Filter by rating
filters
State:
Show
City:
Show
Product:
Show
1.0
Details
Banfield Pet Hospital - LIED about what tests would show. Said "necessary" $450 of TESTS for a healthy cat with perfect vitals. Tests were ALL NORMAL. Vet NEVER came to see Lynx, and I was lied to.
My healthy 1 year old Bengal had escaped outdoors, and had twelve hours of diarrhea. I wasn't concerned, but my aunt called to see when we should be, if it continued. I thought I'd just bring him in for a glance, to make sure he wasn't showing some awful symptom I...
View full review
5 comments
Anonymous
#1032852

You all are not educated in Bengals at all. Bengals are known for having bowel issues, especially loose stool.

The diarrhea was most caused by something he are outside, or the stress of being in a new environment. The doctor simply could have given the cat something to soothe his stomach and facilitate Harding the stool. Basically the cat had a fussy tummy! WTF is up with 450 worth of blood tests?

My vet charges 50 for necessary panel, and 150 for all the other. So, again, Banfield is a SCAM! I also love in a nice area, and it I'd a nice vet office. What Banfield does is unforgivable.

How you defend these idiots for price gorging, misdiagnosing, and ordering medication and testing not needed is outrageous! You all must work for them. Get off your dam phones and do your jobs. Not only are you rude to people in person but continue the rudeness when the complain online.

You all are *** Must be the low pay, the long hours, and just the all around horrible person with low morals you have to have to work there.

Get a life, and leave your victims alone. They have ready been screwed over by you, they do my need to rehash it!

View more comments
Review
#666371 Review #666371 is a subjective opinion of poster.
Cons
  • Exploitation of finances
  • Exploitation of services
  • Lied about procedure
Reason of review
Lied to me about what Lynx needed, to charge hundreds $$$ in tests for a healthy cat
Loss
$350
Preferred solution
Full refund of costs, in addition to compensation for the explicit lies about what the tests would show, what Lynx needed, that I had to ask repeatedly to actually see a vet, that my request to do the tests one by one was ignored. Egregious treatment.
Tags
  • Healthy Cat
  • Tests
1.0
Details
After taking my puppy to Banfield for the second time I am truly infuriated and disgusted with the lack of care that your hospital has shown her. I took her in for balding spots and it was as if all they cared about was draining my life savings. When they took a skin...
View full review
1 comment
Anonymous
#1009750

Its not unusual for some breeds of puppies and even felines to have skin issues when their young. The skin scraping is necessary in order to see if whether there are skin mites present/mange or just a dry skin issue.

These can be seen on a slide under a microscope and diagnosed within minutes.

There are medicated shampoos (Chlorahexaderm) that contains peroxide and this shampoo can be purchased without an RX at Fosters Smith or KV pet supply.

This product works very well on many types of skin issues on animals in general. Its not expensive and the results are usually seen within a few days after bathing.

Review
#664727 Review #664727 is a subjective opinion of poster.
Cons
  • Overcharging for services
  • Very poor and under qualified
  • Unprofessional staff
Reason of review
I was not helped at all
Loss
$300
Preferred solution
Full refund
Resolved
My Shar-pei charlie was killed during a routine neuter surgery on 6/19/15, after the peer review has been concluded, the medical director informed me that this vet broke several protocols on this visit, and she had also broken protocol on his 5/22/15 visit. I called it...
View full review
10 comments
Anonymous
#1058211

This company is owned by the 6th largest corporation in the nation, they aren't going anywhere.

View more comments
Review
#663356 Review #663356 is a subjective opinion of poster.
Reason of review
Bad quality
Tags
  • doctor complaint
2.6
Details
I had an appt. to have my cats ears looked at at 8:30 am. The vet office door was locked when I got there even though the sign on the door said they open at 8. The buzzer at that door was removed so I buzzed for at long time at the store door. Finally some girl came...
View full review
1 comment
Anonymous
#1004220

"If something is free then you are the the product".

A big company like that didn't get roach by giving stuff away - they only use those free office coupons to get potential new clients through the doors. That's why you can only ever use that coupon one time, then you have to give them all your info & you are saved in their system to spam and try and lure in.....

Review
#657766 Review #657766 is a subjective opinion of poster.
Cons
  • Fees and lack of concern for pet
Reason of review
Pricing issue
Loss
$80
Preferred solution
Full refund

Banfield Pet Hospital in Belle Isle, Florida - My dog spent over 6 hrs at Banfield for a routine exam!!

4.0
Details
I made an appointment in Orlando, Florida For my dog for a comprehensive exam & was told they now only make drop off appointments. She was the first dog dropped off at 8:45am and was not ready to be picked up until 6 hrs 15 min later! In the past this exam would have taken 10 min. But today she had to stay locked up in a cage with no food for over 6 hrs. I did not even get a consultation from the vet. My consultation was with the person who called me to tell me she was ready to be picked up & her blood work was normal. I didn't even receive an exam report! After I got home I had to call Banfield to find out the result of her fecal exam. The receptionist looked through her records & couldn't figure out why there was no exam report given to me or even in her records. I have always been very pleased with Banfield in the past but today totally changed my mind!! My dog is a rescue & has anxiety so for her to endure having to sit in a strange cage with no food for over 6 hrs is cruel!! I will not renew her wellness plan going forward & I would not recommend taking your pet there!! Going forward I will take my dog to a real vet who actually cares about the pets!!!
View full review
2 comments
Anonymous
#1007253

They killed my Charlie on a neuter surgery on 6/19 visit #Justice4Charlie on Facebook

Anonymous
#1001524

Many private vet's offer wellness plans less expensive then Bainfield's plan.

