Banfield Pet Hospital
Reviews and Complaints
BANFIELD KILLED MY 5 MONTH BABY GERMAN SHEPHERD
I had a five month old German Shepherd and I was taking him regularly to Banfield Pet Hospital on 6134 E. Colonial Dr Orlando, FL 32807, every time we went in there they said our dog was perfectly normal and healthy. We were paying for the best treatments, and they told us he had neutering in the package that we were purchasing and they said it would be a simple procedure that they always do and we could even add his hernia procedure in there as well. I dropped him off on Saturday February 16th, 2014 without even saying goodbye to him because i thought I would see him back at 5 p.m. like they said.
My boyfriend told them before doing any procedures to please call him so that they could tell him the estimate price, and they never called regardless that I was the one dropping him off he wanted them to call him first.
After the procedure when they called my boyfriend and I in to tell us our dog had passed they wouldn't give us any reason as to why he passed except that at first they were saying he had a "heart attack" but towards the end told us they have no idea as to why he passed. one of the veterinarians also said she had witnessed Keyz open his eyes before the took the oxygen off of him and when we spoke to the second vet performing the procedure she said the other vet was not even in the room.p
i would like a thorough investigation done on Banfield pet hospital on 6134 E. Colonial Dr Orlando, FL 32807 with an investigation on the process and the veterinarians and the technicians, on their policies and procedures to determine that their priority is for the pets health, and not just as an assembly line.
PLEASE SOMEONE I NEED HELP, I WANT TO CHANGE THIS RE-OCCURRENCE OF DEATHS, AND HORRIBLE NEGLECT.
ANYONE WHO KNOWS ANYTHING TO HELP ME.
My email is fhaxhaj11@***.com
Fabiola Haxhaj
Banfield & PetSmart Abusers and Consumer Fraud
Preferred solution: Full refund
Working Conditions Review
Other Product Review
They wouldn't see my pet (emergency) without an appointment
I've always been a client of Banfield, until today that is.
I always took my pet for everything there, I kept going because I love Dr. Arnold, after she left I wasn't sure if I was going to keep going there, and I did for a while. Today, my dog injured her paw, we had no idea what happened, she was out playing (and yes we were watching here that's why we got so scared, because it happened all of the sudden) so we didn't know if it was a spider *** or what, she was shaking, crying, licking her paw, she was OBVIOUSLY in a lot of a pain, and one vet was outside so I asked her, it is an emergency I don't know what's going on, can you check her please? she said, do you have an appointment? so my answer was no, it was an accident so she said, then I can't help you, so the front receptionist asked what was going on, I told her, and I asked, can anyone see her please? just look at her! and she said: we don't take care of emergencies here, so no.
So I had to drive looking for another place to check my pet, I finally did and they saw her the moment I walked in since they saw that she was in so much pain, so I can promise you I WILL NEVER go back to that hospital. Never in my life I've felt so angry! I called to ask another Banfield and told them what happened (just to see if it was true they don't see emergency patients) and they said they had to see her, but of course I didn't go back and will not go back ever again to that Banfield.
And if they don't take patients with emergencies, they should take down the "we take care of emergencies first" paper they have on the window.
Preferred solution: I just want them to know how their employees behave!!! and I hope they can stop that!
Horrible service
- Staff and vets were awful
Malpractice, wrongful exams and wrong prescription handed
This incident report was sent through with the Better Business Bureau where our requests were further ignored by the corporate offices at Banfield Pet Hospital, and in the end left unresolved. We have been trying to contact the Director for over 4 weeks to discuss our numerous complaints with the La Cienega branch. We expect an actual response from Banfield Pet Hospital for solutions to the many issues with this branch. Not only should the medical records be reviewed by the Director, but they should also speak with the Nursing staff and Manager of the La Cienega branch. After this review the Director will see that we have been mistreated and our dog has suffered because the mistakes made by the staff. The manager has stated that he has not properly trained his nursing staff, admitting fault that will result in more customers complaining about this branch. We expect a full review of our case and a response within 10 business days.
The settlement that we request is for our entire bill from Saturday July 19th to be refunded due to the wrong test being administered on our dog, alongside our Petsmart insurance membership to be cancelled with no penalty and a full refund for the membership.
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We (in regards to our dog Charlie) have been calling the Banfield Pet Hospital headquarters for over a month filing numerous complaints with corporate leading to zero response. During our normal check-up with The Banfield Animal Hospital in West Hollywood on Monday, July 14, 2014, we were informed that Charlie had a yeast infection in his ears, and were prescribed medication for that.
