Latest review first
Banfield Pet Hospital - Portland?
Okay. i'm looking to research about Banfield. my sister uses this and LOVES it to death. the place is close to my home too. i called about their cost and they have a kitten package that would cover the first year. then i wanted to see if there were any reviews about this place. well, i found TONS of negative reviews but the problem is.. i do not know which is which. do you have any opinion about Portland, Oregon? the one on 82nd avenue. i want to make sure my kitten gets the best but at a good cost and i surly dont want a vet to kill my kitten due to "negligence" like some of these reviews said. please let me know! thanks :) Maks email@example.com
Banfield Pet Hospital in Eden Prairie, Minnesota - 3-mos old puppy goes into shock-distemper shot
Our 3-mo. old mini-dachund recd his 2nd distemper shot, and went into shock. We almost lost him. I was advised to find out what they gave him - 5-way vaccine or 7-way. He is 4.7 lbs and they also gave him bordatella in the nose at the same time. How does a person find out what is best for their dog?I was also advised that he was given an antibiotic that can cause ear damage-gentocin-and a cleanser that cost 3 times more than it is worth?? HELP-iI need input. .firstname.lastname@example.org
Banfield Pet Hospital in Chicago, Illinois - Upset Banfield Clients.
WOW, I have to say a lot of these comments are based on ignorance. Any medical attention saught after has a cost. When was the last time you visited the doctor or emergency room for that matter? It's expensive. Good quality medicine always is. Optimum Wellness Plans are a great way to spread the cost of vaccines and disease prevention through the course of the year. If your pet becomes ill, he is not "well", right? Read the brochures, read your Wellness Plan agreements, ask questions. In other words, be an inquisitive/informed pet owner. With Banfield, they want yoy to understand the importance of good quality health care. If you can't afford medical treatment for your pet, do everyone a favor, don't own one.
Banfield Pet Hospital in Washington, District Of Columbia - Banfield is ridiculous; stay small and local!
Simply put, Banfield's charges are ridiculous. I signed up for one of the wellness plans two months ago and have spent roughly $1000 since, for two reasons. One is that, aside from the vaccines covered by the plan, none of the services my dog needed were covered. The second is that Banfield apparently charges for EVERY LITTLE THING, which makes that "savings" total at the bottom of your bill seem great until you actually look at it. For instance, they charge for things that normally would be included in an annual vet visit; $25 for a "neurological exam," which is basically looking into my dog's eyes for two seconds (I didn't have to pay that, as it was covered by the plan; whew! Honestly, I have never, ever been charged for this at any vet, so I didn't really "save" it, either), similar situation for all other "exams" that make it look like I've saved a ton (dental, etc.). $20 to "clean/flush" a wound (one small hotspot on my dog's leg), $25 to express her anal glands -- both of which would be included in a regular vet visit for around $40-50 TOTAL. Today, she had to get x-rays to see if/why her stomach was blocked. This cost $300 for the x-ray stuff alone, including almost $100 in "interpretation" (look at it for a minute!), and $40 each for positioning/restraint (my dog is THE calmest in the world) and handling! Are you kidding me?!? It's your job to handle animals! And this afternoon, I've checked with two other hospitals in the area, who do the entire x-ray package for $100 (up to 4 exposures). After this was done, they sent me to an emergency vet because they didn't have the stomach tube needed to decompress my dog's stomach. Thank you very much, Banfield! I've read a lot about staff incompetencies and attitudes, so I will say that the staff at the Towson, MD, branch is great. They've been very nice, genuine, and helpful. They just happen to work for a racket of a corporation that takes advantage of loving pet owners who would pay anything for their pets if they had to (and they convince you that you have to), while under the guise of treating you and your pet like family. Long story short, avoid Banfield and stick with your small, local vets! You'll save money, heartache, and frustration, while giving your business to the people who do, actually, give a ***.
Banfield Pet Hospital in Miami, Florida - Wellness plan for a dog, waiting over an hour for a doctor
I went to Banfield to try and get on their wellness plan for my 6 year old dog. I was greeted by someone who was very cold and somewhat rude, not only to me but other patrons as well. I waited for 40 min when finally a tech came over asked me a few questions then left and said the dr. would be by. After waiting for 55 min. I went to the front desk to ask the girl if she knew how much longer it'd take. She was on a personal call and completely ignored my presence while chatting away. I was not the only one waiting to ask questions either. It was then I decided to leave and never come back. It's not worth it with lacking of customer support. Maybe they were understaffed who knows but it is the customers who suffer. My friend who'd recommended me was really embarassed after I shared my experience with her. Apparently no one will ever be recommended to go to Banfield. I think I will just pay a little more and continue going to my usual vet, at least they always are available to answer my questions and if they're busy at least acknowledge my presence. I found their staff to be VERY unprofessional!
