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We have a 7 month old Shih Tzu male puppy. Took him in for the "free" appointment to set up a date to have him neutered. Yes, I signed up for the optimum puppy care plan that would cover the neutering, shots & general wellness appointments. $35.00 a month for a...
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#515686 Review #515686 is a subjective opinion of poster.
Loss
$800

Banfield Pet Hospital in Buffalo, New York - Banfield Charged Me for 2 Years although I Cancelled Twice. BEWARE!!!

I cancelled my Banfield Plan the last 2 years in a row, even taking my dogs to another vet as well as requesting all of my paperwork from Banfield to transfer them. They stopped charging me and then started right back up again. I recently emailed them and requested a refund. I was told everything under the sun. Banfield has tried to contact me to schedule routine blood work for my dog 4 times, 1 of which I refused to schedule. Of course I did, I cancelled the plan!! I had to block them from charging my bank account any longer. It takes forever to get someone on the phone. I was told by the woman on the phone that she keeps better track of her bank records, its possible the worker didnt cancel it as he should have, but every call is recorded and when I asked how far calls go back her answer was I dont know. I was also sent and email stating that I tried to cancel in 2011 but it wasnt acceptable at that time. Yet I didnt try to cancel in 2012 and 2013?? Not using one of their services covered under the plan the last 2 years, I dont know how they can get away with this. The best was when they told me it wasnt their fault that I wasnt responsible enough to call. Now keep in mind they dont know how long phone records are kept. Do yourself a favor and get your pet the care that it needs when it needs it. Think about it, do not spend almost $30 a month for a plan when your dog shows no sign of any illnesses. Routine this and that is not necessary and times are tough as it is. You will find that you wasted a whole lot of time and money and they will just keep taking from you. Regardless of the fact that you said stop.
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1 comment
catt417
#847329

Also, they asked me how they were supposed to know how I switched vets when I actually asked them for copies of all of past vet work to take to the new vet. I still have it actually.

My new vet took photo copies of it.

I guess thats "how they would know".

Oh, but thats right, they are claiming I didnt cancel.

And the customer service? Its the worst ever!

Review
#515597 Review #515597 is a subjective opinion of poster.
Loss
$500

Banfield Pet Hospital - My daughter got the run around when she took her puppy in who had been ill all night

I will never use Banfield Hospitals, they only care about money not your animal.My daughter has used the La Jolla location since her puppy was 8 weeks old. Being a first time dog owner they purchased their Puppy Care Plan under the understanding that they would save money on all a puppy needs in their first year. Every visit was at least 100 dollars and the rates are so high you pay more than you would else even with the discount. ( plus you are paying 40 dollars a month for the plan). She was having some issues with his care when last week he was was up all night vomiting, lethargic, and had a chocking cough. When she took him in the next day (having to leave him due to work conflicts) she received two calls one to say they gave him meds for dehydration and nausea but didn't know what was wrong. Shortly before she picked him up the second call said they were going to give her antibiotics to take home still don't know what wrong.No one seemed to notice his cough. In both calls the person was only concerned with how she planned to pay for the services not her puppy's health. Having just nursed a puppy thru kennel cough when she called to tell me what was going on I advised her thats what he had.When she spoke to the vet upon picking him up, she was told I don't know whats wrong, no explanation why they want him to take antibiotics, any info on after care, or concern whatsoever about his condition. When she brought up the possibility of kennel cough the vet told her dogs can't talk and tell us whats wrong with them. We feel that since the doggy day care he gos to is also at that location and are 90% sure thats where he got it she was given a company line. When I called to complain and cancel her policy for her I was told you must pay the rest of your premiums or the amount you were discounted if you cancel. No matter what the reason. The representative I spoke with could care less that all the dogs at that day care could be or get infected. Saying it was a local issue and to call that location which leads me to believe Banfield doesn't care whats happening at its locations. Their bottom line is money not your pets health or happiness. She will not be going back to the clinic or daycare and I advise anyone whos thinking of using them to think twice.
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#513928 Review #513928 is a subjective opinion of poster.

