Banfield Pet Hospital
Reviews and Complaints
Banfield horrible costumer service
Banfield sucks!
I had been a client at my Banfield for over six years and always had recommended it to friends and other people, who adopted dogs from me (I work for a local rescue group). From now on this will change drastically!
My dog was going to have a mass on his chest removed. In addition, I wanted them to look at a wart looking thing on his hip. When I picked up my dog, he had a 5 stitch wound on his thigh instead! No apology, nothing.
Instead, they called it a "misunderstanding", even though the clinic manager had seen the wart in the morning. I had to ask for the fees to be waived, which they eventually did. Two days later, my dog pulls out the stitches of the cut, which he should not have had in the first place! I brought him back to Banfield and filed a complaint, asking not to be charged for the restitching.
The clinic manager refused to meet me even half way, saying that it was my fault, because I basically let my dog pull out the stitches. Furthermore, she told me, that she is not giving me a freebie and that if I refuse to pay the full amount of $426, she will call a collection agency.
I ended up paying the full amount, cancelled my plan immediately and I will also gladly share my bad experiences with Banfield with others. They have proven to be incompetent, unfriendly, and unworthy to get my money.
Banfield is certainly not cheaper than other vets.
Why pay for bad service and get treated like *** on top of that! Shame on you, Banfield!
NEVER RETURNING OR RECOMMENDING!!!
TRIED TO RIP ME OFF!!!!
***
CARE PLUS PLAN IS A RIP OFF/NO REFUND
Banfield Wellness Program
I have just tried to cancel my wellness program after my one year commitment was up. They lady I spoke with, 188-649-****, ext 1815, Demanded for 15 minutes why I was canceling.
It was like trying NOT to buy a timeshare. For this reason, I would not recommend the program and my future VET business will go some place else.
One more corporate scam / bureaucracy where the customer needs to be aware of....She addressed me like I was doing something wrong and wasn't going to care for my pet.....Buyer beware, you will get what you pay for at banfield....If they sponsor such a program, than look out, it says alot about that company.
Follow-up with Customers
Guess What? I learned via voice messaging that Archie\'s expensive non-local urine test turned out to be no bacteria growth found in his urine.
It took 5 weeks for the results to be RELAYED to me. I learned Benfield has the results at week 2. Let me explain. At week one -- labs found not bacteria growth; at week two -- no bacteria growth; finally week three no growth.
So what does this all mean? He has no Urinary Tract Infection? It just disappeared like magic.
The stress and worry a first time person with no experience living with a dog had to go through was seriously devastating. I am too old and too tired to put up with such incompetents.
My 4 year old dog is dead cause banfield vets ignored her kidney values
Sofie was one and a half years old when we began taking her to Banfield Pet Hospital in Bel Air Maryland. We purchased a preventative healthcare plan for Sofie that included two complete blood work panels and one urinalysis per year among other things such as fecal...
Everything was going ok until may 2011. We took sofie there for her six month check up and got a blood test. When we went to pick her up one of the vets told us she was concerned that about her kidney values were high....her BUN were in the high 70's and Creatinine were high in range as well. She also said after looking through all her testing since she was going there she noticed that all her kidney values were steadily climbing.
She recommended we should go see a internal med doctor. So she gave my wife all the tests since she was going there and they were out of range since day one. I mean the range is 0-25 for her BUN and her first visit hers was 40. Nothing at all was ever said to us.!!!
When we confronted the chief of staff vet about this...she said well you cant compare dog values to human values. My wife said im not comparing nothing to nothing....ranges are ranges and she has been out since day one and nothing was ever said. One of the times when they did a urinalysis....every value was abnormal and clearly looked like she has a uti....but guess what...nothing was said. So her we are scrambling now after losing two years and we go to the VCA specialist.
We see there internal medicine doctor. She tests sofie and diagnosed her with acute kidney failure. This was in June 2011. So we started her on prescription food diet, medicine for her high protein buildup in her body.
After all this banfield vet was obsessed with us getting a biopsy of sofies kidney. The internal med said that is not necessary cause it will not help sofie...it would only be for us and we dont need it dont cause for one it would be a risk cause of her state and two we already know she has kidney disease. Then my wife and i made a decision that not one of our dogs will step foot in that place ever again. I called corporate and told them the story.
