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Banfield Pet Hospital - Alabaster Alabama - Pet Wellness Rip Off

1.0
Details
Kitten shows up and we take to Banfield to get checked out. We got sucked into Wellness Plan for a year (Sounds good because of fixed monthly payments). However, this so called Wellness Plan covers very little. So on top of monthly payments you also have a vet bill if you take the pet back. At the end of the year, Banfield calls you for the pets "final" visit. They schedule it a few days after the end of contract. The charges are so outrageous you are forced to renew the Wellness Plan for another year. Plus, you have to call a certain telephone number to cancel the Wellness Plan or it will renew for another year. You can't cancel at the local Banfield (they don't have the secret telephone number). We had another stray cat show up that had a sore on its paw. We took it to Banfield and the vet took the cat out of the exam room. The entire time the cat was gone, I could hear it screaming. When the vet brought the cat back in, to our horror, the sore had been cut off and there was a gapping, bloody wound. If you love your animal, DO NOT TAKE IT TO BANFIELD!
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1 comment
weloveparrots
#958975

File a written complaint against Banfield with the State Board of Veterinary Medical Examiners. (May be called something a little different in your state.) Call the Office of Consumer Protection or your Attorney Generals Office and ask where to file your complaint. Dont let them get away with their ignorance!

Review
#596428 Review #596428 is a subjective opinion of poster.
Cons
  • Exploitation of services
  • Exploitation of finances
  • Overcharging for services
Reason of review
Not as described/ advertised
Loss
$240
Preferred solution
Pay the second year of Wellness Plan (Banfield needs money more than me). Since I am retired, use every day to spread the truth about Banfield.

Banfield Pet Hospital in Macon, Georgia - Wellness plan rip off

If you have a wellness plan ... don't count on not having to pay when you visit the dr at banfield THey always add something that is not covered by the plan. and you usually end up usually paying over 50 dollars routinely we paid nearly 100.00 even with the wellness plan ... they have a way of adding on things that are not covered it seem exploitative! I tried to cancel the plan i have for 2 dogs costing 80.00 per month and they told me i would have to pay over 600.00 just to cancel. They claimed that the money was for services rendered under the plan although i paid over 100.00 or close to it every time i took one of my pets.. I think they overcharge for care that is also substandard
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3 comments
Anonymous
#950088

I just ordered the wellness plan over the phone. I did not sign a contract.

(Unless.a verbal contract is legally binding) I've not used their service. They did take over $170.00 start up for my 3 dogs out of my account. I've read the reviews of the terrible service and care for the pets and the nightmare of additional costs during visits. I am now TERRIFIED to use Banfield hospital even once!

My pets are my life and I'm on a fixed income. If I dont make the first appointment can I get out of this plan?

weloveparrots
#958976
@Kat

Nope, you are stuck with it. Banfields are killing pets.

They killed my dog, Missy on 11/25/2014 with their negligence. I stopped paying for all 3 of my dogs and will never go back. They can attempt to collect all they want.

I am not paying them another cent! Please dont take your dogs there!

Anonymous
#947775

i have a wellness plan on all 3 of mine and the only tim i ever pay if i want a service that is not covered, like a nail trim or heart worm prevention. those aren't medical services so i don't expect them to be covered on a wellness plan

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Review
#596062 Review #596062 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$600
Preferred solution
Price reduction
Tags
  • incompetent veterinarian

Banfield Pet Hospital - The puppy wellness plan has limited coverage's

4.5
Details
I was told the puppy plan covered initial puppy shots, spaying and or neutering and general health check up's. What the plan didn't cover was a routine urine test when I suspected my puppy had a urinary tract infection. There was an additional out of pocket cost of $53.00 as a routine U/A is not covered. Not to mention the cost of amoxicillin I ended up getting from a local pharmacy as Banfield charges 3x the cost for most medications. The plan will also cost additional money out of pocket once your puppies weight exceeds 50 Lbs for the spay/neuter procedure. This additional cost can be up to $150.00 or more providing there are no other medical issues that could arise during surgery. The free routine office visits are a savings. However, your going to pay top dollar for other non covered medical procedures, medications and services that are not part of the limited routine wellness plan coverage's.
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1 comment
Anonymous
#1029592

Urinalysis is not common for puppies. Did they also rip you off by not including emergency amputations or chemo treatment?

Banfield has problems, but having to pay for medicine and out of plan costs are not one. That's a consumer problem where they don't read what they sign.

Review
#594189 Review #594189 is a subjective opinion of poster.
Cons
  • Overcharging for services
  • Wellness plan is very limited
  • Exploitation of services
Reason of review
Problems with payment
1.0
Details
heres the thing about the whole fing auto renew bs: theres a spot on the contract initial to acknowlege to auto renewal provisions. i didnt initial here as i didnt want to auto renew. the vet told me to not initital so it wont auto renew. it still auto renewed. now i...
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Review
#593876 Review #593876 is a subjective opinion of poster.
Reason of review
Poor customer service

Banfield Pet Hospital - Wellness Plan Review from Goose Creek, South Carolina

Banfield Pet Hospital - Wellness Plan Review from Goose Creek, South Carolina
I am very satisfied with banfield, we have 3 dogs that we take for wellness checks, vaccines and whatever else they need, we have never been charged more than what the plans call for and we are completely satisfied with the vet. This is one of our babies Roxanne.
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3 comments
weloveparrots
#958980

Obviously posted by a Banfield employee! This is a site for pissed consumers, so take your bogus review and post it where someone actually gives a ***.

