Banfield Pet Hospital
Reviews and Complaints
BANFIELD IS A SCAM!
Back in 2007, I paid for their Well Care plan for my dog, Lewis, mainly because I wanted to cover his surgery to have him neutered. The cost of the surgery wasn't COMPLETELY covered, as they TOLD me when I signed up...I actually was going to have to pay approx. $90 extra (in addition to the monthly fee I was already paying) to cover anesthesia & medication. I had to reschedule the appointment because I did not have an extra $90 at the time. They told me it was NO PROBLEM AT ALL. I rescheduled the appointment for a couple months out. Again, I was told NO PROBLEM. The day I dropped him off for his surgery, I made a point to write down on their forms that they were NOT to do ANYTHING to him that would exceed the $90 they had quoted me, and they were to CALL me if something came up that would cost more and get my authorization to do it. I have this in WRITING.
A few hours later, I get a phone call at work saying they can't do the surgery because he's too old now...the Well Care plan only covered the surgery if it was done before he turned a certain age (I think it was either 6 or 12 months, but I can't recall exactly now). When I asked them WHY they insisted it would be NO PROBLEM when I asked about it previously and why it was not mentioned when I MADE the appointment OR dropped him off, they said they didn't know why the person who booked the appointment neglected to tell me, but that's how it was...if I wanted it done, they would still do it but it would cost us SEVERAL HUNDRED DOLLARS since it was no longer covered by our plan. I told them NO, they were NOT to do ANYTHING AT ALL to the dog, and I would be over to pick him up after work, and that I was CANCELLING my Well Care plan.
When I picked him up, they told me they had gone ahead and given him a full checkup, including running a bunch of tests on him (none of which were asked for and all of which were negative and unnecessary) and full course of vaccinations while he was there...and since I now cancelled my plan, they said I would have to pay them $396 for it. I told them *** NO, because we BOTH had it in writing where I specified that they were NOT authorized to do ANYTHING to the dog that would cost MORE than $90, and I also referenced the phone call in which I told them they were not permitted to do ANYTHING to the dog at all. They insisted that I owed them money, and I refused. Then Dr. Montor came out and pretty much insinuated that I didn't care about my pet if I cancelled my plan and that it meant I was willing to let him go without his routine checkups and shots (um, no...it meant I no longer wanted YOU to do them! There are HUNDREDS of other vets out there, ***!). She was VERY condescending and rude in her tone, and absolutely unwilling to accept any responsibility whatsoever, despite the fact that (as I said), I had it IN WRITING that she was in the wrong.
They sent me a bill anyway. I reported them to the Better Business Bureau, and I wrote them back specifying everything I just said and explaining why I would not be paying the bill. In addition to this, I ended up having to take Lewis to a low-cost neuter clinic for his surgery, and while he was there he picked up a nasty skin fungus which ended up costing us a LOT of money to treat, so in my opinion, they owed US. I got another bill and disputed it AGAIN. I never heard back.
Now I find out that they sat on it quietly for a while, and then finally just went ahead and sent it to collections so it shows up on my credit report.
SO, *** BANFIELD. I HOPE YOU GO BANKRUPT AND DR. MONTOR CAN'T FIND ANOTHER JOB. I have NEVER in my life experienced such a horrific LACK of customer service, and I have NEVER in my life been talked down to as rudely as that doctor at Banfield (South Tampa, Dale Mabry - the one beneath the Target, next to the natural food store and the liquor store) did. EVER.
Wellness Plan is a Scam!!
Beware: they will force you to get uneeded rabies vaccination
My apologies as I meant to say PetSmart not Petco.
"Treat you like family"? RUN LIKE ***!
Not happy with Banfield upselling to make more money.