They called the banfield office and the chief of staff called my wife and she told my wife she heard we were not happy. My wife had a 15 min conversation with her that ended with them not admitting they totally dropped the ball and failed to report her blood work findings to us. She said i have nothing for you now but should have a resolution in a week. So i week when by and i started calling the office.
After three days i finally got a call back from the office manager. I told him i wanted all three dogs out of there plans. At first they let just sofie out and not the other two. I told him you cant seriously think i am going to bring my dogs there again after what they did to sofie.
Finally in October 2011 they let them out too. December 22 2011, Sofie got up and was acting not herself. So we took her in to the internal med and she taught us how to give her IV fluids....in hopes to flush her kidneys out. We did the IV fluids everyday.....On December 26 2011 we got up in the morning and she had her tail between her legs, threw up where she laid and wouldn't move, barely could walk, and her tail was turning black.
She didn't eat anything on her own since last Wednesday. She would go to the water bowl and wanted to drink but couldn't. So my wife and i had to make a hard decision and take her to be put to sleep that night. It was the hardest thing i have done in life and i haven't lived the best life.
That dog was our child...she was with us two weeks after we got married. I called banfield corporate office and asked them why do i have to pay for every medical bill after they ignored her tests. They said you have to get a lawyer....so they had a chance to try to step up and decided not to. You know how sick it made me when i called there offices and have to here the voice while i was on hold say how much they care about our pets and blah blah blah.
Everything im saying cannot be denied....cause the truth is in the records. Worst thing of all is that the chief of medicine vet is still practicing and who knows what other animals test are being overlooked.
No compassion
NEVER GET EAR CLEANING AT BANFIELD/BEWARE
received refund so did not need to pursue litigation. The refund was for the services I had done at other vet hospital which banfield reimbursed me for. Happy to report my cat has made a full recovery and his third eyelid did finally go away and has little to no...
WHEN BROUGHT IN THEY ASKED ME IF THERE WAS ANYTHING ELSE I WANTED DONE AND I SAID EAR CLEANING IF NECESSARY. WHEN BROUGHT HOME HE WAS FALLING OVER, COULDN'T WALK STRAIGHT, EYE SYMPTOMS OF HORNER'S SYNDROME (THIRD EYELID UP, EYE PURTRUDING, PUPIL IN EYE TO LEFT) AND WOULD NOT EAT OR DRINK DUE TO THE NAUSIA OF THE CONSTANT VERTIGO. TOOK BACK TO BANFIELD FOR FREE RECHECK AND DOCTOR HAD THE NERVE TO SAY NOTHING WRONG WITH EYE AND THAT HE ONLY HAD BACK WEAKNESS AND THEY WOULD CHARGE ME TO FIX PROBLEM CAUSED BY THEM AT DENTAL/EAR CLEANING. TOOK HIM TO ANOTHER VET IMMEDIATELY AND THIS VET DIAGNOSED HIM IN A MATTER OF MINUTES BY OBSERVING HIM THAT HE HAD AN EAR PROBLEM AND FOUND OUT 1/3 OF EARDRUM WAS RUPTURED WHICH WOULD ALSO CAUSE THE NERVE TO EYE TO BE AFFECTED.
NEVER GET YOUR CAT'S EAR CLEANED UNLESS ABSOLUTELY NECESSARY SUCH AS MITES. I WAS NOT INFORMED OF ANY RISKS FOR THIS AND WHEN ASKED FOR REFUND THEY SAID THEY WOULD NOT GIVE TO ME DUE TO I HAD ASKED FOR THE EAR CLEANING. AGAIN DO NOT GET YOUR PETS EAR'S CLEANED! IT IS TOO RISKY TO RUPTURE SOMETHING.
