Anonymous
map-marker Bellevue, Washington

Review from Bellevue, Washington

Scam. Pls dont bring your pets in this clinic. They are a ripper. Theft clinic , thats supposed to be what they will be called. I joined their plan just to save money for my puppy, who did not last long on my house. He had only one first visit, then after 3 wks ,he was adopted, then I called the clinic and cancel it, they said I have to pay the whole annual fee bec 4 days was passed already . They really a ripper, pls dont send your pets in bandfield. Scam scam scam
View full review
1 comment
Guest

This place sucks! I have tried three different times to cancel and can't ever talk to anyone,call to buy a plan they pick up and will sell you a plan but you have to call a different # to cancel !

B.S. Never doing business w them again!

Anonymous

Banfield Pet Hospital - Staff Review

Banfield honestly does not care abt ur pets !! They only want ur money so take it frm some1 that had to take their pet to another vet to get real help fr my puppy afr Banfield not even remotely tried to find out what THEY did to make my puppy sick !! And they still expected me to pay fr the months I had to get help elsewhere bc they kept lying sayg there was nothing wrong w him!! All I can say is if u love ur pets like family I suggest u take them elsewhere bc Banfield or their plans r not as they seem !!! It's all fr the sake of money and that totally and honestly all they care abt !! Please don't trust these people w ur pets !! Mine is still not totally better but he's better than he was but it's not bc of the help of Banfield bc they didn't care one way or another all they wanted was my money fr that dam plan they locked me in fr a freakg year !! Run fr the life of ur pets and tell every1 u knw to stay clear of All Banfields !! I've contacted the people that look at vets bc these people deserve to be investigated !! Seriously !!!!!!!
View full review
Anonymous

My daughter got the run around when she took her puppy in who had been ill all night

I will never use Banfield Hospitals, they only care about money not your animal.My daughter has used the La Jolla location since her puppy was 8 weeks old. Being a first time dog owner they purchased their Puppy Care Plan under the understanding that they would save money on all a puppy needs in their first year. Every visit was at least 100 dollars and the rates are so high you pay more than you would else even with the discount. ( plus you are paying 40 dollars a month for the plan). She was having some issues with his care when last week he was was up all night vomiting, lethargic, and had a chocking cough. When she took him in the next day (having to leave him due to work conflicts) she received two calls one to say they gave him meds for dehydration and nausea but didn't know what was wrong. Shortly before she picked him up the second call said they were going to give her antibiotics to take home still don't know what wrong.No one seemed to notice his cough. In both calls the person was only concerned with how she planned to pay for the services not her puppy's health. Having just nursed a puppy thru kennel cough when she called to tell me what was going on I advised her thats what he had.When she spoke to the vet upon picking him up, she was told I don't know whats wrong, no explanation why they want him to take antibiotics, any info on after care, or concern whatsoever about his condition. When she brought up the possibility of kennel cough the vet told her dogs can't talk and tell us whats wrong with them. We feel that since the doggy day care he gos to is also at that location and are 90% sure thats where he got it she was given a company line. When I called to complain and cancel her policy for her I was told you must pay the rest of your premiums or the amount you were discounted if you cancel. No matter what the reason. The representative I spoke with could care less that all the dogs at that day care could be or get infected. Saying it was a local issue and to call that location which leads me to believe Banfield doesn't care whats happening at its locations. Their bottom line is money not your pets health or happiness. She will not be going back to the clinic or daycare and I advise anyone whos thinking of using them to think twice.
View full review
Anonymous
map-marker Citrus Heights, California

