Latest review first
Banfield Pet Hospital in Birmingham, Alabama - Banfield's latest unsatisfied customer
I do not beleive that if someone complains about service that it means they are cheap and do not want to pay the expense for their animals. I LOVE the care that my animals receive at Banfield and you can't beat price as far as programs are concerned. The actual Veterinarian is fantastic. HOWEVER, I have two healthy dogs and have now visited three times in this past week and have to return AGAIN in a couple of weeks with BOTH of them. I have always been very laid back and easy going but the level of ridiculous at Banfield in Webster, TX has exceeded even the highest of extreme scenarios. My problem with them is their HORRIBLE reception. They have no clue what they are doing up front and never have (at least for the past two years of seeing my boys). They constantly screw up appointments, do not leave notes in the files or communicate with each other, charge for things not given, call back to confirm wrong appointments after just hanging up with me (and don't even remember our conversation a half-hour ago) and it only gets worse. This isn't something new that I have just started dealing with, it's the last straw. If the actual care wasn't so good- I'd have left a long time ago. Only bring your pets here if you have time to deal with *** at the front desk and have plenty of time to shuttle a healthy animal back and forth for what they forget to do. I really should have my own parking place there. They continually ask why you are there when THEY set the apointment to begin with!!!!!!! All in all- not the best place unless you are prepared to get everything they tell you in writing at each appointment. I now have to bring in a file EVERY visit to show those idiots exactly what they said and even then, they can't tell me why they said it. They even have the nerve to get snarky and rude when you are frustrated with the stupidity and confusion.
Banfield Pet Hospital in El Dorado Hills, California - I had a small dog. She was seen by banfield for over 10 years. She was in pain.
My little Missey. She was seen by banfield for over 10 years. When Missey became 15 she started having trouble with an inner-ear problem. Banfield did nothing. another vet worked with me on meds. during this time she became in extream pain. other vet gave pain meds and shot. In a three day time frame I went to two vets. and a third vet to finially put her to sleep. We needed lab work, on thursday I asked banfield if they could do annual lab work, she was due, they had no appt till following week. to late for missey. xray also showed large mass.Banfield would not do annual lab work till tuesday. She died on sunday, mothers day
Banfield Pet Hospital in San Jose, California - I'm not gettting what I paid for
I'm paying for service, so services me! Day of neutering; after taking the day off they tell me something is wrong with her Liver function bld test and more blood work would need to be done. Those results came back and she is actually normal and couldn't have anything wrong with her liver, so we schedule again and again I take a day off, showed up at Banfield, Antioch, Ca, to only find out they were closed, no Vet on site. Now yes I did have an appt, no, they can't say how they tried to get in contact with me to re-schedule and i'm on the short end of the stick again. The person in-charge clearly do not value there customer cause if they did, the staff as well as the person in charge would have thought to have service recovery.
Banfield Pet Hospital in Las Vegas, Nevada - Beware of Banfield!
My dog was very weak, vommiting, and not eating. They prescribed a medication for the vomitting. They ran blood tests and I was told everything was fine. They recommended I take her to another vet if she got worse since they would be closed. After several visits I ended up taking her to the other vet in which they diagnosed her with Addison's Disease she later died that died that evening. After this I did some research on this disease, if they would have given it more effort to diagnose, her death could of been prevented. To add insult to injury, they are going to still charge the monthly fee for the insurance, even though she is deceased. They don't care about your dogs only your money.
Banfield Pet Hospital in Stone Mountain, Georgia - Banfield Kennesaw incompetent, rude, and unprofessional
I took my 3 year old yorkie to Banfield Pet Hospital at Petsmart in Kennesaw to get his rabies vaccine and heartworm pills. While I was there, the nurses were completely incompetent, they threw away and had to reprint 4 different estimates in 20 minutes because they said they kept forgetting additonal fees for things like blood storage, etc. The nurse asked why I was there, I told her, and 2 minutes later she came in and asked me again why I was there because she forgot and didn't make notes in the computer for the doctor. When the doctor came in she said she didn't know what I was there for because there were still no notes in the computer. I told her again, they did his vaccine and drew blood and we left. The next morning he was shaking all over, would not move at all, and if you touched him he would cry and whimper. I called at 9 AM and told the receptionist what was happening and that I needed to know if this was normal or to bring him in. She put me on hold, then came back and said that I could bring him in if I wanted, but it would be $80, and "you know, like, they may just give him fluid, you know?" Literally, that is what she said to me. I told her I did not know, and could she please have a nurse or the doctor call me so I could know what to do. 5 hours later, I called back, because no one had called, and the same girl answered, I asked her if I could speak to a nurse or the doctor since no one had called me. The nurse was very rude, interrupted me in the middle of me telling her why I was calling, and asked what exactly is he doing. When I told her, she said (very rudely) that she has been a nurse for 5 years and has never heard of a reaction to a rabies vaccine. I was absolutely appalled because in the 5 hours of me waiting for them to call me I had looked on the internet, and told her so, about all kinds of reactions to rabies vaccines. Not to mention, that is why they will not let me take him in to get groomed until 48 hours after the vaccine. She told me that no one called me because they were in surgery, which at that point I told her how the receptionist answered my question the first time I called and she told me it was because she was new. She put me on hold, then came back and told me that she was mistaken, the doctor said it is possible for dogs to have a reaction to the vaccine, but as long as he is not vomiting and having diarrhea then it should be ok, and to bring him in tomorrow if he is not better. I will NEVER take him back there. I work for a doctor's office and if a patient is having problems we do not guess, or even come close to saying what the receptionist said.
