Banfield Pet Hospital
Reviews and Complaints
They killed my cat last year
- Care and service
Preferred solution: Full refund
WORST experience concerning veterinary care.
Preferred solution: Full refund
Banfield Pet Hospital - Wellness Plan Review from Greeley, Colorado
Even with the wellness plan they are always trying to charge you for something else. Everyone they lose a doctor they make you come in before you can get prescriptions refilled because "this doctor had not seen your pet" is frustrating and keeps getting worse. The Banfield in Greeley Colorado is a horrible pave to take your pet. Their customer service is horrible. The most recent issue was when I went to pick up a prescription our dog had been on this medication for years and I have always paid the same amount for it but this time with yet another doctor said I was on a price match and need to pay more now. The front desk person said it was in the notes that the doctor told me about this on the last visit I told her that read not true and I wanted to speak to a manager or supervisor she said the manager was out of town she said she could get the main office person, Melissa (don't even get me started on this rude horrible person ) I still said fine so she went back to get her when she came back it was someone else and she just repeated the same thing the other person told me. I told her the doc did not tell me and I also asked her why didn't they tell me when I called the prescription in the day before, I also told hey I didn't even know about the price match for it. So I Paid an extra $13 for the prescription and Alex the first office person if the second person was a doc she said no she is same as her. So not only did she not bring out Melissa but she didn't get me a manager or supervisor either. When I Alex for a doc she said they were to busy to talk to me. She said she would have a doc call me a little later......I'm still waiting. This was just one of many issues with this Banfield. Also the wellness plan is worthless because we do not use even half of the things that come with it and e still end up paying extra EVERYTIME WE TAKE OUR DOGS IN.
Dr Archer ran a puppy mill in Missouri
Dr Wesley Archer fled the state of California and Missouri in the middle of the night to avoid being arrested for non compliance of USDA laws for operating a dog breeding kennel. He and his wife Jorn Jamieson fled to an Indian Reservation south of Greenville TX, for tribal protection laws.
They operate a puppy mill of Dalmations and Cavalier King Charles Spaniels. They also raise diseased birds. I have been there several times and it is a FILTHY place! My puppy was sick from the time i purchased her.
Dr Archer would not honor the health guarantee! Because the kennel is on a reservation, i am having a hard time prosecuting him. My puppy had distempter, a highly contagious respritory disease, from unsanitary conditions.i took her straight to my vet when i bought her so i know she had this disease before i took her.
Buyer beware of Elite Pets and Dr. Wesley Archer!!!
Preferred solution: Let the company propose a solution
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Verified Reviewer | Gastonia, North CarolinaBanfield pet hospital let my yorkie die on me
I have a yorkie that was pregnant and due Oct.23 I took her in Oct.18 because she was jerking and seemed to be having sezure's I told them she was due Oct.23 they did not even look at her they told me to hold on a minute and came back out with a paper on welping they told me to take her home and make her comfortable that she was fixing to have the pups I asked was this normal because I have never had a dog that gave birth and didn't think she was ok.They told me it was normal and she would be fine she still didn't ack right sunday and monday she did the same thing with the jerking as I was holding her she died in my arms my granddaughter grab her up and started cpr on her she got her back breathing and we rushed her to the emergency vet while there she died again they had to rush her to the back and hook her up to life support to keep her alive we picked her up the next morning and took her straight to another vet he checked her calcium oand it was very low I was told that if they had checked her calcium saturday when I took her in to pet smart that they could have giving her calcium and none of this would have happened that her calcium dropping so low caused her to have siezures the new vet got her calcium up and did a c-section on her and she is still trying to recover from the stress she had to go through because pet smart did not check her like I asked them to do even though they take over $100.00 dollars a month for the wellness plan on my dogs I do not recommend anyone taking there animals to them at all
- There vets
Preferred solution: Full refund
Banfield Pet Hospital - Treatment Review from Needham Heights, Massachusetts
I have never been more disgusted or infuriated with a business in my entire life. Banfield Pet Hospital in Braintree uses appalling business tactics in order to steal your money.
NEVER bring your pets there.
When I brought my kittens in to get their spray and neuter the veterinarian there gave them a special flea treatment prior to the surgery because he said that he found a flea on one of them; but he did so without my consent, and nowhere in any of the surgery prep paper work was there even a hint that this treatment may be necessary. I was also not verbally warned either. When the bill came to charge me for it (as a surprise to me of course) I told them I refuse to pay for something they didn't get my consent for in the first place.
The meeting ended with me under the assumption that my valid complaint had successfully waived these fees. I continued to bring my pets there and paid their health insurance directly from my bank account monthly, however, I just received a letter in the mail from a third party debt collector for the amount of the flea treatments because Banfield Pet Hospital has reported me for non-payment!!!!!!