Banfield Pet Hospital Is Responsible For The Death of My Cat

THEY ARE RESPONSIBLE FOR THE DEATH OF MY CAT I brought my cat in for their advertised free comprehensive in early April 2014. I was told he was perfectly healthy but need his teeth cleaned and a tooth extracted. They did a rabies shot without asking me and didn't explain to me why an indoor cat would need one. Apparently its actually a law in Sacramento County, however I don't think the vet gets to just do it without telling me until I'm presented with a bill for the shot. Then they start pressuring me to sign up for their Pet Wellness Plan, and we're talking a hard sell. I said I wanted to think about it and was told I only had 24 hours to decide and could sign up on the phone. So we decide to do it, get charged $57 for the initial sign up (I had been told at the Banfield office that the fee for the rabies vaccine which was $27 would be deducted for that. No it wasn't. But what my real complain it that their incompetent veterinarian missed a significant heart murmur in my cat. With one simple exam the heart murmur should have been detected as it was significant murmur. All she had to do was listen to his heart. They are rated between 1 to 5 and his was a 3. Had they placed my cat on a blood thinner he would not be dead. He threw a clot and his back legs and tail were paralyzed. Thank God I saw him fall off the back of the chair in the corner or he would've remained stuck there. The poor baby only cried when I picked him up. When I lay him down on my daughters bed he tried to pull himself along by his front paws and I knew something was horribly wrong. We rushed him to a 24 hour pet hospital and when the vet finally came in to talk to us, she explained what he had, Saddle Thrombosis and asked me when he had last seen a vet and I told her less then 4 months ago. She was clearly astonished and told us that the clot could have been prevented by blood thinners. As it was its a horribly painful condition, they could attempt to trea6 to it but even with extensive treatment he would only live at best another 6-12 months and that he would be in excruciating pain. Of course we didn't want that. He was only 8 years old and had been a very active healthy cat. They had given him pain medication and brought him to us on a bed and we held him in our laps and he had begun to purr as soon as he saw us and we petted him and cried and it was horrible. When we were as ready as we were going to be she gave him the injection to fall asleep and he put his head into my hand as he went to sleep. And then she gave him the other injection and he died in our laps. To add insult to injury we were charged nearly double what are normal wellness plan payment was 6 days later. When I called the Wellness Plan customer service number he refused to refund the money and told me that only the "practice manager" could do that and I would have to speak to him. I requested to speak to a supervisor and left message which were never returned. As it stands now I am fully prepared to go to the Sacramento news sources, especially a reporter who deals specifically with exposing and helping companies that pull this kind of thing. When I tracked down the practice manager he kept saying that I had signed a contract for the wellness plan which is completely untrue as I did it over the phone. He is "looking into it". I told him I had no problem taking them to court, nor exposing the incompetence of their veterinarians and the scam they have going in pushing people into this wellness plan. Having now found literally thousands of complaints from BBB, your site, Consumer Affairs and so many others I have no doubt that should it come to it, and I take them to court I will win.
View full review
Loss:
$450
Gurney Nbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Papillion, Nebraska

Treated like less than a person when I wanted to question several issues concerning my cats diagnosis

