Latest review first
Banfield Pet Hospital in Vestal, New York - Took my Chihuahua to Banfield
He was in extreme pain & all they wanted was money for x-ray's blood work after $1k they still couldn't tell what was wrong all they want is money they care nothing about your pet. My dog was taken to Cornell & they could tell exactly want his problem was with out no blood work or x-rays!!!!!! He was taken foe emergency surgery for a ruptured disc in his neck!!!!! The cost was a lot but my dog was treated with compassion unlike Banfield!!!! I feel there prices are more then a person would be charged in a Hospital Attorney GENERAL NEEDS TO CHECK INTO OVER CHARGING!!!!!
I was informed by my local Banfield (33428) that Walgreens and CVS carried Vetsulin and since they were out of stock, I could purchase it there. Banner announcement! They do not carry it! They tell me tell me that none of the area stores have it and that I should...
Banfield Pet Hospital - Wellness Plan Review from Pittsburgh, Pennsylvania
My puppy had a fracture due to my granddaughter accidentally falling on her. Banfield gave us a hospital they deal with. When I called they wanted 2000.00 up front. We called another hospital that was recommended to us. Anyhow they did the surgery. Was VERY pleased. Puppy came through it wonderful so we scheduled an appointment to have them spay her (2 months early then her turning 6months). It was done on 7/7. She somehow got the runs. Instead of driving an hour away with a dog with the runs and 2 little girls I called Banfield. Got an appointment. Went in. The assistant of course asked about the *** wellness plan. Again I said no. So anyhow the vet came in. Have me this look and goes. So u took her someplace else said yes n explained. she goes what they didn't want to see her now.. I was so mad. She was lucky my granddaughters were with mev Working on finding another vet
Extra Charge Review
One - doesn't seem to know a shaved dog from one that has extreme hair loss. Two - tells me that I need to schedule a follow-up appointment and does not tell me that there is an additional charge. Waits until I pick up my dog to tell me there is an extra charge.
Banfield Pet Hospital in Temple, Texas - Not all are the same
I just found out that it does not matter that there is a Benfield Hospital near your new place. Had to move down to Temple from Dallas, and found out that they are a Franchise and not the same as Benfield. So, my dog who is all ready having anxiety issues, would now have to go in to their hospital just so I can get the same medications that I was getting at the other one in Dallas. I will not do this, so I can go to any Vet for this then, and staying loyal to Benfield simply does not matter. Thought it did. Never again will I go to a corporate place such as this, I won't even go in there for anything now. Use to go there once a week with my little dog.
Banfield Pet Hospital in Stamford, Connecticut - BANFIELD IS FRAUD.. HORRIBLE SERVICE.. FALSE EXPENSES
this service is HORRIBLE.. reception was rude.. couldnt get appt. finally did, assistant manhandled my dog, vet tried to administer vacs i did not want, held him down poked him 11 times until i made them stop.. drew no blood... now i have a bill for bloodwork???? called to see diff vet, said they were shortstaffed i would have to pay emergency fees??? when everything supposed to be included??? HORRIFIC service, would never recommend, on top of it all they will not cancel this useless plan after less than 30 days they want me to pay the full year... because of their fraudulent billing..... i will be suing....
Reason of review
Poor customer service
Banfield Pet Hospital in Nashville, Tennessee - Died A Painful Death
I took my chihuahua in because he was coughing up blood and appeared to be having a hard time breathing. These were his only symptoms and it started suddenly. He was fine the day before, very active and eating well. They recommended doing bloodwork and x-rays at a cost of over $400. I agreed to the bloodwork first. Everything came back very good, especially given that he was 14 years old. I asked if it was possible if he had ingested some type of poison. They asked if he had access to any. As far as I knew, he didn't, but I didn't know if anyone had given him anything. They prescribed $200 worth of medicine that I later found out were for symptoms he didn't have, like diarrhea. He died the next morning. I called them as he was convulsing, and they kept putting me on hold until I screamed that he was dying. They told me to bring him in. My husband took him, but he was already dead. They told him it would normally be $90 for bringing him back in, but they waived that fee (thought that was kind of them, NOT). I called to ask if they bloodwork checked for poison, and they said no. That would require a toxicology, which they didn't suggest. I really feel he was poisoned, and he died a very painful death with blood pouring out of his mouth. They came across as very caring and sympathetic, but I now feel that it was all about the money. This happened on a holiday, so I was limited in choices. I wish I would have just given him something to make him throw up, as that was my first instinct. Coincidentally, an EMT had just told me a couple of days before that a teaspoon of hydrogen peroxide would do that and not cause any physical harm. I researched online and found that his symptoms were common for internal bleeding due to poisoning. This complaint states I lost $400 but he was worth way more than that to me.
I got a new puppy. She was 7 weeks old and covered in fleas. Being so young my first instinct was to give her a bath. Well, three later and she still had fleas so I called Banfield. I have 4 other pets on the wellness plan and had her scheduled to be as well. She was...
Banfield Pet Hospital in Scottsdale, Arizona - Banfield Killed my Sweet Dog...
Its been almost 2 weeks since I took my little girl Rosie in to have an abscess drained and ended up losing my sweet girl. The Banfield I regularly go to couldn't see her so I took her to one a bit farther. I dropped her off (as she would be "fit in") and called a few hours later to check on her. The girl at the front was laughing about how she had been barking all morning and said she would call back. Never heard back so I called again shortly after as her comments about the barking bothered me. She was trying to tell them something!!! In her records it clearly states she is Hypoglycemic and I feared they hadn't checked her or fed her for hours. When I called back frantic she said there was an emergency and nobody could talk to me. I begged them to give her peanut butter or something as I was worried. Called me back a few minutes later to say "You need to come right away". I got there in time to hold her limp and lifeless body in my arms...and the kind fake-crying vet telling me "We won't discuss the cost of trying to save her right now". Why thank you so much Tatum Road Banfield.
Banfield Pet Hospital - Unprofessional Animal Service Review from Hackensack, New Jersey
I went to Banfield east Hanover. Doctor Debra Morris was attending physician. She was on 20/20 for overcharging, giving false diagnosis, stealing and unethical handling and procedure with Banfield.
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