Banfield Pet Hospital
Reviews and Complaints
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Verified Reviewer | New York, New YorkUnprofessional and Pet and Dog Exploiters
- All hospital staff
- Exploitation of services
- Exploitation of finances
Preferred solution: Full refund
Reaction in 2 dogs
Staff Review
Cancelled Wellness Plan with Banfield Hospital a week after enrolling, got hit with $400 collection charge.
Preferred solution: Full refund
Never take your pet to Banfield
Ripoff. True customer costs must be hidden in the fine print.
*** Policy
We have been bringing our dog to this Banfield Pet Hospital for almost 7 years now. We purchased the Wellness Plans.
We never had any problems with the facility until recently when we tried to make an appointment for our dog to receive routine tests and a vaccination. We were told that in order for her to be seen she had to be dropped off in the morning and picked up later in the day. It was explained to us that the only had 2 Vets and the only way she could be seen other than this scenario was if both Vets were working that day. It took almost a month for her to be able to get an appointment.
It is asinine to drop my dog off and make her sit in a cage ALL DAY just to get her shots and test that we paid for with her Wellness Plan. My husband spoke to Stephen Eisele who is the manager of this location and he said that is the policy now and there were to be no changes. When asked for his supervisor/manager's information to discuss this with them he refused to provide the information.
I will not be renewing my policy with them this year as it seems this location is only interested in making money on surgeries etc. and not providing good customer service to the animals that just need routine care that they paid for!
Cat suffered and had to be put to sleep
Banfield Pet Hospital - Wellness Plan Review from Roseville, Ohio
Worst pet hospital
- Exploitation of services
- Overcharging for services
Banfield Pet Hospital - Pet Medical Service Review from Howell, Michigan
Scams, appalling business practices. Awful.
They told my disabled client he would be getting a free vet appointment. Such a lie. They tried to charge him $101.97 when we were there. They said the free appointment was only with a coupon found online.
No one said that on the phone. They also never told him that it would cost $18.95 for a rabies shot before they'd see the cat. They told him that to swab his cat's ear it would cost $34. It cost $38.67 and then another $3.40 to dispose of medical waste.
They attempted to sell him their wellness plan. This is just another way of scamming people. It is an absolute waste of money with tons of small print. When you just do a little bit of basic math it's clear how much of a waste it is.
When he said no they tried to convince me that it's worth it. I pointed out every flaw with the plan, it's not like they stopped trying though. They tried to get him to pay with a credit plan after that (which is a whole new kind of scam). His total at that point was still under the minimum finance amount.
I wondered how that was possible big discovered this morning when I tried to get some meds for the cat online. Turns out, cat meds need written prescriptions. It also turns out that they won't write prescriptions at Banfield. You have to buy all the meds there.
They mark up one med by 548% and the other by 50%.
If you have the time and money to deal with this, go for it. If not, steer clear.
LICENSED ANIMAL ABUSE FOR DOLLARS!!!
We have a 7 month old Shih Tzu male puppy. Took him in for the "free" appointment to set up a date to have him neutered. Yes, I signed up for the optimum puppy care plan that would cover the neutering, shots & general wellness appointments. $35.00 a month for a year, well, this isn't our first rodeo & we KNOW how much these things run. Had to pay 1st month right then along with a starter fee-whatever they call it--the 1st "free" appointment ran me $72.00! Had to give them my bank card because of course, they take it out automatically.
Set up an appointment for 3 weeks for his surgery. That Saturday came & I dropped him off at 7AM as directed. A couple hours later we got a call that the Vet wanted us to come down to Petsmart as soon as possible. I'm an RN. Vet's, MD's, anyone who wants to "see you in person," that's NEVER a good thing. We went there. Basically, we were told they did the "initial" blood work & she wasn't going to do the neutering. He was in kidney failure and won't last 3 months...
We were devastated. She continued to talk--blah, blah, blah... Don't know that we heard or absorbed all the information...HE'S OUR BABY. I'm a nurse, chem panels can mean a lot of different things. Usually NOT a death sentence. She wanted to keep him for 2 days of antibiotics & IV fluids. It wasn't going to "cure" him, but might help--the blood work might be different tomorrow. We agreed. He's our baby...
First, I picked him up later that day as they asked. Well TODAY will be $395!!! Yikes!!! Blah, blah, blah, here's his antibiotics. Blah, blah, blah...My head hurts. Okay, we agreed to it--none of ANYTHING they did was covered. Hmm.
So they brought him from the back room...He was shaking so bad it was ridiculous! I'm talking FULL ON TREMORS! He was so scared & happy to see me. Now, this dog is Mr Personality-he'll walk up to & be friends with anybody. He is ALSO house broken. This was NOT the dog I dropped off! They brought him around the counter... He urinated from the time they put him on the floor, all over me, & all the way to the front of the store. He yelped when I picked him up to put him on the car seat and continued to *** This is a 10 POUND PUPPY--How big do you think his bladder is?
I went back in to address the urination & was told "They are NOT permitted to let animals out to urinate, so it's expected." EXPECTED!!!??? Let me get this right... You gave a PUPPY IV fluids ALL DAY and didn't let him out to *** He won't *** in the crate... So this poor little guy had to hold his water ALL day till I got there??? I call it ANIMAL ABUSE!!! I wouldn't do that to a patient, I can't IMAGINE it would be any different with a dog. I don't know about you but if I drank water ALL DAY LONG you better have a bathroom close!
He stopped shaking about 1/2 hour after after he got home & 3 more "accidents." He was also SO thirsty he drank a whole bowl of water. SO UPSET!!! My husband is the calm one in the family. We talked. Discussed the options & situation. Decided that we would go through the fluids again tomorrow then make a decision. Reluctantly, I dropped him off at 9AM Sunday. He started crying from the time we pulled in front of the building. Had to chase him around the inside of the car (this is NOT the way Tank acts!) Grabbed him, a new, unopened puppy pad & his water bowl and took him in for the day. I EXPRESSLY asked for them to let him out & please give him some water. "YES, yes, We'll take GOOD care of him, don't worry."