Five Days later, Charlie was extremely sick. So when we came to this practice with our sick dog, they made us wait over two hours to be seen by a VET although their sign displays "sick dogs are seen first". Meanwhile, we watched dogs coming in for annual vaccinations be priority, alongside phone calls taking precedence over us as well. The nurse who ended up seeing us tells us that she just realized we have been given the wrong medication for Charlie that we have been using for the past FIVE days on him. She "just" realized the night before and decided to wait for us to come in to tell us the news instead of telling us immediately. At this point it was too late and our dog's infection had spread since it was not being treated correctly.
When the VET came in to check him and although Charlie displayed no signs of diarrhea or vomiting, she suggested he may have an intestinal infection. The Doctor said that she will first start with the blood test to compare results with his normal white blood cell count. And she also tried to push x-rays on us, alongside an intestinal check. When we came back to pick Charlie up after the testing, they charged us for the Intestinal test instead of the blood test (which is covered by our insurance), and of course they found no results with that specific test.
The next day, we awake to Charlie barely moving, lethargic, and with a large swollen lymphnode. Rushing him to the pet hospital on Sunday, we of course had to wait another 2 hours to be seen by a VET although ours was clearly the emergency.
The doctor then recommends that perhaps the blood test should be administered. They of course find that his white blood cell count was triple the original and that he needed to be attached to an IV for the rest of the day, and the next day.
They also had to send a sample of his swollen lymph node out to the lab which they told us we would find the results in one to three days at most, therefore the latest being Wednesday of that week.When we retrieved no results from them, on Wednesday we had to discuss with them on the phone an hour before they closed that they promised us that we would have the results by the latest on that day. They finally called us 10 minutes before they closed since they miraculously found the results right after we hung up the phone with them.
Since, this time we have been filing numerous complaints with Banfield Pet Hospital and have yet to receive a response. The Customer Advocacy Center is "appalled" every time he has called as to the delay in response time. However, this has given us absolutely no results. At this point the Manager is avoiding all phone calls and will not return any messages. He also informed us that the owner of the store has been away on vacation, and although she has returned she has been avoiding our calls as well.
We do not trust their services since they only administer tests and services for financial gain. On top of it, their medicinal malpractice and recklessness could have left our dog dead. What does it take to bring this business to an end? Does it have to be the death of multiple animals? They are absolutely careless people who should not be allowed to be in this type of profession that have the lives of innocent animals in their hands.
Banfield Pet Hospital - Veterinarian Review from Irving, Texas
Wellness Plan Scam Lawsuit
People should be aware that the 'savings' they are supposed get on Wellness Plans are artificially inflated, so it looks like you are 'saving' hundreds. Its a scam for the uninformed. Like marking a piece of furniture up 200% so that you can 'discount' it but still sell it for a profit.
Do your research, call your local vets for costs to see what the average is for your area before deciding on comitting to at least a year of payments that you cannot get out of, even of your pet dies.
There is a Class Action Lawsuit about this:
http://www.consumeraffairs.com/news/class-action-charges-banfields-pet-wellness-plan-doesnt-deliver-110713.html
http://topclassactions.com/lawsuit-settlements/lawsuit-news/5380-class-action-lawsuit-says-banfield-pet-hospital-didn-t-deliver-promise
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaMy health chichua died during teeth cleaning
Customer Service horrible
Preferred solution: Price reduction
Cancelled my plan without informing me
- Script available
- Overcharging for services
Preferred solution: Let the company propose a solution
Banfield Pet Hospital - Pet Medical Service Review from Covington, Kentucky
Banfield killed my dog
After finding out about banfield i thought it was a good idea to get the wellness plan for my 2 year old husky who was perfectly fine, probably the healthiest dog in the world. after he got his vaccines, which were for the lepto, rabies, parvo and bordetella, he started feeling weak and lost his appettite a month after that.
I took him back to find out what it was and they thought there was something wrong with his stomach, i knew there wasnt anything wrong with his stomach because when you felt up his abdomen he didnt complain or anything but since im no expert i trustred what the doctor said. he gave me antibiotics for an infection, to control diarrhea and throw up which was $300, i didnt mind the cost because i thought i was saving money plus it was going to my dog who was my best friend. after he was done with the medication he was feeling worse and didnt eat AT ALL, he was loosing weight so fast and didnt have any energy. I took him back and they thought it was either parvo or endocrine disease so i paid for more test which were $500.
they told me it was parvo so i bought antibiotics for parvo which were $200 and i did my own research of thing i could do to fasten the treatment so he could her better. another month went by and he was worse than ever, he went from being 70 pounds to almost 30, he still tried to run but he barely had any muscle, fat or energy left. i called them to make an appointment because the treatment wasnt working and they told me it was actually leptospirosis. after a month of trying to fight parvo they told me it was another thing.
i did more research on it so i could help my dog out and i saw an article about a woman talking about her dog died because of the vaccines and i started to look more into it. I learnt that a dog should NEVER get more than one shot at a time because animals have different immune systems and that it takes at least one or two months to recover. on the same page i saw a comment about a girl that worked at banfield but quit because she saw so many dogs overdose and when a dog gets more than 1 shot their immune system can get so low that they actually get the diseases they got vaccinated for.
the leptospirosis shot my dog got is supposed to be an independent shot but banfield gave him 3 more shots along with that and made him suffer without helping him. my dog passed away yesterday and i am pissed i cant do any justice for him because its their policy.
i advise anyone that is looking into going into banfield to go to another vet, dont think your saving money because of the wellness plan because now i have to finish off paying for my dead dog that they didnt even help.