MY EXPERIENCE WITH BANFIELD IS THAT THEY CARE MORE ABOUT MAKING MONEY THAN THE ANIMALS. I AM ASKING FOR COMPENSATION AND IF NOT GIVEN, I WILL FILE CLASS ACTION LAW SUIT. I WAS TRAUMATIZED BY WATCHING MY CAT NOT EAT OR DRINK AND ALMOST DIE AND WOULD HAVE IF I DIDN'T FORCE FEED HIM DUE TO THE NAUSIA FROM THE VERTIGO CAUSED BY EARDRUM PUNCTURE/RUPTURE...IT WAS TRAUMA OF SOME KIND TO THIS EAR AND SO GOD OLNY KNOWS WHAT THEY DID TO HIM TO CAUSE THIS TRAUMA. HE WENT IN PERFECT HEALTY CAT WITH PERFECT BLOOD TEST, NO PROBLEM WITH HIS LEFT EYE OR EARS.
PLEASE PASS ON THE WORD TO EVERYONE YOU CAN TO NEVER GO TO THIS HOSPITAL. I HAVE BEEN READING THE REVIEWS AND AM ABSOLUTELY SICK BY THEM. BANFIELD SHOULD BE CLOSED DOWN FOR MALPRACTICE AND FOR SELLING DANGEROUS PRODUCTS. HAPPY TO REPORT MY CAT HAS GOTTEN BETTER FROM THE VERTIGO AND CAN WALK STRAIGHT, DOES NOT FALL OVER, CAN JUMP BUT HIS EYE WILL HAVE PERMANENT DAMAGE AND IS AND WILL BE DISFIGURED.
I SAW HIM TWITCHING THE OTHER NIGHT WHILE SITTING. IT SEEMS HE DOES NOT HAVE SAME BALANCE AS BEFORE WHEN HE TURNS HIS HEAD ALL THE WAY TO CLEAN HIMSELF. I SUGGEST THAT PEOPLE GO ONTO YOUTUBE AND GET THIS INFORMATION OUT THERE TO AS MANY PEOPLE AS POSSIBLE AND GO TO 7 ON YOUR SIDE AND ANY OTHER MEDIA FORUMS POSSIBLE TO GET THE WORD OUT TO THE MAIN MEDIA. BANFIELD WILL TELL YOU THEY HAVE GREAT MEDICATIONS AND USE SAME MACHINES AS STANFORD...WHAT A CROCK!!!!
DON'T BELIEVE A WORD THEY TELL YOU AND FOR THOSE PEOPLE WHO HAVE HAD GOOD EXPERIENCES WITH BANFIELD I TRULY AM HAPPY FOR YOU AND HOPE THAT YOU WILL CONTINUE TO. I ONLY WRITE THIS TO SHARE MY EXPERIENCE AND CONSIDERING ALL THE COMPLAINTS ABOUT BANFIELD, WITHOUT DOUBT THERE IS SERIOUS RISK TO YOUR ANIMAL IF YOU TAKE HIM TO BANFIELD.....BEWARE!!!!!!!!!!!!
Banfield will not let me cancel my renewal before renews
I tried to cancel my renewal with this company a month before the next renewal. They told me I couldn't do it until the renew date.
I asked if they could just make a note on my account to not renew. I was told no. So I cancelled that card and got a new one since they had that one on file. Now I am getting an automated message for me to call the number because there is a problem with my card.
- DUH I CANCELLED IT. Anyway I call back, I i wait for about 5 mins for someone to answer. They said I would have to be transferred to another department. I was on hold for 32 minutes and gave up.
I called back to Amanda and I told her what had happened. She said all she could do was transfer me and have me hold again. I asked her that since this was her company, if she could get in touch with someone and give them my name and number have them call me back. She said she was not able to cancel my renewal.
I told her that I was not asking her to do that. I repeated that all I wanted was for her to have somebody call me regarding my cancellation. Again she said that she could not cancel it. I was like- What the heck is going on here.
Do you not realize that I am not asking YOU to cancel this??? I am simply asking that you have somebody call me regarding this matter. OMG!!! She told me again that she was not able to cancel this that she would have to transfer me to client services.
I was like WOW WOW WOW... Really?? And this is the company that I took my pet to for 2 yrs????? And she cannot comprehend to just simply have someone call me.
This is the nuttiest thing I have ever heard. This location is in Garland TX on Garland Rd near the George Bush Turnpike. The girls name is Amanda. WARNING!!!!