Anonymous
#1161960
@weloveparrots

Oh shut up. Not every good review is made by a banfield employee.

It actually says on this sites info page that they welcome ALL reviews, good or bad.

Just because you hate it, doesn't mean everyone does.

You actually have no reason to hate them, as they did NOT kill your dog. Hundreds of people even those who HATE banfield, even veternarians who HATE banfield, have even said they did nothing wrong.

But no, you just keep going. Trying to ruin the reputations of the veternarians who tried to save your dogs life. But since you have absolutely no knowledge what so ever, of veterinary medicine, you refuse to believe it.

You refuse to believe your dog was in fact in heart FAILURE because you'd rather blame someone because you can't handle the truth.

I feel terrible for the veterinary team at the Banfield you went to. Not just the doctors, but the rest of the staff as well because they had to deal with you.

& no. I don't work at Banfield.

I used to, for 6yrs in fact.

But I don't anymore. My doctors I worked with were phenomenal.

Anonymous
#1162945
@Anonymous

Absolutely. I've seen this lady's posts all over the place & she clearly doesn't want to accept the truth.

She needs hardcore counselling and to pay the poor vets that she slandered in compensation. If I were them I would have sued the *** out of her.

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Review
#590619 Review #590619 is a subjective opinion of poster.
Reason of review
Good customer service
5.0
Details
Banfield Pet Hospital - Wellness Plan Review from Montrose Township, Michigan
I just got a 12 week old Merle American Cocker Spaniel puppy a few weeks ago.I heard about the wellness program at Banfield Pet Hospital in Petsmart so I took her "Piper" in for her first vet visit. I had a great experience! I was really shocked to read all of the bad...
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9 comments
Anonymous
#1140941

Hopefully all will continue to go well for you and your puppy and we won't end up reading an adverse pissed customer review from you in the future. Let us know how "Piper's" spay surgery went.

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Review
#590381 Review #590381 is a subjective opinion of poster.
Reason of review
Good customer service
Banfield Pet Hospital - First Shield Trio Review from Lancaster, Massachusetts
We used First Shield Trio for two months with no problems. Yesterday was the third month so we applied the application as usual and our 8.5 pound peekapoo puppy started walking weird...like walking "U" shaped with his rear end towards his upper body. He is very...
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5 comments
Anonymous
#983628

OMG !! I bought this product and my dog is doing the exact same thing.

She started throwing up, crying and now will not walk!

I took her to the vet and they had to wash her after I did with dawn soap(blue kind) and prescribe her some pills that should be her walk in a few days! Please DO NOT USE THIS PRODUCT IT WILL HARM YOUR DOG!!!!!

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Review
#590325 Review #590325 is a subjective opinion of poster.

Banfield Pet Hospital in Fairfax, Virginia - Cancelled Wellness Plan with Banfield Hospital a week after enrolling, got hit with $400 collection charge.

1.0
Details
I was told I had the ability to cancel because it was so quickly after enrollment, so I did. Without any notice, a collection agency calls me 7 months after demanding payment. It would have been cheaper if I was told I couldn't cancel and didn't use their services and paid the $25/month. I had originally cancelled because they said their plan covered all vaccinations, but when my dog got boosters that Banfield required, they charged me for the booster vaccinations. All of their services and prices are inflated and unconscionable. I warn everyone to stay away from Banfield no matter what. They won't ever save you any money.
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Review
#587839 Review #587839 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund
Eleven years ago we signed up for Banfield's wellness program with our new puppy, Bo. It was great having the wellness program for vaccines and routine check ups. This past weekend we had to put Bo down. We have never had any emergency visits until last weekend. We...
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2 comments
Anonymous
#942270

It is stated in your OWP sign up contract, which all clients get a copy of, that it is a one year contract, and if god forbid, something happens with your pet, we are not able to waive any fees, and the monthly payments will continue to be drafted out. This is a corporate policy and not able to be changed from location to location. I can almost guarantee you that the tumor has been spoken about, you probably blew it off as most clients do.

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Review
#587516 Review #587516 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$103
Preferred solution
Let the company propose a solution
Tags
  • Bogus and false charges
The wellness plan is a total rip off, you still get charged for office visits - more than you would anywhere else in the area. ($300 for routine shots with Banfields plan - it's $180 and the private vet in town) They will take your dog to weigh them, then do a toenail...
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2 comments
Anonymous
#942272

Banfield is not heartless, if you want to be upset be upset at the corporate office, they can not change the corporate policy from location to location, just like all of us, they are constrained by the wills of their bosses, and could lose their job if they do not follow the policy. Get that through your head and stop blaming the location.

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Review
#586869 Review #586869 is a subjective opinion of poster.
Cons
  • Mean to pet
  • Exploitation of finances
  • Exploitation of services
Reason of review
Problems with payment