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Banfield Pet Hospital in San Diego, California - Contracts

Be careful not to put your name as a emergency contact and help set up a contract for either a family/friend. They automatically put you as a co-signer and use your debit/credit card as the primary payee. Calling corporate will do you no good and they will not release contract information to you EVEN if they state you as a co-signer. Most common answer to every question is " Sorry can not help you"...very unprofessional, uncommunicative, rude, close minded individuals I have ever encountered...bottomline is your dollar in your pocket. Look for other companies to do business with AND check reviews before getting care for your pet.
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1 comment
Anonymous
#671786

Why did you give your family/friend your credit card number. That is not Banfield's fault it is YOURS!!!!

Review
#407149 Review #407149 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$660
Tags
  • Unprofessional
  • close minded
I have two dogs which both are on the Banfield Healthcare Plans. Took both dogs in for their 6 month checkup and yearly teeth cleaning April the 4th. The oldest dog that I have was two weeks early (as the employee told me) and the only way to get the checkup and...
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Review
#406931 Review #406931 is a subjective opinion of poster.
Loss
$32
Took my germen sheperd to banfield in boise idaho because she had issues with her breathing but her spirits were good Dr. Ames saw her at the boise, idaho clinic and took xrays of my dogs lungs took blood sample fecal sample, heartworm, it all come up negitive except...
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3 comments
Banfield Pet Hospital
#648994

Hi Anonymous - We are sorry about your family’s loss of your dog. After reading your feedback, we would like to speak with you directly to gather more information regarding the care that your dog received at Banfield. Could you please call our Client Advocate Team, toll-free, at 877-500-2288 or email cat(at)banfield(dot)com? Again, we are so sorry for your loss.

Most sincerely,

The Banfield Team

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Review
#405494 Review #405494 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
I was employed as a veterinary assistant/technician for about a year and a half at Banfield. I'd just like to say a bit about my experiences and my general perception of the company. I was repeatedly verbally abused and financially taken advantage of by the hospital...
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10 comments
Anonymous
#652981

To the 'Anon' who posted that Ross Graduates are a 'step above a mail order degree'. I recommend you actually educate yourself on what the course they have in Ross involves before you made such ***, bigoted comments.

Some of the best Vets I have worked with trained abroad (Ross, St. Georges University, Europe). They actually have BETTER 1st time pass rates for the NAVLE (National American Veterinary Licensing Exam) then most domestic Vet schools. Also Ross & several other foreign Vet schools are FULLY AVMA accredited - this means that their students HAVE to meet all the same training/testing requirements that the US schools do in order to graduate.

I live in the NYC area & at local CE events get to chat to other local vets & guess what......there are a large proportion of small vet clinics that happily employ Ross & other overseas graduates. Ignorance is no excuse, I recommend you know what you are talking about in the future.

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Review
#404930 Review #404930 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$1000
Tags
  • Minimum wage
  • Overtime

Banfield Pet Hospital in Wappingers Falls, New York - Service

I had a plan with Banfield Pet Hospital since 2009. In 2012 when my plan ended in November and I told the associate that I was NOT going to continue the plan and am going to a different VET she said it was OK. I asked her to cancel the plan which she said that she would do so. BUT I was charged $28.95 in the Discover card. I disputed the amounts and I was credit back and put a stop payment on the card. My credit card had also call the 866 number and was not successful in resolving the issue. Now Banfield Pet Hospital has sent a letter that I owe them about $86.85. I have NOT had any treatment since my plan ended. I would appreciate if you'll could help. Thanks.
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2 comments
Banfield Pet Hospital
#648997

Hi RPeters410 - I hear your frustration, and I’m truly sorry that the plan did not meet your expectations. I know that you have already been in contact with us, but the Wellness Plan Relations Team will be able to best address your concerns. They can be reached at 866-894-7927 or WellnessPlanRelations(at)banfield(dot)net.

Most sincerely,

The Banfield Team

Anonymous
#644376

Hello, I do work for a Banfield and the person at the location who told you she could cancel the plan was wrong. We cannot physically cancel a plan thru the hospital computers and we have you call the wellness plan relations team. You should be able to cancel no problem as long as the plan renewed over and you haven't used any of the services.

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Review
#403606 Review #403606 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan

Banfield Pet Hospital in Addison, Texas - They don't know what they're doing!!

My dog kept crying in pain so I brought him here. The vet told me he was crying for attention. I told them he never cries like that and I had him for 10 years already. Took him home and he kept crying so I took him back, they took an x/ray and didn't see anything so they told me it was flees. Even though I didn't see any flees and he was not scratching I was convinced to take home a 40$ flee medicine. My dog kept crying like he was in pain so I decided to take him to WestSide veterinary down the street and told them exactly what I had told the vet at this place. I even showed them the x/ray they had taken. At WestSide vet right away they seen what the problem was. My dog had a bulging disk on his back! People at this place obviously don't know how to read x-rays, and do a sorry job at trying to figure out what's wrong with your pet. This place should close down since they can't give right treatments.
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4 comments
Anonymous
#649758

You people need to shut up, and stop ragging on all of them. Just cause you had a bad experience at one doesn't mean they aren't all bad.