I never have been treated this such disrespect as I have each time I complained about the heartless way your company responded to my issue. Where is the management that lets my complaint be pushed through like I am less of a human for the fact that I can not afford treatment for my animal. The empathy shown by your doctor was unbelievable. To be told systems that aren't the cause of my cat's health issue for the fact they never looked at her chart before coming to the conclusion that within the four months of her full blood urine and kidneys showed perfect health. Within no amount of time going by and she is in kidney failure and urinary tract infection. No compassion for my situation what so ever. Mentioning of what I may have in my home that could of caused all this to occur. Only to turn the tables saying my animal is OLD and this just happens No One at fault.. Please tell me the precautions of medicine I gave to my already sick cat from infestation of fleas in our home so I pay hundred to be assured that the two cats that are my life are well and I should have not concerns. I tore my home top to bottom for what they say could be the source of her dying. They immediate care I would have to pay 400.00 then and there to give her the chance she needs at this time. I question a medicine given to me by your company for a teeth cleaning they performed on my cat. Where does the information of what may be right or not right for my already I repeat sick cats that where taken to you for care and told PERFECT health. Only to finally hear from the doctor she is in kidney failure and she has tumors that she isn't even sure existed. No test where performed to establish and of the things the doctor tried pointing out to me. Then to ask of the medicine as I myself Google, Bing, Yahoo multiple, multiple sites reading different things that the medicine could have as a side effect.. Each site placed a VERY IMPORTANT PRECAUTION DUE TO THAT PARTICULAR MEDICINE. To make sure to have your pets kidney liver and all around health check this may cause blockage of bladder and other internal health problem. Just to be for my own personal understanding. The rudeness of your doctor and each of the people within your company is Utterly Shameful. To be told that I am wrong and she has been a vet for years and her other pets that receive this are just fine. The information on the multiple sites are WRONG AND FULL OF LIES. Did I not read the little one side sheet that is prepackaged in the box with the medicine. She doesn't not believe this may of been worse for my already unhealthy cat for her own diabetic and other issues. Then told to consult to the original doctor I seen she can't answer my questions. Arguing and passing blame towards others that worked in your company. Quote " I WAS NOT HERE THEN I WAS ON VACATION AND CAN NOT OFFER ME HELP IN THIS MATTER" pressing me to another personal manager there that day who is unaware of anything that has happened. Offer the your main office for my complaint but they're just going to transfer you back to our facility to resolve and obvious uncooperative doctor unwilling to hear any more nor explain and show me the little bit of compassion or respect when I told them I have congestive heart failure , my own heart is enlarge 80 percent I am disabled and do not receive the little nothing money until Monday can I place some payment to start some treatment. I do not have children an the care I take for my babies is more than anyone will ever know. To hear we can euthenics for less and I should place that on the table as a decision. Fill out the credit care card even though each month you gladly with draw money from my account for not even seeing my cats for a program that with or without your wellness plan I can not even make a dent of the expensive fluids she would need that day. No like any such person from your company stays there to ensure anyone that you will do all you can to resuscitate and animal or offer assistance if by chance their breathing is constricted. I call to opt out of a program that must only be offered to individuals that care well of then someone begging for help that is receiving Government Assistance. I don't know who trained someone to treat me as a lesser person. I just wanna THANK each one of you for sending me back to the same rude doctor and staff that honestly tossed me like rubbish. Not even listening to me of show me another option or book establishing that all the animals in the world are EXACTLY THE SAME.. Just as humans receiving medication are all the same no allergies, no illnesses, no undiscovered issues that JUST MAY not set in stone as she sternly voiced to me that I am not a vet so I shouldn't listen to what they post on the internet to help someone uneducated as herself she is the vet and has been for over 10yrs. I am a person not a mentally challenged individual as she let me know when she asked in response to the 20ml bottle 1ml twice a day. "WELL WHAT WOULD THAT EQUAL OUT TOO" I never felt so low in my 40yrs of breathing on this earth. Could I tell her "What does the amount come out to in days" 1ml given 2 times a day with a 20ml bottle. Your company should know the real treatment of lower class social security paid money is put through. To constantly be belittled by someone smarter than myself. I begged for her life and I felt like some spit in my face for no reason but I wasn't worth the breath... I can't get out of the program or I will owe your company more money but call back when my PRECIOUS BABY GIRL DIES than you can try to help me.. I am not even worth the time to no one just keep passing me to the same facility that spoke to me with such negitivity and utter disrespect. I maybe one person but my heart did not deserve to hurt with such pain. My health means nothing to your company as my beloved baby girls health meant.. I will continue to find a way to get through to someone with the heart I fail to see in the doctor at your facility..
View full review
1 comment
Guest

Anyone that works with animals treats people who don't have too much money, and treat them like their dirt. I lost my dog over it, but mainly I lost her over some *** roommates, who I hope they die someday, and I took their dogs because they don't know how to take care of them.

I couldn't get mine back, because the shelter said "it's best she goes to someone else." I took it that they implied because I'm not rich.

Apparently in this world you have to be rich to do anything. Even if someone is working hard for what they have. I'm sorry for your loss of your cat, but I wouldn't go to that hospital as I've seen plenty of reviews about them.

A small vet or something around town would be best in my opinion.

I've heard of pet insurance, but everything thinks it's only if your pet is sick. Not true, some insurance can cover surgery, hereditary illness, etc.

Janaiya Ewi
map-marker Delray Beach, Florida

Banfield Killed My Cat!!!

I took my cat in for annual vaccines. Also asked the vet at Banfield to look at his hind legs as he had not been jumping down from furniture the way he normally did.

I thought he may have hurt a leg. My cat was just over a year old, they did his blood work and said he was in perfect health. They put him under anesthesia to take x-rays. The found nothing but gave him an injection of a non steroidal anti-inflammatory anyway.

Five days later he was not eating and was breathing rapidly. We took him back in to have them look at him. They said he was fine and stable and we cold take him home. It was clear he was not fine.

3 hours later we rushed him to the ER vet. He told us he was in critical condition and it looked like possibly renal failure. The estimate for additional testing was almost $3000. The ER vet was not optimistic he would get any better.