Call around and speak to local vet offices in your area or ask a friend who has a pet who they use as there vet. Many areas also have mobile vets who come right to your home for your pets medical needs and their prices are right in line with other vet's and clinics. The mobile units are fully equipped to handle most if not all medical and surgical procedures.

View more comments (1)
Review
#654970 Review #654970 is a subjective opinion of poster.
Reason of review
Poor customer service
We took our beautiful, sweet Basset Hound rescue for a teeth cleaning, was told that her liver enzymes were low but she would be fine through anesthesia. They called and said she need a tooth extraction because it would be very painful for her. We said "fine." They...
View full review
2 comments
Anonymous
#1132837

I am so sorry for your loss. the only positive comments about Banfield on this site must be from their PR people disguising as consumers.

deepest sympathy

View more comments
Review
#654134 Review #654134 is a subjective opinion of poster.
Reason of review
Poor customer service

Banfield Pet Hospital in Fort Worth, Texas - Worst experience ever!

1.0
Details
ABSOLUTELY TERRIBLE!!! The Doctor was extremely rude and when I picked up my cat from getting his teeth cleaned he was covered in his own *** and blood. They told me I needed to take him to cat behavior classes because he was mean to them so they wouldn't bathe him. He has never acted like that with anyone not even the a different vet I took him to later to have a few teeth removed. I have never had such a worst experience and then had to pay the rest of the years fee since I stupidly signed up for the program and they wouldn't let me cancel it without paying a fee even after I told them how awful it was. Read the reviews of all Banfield Hospitals in general, they are scammers and some people's pets have died because of them. Don't waste your time or money!!
View full review
4 comments
Anonymous
#1032929

If the staff was decently trained they would know how to handle aggressive pets. Since the vet's and staff have no experience, they cannot even do the basics such as bathe a cat.

I mean the even mess up nail trimmings. Bayfield is pathetic.

Anonymous
#1005827

Well if you're cat is being aggressive towards the staff why would the staff risk themselves to bathe your pet? Cats are temperamental even the sweetest kittens.

I'm not defending Banfield but put yourself in their situation. Would you pet a growling dog?

No! It's an unfortunate situation for you and your pet but you can't blame the staff for that, maybe you should take those cat behavioral classes a second thought.

Anonymous
#996592

After reading many of these complaints. I think the State's attny General's offices needs to conduct an investigation at Bnafeild clinics. It sounds as if the clinics are over booked and many procedures as well as the vets and staff are rushed in order to get through the high volume of scheduled animals for the day.

Medical care and medical procedures should not be compromised or pose a risk to either human or an animal's life for any reason.

Anonymous
#996431

wow, looks like they harmed him bad. SUE THEM!

i hate it when people torture animals like this! Sue them for double the money you had to pay to them!

View more comments (3)
Review
#651937 Review #651937 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

1.0
Details
Horrible service. After Banefield billed the wrong address for months, and months going back and forth along with them on a 3 way call with the bank they refuse to work with us. They hung up, and haven't called us back since it is now after hours. Save yourself stress and go somewhere that treats customers right.
View full review
Review
#651506 Review #651506 is a subjective opinion of poster.
Reason of review
Poor customer service
I am sorry for your loss, should have looked them up before taking my dog there. I purchased a full breed, champion bloodline, bull terrier for over $3,000. Took him in for his first visit and was told he had deramectin and ended up paying a couple hundred dollars and...
View full review
4 comments
Anonymous
#1033213

Why did your pet get given Doramectin, you do understand that that is a de-worming drug right??? It is not a diagnosis, just a drug.

What were your pets clinical signs - because you state that he was 'fine'.

Was he having any diarrhea, any vomiting, and anorexia or lethargy?

Did you read and UNDERSTAND the necropsy results? WHO did the necropsy...how did they diagnose cause of death as Parvoirus? Were tissue biopsies run?

If you don't understand the report it would be VERY worthwhile having an independent veterinary professional read over it before you even consider a lawsuit.

Sudden death from Parvo can & does occur (myocarditis, dehydration etc etc) so I'm not saying it isn't possible, but I feel like there is part of the story we are not getting/you didn't understand here. It is also very possible that your pet had what is called sub-clinical parvoviris infection, and cause of death was something else more difficult to detect without full tissue biopsy/cultures.

Either way - PLEASE get your other pet vaccinated.

If you are flash enough to spend thousands of dollars on a purebred then at least don't be cheapskate about their health (i.e don't go to a Banfield - they are known to be cheap for a reason). You come across as very focused on the money, not so much on the welfare of your poor pedigree pets :(

View more comments
Review
#651250 Review #651250 is a subjective opinion of poster.
Reason of review
Bad quality

Staff Review

At one of my recent visits i saw the staff ridiculing a new employee in front of me and others it was very uncomfortable could not wait to leave
View full review
Review
#649015 Review #649015 is a subjective opinion of poster.
Reason of review
Poor customer service