Thats like saying since you had a bad experience at one McDonalds, they should all be closed. Your ***.

Banfield Pet Hospital
#649000

Hi Anonymous - After reading your feedback, we would like to speak with you directly to gather more information. We truly appreciate your honest opinion about your experience with us. Could you please call our Client Advocate Team, toll-free, at 877-500-2288 or email cat(at)banfield(dot)com so we can better understand what happened? We look forward to hearing from you at your convenience.

Most sincerely,

The Banfield Team

Anonymous
#643406

This was your experience at one location, most regions that have these clinics have 3-15+ Banfields. Not every location has the same doctor so you cannot complain about 'Banfield' just that particular doctor

Anonymous
#644540
@Anonymous

Similiar story.....different location...this is a terrible chain! Do not go.

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Review
#402985 Review #402985 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$300
Same thing pretty much as the other consumers on this site. I purchased the month to month plan for my dog. He needed some x-rays...OMGoodness $400.00 really and then the meds that are suppose to be 10-15% off...really? I went to cancel my contract and they said I...
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5 comments
Anonymous
#646057

I worked at banfield.... And yeah it was unenjoyable, especially the clients.

What people don't understand is the wellness plan terms. Read the contract please. You are purchasing a bundle of services for $300-$400. Banfield is allowing you to SPREAD THE COST OVER 12 MONTHS.

So when you want to cancel, of course you need to pay.... It's a contract. Even if your pet dies! Banfield doesn't just forget about the contract.

If you go under the knife for heart surgery and you die.... Don't you understand the surgeon who went to school for 20 years is still going to charge you?

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Review
#401354 Review #401354 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Loss
$380
Tags
  • Portmanteau
  • Sentence
  • Word
I bring my dog to Banfield hospital for an complete medical exam (Xrays, blood test, etc) I requested also ear cleaning for my dog. This visit cost me little over $ 1000. After 2 days I notice that my dog have some problems on his left ear, she start bleeding and seems...
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4 comments
Anonymous
#633179

I was paying for a wellness plan and they pick and choose who they like and they never called me to let me know that my pet was do for her vaccines. But yet they call my friend to remind her that her pets are due and shew hasnt been going there for a year and they tried to get me to pay for evey thing still i.

Trying to make a complaint they dont care for the animal they only care for the money and are over priced. I will never bring my pet there as well as i would recommend people not going there either if you want good care i would go some where else.

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Review
#397499 Review #397499 is a subjective opinion of poster.
Loss
$1000

Banfield Pet Hospital in Land O Lakes, Florida - This plan sucks. Buyer, beware!!!!

Had the plan for years paying over 50 a month just for vaccines. Dog got injured, they wanted to charge me over 400.00 for an X-ray. Could not afford it so, I took the dog home. Called to cancel plan, they told me that the plan “auto renewed “ last month so if I wanted to cancel I had to pay over 500.00 to have it cancelled!!! When I bought the plan, the salesman he told me that I could cancel it anytime and he did not told me that it was renewed automatically, (specially without advising me first) if I wanted to renew it. And even if my dogs die, I have to pay for the plan still!!! Can you believe this ***!!! So, now I don’t have a choice but, to keep the plan until it “supposedly expires”. Bansield pet plan…SUCKS!!!
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4 comments
Anonymous
#640025

Why dont you READ the contract.

Anonymous
#638335

You need to read before you sign. Its stated in the contract you obligated yourself to.

Yes its 1/2 the person who sold it, but you're just as responsible. That plan is a list of services you pay off monthly not in a whole. So if you use any services you have to pay them off.

So maybe next time you will read a contract before you sign it. :x

meadoman2000
#623927

I will like to see them tell me I have to keep the plan and pay after they killed my cat.

Anonymous
#640026
@meadoman2000

You will. You SIGNED A CONTRACT.

If you don't pay they will send it to collections. :(

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Review
#392813 Review #392813 is a subjective opinion of poster.
Loss
$500

Update by user Apr 12, 2013

I wanted to give an update at this point there has not been any contact from Banfield and I am in the process of filing a lawsuit and class action lawsuit against Banfield for their incompetency.

Original review posted by user Mar 12, 2013

On March 2, 2013, I took my daughter Chloe (cat) into Banfield Pet...
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18 comments
weloveparrots
#919895

Banfield killed my dog, Missy too. It was the one located in Deptford, NJ.

Please read her sad story at banfieldkilledmissy.com

So sorry for your loss, I know how much it hurts.

I cry every day for my sweet little girl!

Submit your story to topclassactions.com

contact me and I will join your class action suit. Email me at banfieldkilledmissy@gmail.com

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Review
#392160 Review #392160 is a subjective opinion of poster.
Loss
$5000
Tags
  • Physician