We had to make the difficult decision to put him down. We found out later that a leading cause of renal failure in cats is giving a non steroidal anti-inflammatory after the use of anesthesia, which is exactly what Banfield did. We are heartbroken. We asked them to cancel the insurance we had on Milo but they refused.

They do not care about animals or people and are completely incompetent! I will never take another pet there and put there lives in danger by exposing them to Banfield's so called care.

View full review
Loss:
$800
8 comments
Guest

Banfield in Deptford, NJ killed my dog, Missy with their negligence and young inexperienced vets. I am so sorry for your pain. Its been 7 months and I still cry every day for Missy!

Guest

I am so sorry for your loss ! They didn't properly fit my cat's e collar which resulted him suffering and having to be put to sleep ! I am also paying bills for this carelessness !

Michelle M Las

So sorry about your kitty! I know how you feel because the Banfield in Deptford, NJ also WRONGLY killed my sweet, 6 year old Pomeranian, Missy.

Read her whole sad story at Banfieldkilledmissy.com

Please share on Facebook to help warn others of the dangers of Banfield vets everywhere. So many sad stories on here. They gave my dog oxygen she didnt need and stressed her out to the point it killed her. I repeatedly told them I didnt want it and they did it anyway.

When I went in, I had a happy alert dog. When I came out, I had a dead dog and they had the NERVE to hand me a bill for over $300. They can take their bill and shove it right upp their ***! I am NOT paying them another cent, ever!

Guess they saw my dog as an opportunity to rock me for hundreds of dollars not covered by my plan, like they have done many times before.

NOT this time!

Find us on FB by searching Banfield Killed Missy. Please post your cat's sad story everywhere you can to help bring awareness to what they are doing to these poor innocent pets.

Guest

I am in a similar situation where my cat seemed to get sicker having to take her to Bannfield. She died 10 days later from renal failure.

I too am stuck with an monthly payment even though she is deceased.

I found Bannfield to be very insensitive and callous through out the whole ordeal. They really do not care about pets or their owners.

Guest

Banfield should be shutdown! All these complaints warrant an investigation.

Banfield P

Hi wspost1979 - We are sorry about the loss of your cat, and our thoughts are with you during this difficult time. When you are ready, we would like to speak with you directly to gather more information regarding the care that your cat received at Banfield.

Could you please call our Client Advocate Team, toll-free, at 877-500-2288 or email cat(at)banfield(dot)com? Again, we are so sorry for your loss.

Most sincerely,

The Banfield Team

Guest
reply icon Replying to comment of Banfield P

While I have read horrid things about Banfield clinics at least you have the dignity to wish to address a complaint. The Vet who gave my sweet cat 68 mg of baytril to be taken orally daily and who knows how much in a shot has refused to speak to us since we initially contacted her at the end of August.

We now have to separate complaints the SVB and have had her served for civil court. We are thousands in debt and left with a little box of ashes and some footprints.

Guest

Sue them!!! You have another vet telling you what they did is wrong so do something.Then after all is said and done go to a kill shelter and adopt a cat and save its life.My heart breaks for you. I have 4 cats and if this happend to me i would for sure sue.Also list this vets name every where you can on the internet There are many more sites like this.Also contact your states veternairy board and file a complaint.Do not let this go or he will do it again to someone else.

View more comments (7)
Anonymous
map-marker Nashville, Tennessee

Died A Painful Death

I took my chihuahua in because he was coughing up blood and appeared to be having a hard time breathing. These were his only symptoms and it started suddenly. He was fine the day before, very active and eating well. They recommended doing bloodwork and x-rays at a cost of over $400. I agreed to the bloodwork first. Everything came back very good, especially given that he was 14 years old. I asked if it was possible if he had ingested some type of poison. They asked if he had access to any. As far as I knew, he didn't, but I didn't know if anyone had given him anything. They prescribed $200 worth of medicine that I later found out were for symptoms he didn't have, like diarrhea. He died the next morning. I called them as he was convulsing, and they kept putting me on hold until I screamed that he was dying. They told me to bring him in. My husband took him, but he was already dead. They told him it would normally be $90 for bringing him back in, but they waived that fee (thought that was kind of them, NOT). I called to ask if they bloodwork checked for poison, and they said no. That would require a toxicology, which they didn't suggest. I really feel he was poisoned, and he died a very painful death with blood pouring out of his mouth. They came across as very caring and sympathetic, but I now feel that it was all about the money. This happened on a holiday, so I was limited in choices. I wish I would have just given him something to make him throw up, as that was my first instinct. Coincidentally, an EMT had just told me a couple of days before that a teaspoon of hydrogen peroxide would do that and not cause any physical harm. I researched online and found that his symptoms were common for internal bleeding due to poisoning. This complaint states I lost $400 but he was worth way more than that to me.
View full review
Loss:
$400
3 comments
Guest

