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Signed my dog up for the basic plan. Shortly after her first visit, which included labs and all immunizations, she broke out with a rash. Immediately took her in and was told she had fleas...dog had been on program for two years...not a chance. Banfield prescribed...
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Review
#490908 Review #490908 is a subjective opinion of poster.
Loss
$3271
My wife made an appointment at the store on 544 for Monday 5/26 at 2:30. She called back somewhat later to conform the appointment since the 26th is Memorial Day. Appointment confirmed. When we arrived the receptionist could not find any record of our appointment. ...
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2 comments
Anonymous
#905728

BORDETELLA...if you are going to complain about something, at least know what the *** you are complaining about! But, I do agree they should have honored your appointment.

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#490490 Review #490490 is a subjective opinion of poster.
Banfield lied to me about my puppy! She's only 5 months old for goodness sake! She was to get spayed on 5/7/14. We dropped her off at 7am as directed. At 11:30am I receive a phone call stating they couldn't do her spay because she had no red or white blood cells. The...
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1 comment
Anonymous
#835583

I had a 3 1/2 year old Goldie, when I got her she was 6 weeks old took her to Banfield Pet Hospital in North Lake Mall N C, had a plan with them every time Angel went for her Well visit she was well, on 06/29/2014 my baby girl had her second teeth cleaning with them, she had to be there at 7:30am at 1:00pm we got a phone call saying that my Angel had died. How can a Healthy dog die from teeth cleaning, can anyone please help me?

she was my best friend, I'm 50 years old and Angel was my everything, I can not eat, sleep, my head is a mess, I can not get her beautiful eyes out of my head. I have talked to the manager and I fill like she is covering something or she has done this before, all I got is ....

she too has lost Pets and Family in Deaths. I wonder if it was by someone killing them?

Review
#490443 Review #490443 is a subjective opinion of poster.
Loss
$225
I have had banfield's premium pet care plan 40.95 mo for many years. & 32.95 a mo for my other dog too. I took my babies to get their comp. phy. on 5/14/14. both had blood taken. walt could not move his front area for two days he had been hurt. pete was taken back...
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10 comments
Anonymous
#822709

Not knowing something doesn't make you exempt. Why don't you take responsibility over your pet? Banfield didn't put a gun to your head.

Banfield has never claimed to be an emergency clinic.

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Review
#489572 Review #489572 is a subjective opinion of poster.
I took my pet to Banfield at the Petsmart in Aventura because I had an emergency and my dog injured herself the night before jumping. Upon arrival to Banfield, me and my husband saw a girl which did not say her name but had long black straight hair & worked during...
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3 comments
Anonymous
#823843

Regardless, Lou the girl is working with clients, usually concerned with the healthof their pet. There is no reason the receptionist had to be rude and act like a first ckass witch. It sounds like she is a perfect for Banfield, since they could careless about animals and and money motivated.

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#489255 Review #489255 is a subjective opinion of poster.
Tags
  • I am neutral but they need to prov

Banfield Pet Hospital - Service Cancellation Review from Dundalk, Maryland

I have been a loyal costumer for over a year and when I found out that I wasn't really getting 20% off my pet visits and medications I tried to cancel my service it would not let me. To this day it still won't let me and they are saying that I owe them $300.00 , there's no way I owe them after trying to cancel my service after a whole year. Banfield is a RIPOFF and I will be taking legal action.
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Review
#489245 Review #489245 is a subjective opinion of poster.

Banfield Pet Hospital - Banfield doesn't care about their employees

I had a horrible experience with Banfield that is continuing to affect my career. I was financially taken advantage of, verbally and publicly berated by their hospital manager and lead technician, was forced to work unpaid through my lunch breaks, and had my time punches changed so that the hospital manager could avoid accruing overtime hours. I submitted a written report documenting all of this to Banfield three weeks ago, and they have yet to respond. They didn't say, "we are looking forward to this, we will get back to you." They just ignored me. I'm really hoping that someone contacts me soon, if at all.
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2 comments
Anonymous
#823844

Get in touch with the labor board. It is illegal what they are doing.

Anonymous
#815369

It has now been ONE MONTH and I have yet to receive a reply. Thanks for caring about your illegal business practices, Banfield!

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Review
#485653 Review #485653 is a subjective opinion of poster.

Banfield Pet Hospital - Banfield doesn't care about employees

Banfield doesn't give a *** about their employees. I was financially taken advantage of, publicly verbally berated by their hospital manager and "lead technician," had my time stamps changed by the hospital manager in order to avoid overtime, and was forced to work (unpaid) during my lunch breaks. To make things worse, when the hospital manager found out everyone wanted to transfer due to her abuse, she wrote us all up and gave us negative progress reports so no one else would take us (despite several of us having glowing reviews by our supervising veterinarians). I submitted a written report to Banfield's Associate Relations Team THREE WEEKS AGO and have yet to hear back. They didn't say, "we are looking into this, we will get back to you" or even reply. Just ignored me. I'm hoping someone will reply soon (if at all). You have my contact information. I would prefer an email response.
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Review
#485644 Review #485644 is a subjective opinion of poster.

Banfield Pet Hospital in Aurora, Colorado - Disgraceful Treatment of Staff

Most of staff including Vets had to reapply for their jobs at S.Aurora CO store and were effectively forced out. Best Vet in the area(Dr. Starman who built the practice) was included in this process. After 10 years going to Banfield, despite its terrible reputation, our loyalty was to Dr. Starman and her team. Now they have gone, we will be following! If this is how they treat their employees, imagine what they think of the pets! My advice is find another Vets, or better still find where Dr. Starman goes and follow her there. I would not want to work for Banfield as they have shown their loyalty to their employees!
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3 comments
Anonymous
#928845

I would love to find her. We miss her.

Anonymous
#857068

DESPERATELY miss Dr. Starmann.

We miss the polite and loving staff just as much. People who answer the phones nowadays don't give a rip about our animals or our circumstances. They seem to only "do the job", no extra questions or even fake concern ... just give me the facts and get off my phone.

Next!!

Find Dr. Starmann!

Anonymous
#836228

I too went there because of Dr. Starman. Where can I find her?

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Review
#485342 Review #485342 is a subjective opinion of poster.
I brought my healthy dog Ruby here for vaccinations last Wednesday. Was taken into an examination room and a vet assistant comes in for preliminary questions but the real agenda is to try to sell me a "care package." I felt like I was getting hustled at a high...
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Review
#485131 Review #485131 is a subjective opinion of poster.
Loss
$224