Banfield Pet Hospital - Pet Medical Service Review from Pumphrey, Maryland

Please run away from this place!!!! I took my little pug to get a health certificate to Germany, since I was moving to the country. The unprepared, and irresponsible staff not only led me to get the certificate done on the wrong date, as well did it incompletely. Because of their unprofessionalism and careless work, I was denied to embark to my last fly from Baltimore to Germany a R$ 1600 dollars flight, and I will have to stay in Baltimore in a hotel, payed out of my pocket, plus transportation for 20 days, and get than a new health certificate, of course payed by me. I also will have to book a new flight. Because of Banfield unprepared and careless staff, I will have to spend over R$ 3000 dollars. When I contact the clinic, the extremely rude and unprofessional manager Stephanie Cordona, told me that was nothing that they could do by that point, even though she admitted their mistake. I also try to contact their customer advocate department, but they do absolutely nothing about. This hospital is just clearly a franchise, to make money out of their customers. They never even cared, that my poor dog could had being killed in Germany, yes, killed, some countries if they arrive with a mistakenly done health certificate the pet will be exterminated. I was even advised by Stephanie Cordona and her staff to leave my pet behind, and it could be shipped later, of course by my expenses, a veterinarian, should know by head that a pug can't be shipped in cargo because of their short nose, and breathing problems, that is how careless they are. Every time you go to this vet clinic, it can be a broken nail, they will force and push you, to spend at least over 300 dollars. Please if you cared about your pet, be aware, look for other place, real vets who care about your beloved pet, and not money maker machine as Banfield franchise.
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#513601 Review #513601 is a subjective opinion of poster.

Banfield Pet Hospital in Portland, Oregon - Banfield pet insurance

do not get Banfield Wellness pet insurance. They do not communicate between the hospital and their headquarters. They will send you to collections without even notifying you that something is wrong with your account after the hospital tells you its all fine and you even have paperwork to prove it. They also don't admit that their computer system is the one that messed up and instead of doing the right thing and honoring it they make you pay the fees anyway. Not to mention their customer service people on the phone have no customer service skills. You could tell through the phone that they guy hates his job and is sitting and yelling at you! Never again will I trust these people. When you ask to talk to someone higher they don't even give you a number or any address or something to write to. Horrible! I will be spreading this everywhere even on social media! All they want is their money!
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1 comment
Anonymous
#850492

Well your mistake is that the Banfield wellness plans are not insurance. Just like it says on the paper you sign.

The plans are to help prevent illness and and keep them healthy. Insurance covers stuff "in case" your pet needs surgery or treatment that is not routine.,

Review
#512878 Review #512878 is a subjective opinion of poster.
Loss
$65

Banfield Pet Hospital in Oklahoma City, Oklahoma - They killed our baby Buddy and then gave him some kind of medicine to

counteract the drug they overdosed him on and never even told us about it. I had to call them the next day after noticing that something was not quite right. We had taken him to other vets in the past and had his teeth cleaned once or twice a year but never has any vet put him under and killed him till this day. I find out the next day after calling to see what they did and used and only then I was told. BE AWARE PET OWNER"S BANFIELD USES DOG EUTHANIZE DRUGS TO PUT THEM UNDER RATHER THAN THE STUFF THAT PEOPLE ARE PUT UNDER (WHICH IS SAFER THAN THE STUFF THAT IS CHEAPER THAT IS ACTUALLY USED TO PUT THEM DOWN) IT IS ALL ABOUT THEM MAKING THE MIGHTY DOLLAR ON OUR LABORS. SO THE NEXT TIME YOU HAVE ANY PROCEDURE DONE AT ANY VETS BE SURE TO ASK BEFORE HAND WHAT THEY USE TO PUT THEM UNDER. VERY VERY IMPORTANT! Buddy will never be the same and his life was shortened because of there negligence.
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1 comment
Anonymous
#843738

They do NOT use the same drugs to euthanize as they do to anesthetize. They use a pentobarbitol solution to euthanize.

To anesthetize, they use several medications. First, they use something to "premedicate," which means they administer some drugs to sedate the animal and also makes it so that the animal requires less anesthetic gas (frequently acepromazine/torbugesic for young healthy animals, they may use other drugs if the animal has health concerns or if the pain level is expected to be greater than a routine dental). When the animal is ready to be intubated, they use an induction agent, frequently propofol, in order to induce muscle relaxation for easy placement of the endotracheal tube. The animal is then maintained with anesthetic gas.