but you told them he didnt have any access to poison?!? are they supposed to assume you are lying or don't know what your own dog could be exposed to.

if vets have to figure that everything an owner is saying to wrong you could never figure out what is going on with a pet. vets have to be able to trust what the owner tells them, or they will waste a lot of time and money ruling out causes of problems that are unnecessary to rule out.

maybe in this case they should have just run the test anyway to make sure but toxicology test cost a lot and i know where i worked people would be upset if we ran them and there was nothing on them and then they would just accuse us of trying to make more moeny. so either they have to believe what an owner says or they just have to rule out all the possible causes anyway and charge the owner for all the testing and then get upset owners because of the costs of all the tests, they cant win

Banfield P

Hi Anonymous - We're so sorry for the loss of your pup and we hear your frustration with our hospital. Thank you for bringing your situation to our attention.

If you see fit and have any additional concerns, please reach out to our Client Advocate Team at 877-500-2288 or email cat(at)banfield(dot)com.

Most sincerely,

The Banfield Team

Guest

I am sooo sorry for your loss. I am a pet lover and have two of my own.

I cannot imagine the pain suffered by both you and your beloved pet. Thank you for the review though, I will be sure never to take my animals there!

View more comments (2)
Anonymous
map-marker Coon Rapids, Minnesota

My dog

had a wellness program and i had time on the first one. They signed me up for a second plan and the first wasnt done. My dog got sick. Very sick. They said the plan dont cover any of that. But if i want i can bring her to a different vet. I had the plan there. They told me it would cost two thousand to MAYBE help her. I had her put down. She had cancer. Now they want me to pay for the second plan. Never again with them. i was so broken hearted that they care so little for our family members.
View full review
Deantae Akq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Banfield Completely Misdiagnosed My Cat Causing Him To Suffer and Die- Stay Away!!

Stay away from Banfield!! They caused my cat Calvin to suffer and die sooner than he should of due to their complete misdiagnosis of him.

The fluids I was prescribed to give him at home only made his condition worse and now I have to forever live with the fact that I made him suffer more due to their malpractice. When I submitted a complaint NO ONE from Corporate HQ had the decency to even respond which is despicable! My cat was my family member and losing him has caused me great sorrow. Instead the Dr.

who misdiagnosed him has contacted me 3 times since then to "discuss things". There is nothing to discuss except her termination. He went to the Banfield in Woodbridge VA and was seen by Dr. Tran.

My cat Calvin was 18 years old and not eating so I took him to the Banfield in Woodbridge VA on May 6 2014. He was seen by Dr. Tran who provided him care after that. She did blood work and told me his kidney values were elevated but she did not say how high or how serious it was.

She specifically told me he was not cancerous after the blood work. I proceeded to give him fluids at home every other day. He completely stopped eating so I took him back on May 12 and they tried to put an IV in him but failed saying he kept going into respiratory failure and was turning purple. They sent me home with prescription wet food and I fed him via a syringe.

On May 26 I noticed he was severely retaining fluids and was having difficulty breathing (he was breathing heavily before but it was not a concern to Dr. Tran). On May 28 he had still not urinated and was not moving so I took him to the Woodbridge Animal hospital. They called Banfield TWICE to obtain Calvin's lab work and Dr.

notes but Banfield said they never had me as a customer. I had to personally call Banfield and have Calvin's paperwork sent. Highly suspicious behavior as I was there multiple times in the past few weeks, perhaps they were trying to protect themselves rather than help my dying cat. Woodbridge Animal Hospital did blood work and took an X-ray and the vet there informed me he was not in kidney failure, and that his kidney values were within the normal range.