To those of you who are complaining about the Wellness plans...do you READ them before you sign them? They are very straight forward. Don't sign a contract and then complain that you had to pay for 12 months...that is what you agreed to do! Had you READ the...
Banfield Pet Hospital in Warrington, Pennsylvania - Dont go to banfield for emergency services
We have had our Bernese Mountain dog for 2 weeks. I signed up for the Banfield wellness plan the first week. During the second week that we had our puppy she broke her leg trying to jump her dog gate in the kitchen. I took her to Banfield and patted myself on the back for buying the wellness plan. Well the office visit was free and I received 10 percent off of my total bill. However the total bill was 850 for the visit, xrays, casting of her leg and various medications. They recommended that we see an orthopedic specialist. Well during the night she got off her 200 cast and 50 O collar. The next day we take our puppy to the orthopedic specialist expecting to pay twice as much as the previous day. They redid all of the xrays and recasted her leg. To our suprise the bill was only 225. They suggested that some of the medications we were given ( antibiotics that cost 90 ) were totally unnecessary. Frustrated and Ripped off!
Banfield Pet Hospital in Toledo, Ohio - Banfield Plans
I am a pre-law student right now and I have a cat, I signed him up on a Wellness plan at a Banfield and I have to say that after reading so many complaints about Banfield’s plans I have to wonder if people actually read what they are signing. A lot of people complain about having to pay when they want to cancel one of the plans. DUH! It’s a payment plan! It says that right in the contract! It says right in there that you can cancel the plan at any time, but if you do you have to pay either the full cost of the services you used or what’s left on the plan. Do you hear people complaining that they have to pay the rest of a loan off? Well, sometimes yes, but that’s not the point. You complainers NEED TO READ WHAT IT IS THAT YOU ARE SIGNING! And that goes for EVERYTHING from cell phone contracts to buying a house. Read the contract! And if you can’t understand it ask for a copy to take to a lawyer (like me once I graduate:)). You will all save a lot of time, money, and frustrations that way.
Banfield Pet Hospital in Sacramento, California - Stop hating Banfield!!!
I am a nurse at Banfield and I have to say that I am appalled at what people on here are saying. I will grant that not all vets everywhere are going to be the most competent or compassionate towards your pet, and I realize that some people just plain lack customer service skills. But that in no way shape or form describes all of us. I have been trained by Banfield, and everything they have taught me has been the same that I was taught in school. There is no difference. People are also complaining about the cost. Is YOUR health care free? If it is, you are lucky. People's health care isn't free and neither is Pet's, but we try to maintain affordability for our clients and patients and still be able to remain in business. Lastly, I would like to ask all of those complaining this, how many of YOU have the knowledge, skill base, and access to determine what is wrong or potentially wrong with your Pet? Not claiming I do, because I take my pets to the vet, but Probably none of you, unless its a recurring problem you know about, because if you did, you wouldn't be taking you Pet to the doctor, any doctor.
Banfield Pet Hospital in Manchester, Maryland - I want to agree
I first started taken my pet to Banfield when my min pinscher was not being treated right in front of me on a military post in Fort Hood, Texas. I never had a problem with the vet Dr. Laura. The vet tech's were unprofessional and uncaring especially when my dog was eatting herself raw on her legs and under arms. Glad to say that once the vet nurse and vet Dr. Laura took a look at her. They diagnosised her with a thyroid condition. We PCS to Baltimore, Maryland in Feb 2007. Transferred my insurance to Glen Burnie, Maryland were I had to pay an additional monthly fee on top of the regular fee because the insurance was switched in the middle of the month. Well the vet techs are terrible, horrible and unprofessional and uncaring. I have complained about them and nothing has been done. My min pin was really sick and I left several messages that were not returned. I called 2 days with messages left and not one was turn. Bansfield if they do train these people. They dont train Customer Service Skills. I am getting ready to PCS to Georgia and I truly hope that I wont have this problem again. If I doooo I will be back on here to tell you my experience.
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