Banfield Pet Hospital in Doylestown, Pennsylvania - $80 Bandage update
Ladies and gentlemen pay attention to this! Here is the update of my pet cat's wound treatment from the Banfield clinic in Ocoee in comparison to Winter Garden Animal Hospital which he was taken to today. As I stated before Banfield advised me my pet required surgery and was treated with a bandage. If I had selected the surgery Banfield was animate about it would have been in the price range, and I stress range because they couldn't provide an accurate figure, anywhere from $575 to over $600 and that didn't include the $80 bandage that was paid for yesterday. Winter Garden Animal Hospital just called to let me know the worst thing that could have been done to my pet was the bandage being applied and his treatment will be all of $90 for their services. Thank you Winter Garden Animal Hospital for a true service to my family pet. Banfield needs to forget the greed-there is enough elsewhere in the our existence. Don't use people's pets for your own benefit. Banfield you are pitiful! Robin Clark Winter Garden, Florida
Banfield Pet Hospital in Doylestown, Pennsylvania - A 4 hour wait & $80 later for a bandage
Banfield Hospital 9585 W. Colonial Drive Ocoee, Fl 34761- WHAT A JOKE! I took a pet cat in for an emergency visit as instructed to do so by a prior phone call to this clinic. I was told to bring him in immediately due to a 1 inch open puncture wound to his chest. 2 hours later I was finally seen by a technician, 3 hours later I was seen by the doctor who gave me the wonderful news that my cat needed surgery and since they closed @ 5:00 pm services could not be rendered. If an assesment had been made 3 hours prior I could have spent the $80.00 @ a real place of treatment. Their motto is "Treating Your Pet Like Family" well this is one family you will never touch again. Robin Clark Winter Garden, Florida 34787
Banfield Pet Hospital in Auburn, Indiana - DO NOT USE BANFIELD - A RIP OFF!!
On four separate occations I have called to have my pet seen by the doctor because of the poor dog has been in pain with ear infections. Each time I have called to see if I can bring the dog in, they tell me the doctor is out of town attending meetings! They also told me that I might want to take the dog to another local Vet. I have requested that they stop billing my credit card for failure to provide the services that we agreed to.... they state that they will not cancell the agreement until the anniversary date of the services.
Banfield Pet Hospital in Fort Myers, Florida - 13 Years of Great Experience with Banfield
I (and my cats) have been clients of the Ocala FL Banfield hospital for 13 years and have NO complaints. In fairness, before slamming all Banfield vets & hospitals, one should evaluate each hospital/vet individually because just like vets in private practice, there are great vets and incompetent vets and you should make that evaluation based upon the individual vet & hospital. During the last 13 years, I have had 3 elderly & very ill cats that I adopted from rescue organizations as "special needs" kitties that received excellent caring treatment for serious medical conditions. My Banfield vets have taken time to educate & thoroughly explain health conditions and care procedures for my pets, provided discounted tests, medication and some free boarding (in addition to the wellness plan discounts), welcomed visitation privileges with my pets during stays for extended treatment, returned my phone calls, provided free collaborative consultations with University of Florida professors from the UF Vet School & Research programs, and provided an overall excellent level of care. You should know I spoil my pets and treat them as members of the family, so I am as choosy and particular with their health care as I am with my own. I do not tolerate doctors or vets who do not take the time and put forth the effort to provide exceptional levels of quality care and education to patients. I appreciate the Wellness plans because since I have had several pets that needed non routine medical care, the plans have more than paid for themselves and saved me a lot of money. Apparently "pet insurance" or "wellness plan" is a concept that does save pet owners money because more and more private practice vets are now offering their own versions of pet insurance for their clients and accordng to a couple of consumer surveys I have read, the concept is increasing in popularity among U.S. pet owners. If you have a pet that requires more than routine medical care, the wellness plans are invaluable. If your pet is healthy, young and only requires routine care (shots, yearly exam), then maybe the wellness plans might not be cost effective. If I had to find a negative about Banfield, it would be that because they offer such good advancement and promotion opportunities to their vets, the turnover rate of vets coming and leaving is higher than vets in private practice and I can see where this may offer more opportunities for clients to become unhappy with their service because there is less opportunity to develop a long term relationship with your vet and have him/her really get to know your pet and your pet's medical needs. I feel badly that apparently so many people have had negative experiences with their vets at Banfield Pet Hospitals. I just wanted to share my experience and let folks know that not all Banfield Hospitals and vets provide poor levels of care for pets.
Banfield Pet Hospital in Woodstock, Georgia - Banfield Kennesaw- Pure Incompetence!
I took my cat here when she had a skin problem because it was right across the street and I had heard so much about it. I made an appointment days in advance, yet when I got to the place and gave my name, I still sat and waited for nearly an hour. During this time, the receptionist was basically yelling questions to me across the room about my cat, even though I had already answered those questions in the paperwork I'd given her. She pressured me into having my cat's nails clipped for $25 and when I declined, she gave some b.s. response like "Well her nails will grow into themselves and hurt her, blahblah." Okay, I've had a ton of cats before and cats take care of their own nails. Then she tries to pressure me into an expensive dental cleaning (again, I had already written on the paperwork that I brush the cat's teeth myself). She AGAIN tried to GUILT- TRIP me into an expensive extra service. When I was finally taken to an exam room, the vet looked fresh out of medical school, which wouldn't have bothered me except that she answered all of my concerns by saying she "didn't really know" what was wrong with my cat and thought I should just observe it and come back for a recheck in 2 weeks. I also asked her if the flea powder for carpets was safe for pets, and she told me to ask a Petsmart associate. I asked if she was seriously telling me to put my pet's health in the hands of a high school Petsmart employee, considering she was a vet school graduate and supposed professional, and she said yes. So, for nearly $100, I got no diagnosis, no anything, and Banfield had the NERVE to call me asking if I was coming back in for a recheck. They can shove it! And send that nitwit back to school!
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