Instead they found a large mass in his chest. They drained the fluids from his chest and took another X-ray where the mass was confirmed and they believed it to be cancer. They tried to get him to breathe normally on his own but he went into respiratory failure again and I rushed there right before he died. I find the inadequacies and incompetency in Banfield and in Dr.

Tran to be COMPLETELY UNACCEPTABLE. My pet died because of complete failure from Dr. Tran in diagnosing him properly. While he may have already been terminally ill, the fluids I was giving him made his condition even worse and were suffocating him, therefore he died sooner than he should have.

If he had been diagnosed properly, I could have more time with my precious friend and he would have suffered far less. I will NEVER use Banfield again and I will advise everyone I know not to either.

I lost my best friend and wasted $800 on a wrong diagnosis due to their malpractice and complete incompetence. I demand action be taken by this corporation for this injustice or I will pursue further legal action.

View full review
Loss:
$800
Anonymous
map-marker Doylestown, Pennsylvania

Banfield Pet Hospital - Chameleon Review

Almost a month ago I was gifted a veiled chameleon. I wasn't quite prepared for her because she was a gift, but I searched online on chameleon forums and talked to experienced owners in order to get the correct gear for her. About a week and a half into having her she started to gape at me and I noticed she had some spit gathered around her mouth. She became more lethargic. I decided to take her to Banfield because I have had good experience with them before when they treated my kitten. I got there and waited. And waited. Then finally I was seen by a "reptile specialist" and he said she was fine, everything was good and told me to tweak a few of the things in her terrarium and to stop feeding her as much, which I did immediately. They charged me $50 or so for this. The next week she continued to get more lethargic. She would eat less and drink less and became very clumsy when she walked around on her plants. I went out of town for three days and left her in the care of my father. When I got home she was worse even though he had cared for her all weekend. She would hardly open her eyes anymore. Just last night I went back to petsmart and got more for her enclosure to try and help. When I was leaving I walked past Banfield and saw the same "reptile specialist" treating a dog! I got home from the store and she appeared even worse. I decided to call another veternarian because I no longer trusted the opinion of the people I saw at Banfield. it was too late in the evening to get her to the vet so I told the vet I would come in in the morning. I woke up this morning and my chameleon, Pascal, was dead. She was laying at the bottom of her terrarium a very dark color. I can't help but think that if she had seen a different vet she would still be alive.
View full review
2 comments
Guest

You do realize Vets treat much more than just 1 species right? A vet is trained in dogs, cats, cows, horses, sheep/goats, as well as exotics.

They can then take extended training in a specialty, just like a human Dr. So just because you saw him treating a dog means absolutely nothing.

Not enough people own/are willing to pay for veterinary care for reptiles to make it possible for many vets to financially survive just by doing 1 species. Almost all vets I know have to be willing to see & treat multiple species to be able to keep a job.

Guest

If your pet continued to get worse why didn't you take it back to the veterinarian or to a different veterinarian. If your pet was sick and then you went out of town, it doesn't seem like you were too concerned. It is sad to loose a pet though.

View more comments (1)
Anonymous
map-marker Fort Worth, Texas

Banfield Pet Hospital - Pet Medical Service Review from Fort Worth, Texas

Banfield Pet Hospital - Pet Medical Service Review from Fort Worth, Texas

I took my dog in for surgery for Pyometra and she ended up with a damaged esophagus due to the tubes they used during surgery. Not only did Banfield not express concern that our dog needed to get spayed because she could get pyometra when we brought her in for the exact symptoms months earlier, but they never once told us that emphysema could occur due to the surgery.

She ended up dying at only a year and a half because when I called to discuss her coughing with the vet, they told me it was normal because of the surgery and said nothing about the possibility of emphysema. I ended up bringing her in a few days later and they said she needed to go to emergency for oxygen treatment and I Vs, but we couldn't afford it and they wouldn't help. I had to explain to my 6 year old that his dog died this morning.

What a horrible experience. I will make sure that everyone I know hears this story in hope that they will never go through this with their pet.

View full review
Mada Kui

Banfield OVERPRICED, RUDE, INCONSIDERATE, RIP OFF CENTRAL!!!!!!!!

