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I DONT UNDERSTAND WHEN AND WHY IT EVER BECAME LEGAL FOR ANIMAL HOSPITALS TO CHARGE YOU LIKE ITS GOING OUT OF STYLE!!! $355 FOR ONE VISIT....THATS REDICILOUS. NOT TO MENTION THEY HARDLY DO ANYTHING FOR CHARGING YOU AS MUCH AS THEY DO. THEN THEY HAND YOU ALL THESE...
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8 comments
Anonymous
#35865

banfield charged fees for everything! The staff that works outside r underqualified!

Truely a franchise! all they care about is how to get more money. I used to take my pet there!

She got a bump and they wanted to charge me $100 for just a test and then OF COURSE you have to pay somemore to remove it. BTW i have the wellness plan!

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Review
#119242 Review #119242 is a subjective opinion of poster.

Banfield Pet Hospital in Inwood, West Virginia - Warning.....Don't use Banfield!!!!

Warning......once you sign up for their "savings plan" you can't get out. They will automatically renew you and if you want to cancel, you have to do so in writing and they think they can charge your card for the rest of the year (this is even after you fulfill your year's commitment) or charge the difference of the money they think they "saved" you. On several occasions the vet didn't even look at my dog and the lady at the desk already made an estimate of that day's charges and how I was going to pay. I had a $400 bill once, ran a lot of tests and they said nothing was wrong and sent my pet home with a few sulfur pills. I regret listening to a guy who had not been with the program long. My dog was very scared to go there and now he loves his new vet and has no anxiety.
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2 comments
Anonymous
#11740

I have had all 5 of my dogs on the wellness plan. They show you on paper how you are saving money.

Yet the prices they quote for what they do are bull. I have began taking my dog to a local vet and the prices are half as bad as they make it sound. Truth be told.

Your being taken by going on the wellness plan. Go to a local vet.

Anonymous
#11299

First of all the "savings plan" you are referring to does save people a lot of money. I saved about 1600 dollars on my two puppies before the plan renewed.

If you read the contract you signed for the "savings plan", you would know that it is a one year contract and that YOU do have to cancel it when you are ready. It's done that way because people don't want to stop saving money on their pets medical expanses. And you would also know that if you cancel your plan prior to that year being over you have to either pay the services that had been given to you at regular price OR the rest of the year. Banfield isn't trying to milk you for money, don't worry.

They have the lowest prices of any vet that I have been to.

And those saving plans are amazing. :grin

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Review
#119226 Review #119226 is a subjective opinion of poster.
I have read through a lot of reviews on here and I dont get it, I love my banfield. I go to the one in livonia MI and I have been to about 4 other vets and I feel so comfortable and safe with them. I can tell they actually care about my animals and I dont feel like...
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4 comments
Anonymous
#23212

Ash, read your contract. As it states, and as all Vet Techs, DVMS, receptionists, etc are trained to say "This is a year's contract If your pet runs away, you give them away, or they pass away, you are responsible for the remaining monthly payments or the retail value of the services rendered, whichever is LESS."

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#118942 Review #118942 is a subjective opinion of poster.
While reading some complaints about the wellness plans, I have decided that people are not being educated, and that is why there are SO MANY people pissed off. As a Banfield client AND employee (YES i pay full price), let me help break it down (and give you a few tips...
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97 comments
Anonymous
#1211586

They continue to charge for the plan even after your pet dies.

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Review
#118908 Review #118908 is a subjective opinion of poster.
They always manage to find billable items in spite of "the Wellness Plan." I will be kind and state that what Banfield stands for is "the business of medicine is business." Their charges are usurous, their staffs are inexperienced and if you see the...
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12 comments
Banfield Pet Hospital
#280682

@R.I.P Beatrice Gertrude,

We are very sorry for the loss of your dog, and we would like to help you resolve any issues with your Wellness Plan. Please give our Wellness Plan Relations Team a call at 888-649-2716.

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Review
#118432 Review #118432 is a subjective opinion of poster.

Banfield Pet Hospital in Portland, Oregon - No complaints here

I have been with Banfield for 10 years as a client. I have been to several as we moved around the country. As a whole I would say that the vets have been great. Prices are higher than some, but worth it! Honestly I find that we spend most time working with the techs and I have liked that. They love my two cats and 2 dogs. I would recommend that you check it out. They do have free office calls if you are a new client and ask! I have one cat on the wellness plan and that has been okay. I really use them more for when my pets are sick. Nice thing is since they are all over the place I can always find help when I am traveling.
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1 comment
Anonymous
#9639

Prices are high?