I would like to express my anger about the Banfield Pet Hospital in Joplin, Missouri. Seems that everytime I take my Yorkie in for her wellness check it seems to become a time to SELL SELL SELL. Ears, teeth, etc. I recently took her in for the Spay surgery and was hit with several question about her ears being cleaned, teeth being cleaned.......... I was later callled about her babby teeth not being lose enough on the bottom and the permenant teeth coming in under them. I was told this could effect her ***. I agreed to have the baby teeth removed and was called an hour later and was told a fecal exam was done and the dog required treatment for tapeworm and fleas. I have this dog on my lap every night and have never seen nor had the dog scratch like she has flea. I was told by the Banfield employee "I have a flea comb and can prove it."
First, i understand that the care of the dog is first, but I also think that the hosptial looks for thing to charge you to make more profits.
Second, I always wait at least an hour after my appointment was schedule before being seen by the Vet. I'm really tired of the banfield videos in the room while I wait.
Third, I pay for a preventitive plan and the extra money for fleas and heartworms. Why hasn't this worked to prevent the tapeworms.
I think I'm done with the preventitive program just as soon as I can get out of it. I will seek a independant vet and not a corporate vet.
Tim
Banfield Is not a cheaper or safer way for your pet
Banfield in Largo MD- wants the Dollar over Dog
Banfield Killed Jerry
Banfield horrible place to take your pet and bad place to work
Do not take your pets to Banfield. They try to get you in by offering free exams, but the truth is that when one of the doctors hear that your there for a free exam of your pet the doctors roll their eyes and will be very short with you unless you agree to spend hundreds of dollars on diagnostics or at least flea prevention.
Banfield likes to perform treatment that is not necessary and overcharge for it. The lead doctor spends most of her time, actually all of her time, on Facebook rather than with patients. Employees are overworked and expectations are unrealistic.
How can a hospital see 40+ patients in one day and provide the care that your pet deserves and needs. This company is all about money and not patient care.
Not all Banfields are bad
I live in the Houston area. Our Banfield is great.
The doctors on staff are very informative and the techs are wonderful. The front staff know me and my pets. They are so friendly. They even call the next day to check on my dogs.
It is the nicest thing to have that follow-up call. It lets me know they care.
I understand that people may have bad experiences at one place, but that does not make the whole coporation bad. Also, if you are a pet owner, you need to take responsibility for your animal and be mindful and aware.
In some cases, you have to realize they have lived a good life but sadly they have little time left. Is it really important to put them under for surgeries. It's like an 80 year old having surgery.
Sometimes doctors just won't do it because the risks are greater than the quality of life that will result. You have to think about your pet in that respect as well.
TO BANFIELD, THE WORST
Banfield Cape Coral
First Shield
Banfield - BEWARE!
You can compare Banfield to a manufacturing plant/factory. Pets come in and out like clockwork. There will never be a personal connection with your pet and a loving vet. The vet turnover is high as well, so that relationship you crave for between your pet and a reputable vet is non-existant. Along with this, your are just a number. Your relationship with the company doesn't matter, they don't care if they lose you and will never attempt to share a high level of customer service with you.
They will reel you in with "wellness plans". If only the value was truly there! It seems like an excellent idea at first because WOW all shots are covered, a dental cleaning, and unlimited office visits. You are spending $300-$500 a year on this just to feel that safety net that you have those services for free. When the time comes to count on them though, the additional charges will start appearing. "This" is not covered, "that" is not covered. We will give you a discount on the overpriced medicines. Need complicated procedures? You'll have to go to a specialist not associated with Banfield -- so add on those costs on top of the wellness plan.
What is more entertaining is their antiquated system for keeping your pets records. God forbid that you take this pet from someone else that has them on their current wellness plan and you move. You will NOT be able to start them in your name unless you renew the plan and move them to your own record (if the previous owner has other pets they kept on the same account) unless you start completely fresh. Their system and their employees refuse to move over their records to your name. They will only put a note in the system. Many times, these notes are not even read by the employees taking care of your pet. So if there's an important medical note on the previous account where the old records lie and they didn't read it, your pet's health is at stake.
