Banfield Pet Hospital
Reviews and Complaints
Negligence at Banfield Pet Hospital Took Our Dog Life
- I took my dog in for a teeth cleaning and they killed her
Banfield Hospital Killed Out Dog
February 1, 2019
We brought our schnauzer to Banfield for a routine teeth cleaning but had concerns which we were told would be addressed and looked at prior to administering anesthesia. These concerns were ignored and the Negligence on Banfields part was the cause of our dogs death.
On a previous visit December 2018. The same vet handling our dogs teeth cleaning had told my wife our schnauzer may have a heart murmur but not to worry it happens with some dogs but was noted in her write up. On February 1 2019 we dropped our schnauzer off at 7:45 am for a routine teeth cleaning. Upon drop off we brought up the note to check with the dr about her heart condition and asked that a more extensive liver test be run in addition to the standard blood work test as assurance that she would be able to handle the anesthesia.
We we assured by the Banfield team this would happen and not to worry. 9:45 am that same morning we received a call that our dogs heart stopped after being administered the anesthesia. She was pronounced dead shortly after. We rushed to the Banfield center and I asked to see these lab results we had requested Banfield could not produce them.
I had asked what precaution was taken in regards to the heart condition we spoke of at 7:45 am that same morning. Banfield could not produce any documentation. The negligence of this facility resulted in the death of our once happy healthy family dog. I entrusted Banfield with her life and they ( Banfields) ignored our requests.
Our dog is now dead, so Banfield please explain to my child why his dog is gone. She was happy and healthy 9 year old schnauzer your recommendations were to be sure to bring her to us for teeth cleanings to help prolong her life But In fact it was her death sentence due to your Negligence.
How did you run the labs and have the results in under an hour and a half.? And now I read about all the dogs you people are killing across the country hundreds and hundreds of complaints.
- Very displeased
Preferred solution: Let the company propose a solution
Billing
- Seeming knowledge of doctors and assistants
- Clean
- Actual vets at the location i visited
- Payment
- Some staff rude or stadoffish
A cleaning teeth visit created my dog to be sick
Unauthorized billing
- Dog is deceased on 6-28-2019
Preferred solution: Full refund
The best
- Some of the staff and one doctor
- Staff was friendly
- Clean
OVER CHARGING FOR SERVICES
took my cat to the banfield hospital(in pet smart) in MANAHAWKIN,NJ on 4-03-2019 at 3 pm. she was suffering from a infected ear that had blown up with pus.
the doctor on duty drained it and gave me some drops for the ear and also sold me some ear cleaner. wouldn't you know it on sat afternoon after they were closed the ear started blowing again.
called today and was able to get another appt with them on 4-08-2019.but since I dont have the pet insurance the try and sell to you on the premises I will have to pay another office visit fee.well my peter needs this taken care of so I have to put up with their *** again.STAY AWAY FROM THEM. the feeling I get as a brand new first time user of BANFIELD is that they only look at you and your pet as dollar signs
- Vet who took care of me originally
- Do not care for your pet
- No refund and the quality of rx
Preferred solution: allow me the second visit to correct the same issue for no charge
Only in it for the money
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Verified Reviewer | Smyrna, GeorgiaLooking for specific vet
Preferred solution: Locate Vet Anderson for surgery
Elderly disabled fur baby not helped
Sent me to collections for a bill I’ve paid in full!
My dog was boarded at Petsmart Hotels for a week. She got sick while I was away and they treated her.
I opted for an extra allergy test too so perhaps we could figure out what keeps triggering her. I picked her up, banfield was closed so I couldn’t pay them that night. I called them the next day and they wouldn’t accept payment over the phone. I live an hour from them, they had no online payment system.
The soonest I could get there was 2 more days because of work. They agreed but said my account would be in collections, but it won’t go anywhere once I paid. I showed up and paid my $800 bill in full. Girl said my account would still say collections but it’s a technicality and not really in collections.
Low and behold a month later I get a collections letter from IC Systems for the Banfield vet bill. They have no record of payment, their hours are only M-F.
So now, this will hit my credit report for something I’ve already paid them for. I’m never coming back, and I’ll never board at Petsmart Hotel again.
Do Not Take Your Beloved Pet to Banfields
The Banfield Vet Hospital I am reviewing is in Davis, California I have yet to hear one word from the Banfield Vet Hospital in Davis, CA after I notified them that my dog died only days after being seen in their clinic where I took my dog as he had been coughing. The vet I saw did not tell me to come back for a recheck and she failed to call or have one of her staff call to check to see if my dog was any better.
She only administered antibiotics for him even though I made it very clear he was there due to having a cough. I now know there is absolutely no way she could have effectively treated a dog brought in for a cough without administering certain tests. Without these tests she was merely guessing as to what was wrong with my dog. Dogs more often than not, do not exhibit outward signs of pain or distress.
I also did not know this at the time. She gave me no warning signs to watch for.
I now know that when and if he began to pant that I should immediately take him to a vet. She also failed to ask me if he had exhibited any of the 10-15 symptoms associated with heart problems which are very common in small breeds…especially Chihuahuas (which my dog was.) She only spent about 3-4 minutes with my dog and then she left and sent me home with enough antibiotics for 21 days.
- Very poor bedside manner
- Sub par veterinarians
- Did not do basic tests needed to properly diagnose illness
Preferred solution: refund of $28 for office visit + payment for the death of my pet-772= $800
They killed my cat due to neglect and refusal of treatment
My oldest cat was diagnosed with high blood pressure from a new vet that I had to take her to Because banfield stated to me that she had no pre existing conditions that was of concern to check her blood pressure 4th monitored on a regular basis keep in mind that she had hypothyroidism as well as kidney failure and most doctors will check and monitor blood pressure when they have these conditions. But the doctors at the band feel that I used to go to said there's no reason to test her and if we do take her blood pressure we have to charge you an extra 40 bucks really I took a for a second opinion and her blood pressure was 267 / 147. I was also told that she was blind and the doctor had no compassion or empathy and could not explain why or how she went blind because of the fact that she was never treated for high blood pressure because of their lack of knowledge experience and neglect
Poor service, extremely expensive, incapable
- To sue you
Nearly killed my dog
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I’m very sorry for your loss. Schnaus are the best little dogs.
I wanted to note ‘routine teeth cleaning’ is a misnomer.
No anesthesia is routine, and it should never be treated as such. Even healthy animals (including humans) can die from general anesthesia.
Sedating a dog with a possible heart murmur should not be a problem. You should get an itemized listing of all medication/sedation drugs administered to the dog.
Then, have another vet look over the listing to see what he thinks. You always have the option of seeing an attorney in anticipation of a wrongful death or malpractice claim against Banfield.
But, you need more info from them. If they continue to stonewall you, a letter from an attorney may help with their intransigence.