So I signed up for their BS "wellness plan" I pay $40 a month for NOTHING!!! My baby girl hurt her paw they wanted to charge me $47 to wrap her paw! Are you serious? I took her to my mother and laws vet and they wrapped it for free. Tried to cancel my account guess what?? THATS ANOTHER $107 CHARGE!!!! I'm so pissed off right now I cant even explain. Needless I will never recommend them EVER!! And as soon as my term is up I am gone. HORRIBLE PLACE!!! I should not have to pay for something I am not using or intend on using. I SHOULD NOT HAVE TO PAY A PENALITY BECAUSE I DONT WANT YOUR SERVIOUSES!!!!!
View full review
Loss:
$400
Reason of review:
Poor customer service

Preferred solution: To cancel my account and not have to pay for servies I HAVE NOT USED!!!!

1 comment
Guest

I second you. I had my dog over, although she had late stage liver cancer (not known by me); the doctor insisted that it would be better to join the wellness plan.

Since she was a senior I joined the most expensive one ($1200 year). My dog died 2 months and 2 visits later. I cannot cancel the membership because according to this rip off place the services they provided were worth $800 plus?! Unbelievable!

$800 of what a chest x-ray of a Beagle? Or the injection they gave her for pain? They didn't even have the consideration of telling me that my dog was dying on my last visit.

She had a stroke on the next morning and was paralyzed, so we had to put her down.

Please, save your money monthly and take your pet to real veterinary. Do not take them to Banfield Pet Hospital.

Anonymous
map-marker Vestal, New York

Took my Chihuahua to Banfield

He was in extreme pain & all they wanted was money for x-ray's blood work after $1k they still couldn't tell what was wrong all they want is money they care nothing about your pet. My dog was taken to Cornell & they could tell exactly want his problem was with out no blood work or x-rays!!!!!! He was taken foe emergency surgery for a ruptured disc in his neck!!!!! The cost was a lot but my dog was treated with compassion unlike Banfield!!!! I feel there prices are more then a person would be charged in a Hospital Attorney GENERAL NEEDS TO CHECK INTO OVER CHARGING!!!!!
View full review
Loss:
$1000
Anonymous

Banfield Huntington Beach

I am having the same issue. I am being charged for a wellness plan I canceled back in January at the Huntington Beach Location off Edinger. I have called corporate, I have called the manager in HB, I have gone in only to get the run around the manager isn't there. She won't call me back, on and on. Now I am in collections for a service I don't have!!!!! They have given us the wrong meds, fired vets who were doing ongoing care with a leg injury which they never called us about, and tried to force us into upgrading our plan. DO NOT sign up with them if anything goes wrong you won't get answers or money back:( By the way Mr. Questionmark. WE DID NOT USE THE SERVICES so they said we could quit the plan yet they KEPT Charging!!!
View full review
Rynn Fro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scottsdale, Arizona

Banfield Killed my Sweet Dog...

Its been almost 2 weeks since I took my little girl Rosie in to have an abscess drained and ended up losing my sweet girl. The Banfield I regularly go to couldn't see her so I took her to one a bit farther. I dropped her off (as she would be "fit in") and called a few hours later to check on her. The girl at the front was laughing about how she had been barking all morning and said she would call back. Never heard back so I called again shortly after as her comments about the barking bothered me. She was trying to tell them something!!! In her records it clearly states she is Hypoglycemic and I feared they hadn't checked her or fed her for hours. When I called back frantic she said there was an emergency and nobody could talk to me. I begged them to give her peanut butter or something as I was worried. Called me back a few minutes later to say "You need to come right away". I got there in time to hold her limp and lifeless body in my arms...and the kind fake-crying vet telling me "We won't discuss the cost of trying to save her right now". Why thank you so much Tatum Road Banfield.
View full review
Loss:
$1200
1 comment
Banfield P

Hi Missing_Rosie - We're so sorry for the loss of your Rosie and want you to know that we are thinking about you during this difficult time. Thank you for taking the time to bring your situation to our attention. If you have any additional concerns or questions, when you are ready, please feel free to reach out to our Client Advocate Team at 877-500-2288 or email cat(at)banfield(dot)com.

Sincerely,

The Banfield Team

  • 1
  • ...
  • 52
  • 53
  • 54
  • 55
  • 56
  • ...
  • 127