Switch and BAIT WELLNESS PLANS
I had years of good experience with Banfield until fairly recently when they became corporate under new policies. They hire very inexpeienced vets, interns, and only allow for their lowered quality of corporate policy.
They baited and switched me with their wellness plans. I did get two other opinions after they refused to do a dental cleaning, The intern vet took a complete blood work-up after telling me she was going to do a heart x-ray and EKG because they heard a heart murmer..
After telling me the results of the blood work-up and no explanation for doing the EKG and X_ray she said she would downgrade my plan for a few weeks until I had her do a special blood test.
Neglected to mention that that would cost $165.00 but manipulated the plan to cover NOTHING that would be applicable for a few weeks---then said whe would upgrade the plan but later found out that they would not do the cleaning if his liver count was slightly elevated---which the other two valued vet opinions (one of which worked for Banfield previously, but left when management changed) said he was not at greater risk than any other dog with these issues, as they were minimal. They are continuing to bill me for the plan which is useless, and I will not continue using them for either of my animals and do not recommend them to anyone any longer.
Preferred solution: Let the company propose a solution
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They killed my dog , investigation ongoing , they need to be shut down ! I’m very sad for your loss!
I realize that this is an old thread. My heart cries for your pain, I lost my dog two years ago as well, my dog passed away from vet negligence, is such a painful experience, I hope that your heart is healed and you had a satisfactory resolution.
I'm so sorry that happened our pets are our families and our babies. I wouldn't trade my vet for anything in the world been going to them for 11 years.
If you ever need a vet they are;
Pershing Oaks Animal Hospital
Orlando, FL
corner of Goldenrod Rd and Pershing.
My heart goes out to you and i hope justice is done for the loss of your "Baby", pets are like family to me
It sounds to me as if they may have over sedated the puppy causing him to either go into cardiac arrest. Its not a good idea to sedate, neuter or spay a pet until their at least 8 months old unless an its a emergency surgery situation.
I usually wait until my animals are a year old before I have them spayed or neutered. Less chance of serious complications.
I'm sorry for your loss.
Actually, it is easier on the pet (and the surgeon) to spay before the pet goes into heat- less risk of hemorrhage, faster surgery, etc. As for neutering, early neuter decreases the chance of the male developing bad habits of marking or becoming aggressive.
Please file a complaint with the state board of veterinary medical examiners and the BBB. Also boycott ALL Mars Candy Company Products and get everyone you know to do the same.
They make all of the popular candies, plus so much more. Many popular pet foods, including Nutro, Greenies, Pedigree, Whiskas and so much more. They also make food, such as Uncle Bens Rice and drinks. They also make fancy coffee makers and coffee and teas for them.
Mars Candy Company owns Banfield. Hit them where it hurts! Stop buying all of their products! I have!
They also perform deadly, painful testing on animals.
Go to marscandykills.com and see a gruesome devastating video for yourself. Then ask yourself, is that bag of M and M's worth it?
You went to a chain vet and you're surprised? How many complaints do you see on this site with chain Medical, Dental and Vets?
When will *** people stop going to chain healthcare facilities? You went because it's "convenient" and now you maybe understand why you shouldn't go to a chain.
These chains are driven by money and expansion not by taking care your health. Don't be ***.
Precisely. Maybe it's all the misspelled or incoherent comments, but I really get the impression that these chain clinics appeal primarily to the lazy and/or ***.
You shouldn't neuter a shepherd until he is full grown. Otherwise you are asking for hip issues.
They simply don't developed correctly when neutered. I suggest anyone who is going to look at neutering weigh the options. Please do complete research on the subject before taking the vets word for it. Many vets simply do not read the current research on the subject.
Banfield gave me a hard time about neutering our shep. After talking to other vets and legit research we passed. We also finally got off that crack plan they sell you. Our Shep is 3 years old, totally healthy and has 0 "bad habit" doesn't spray anywhere blah blah.
I'm terribly sorry for your loss, if you replace that puppy please google reasons why you should not neuter him. He has a better chance at being healthy and happy without it and stay away from Banfield unless you like throwing your money away for bad care.