Do not use this company, Run from them!!! They do not know their *** from *** in the ground.
Banfield sent my pet home dehydrated with no services performed
Banfield puts profits over care, my dog is dead now.
My local Banfield called and told me they are willing to work out some resolution with me, I will know Monday. I have / will try to remove the complaint but this site doesn\'t afford me that option.
I re red my review, there is nothing said that wasn\'t factual. The...
My local Banfield called and told me they are willing to work out some resolution with me, I will know Monday. I have / will try to remove the complaint but this site doesn\'t afford me that option.
I re red my review, there is nothing said that wasn\'t factual. The...
My dog was sick, I told the Vet on Monday the 16th of July that my dog was vomiting for 3 days, the vet at Banfield ordered bloodwork and xrays, along with IV's / meds which totalled nearly $1100.00 in regular fee's, then sent me home with meds never telling me to bring Lucy back if the symptoms continue, I was just told to bring her back on Sunday. On Thursday I had to bring her back in as she was severly dehydrated, the vet again ordered more of the same, blood work, and xrays, along with IV's and fluids, I declined the Xrays as I told him we just had an xray done 3 days ago and the professional 3rd party examiner found nothing, my dog hasn't eaten since this time so what is the point of the xray, it was just another $220 in charges toward in fee's for nothing. So on Thursday I had a new bill for $315.00 in regualar fee's for bloodwork, office visits, and meds ad I was still no closer to knowing what was wrong with my dog!! I was told to bring her back for more of the same on Friday however my gut instinct told me to start over with a new vet, even though I had the Wellness plan that my wife entered us into for 1 year worth of premiums that offers discounts at Banfield. Once I told the new vet at Aloma Jancy what I had been through and the amount of time that had passed where my dog was vomiting he cleared the scheduele and did an emergency exploratory surgery where he found a complete blockage due to a perforated intestine and lesions growing inside the intestine. Lucy died the next day, she was too weak and had too many days of toxic bacteria exiting her intestines into her cavity. The vet at Aloma Jancy asked why didn't Banfield order "Barium" It would have shown the blockage on the xray. I feel the reason they didn't order Barium is due to profits, if Banfield orders Barium and an xray on Monday, they can't bill me out for multiple days worth of xrays, bloodwork, hospital stays, and other fees/meds for more visits. In order to maxamize their profits from my case they need to keep ordering inhouse xrays and blood work and drag the case out al long as possible, then finish the case with Barium, or a Sonograph and a exploratory. If they ordered the Barium or a sonogram or a endoscopy on Monday the blockage would have shown up and the only thing left to bill for would be a exploratory. I feel Banfields corporate attitude is to make as much as possible from each case and to do that isn't in the pets best interest. When I asked Banfield Oviedo why they didn't order Barium they had no answer. Both Aloma Jancy Animal Hospital and Shaffer Animal hospital said the Barium is always done on the 1st day when a case like mine comes in. I have read Banfields online reviews and I'm not alone in my feelings of their care.
Banfield Watchung & Bridgewater NJ Disgrace
Banfield in Watchung NJ acted negligently in the care of my dog. The Doctor and staff departed from the conduct expected of a reasonably prudent person acting under similar circumstances. They misdiagnosed, mistreated, and mishandled my pet. Sending me away with over a hundred dollars in charges (above and beyond my wellness plan coverage) without treating my pet at all. I carried a sick animal, bleeding profusely all over himself and me out of Banfield and out of Petsmart without anyone seeming to notice. I took him to a private vet and found that with an infection, two open sores and a fever of over 105º he was near death. In fact the private vet wondered how he was still with us. Recently, after many calls to Banfield's customer advocacy team 1-88*-500-**** I was contacted by the NEW manager of the Watchung location. She was very pleasant and like everyone else I talked to she seemed sympathetic. She told me that there were so many problems/complaints about that location that corporate stepped in a took it over. I suppose they could see the negligence lawsuits coming and were trying to head them off.
