Banfield Pet Hospital
Reviews and Complaints
Review from Bellevue, Washington
Banfield Pet Hospital - Staff Review
My daughter got the run around when she took her puppy in who had been ill all night
Banfield Pet Hospital Is Responsible For The Death of My Cat
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Verified Reviewer | Papillion, NebraskaTreated like less than a person when I wanted to question several issues concerning my cats diagnosis
Banfield Killed My Cat!!!
I took my cat in for annual vaccines. Also asked the vet at Banfield to look at his hind legs as he had not been jumping down from furniture the way he normally did.
I thought he may have hurt a leg. My cat was just over a year old, they did his blood work and said he was in perfect health. They put him under anesthesia to take x-rays. The found nothing but gave him an injection of a non steroidal anti-inflammatory anyway.
Five days later he was not eating and was breathing rapidly. We took him back in to have them look at him. They said he was fine and stable and we cold take him home. It was clear he was not fine.
3 hours later we rushed him to the ER vet. He told us he was in critical condition and it looked like possibly renal failure. The estimate for additional testing was almost $3000. The ER vet was not optimistic he would get any better.
We had to make the difficult decision to put him down. We found out later that a leading cause of renal failure in cats is giving a non steroidal anti-inflammatory after the use of anesthesia, which is exactly what Banfield did. We are heartbroken. We asked them to cancel the insurance we had on Milo but they refused.
They do not care about animals or people and are completely incompetent! I will never take another pet there and put there lives in danger by exposing them to Banfield's so called care.
Died A Painful Death
My dog
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Verified Reviewer | Washington, District Of ColumbiaBanfield Completely Misdiagnosed My Cat Causing Him To Suffer and Die- Stay Away!!
Stay away from Banfield!! They caused my cat Calvin to suffer and die sooner than he should of due to their complete misdiagnosis of him.
The fluids I was prescribed to give him at home only made his condition worse and now I have to forever live with the fact that I made him suffer more due to their malpractice. When I submitted a complaint NO ONE from Corporate HQ had the decency to even respond which is despicable! My cat was my family member and losing him has caused me great sorrow. Instead the Dr.
who misdiagnosed him has contacted me 3 times since then to "discuss things". There is nothing to discuss except her termination. He went to the Banfield in Woodbridge VA and was seen by Dr. Tran.
My cat Calvin was 18 years old and not eating so I took him to the Banfield in Woodbridge VA on May 6 2014. He was seen by Dr. Tran who provided him care after that. She did blood work and told me his kidney values were elevated but she did not say how high or how serious it was.
She specifically told me he was not cancerous after the blood work. I proceeded to give him fluids at home every other day. He completely stopped eating so I took him back on May 12 and they tried to put an IV in him but failed saying he kept going into respiratory failure and was turning purple. They sent me home with prescription wet food and I fed him via a syringe.
On May 26 I noticed he was severely retaining fluids and was having difficulty breathing (he was breathing heavily before but it was not a concern to Dr. Tran). On May 28 he had still not urinated and was not moving so I took him to the Woodbridge Animal hospital. They called Banfield TWICE to obtain Calvin's lab work and Dr.
notes but Banfield said they never had me as a customer. I had to personally call Banfield and have Calvin's paperwork sent. Highly suspicious behavior as I was there multiple times in the past few weeks, perhaps they were trying to protect themselves rather than help my dying cat. Woodbridge Animal Hospital did blood work and took an X-ray and the vet there informed me he was not in kidney failure, and that his kidney values were within the normal range.
Instead they found a large mass in his chest. They drained the fluids from his chest and took another X-ray where the mass was confirmed and they believed it to be cancer. They tried to get him to breathe normally on his own but he went into respiratory failure again and I rushed there right before he died. I find the inadequacies and incompetency in Banfield and in Dr.
Tran to be COMPLETELY UNACCEPTABLE. My pet died because of complete failure from Dr. Tran in diagnosing him properly. While he may have already been terminally ill, the fluids I was giving him made his condition even worse and were suffocating him, therefore he died sooner than he should have.
If he had been diagnosed properly, I could have more time with my precious friend and he would have suffered far less. I will NEVER use Banfield again and I will advise everyone I know not to either.
I lost my best friend and wasted $800 on a wrong diagnosis due to their malpractice and complete incompetence. I demand action be taken by this corporation for this injustice or I will pursue further legal action.
Banfield Pet Hospital - Chameleon Review
Banfield Pet Hospital - Pet Medical Service Review from Fort Worth, Texas
I took my dog in for surgery for Pyometra and she ended up with a damaged esophagus due to the tubes they used during surgery. Not only did Banfield not express concern that our dog needed to get spayed because she could get pyometra when we brought her in for the exact symptoms months earlier, but they never once told us that emphysema could occur due to the surgery.
She ended up dying at only a year and a half because when I called to discuss her coughing with the vet, they told me it was normal because of the surgery and said nothing about the possibility of emphysema. I ended up bringing her in a few days later and they said she needed to go to emergency for oxygen treatment and I Vs, but we couldn't afford it and they wouldn't help. I had to explain to my 6 year old that his dog died this morning.
What a horrible experience. I will make sure that everyone I know hears this story in hope that they will never go through this with their pet.
Banfield OVERPRICED, RUDE, INCONSIDERATE, RIP OFF CENTRAL!!!!!!!!
Preferred solution: To cancel my account and not have to pay for servies I HAVE NOT USED!!!!
Took my Chihuahua to Banfield
Banfield Huntington Beach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Scottsdale, ArizonaBanfield Killed my Sweet Dog...
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This place sucks! I have tried three different times to cancel and can't ever talk to anyone,call to buy a plan they pick up and will sell you a plan but you have to call a different # to cancel !
B.S. Never doing business w them again!