banfield vet dog wellness plan plan pet wellness money hospital care
4.8
Details
We took our new puppy to Banfield pet at Mills Park in downtown Orlando this past weekend. This is a standalone Banfield Vet – it is not in a store. We had just taken possession of the puppy and Sharon at Banfield went out of her way to fit us in immediately. The level...
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Review
#1217175 Review #1217175 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Good customer service
First and last time visiting. Was treated unfairly by the technician for the first 5-7 minutes. She acted as though she was the one getting paid for the services. Her goal was to run a bill. Too pushy. It made me feel like she didn’t care about my dog. She also wanted...
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Review
#1216754 Review #1216754 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
Reason of review
Poor customer service
1.2
Details
DO NOT SIGN UP FOR BANFIELD WELLNESS PLAN, IT'S A SCAM AND YOU WON'T BE ABLE TO CANCEL. It's also NOT an pet insurance. It's a SCAM. I took my dog to Banfield to do shots and the vet and staff sold me on their wellness plan with teeth cleaning. DO NOT DO THE SAME...
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Review
#1213120 Review #1213120 is a subjective opinion of poster.
Product
Banfield Pet Hospital Active Prevention Wellness Plan
Cons
  • Pet costumer service plus service included
  • False promises
  • Lying staff
Reason of review
Poor customer service
Loss
$550

What ever you do, don't take your pet to Banfield. | Banfield Pet Hospital review from Lexington, South Carolina

1.0
Details
Took my dog here for his check up and the so called vet spent most of her time talking me into the wellness plan. She barly looked at my dog and every question I asked was answered with " I dont know, we will have to run some tests " Well that "check up" was almost $300. Now I am trying to cancel the wellness plan and they are telling me that I owe them another $289 for services I never used. They also wanted amost $1000 to remove a small growth. Every other vet I called after charges less than half that. What a scam. They should be ashamed. We bring our beloved pets to them because we want them to live long and healthy lives and all they care about is ripping someone off. Disgraceful.
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Review
#1209966 Review #1209966 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
They spent more time trying to up sell me, Then they did checking out my dog. If you need a vet, Do yourself a favor and look for a real vet. This place is more about product sales than pet care. They spent 10 minutes trying to sell their wellness plan and 2 minutes...
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Review
#1204640 Review #1204640 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Bad quality
1.0
Details
I have a prescription for my pet he needed syringes for a recent diabetic diagnoses we ran out. They said cannot sell without seeing our pet so much for caring about pets.
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2 comments
Anonymous
#1472852

Banfield does not act as a pharmacy just as you cannot walk into any Dr office and get a prescription filled....

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Review
#1203490 Review #1203490 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Poor customer service

No help! | Banfield Pet Hospital review

3.7
Details
Waited several times with pets well past appt times because of 'emergencies'! But when it's my pet, they refuse to see him without appt. 'Go to pet hospital' they say. Banfield is a lot like going to VA Hospital, some great docs mixed with more docs who could not get a job anywhere else.
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Review
#1202526 Review #1202526 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Poor customer service
1.0
Details
Malpractice death of my dog - Banfield Pet Hospital review
I brought my poodle Buddy in to the office for a peculiar gaze and what i thought to be a reduction in sight and excessive water drinking , the arab vet's english was so thick with middle eastern accent he was very hard to understand , any how he refused to perform a...
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2 comments
Anonymous
#1443736

My guess is that your Buddy was diabetic which would easily explain both symptoms that you have described ; it is absolutely inexcusable to prescribe any medication without concrete proof/denial of the true nature of the ailment(s).You didn't mention Buddy's age or previous state of health, but a blood panel should have been performed first given those symptoms ; it is no guarantee that treatment would have helped but certainly would have put your mind at ease to have clearly and correctly identified Buddy's issues.Please accept my profound sympathy at the loss of your loved one ; my 13 years old miniature poodle is fortunate to have a great vet and just emerged much improved from having her tonsils and 3 bad teeth removed - I know you would have done anything to help Buddy - because you did !

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Featured
Review
#1195039 Review #1195039 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
malpractice and cover up
Loss
$2700
Preferred solution
Full refund
1.0
Details
We signed up for the wellness plan and even though we were able to pay the plan they "hood winked" us with our plan and have now sent us to collections for services we already paid for. The pet hospital policy is they will only schedule the teeth cleaning after you...
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Review
#1189971 Review #1189971 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Cons
  • Veterinarians
  • Corporate customer service
  • Wellness plan
Reason of review
Poor customer service
Loss
$900
Preferred solution
Removal from collections and credit report
Tags
  • Cancellation Policy
  • Wellness Plan
2.4
Details
Frequently have taken my dog in for contracted Services, only to pick him up and find out that the services were not provided. The final straw was this past fall taking my dog in 3 times to get his teeth cleaned. The list of excuses for failure to provide the...
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Review
#1187536 Review #1187536 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Reason of review
Poor customer service