Silly me, I thought I would give it one more try and went back to the original Banfield I had been with in Bridgewater NJ. I went after the infection/sores had healed and that was no longer a problem. My visit was a simple question of whether or not my dog had an eye infection. The Doctor who I liked up until this point was very brisk. She told me this had to be fast because she needed to pick her kid up from school. I asked about the eye and WITHOUT examining my dog or doing any tests she said ok its infected and told the tech to give me some drops. He came in and handed me a small container of drops and said that was going to cost over $40. I asked if that took into account my wellness discount. He confirmed it did. He then told me that it was the same medicine used by humans with pink eye and I could go to my neighborhood pharmacy to get it with a prescription from the Doctor. I called from the exam room and my pharmacist told me the drops would be $11. I asked if Banfield would match that price or at least lower their price some. No, we don't do that was the answer. I asked for the prescription so I could take it to the pharmacy. The tech said it would be no problem but the Doctor had already left and he would have it ready and waiting tomorrow morning. I didn't want to wait but since the Doctor didn't seem concerned about my dogs eye I figured a few hours wouldn't make a difference. I went to pick up the prescription and was told there would be a $15 fee for the Doctor to write one. I asked the woman at the front desk about the charge and she said very plainly that they make a lot of profit off the meds and if they can't sell me something they stock they loose money so charging for prescriptions is how they make up the difference. I had never heard of this and thought it very unfair. I told her to forget it and took my dog back to the private vet that very day.
The private vet did a few tests, looked at his eyes closely and then prescribed a completely different eye drop. She explained what was going on with his eyes and why she chose that particular medicine. I asked at that point if the medicine that the Banfield Doctor wanted to give me would have been effective. She said that in her professional opinion it was not the appropriate medicine for the problem. I prepared myself for another expensive eye drop but found to my delight that her price was very fair. How did I know that? I sat right there in the exam room and googled it on my smart phone. She was in line with most online pharmacies. She saw me looking up the prescription cost and asked if I would rather have a written prescription to take to my pharmacy. I said no I would take the drops from her. I did ask how much she charged for the service of getting a written prescription and she looked at me like I had two heads. She said she doesn't charge anything and she had never heard of a doctor that did charge.
It was at that moment that I realized I couldn't trust my pet to any of the Banfield pet hospitals and would switch to this private vet. I called the customer service center and asked to end my Wellness coverage. I was told that would be fine and I owed over $400, how would I like to pay. What? I have to pay to cancel? They explained that even though I had originally signed up for the plan in July (2004?) I had been switched to a higher cost plan in December so my dogs blood work would be covered. And since they had done hundreds of dollars of work on my pet since then I would have to pay the difference. I said I never saw the blood-work and more importantly the charges that they were asking me to pay were for negligent treatment of my pet. I explained in detail what had transpired and I establish that the failure of the Banfield Pet Hospital and its Doctors to act as reasonable medical professionals, not only didn't help my dog but actually caused him injury.
I graciously requested that I would like to cancel my wellness plan without penalty and in return I would not pursue reimbursement for all the private vet costs that I incurred correcting the mistakes that were made by Banfield. I received no response except that the request would be addressed and if nothing happens in three days it would be moved up to a higher level person. So ever week or so I'd call and they would say "Oh no one called? We'll move the complaint up to the next level." Now it's been over a month and I called today only to be told that my case had been closed due to non-response on my part. I told them that I had been waiting for them to get back to me with their "higher level person". They reinstated the case and now I'm back to waiting. In the meantime I am getting Banfield Wellness Plan bills and I'm sure the next thing will be collections. I am very frustrated and the next step will have to be getting some legal advice.
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Your comment is successfully posted.
Thank you for voicing your concerns, Liloandstick. I hear your frustration, and I'm sorry that you had difficulty cancelling your plan.
Your input does help us provide better service and care for our furry patients, so thank you for feedback. I know that you have already contacted our company, but I am hoping that you see fit to reach out to our Wellness Plan Relations Team to see if there is any way that we may be able to assist you.
If you have any concerns that have not yet been addressed, please contact them by calling our toll-free number at 866-894-7927 or WellnessPlanRelations(at)banfield(dot)net. Most sincerely, Lisa Banfield Online Community Manager