Latest review first
Banfield Pet Hospital in Livermore, California - Banfield Incompetent Rip Off
Our dog started limping so we took him as a walk-in into a Banfield clinic at the local Petsmart. The "nurse" proceeded to take him into a room for xrays. Diagnosis was a broken toe - ~$800.00 for xray and a setting, not to mention antibiotics and pain pills (~another $100.00)! They set the toe and put a tight bandage around his paw and leg with instructions to keep the leg dry (which we did). Within 3 days, he was trying to *** off his bandage. We removed the bandage to find a god-awful sore (which smelled horribly), and rushed him back. They ended up removing the bandage and said if we waited any longer, they would have amputated. We took him back home w/o a bandage and he healed fine on his own - after $1400.00 for a diagnosis, a bandage for 3 days and antibiotics/pain killers. This happened last July and I'm STILL PISSED!
I have left 5 messages in the last three days to talk to the vet about my cat, who was diagnosed with beginning stages of kidney failure. I have NOT gotten a call back...All I get is we've been busy.....the doctor has your messages,,,,blah blah blah I just want a...
Banfield Pet Hospital in Geneva, Geneva - BAnfield not for us
July 07 gota 5 month female poodle. the next day we took her to Banfield at Briarcreek in Raleigh NC. they sold me on the wellness plan, i signed up. first I had to wait 1.5 hrs. no big deal they had an emergency. I told vet that Annie ( our pup) I saw signs of flea bites and worms, so I wanted her treated for this. They did a stool check and I was told she did not have any that they could see, then it was recommended to give her benadyrll before shots would be better of course extra, no problem, after 3 hours she had her first set of shots set an appointment next round. so about 30 days later back again and I again I stated that I still saw worms in her stools, treated her. 30 days later , I come with a stool specimum I am still seeing worms. leave her there, about 3 hours later I get a call wondering if Annie has been in a different enviroment as she had tape worms that come from fleas and I needed to get rid of the fleas to get rid of the worms. But they did not see any fleas on her.Well now, that just floored me, Annie had no fleas ( not since the day we got her) they treated her and the excsue was that tape worms did not show up in test. I had already told them she had them. Every time we go we get a different person, they never have time to talk, they get what shots she does or does not need mixed up, so I have to tell them look at her records , she has already had that, then its a oh . I had her spayed there and regret that. Anyway I am getting a new Vet, instead of a puppy mill this is a Vet Mill, they are so busy they do not have time to properly look after the pets, they do not listen
Banfield Pet Hospital in Seattle, Washington - It is all about money
BAD BUSINESS PRACTICES, that is Banfield, I intend on filing a complaint with better business bureau about they're so called care for my pet. You sign up for the wellness plan you had better be ready for all the surprising extra cost that you WILL incur even if you ask questions, they will mis guide you and find some legal way around your legitimate complaint in them leaving out need to know information, verbal does not cut it, read the contracts no matter how TRUSTING THEY SEEM. My story is to long to write, and Iam to upset about it right now. So I am saving my complaint for the BBB, and hopefully they will start to SHUT THEM DOWN
My 4yr old Yorkie was vomitting constantly & was severely dehydrated. He was rushed to Banfield, Eden Prairie for a assistance. (he has been going there all his life). Tests were conducted as well as X-rays. No one could diagnose his quandry. Finally, after a month...
Banfield Pet Hospital in Virginia Beach, Virginia - Please dont go to Banfield!
I just adopted my first little puppy, a boston terrier. I found the wellness program at Banfield to be a great deal and signed right up. I started regretting it the next week when my puppy started becoming ill. I took him back because he had diarhea and bloody stool. The vet ran some tests... some very vague tests and sent me home with amoxacillin for colitis. He did not get better! Took him back the next week she said he had food allergies. We fed him chicken and rice and he did okay. Took him back the next week and saw a different vet who told me the food she had prescribed was not good for my puppy. He did not do any further tests on the dog and went I got home I noticed worms crawling out of his butt. The last straw was when I took him back to the same vet and he asked me why my dog was on a prescription diet. I have switched vets and unfortunately can not get out of my contract with Banfield. I will not be getting him neutered there so I'm basically throwing money out the window..it's totally worth it though to have a safe and happy puppy.