Terrible office staff, overpriced, rude customer service, too rough with pets
- Staff attitude
- Mean to pet
- Overcharging for services
Banfield Pet Hospital - Dog Health Plan Review from Hickory, Pennsylvania
Exclusion is still deciet.
THIEVES!
They'll sign you up for a wellness plan with the promise of saving you tons of money and forget to mention that its a mandatory 12 month program. They also give you the impression that everything is included, but somehow.....you'll always end up spending money every time you take them to their "included vet check".
When you finally realize they are over charging you and you call to cancel the plan, because you realize you would rather spend less and give the money to a local vet who wont over charge you or treat your animal for unnecessary reasons, you will be told to bend over and grab your knees by a sassy (not the fun sassy) rep who tells you "ITS UNDER THE AGREEMENT".
You know, the one they give you after you sign up for the plan that you're told will save you money during your animals exam. The exam where they tell you the long list and costs off all the things your poor rescued street kitten will need. You wanna do the right thing, and so you sign up thinking they have you and your animals best interest at heart. Their cold, dead, black, shriveled corporate heart....
So, you tell the sassy rep that all of these hidden costs nor the 12-month agreement were explained to you and you weren't given the agreement to read before hand. The ever so helpful rep will let you know that you have the convenient option to either pay out the remainder of your contract in full or continue the plan until the contract is up. Well, of course you're going to continue the contract because why would you give someone a lump sum of money and then give more money to another vet.
Lets get something straight, the people who work here are friendly and have a great smile.......but so did Ted Bundy. Even Satan side eyes this company.
SO TAKE MY MONEY! Me and my cat dont need to eat, but ask yourself.....whos the real animal here?
GOOD DAY!
Banfield Pet Hospital Wellness Plan Review
Cancelling auto renewal of wellness plan
Banfield Pet Hospital: They are nice to your pet and courteous to your face but just try and cancel your " Wellness Plan, OMFG!!! First off, you can't cancel at the facility. You can't cancel online. You have to somehow get the "secret telephone number" and once you get the number they put you on hold for about 10 minutes; When I finally got hold of a "live" person she DEMANDED I provide a reason for cancelling my plan; which, by the way AUTO-RENEWS EVERY YEAR" unless you cancel the plan on the phone. I told her that I simply didn't want to renew the plan. She informed me that I had to provide her with a "VALID REASON" for cancelling. I had to tell her that I couldn't afford the plan. I make over 60 K a year but she said the plan would run in perpetuity forever unless I gave he a VALID REASON for cancelling. STAY AWAY from this predatory, unethical company. They over inflate their charges and still charge over $100.00 over and above the plan every time you take your pet in to be seen.
- Onsite employees
Preferred solution: Let the company propose a solution
Maybe this might help
I feel very badly for you about losing your dog. It is crushing when more than anything you just want an explanation.
The tears will still come, anger and all the things we know comes with grief. Hopefully as a well educated and well healed health professional I can offer you a few terms used with people to use when looking for information about what was likely occurring with your dog. It is tough to find animal specific disease when we have no idea where to start. I would suggest terms like CHF (Congestive Heart Failure), Chronic Pulmonary Hypertension and COPD (Chronic Obstructive Pulmonary Disease).
Keep in mind when you read about these things your Missy would have over-time known she had to take it easy sometimes if maybe too many goodies (take that back never too many goodies!!!! ) Once you and your family have taken sometime to share maybe make a gift to you local animal shelter or plan to plant a tree this spring look into some of my suggestions, we all know what it's like to be human, dog's bodies operate in this instance almost the same.
Again, I offer you my deepest sympathy and please share my ideas with your daughter to help her out if she needs it or you feel it will benefit her.
Pets Killer
- Kill a pet
- Overcharging for services
- Staff attitude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newbury Park, CaliforniaI have nothing to say but good things.
- Love the service
Banfield - HORRIBLE!
Banfield Newnan is the worst Vet Experience I've ever had!
The staff is beyond rude, and are the most unprofessional people I've ever seen.
From personal experience, our dogs didn't even see a vet and the bill was nearly $400.
I was hung up on requesting records. I called the Corp Office, they did nothing either.
The staff at Banfield is unprofessional, inept, and seem to lack proper training.
The saying.. "I wouldn't let them touch my dog" is true in the case of Banfield!
DO NOT USE THIS CLINIC IF YOU CARE FOR YOU PETS AND WANT THE BEST CARE FOR THEM!!
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The Banfield in Deptford, NJ killed my dog, Missy then fasified her records too to cover it up and blame it on her heart condition when it was their negligence that killed her. I hope you reported them to the state veterinary medical board. Sorry for your loss, I know how you feel since they did it to my dog.
All Banfield wants is your money, they could care less about your pet.