Yes, it's true that sometimes propofol is used PRIOR to the administration of euthanasia solution, but propofol itself is not used to euthanize an animal.

It is only administered prior to the euthanasia solution because it helps to calm the animal and induce muscle relaxation, making the passing more peaceful.

It's difficult to tell from your story - is your pet actually deceased currently, or do you just think they killed him and then brought him back?

Review
#512371 Review #512371 is a subjective opinion of poster.
Loss
$150

Banfield Pet Hospital in Springfield, Virginia - These people only care about money and not pets

My dog became sick and I took him after calling and speaking to a very rude women on the phone hoping to see someone nicer. Nope. The technicians were unhelpful and not kind. I spent so much time in the waiting room and when in the room the doctor again made me feel *** and did not help at all. I was first told while waiting for my pet to be seen we would have to wait because the only vet in was only seeing healthy pets. WOW WE CAME TO GET HELP FOR A SICK DOG BUT THE DR IS ONLY SEEING THE HEALTHY ONES. THATS HELPFUL AT A VETRINARY OFFICE. I am disgusted at the way they were so quick to take my money and not be kind and actually help my dog. Absolutely disgusted and will never come back to this horrendous place.
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#511969 Review #511969 is a subjective opinion of poster.

Banfield Pet Hospital in Pottstown, Pennsylvania - Made to feel completely inadequate as a pet owner!

I brought my 2 yr old mutt in for his rabies shot and wellness visit. Both the Vet Tech and Vetrinarian made me feel like a horrible pet owner! Tried to upsell me for over $600 in tests and meds. When I politely declined I was handed no less that a dozen pamphlets on what I was declining and I was made to feel like cr*p. I have no children, my husband and I have 8 rescued pets that we love like our own children. I left feeling horrible. So very wrong. My dogs are treated better than most people treat their children.
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2 comments
Anonymous
#842613

Hate to break it to you but it is THEIR JOB to inform owners of pets what is avaliable & recommended. If they didn't they would get people *** complaining that they were 'never told about that test or this disease etc etc'.

Dogs require an awful lot more than just a 'Rabies shot'to be protected & healthy. That is only the bare minimum as required by state law. They should also be vaccinated against Distemper/Parvo/Parainfluenza/adenovirus (this is considered a CORE vaccine by the American Animal Hospital Association) as well as Bordetella. They also require routine de-worming & flea, tick & heartworm prevention.

Gi parasites, tick borne diseases such as lyme, ehrlichia, analplasma, rocky mountain spotted fever to name a few & heartworm can be extremely serious or fatal if not diagnosed and treated. Guess what else.............they age a LOT faster than humans do, so they should have at least annual bloodwork to check for early signs of diseases such as kidney disease, liver disease, diabetes, immunosuppressive disease etc etc that can all be managed well if caught early.

You need to be a better educated, more responsible pet owner & that is your fault, not the vets!!!!!

Anonymous
#842173

review

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#511735 Review #511735 is a subjective opinion of poster.

Banfield Pet Hospital - Pet Medical Service Review from San Juan Capistrano, California

Will never take pets here ever again. Took my cat in there for problems it was having with urinating and they misdiagnosed her as having a behavioral issue and I ended up taking her to a different vet a few weeks later and found out that she had blockage and needed a catheter put in due to this...so something that could have only cost $100 turned into a $500 vet bill because of their misdiagnosis...will never bring a pet here again
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#511451 Review #511451 is a subjective opinion of poster.

Banfield Pet Hospital in Mount Vernon, Ohio - MISERABLE EXPERIENCE

they don't let you be with your pet during exams and procedures , while most other vet.s do..they just leave you sitting forever not knowing how you pet is or what is taking so long, and supposedly my cat got blood work, but I saw narry a mark on him where a needle had with drawn blood ( there is usually a small shaved spot).? so I wonder "was it even done? " The vet seemed more interested in pushing us toward far more costly procedures rather than discussing affordable options ,and she didn't even address the fact that my cat has CRF. and most likely needed subcue fluids..The pain med.s she prescribed didn't sedate my cat ,he got bug eyed and walked in circles half the night.. so thank you for charging us $306.00 for antibiotics and a miserable experience.
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1 comment
Anonymous
#850495

A pet is only shaved for catheter placement, not a blood draw.

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#510604 Review #510604 is a subjective opinion of poster.