Picked him up later that day. AGAIN shaking & crying--AND URINATING!!! The bowl was dry & the pad had NEVER been open!!!! (anyone who has used these knows that a fresh pad kinda sticks to itself) Oh, we're not permitted to let him out--EVEN ON A PAD! ABUSE--LICENSED ANIMAL ABUSE!!! And oh yes, $300 please... Never again--done with you people!!! In case you're wondering. The IV fluids didn't help according to them. He's still going to die but bring him in in a couple of weeks for an ultrasound at about $600 for your "piece of mind" to see EXACTLY what's wrong but it's PROBABLY congenital--you should have it so you know for sure...
Um--YOUR DOG'S DYING... BUT you can have him vaccinated. $20 extra for a Benadryl shot he'll need to stop reactions...YOUR DOG'S DYING...BUT we can microchip him like you wanted...YOUR DOG'S DYING...BUT he needs this special PRESCRIPTION DIET???Advice to help him live, not given, not even attempted!! Just here's how we can get more money from you before he goes.Oh ya, I had asked them to manicure his nails while he's "out," charged for it but they NEVER did it! ABSOLUTELY FUMING AT THIS POINT.
Funny, while we were sitting there 4 other people were picking up their "babies." ALL were in various days of getting the RECOMMENDED IV fluids at $300+ a pop! Don't know about you but I've been in allot of Vet's offices over the years and I think MAYBE once a dog was getting IV fluid. We're in an average size populated area, not big, not small. Both my husband & I found it just a little bit ODD that 5 of us "NEEDED" IV fluid... What do you think? We have decided "CHA-CHING!!!!!!" Pray on the feelings of caring, loving, dog parents. For shame! Shame on you Banfield!!!
Oh but it continues... I waited a few days to make the call. I wanted to be calm, coherent, appropriate. I called the Banfield Optimum Wellness Plan service line. 1 HOUR AND 45 MINUTES LATER being held On Hold-High volume of callers--***! I hung up, probably what they hope for. I called back again a few days later. After being on hold for high volume (WOW they're busy people!) for 48 minutes (I timed it) I got an actual person. I told him I was not happy with the care and I wanted to CANCEL the Wellness Plan. I was told that the plans can't be cancelled but the can subtract what you paid & you owe the balance. That's not even pro-rated...that's the total. I told him that we were not happy with the care, that our dog was not going to live and I wanted to cancel the plan. He told me I owed a balance of $498. I calmly told him I wanted it cancelled. He said I owed $498. (Remember, we've already given them nearly $800 for services--not covered) I lost it! I told him that he didn't understand, it would be a cold day in Hades before they got ANY money from me! I was told "mame, would you like to listen to me?" (condescendingly) Was told you owe $498 here's our complaint number.
Called the compliant number... We don't do anything with the plan but I can write down your issues & pass it on to corporate. UGH!!!
Got a call a few days later from the vet wanting to discuss the message we left at "corporate" & Tank's care... Yeah, thanks but no thanks...
Banfield--LICENSED ANIMAL ABUSE FOR PROFIT!!
Extremely poor customer service and equally unsatisfactory customer loyalty.
Summary
Can't wait untill my plan ends!!
Preferred solution: Full refund
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any meds can cause a reaction. Every pet is different just like humans who can have a reaction to meds.
You can't blame the clinic. It says there maybe adverse reactions if you read the insert. And as far as your 13 yr old its just a weird coincident that happened. Your pet could have underlying issies you weren't aware of that's why they recommend yearly bloodwk and semi annual exam for senior pets.
Don't blame the clinic veterinary medicine is not 100% accurate just like the human side.
Would you blame your dr if you had a reaction to meds that you never took and or a disease that was left untreated because you didn't get anything done annually at your physical
You are just looking for someone to blame and understandably. Sorry for your loss.
As a former Banfield employee, let me say - the company sucks. I only worked for them a few months and was sickened and appalled at the shotty medicine they practice.
They are all about the money and not about the pets. They claim that they are al about the pets but then they ride their hospital managers and doctors about making more money more money more money. Those so called "wellness plans" are just a ploy to make money. 90% of their vets are straight out of school - mainly because the good vets gets wise and move on fast.
While I worked there, I don't trust my pets to them. Stay away from them.
Yep. Banfield sucks.
They gave me Firstshield to put on my cat and he had a reaction to it on his skin. Its taking me a coupme months to cure a severe hot spot with no help from them. In fact, the vet denied an allergic reaction and wanted me to purchase more firstshield and put it on my cat again ! Iy got lrogressively worse so I left a message telling them what the problem was with a hotspot and the dr.
Did not return my call either. They suck and I will not use them anymore.
My dog also is bucking out his back leg after getting first shield trio. He is freaked out by it (so am I).
This is obviously a neurological side effect. Called banfield and they said to wash the site off so I used dawn dish soap.
Hope he will be ok. I do not blame banfield but will never use this product again and dosage is obviously too much for an 11 pound dog.
I am surprised at the way you were treated. We usually service hoarders really well because we know how much you contribute to our profits.
Who the *** are you talking to? Hoarders, huh?
I think you need a profit to your face. These are legitimate issues. Banfield should be shut down with a class action suit. My friend's 2 kittens died from first *** shield this past fall.
Both exhibited neurological issues and could NOT WALK.
How about we put some of the garbage on the vets that are recommending it. Furthermore, this *** says "for dogs only" on the box and they are giving it to cat owners!!!!!