florida - You people are nutz
you guys are lame. banfield tries the hardest towards treating your pet like family. you dont see how busy things can get for them. thats crazy i would like to see all of you people behind that counter talking to rude people all the time. even on the phones that are ringing off the *** hook!!!i dont belive anyone should have a chance to talk unless they have been in the situation where they have to deal with these people all the time. and people act like there pet is there child and i dont think thats a bad thing or anything but its kind of annoying. but the people at ban field are really great people
Banfield Pet Hospital in Naperville, Illinois - They refuse to admit they where wrong
I went because my dog I bought was not gaining weight. They told me i needed a bunch of test that cost $375, then the results came in they said my dog had a liver shunt, and needed surgery so i took my dog to the speacialist that they sent me to and he said the test where done wrong. So I went to see another vet he also says they do need those test. So i go back and they refused to admit that it was done wrong even though i had a speacialist and another vet say it was wrong. So i paid 300 to the other vet who did the test and came back the dog was fine it needed a certain kind of antibiotic and is doing great to this day 4 years later thats not the only prob. Ive had with them just the most expensive.
Banfield Pet Hospital in Phoenix, Arizona - Banfield the Pet Hospital Concern
I have just sent an email to Banfield to let them know my concerns with the employees and the constant wait times. (I know that there are emergencies, but I always have the first appointment in the morning and there is ALWAYS a long wait.) I have in the past emailed about a perticular employee that was VERY rude. This complaint was handled very professionally and I was called by the manager and apologized to. I do agree with some of the posts, but I wonder if anyone has talked to anyone at Banfield about these issues. They cannot get any better if they aren't aware that there are this many dissatisfied customers. I myself to not plan to continue my two wellness plans so I do not suggest Banfield, but I do think all companies can only benefit from suggestions and valid complaints.
Banfield Pet Hospital near Barrett Pkwy Marietta GA is a dangerous place to take your pet based on my experience. I signed up for a wellness plan and followed their schedule for preventitive treatment. What I discovered was that on every visit the staff had changed and...
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