For the same spay procedure at neighboring hospitals, it costs 600+.

Even without the wellness plan my Lab got spayed for 350!

Review
#118253 Review #118253 is a subjective opinion of poster.
Loss
$450
We have always taken our dog to Banfield Animal Hospital/Clinic in PetsMart for her vacinations and check-ups. In February of 2008, we took her again because she was acting very lethargic, her skin was very scaly, no appetite, etc. They did a blood work-up and said her...
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7 comments
Anonymous
#171915

I am completely ticked off at the treatment from Banfield Pet Clinic. I so wish I had read these reviews prior to taking my Maltese in for a routine rabies vaccination.

Upon arriving with my pet, I thought it a little weird that the DR. continued to ask if she had been throwing up or sick at all. I continued to tell him no, yet he asked several times. After giving the shot, the Dr.

said that she would be very lathargic. I thought this weird as well, as she is 8 years old and has this shot every year and never has been phased by it at all. When we returned home with our pet, she was not only lathergic, but she was "drugged" looking. Her head hung, she stumbled to the side when she walked, and she went to sleep very soon after getting home.

The next morning, within an hour time frame she had thrown up eight times. she wouldnt get up, she wouldnt eat or drink. When I called the Banfield office, they said "oh, you should bring her in right away". They said she would need 24 hour observation and an IV drip and we are talking hundreds of dollars!!!!

For a routine rabies shot!!! This company is guilty of making your pet deathly sick, in order to make money to "help" them.

I am taking further action and anyone who feels they should do the same is welcome to contact me at yahoo. The name is sneebler1221

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Review
#117429 Review #117429 is a subjective opinion of poster.
I came home from a psychiatrist appt and getting more spinal x-rays. When I got out of the car and came to the back gate, I noticed my brother and sister-in-law let the doggies out. However, Nicholas(my beloved Chihuahua) was not there to great me. I walked up the...
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5 comments
Anonymous
#485961

In the end, it really is all about making a connection with the vet staff at the Vet that you chose for your pets. I know I had a scare a few months back, back in October.

My dog had eaten food (that someone had carelessly left behind when there was a halloween party at my house. My room was locked too! But my brother unlocked the door and let his friends in.) that was wrapped in tin foil and spoilt. My dog managed to get a hold of the food.

(i'm guessing a hamburger?) and ate it all. The next day, my dog threw up all over the place, in his vomit was worms. I called the nearest pet hospital and it turned out to be a Banfield. When I took him there, the people were waiting for me and took him in.

To this day, they saved his life.

I do go to a even closer Banfield location nowadays, and I know that staff there very well. I can say for sure that Banfield is my number one vet because they geniunely care about my dog.

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Review
#116672 Review #116672 is a subjective opinion of poster.
Loss
$500
My 18 month old shih tzu, and my 5 month old yorkie suffered smoke inhalation due to a fire. Ems rescusitated both and provided oxygen. They told me to rush to my vet. They were o.k. They need more oxygen and IV fluids. Bandfied ignored me.I yelled for help. when thr...
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6 comments
Anonymous
#199788

i agree with this pet owner. ANY DVM (EM clinic or not) should be capable of administering oxygen to these 2 dogs.

This is basic medicine and does NOT require the immediate referral to am EM Ctr. Besides, these 2 dogs were already there. Why would you turn them away when it is clearly an emergency, and send them miles down the road to another hospital? Most states REQUIRE that a DVM immediately make attempts to treat (and at least stabilize) an emergency.

Besides, didn't they take an oath?...

Once the pet is stabilized some, referral to an EM Ctr for overnight care might have been reasonable... Sad, very sad...

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#116654 Review #116654 is a subjective opinion of poster.
My puppy was a Shih Tzu, 68 days old and weighed 2.15. I had her 24 days. In those 24 days she went to Banfield 4 times. First time-bought Wellness Pkg. The vet told me that Shih Tzus were one of her least favorite breeds-she had nasal problems, ear infection and got...
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50 comments
Anonymous
#559761

I had the same problem only mine was a 5 week old kitten that we had saved of the road! She was doing fine but we wanted to just get her checked out because she was having a little diarrhea.

When I went in they did all kinds of tests and in the end told me everything was fine that she was just a little dehydrated. Then they sent me home with fluids and a can of food.

Not even 24 hrs later she died. Funny the vet told me she was going to be fine!

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#116226 Review #116226 is a subjective opinion of poster.