If you call corporate offices, they will tell you that they do not have supervisors or managers you can speak with. When asked who they report to, they will tell you they report to no one and call an automated system if they are running late or need any HR related assistance. So there's no accountability, there's no one you can speak to if the regular reps you speak to on the phone are not assisting you. There's no one to escalate a call to if the rep on the phone is mocking you, laughing at your requests, and being outright rude. We have experienced this type of behavior more than a handful of times. And if you show any kind of attitude, they will cancel your wellness plan without telling you just because they feel you gave them a hard time with a reasonable request for help/support.
On top of all of this, Banfield will overvaccinate your pets. When they tell you your pet needs ALL the vaccinations, that is FALSE. Read up on core vaccines and the dangers of all the "extra" vaccines that Banfield will push onto your pet.
If you are looking for a lasting, loving vet to create a connection and history with your pet -- Banfield is NOT the way to go. They are a factory. They have no customer service. They treat you like utter *** and are the most unprofessional medical facility you will ever encounter. My stories are not the only horror stories out there, you can find plenty doing a google search. Don't be suckered in with their wellness plan. Find a vet that will truly care about you and your pet. Find a vet you can tell someone "I've been with Dr. XXXXXXX for the past 10 years, they are great". You won't find that at Banfield, I promise you.
Concerned about all these complaints of banfield vet services
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BANFIELD IS AWFUL ...I 17 YEAR OLD CAT IS STILL SICK
I CANCELLED MY CONTRACT AND CALLED BBB THEY
IN TURN TALKED TO THE DIRECTOR OF COLORADO
AND HE SAID I WOULD GET A FULL REFFUND......WELLL
3 WEEKS I HAVE BEEN DEALING WITH THIS AND 2 WEEKS
NO REFUND....PLEASE LETS START A CLASS ACTION
LAW SUIT CALL ME I WILL GET THE LAWYER MY CAT MAY
DIE BECAUSE OF ALL OF THIS...I NEED THE MONEY TO GET HIM THE RIGHT KIND OF CARE...CALL ME I DO MEAN THIS THE DIRECTOR WILL NOT EVEN CALL ME BACK ....THESE PEOPLE ARE AWFLUL I REALLY BELIVE THAY HATE THEIR JOBS....720-333-**** I MEAN IT I WANT THEM OUT OF BUSNESS.
Banfield - I have spoken with your "Client Advocate Team" on more than one occasion already, and look where it got me. I'll try again, at your recommendation...and I will be sure to report my results (or lack thereof, whichever the case may be) accordingly.
I never said it took me months to gather $90. I merely said I scheduled the appointment for a couple of months out.
The REASON for that was because I had other commitments that were taking up time and I didn't have another free moment to schedule it again for a couple months. Whether or not I could afford the dog is a moot point anyway, as my husband and I decided to re-home him a year ago due to the fact that he and I were both putting in 16 hour work days and didn't have the time to give him the attention he deserved.
Besides, the main point here was that they charged me $396 for services that I SPECIFIED IN WRITING that I did NOT want done to my dog.
I think you'd be fairly hard-pressed to find anyone, regardless of their financial situation, who is OK with handing out $396 for something they didn't order. But thanks for your feedback anyway.
Thank you for your feedback, we would like the opportunity to speak with you directly so we can gather more information and help address your concerns. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit or call. Please call our Client Advocate Team at 877-500-****.
I called this number after this person posted it and they apologized profusely and assured me that it would be removed from collections immediately. They advised me that it may take 6 months for it to disappear from my records.
It has now been WELL OVER A YEAR, and it is STILL THERE.
More lies!!!!!!!!!!! :(
While I agree that they should have looked more closely into your wellness plan before telling you that you could reschedule, unfortunately that policy was listed on your contract that you signed. ALWAYS REFER TO YOUR CONTRACT, DON'T ASK PEOPLE IN THE OFFICE!!
Yes, they SHOULD know better, but often they don't!
Also, if it took you months to get $90, you probably aren't in a financial situation where you can afford to have a puppy. Always think about ALL the possible financial complications before adopting a pet.
Banfield...in my world that is known as bait and switch. You are just a *** scam.