Banfield Pet Hospital in Warrington, Pennsylvania - Banfield only about money
I have a 12 year old boston Terrier who has been dealing with extreme allergies for 4 years. At first we went to a Banfield in MD, got nowhere but spent thousands of dollars. I finally found a great vet who understood my dog's needs and my budget and we did what we thought best for my dog and her circumstances. We moved to Pa and all my dog's allergies disappeared! For 8 months she was great! Then, right around when we brought a Christmas tree in the house, she started itching and went downhill quick. I took her to Banfield, because it is close and has walk-ins. I explained that i know my dog and I know how to deal with these allergies. I've had her tested, done the special food and vitamins, etc. They looked her over, left the room and then came back with an itemized list of how they believe I should "treat" my dog. $900.00!!!! Obviously, I said you must be crazy. They came back with $600, then $500, etc etc. All the while I'm getting the guilt trip from them. Two hours later, I ended up paying $200 - I didn't want to leave without the medications needed to help my dog. But I will never ever again be treated like that or have my pet treated like a meal ticket.
Banfield Pet Hospital
Be very careful about purchasing a wellness plan with them. They tell you that you can transfer the plan to another pet hospital but when you attempt to do so then they make you renew the contract for another year. This is not consistent with what they tell you when you purchase the wellness plan. Care was often provided by a vet student or graduate vet that was not licensed. I would say care was adequate but certainly not great. They almost always try to upsell you on your "wellness" visits. They tend to try and find problems that encourage you to purchase expensive products or services.
Banfield Pet Hospital in Olympia, Washington - REGRETTING TRYING TO SAVE $$
my german shephard has been acting depressed and not eating for two months and the vet was very confused after MANY TESTS of finding nothing. After a third visit and him totaling ignoring the fact that the dog was limping everytime we talked, I went to another vet and the dog was diagnosed within 30 minutes of having Panosteitis(long bone disease in GS)an ailment of GS's till they are 18mos of age. It is very painful for them. She was given Rimadyl, and she now acts like a 1 yr old puppy instead of a 10 yr old dog. This Vet at Banfield never once entertained the thought of this disease. IMAGINE THAT!!!!!
Banfield Pet Hospital--A Money Mill
I've noticed in other complaints I've read regarding Banfield that some consumers feel Banfield staff is not properly trained. That is completely true. Banfield won't pay to hire certified vet techs. They post ads in places like Monster.com and probably other job sites to the effect that they will train you to be a vet tech on the job. So, Banfield hires prospective vet techs (they call them Pet Nurses) right off the street. These are people who may have other good qualifications but have absolutely no veterinary or other medical experience. I know, because I was one of these people. Here's the training I got: I sat down at a computer and started to go thru 100's of training modules. While these modules are informative and perhaps somewhat educational, they don't prepare the Pet Nurse for the real "hands on" skills that are required in this business. Existing staff members were too busy to properly train me. Almost all of the procedures, equipment use, diagnostic tests, examination skills, etc. require REPEATED hands-on training. I didn't get much hands-on training at all but rather was introduced to things on a piece-meal basis. Totally confusing for a person with no previous veterinary experience. For example, I was asked to do a microscopic examination of fecal slides to detect the presence of any organisms. I was not trained to know what to look for and could not get questions answered. So, I labeled all the slides as negative since I didn't see anything moving or what might appear to be organisms (such as roundworms) from my limited layman's perspective. Wow, sure hope the 8 dogs whose slides I reviewed didn't have parasites! Here's the deal on Banfield. Vet techs (Pet Nurses) are basically sales people at Banfield. Their job is to sell products and procedures, get the pet to come in as often as possible, and to sell Banfield's various Wellness Plans. Most of their beginning training modules (weeks 1-4) are about selling. Pet Nurses are required to mention the Wellness Plans on every occasion a pet visits the hospital. So, true technical skills are not what Banfield vet tech trainees get. I was at Banfield for 6 days. In six days I was expected to be able to do blood draws, set up the equipment for surgery, do a series of examinations including abdominal palpations, optic tonometry, dental prophylaxis, run CBC's, do all the Snap Tests for things like feline leukemia and heartworm, run urinalysis tests, learn their bizarre and illogical online medical records system, --well, the list goes on. On the 6th day, I asked the Pet Nurse Director, my immediate supervisor, if I was really supposed to be able to do all of those things. She said yes, that they expect Pet Nurses to learn to do all that in about 10 working days. Hmmmm, "real" vet techs go to school for 9 months to a year to learn how to do those things. Bottom line: you are taking a real chance with your pet's health and possibly it's life when you take it to a Banfield clinic. After about 6 days on the job, I finally confronted the Pet Nurse Director (my immediate supervisor) and asked her if they were actually expecting me to function as a fully trained vet tech in what would amount to 10 working days. She said yes.
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