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Banfield Pet Hospital in Boston, Massachusetts - Place is full of rude people

As a former pt at banfield i have now begun to take my animals to a much better vet. My cat could of died but their manager Erin couldnt care less and i dealt with one receptionist named betsy i believe it was. They were both rude and it was even suggested that i surrender my cat if i couldnt pay everything. I found a wonderful local vet who happens to have the braintrees former receptionist working there and they helped my poor kitty and set me up on a payment plan i could afford. If you cant afford to go to anywhere but banfield in braintree then find yourself a better location. I have no complaints about the vet technicians they were so kind and their female vet was so wonderful to me but the front desk receptionist and the manager Erin should not be working in that type of business. Pets make our lives better and they should understand that not everyone will be willing to surrender an animal because it has an infection. Dont bring your pet there. They suck. As long as those two people are working there both banfield and petsmart has lost my business
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3 comments
joannm32
#633546

These people ALWAYS find ear infection, because it is expensive to treat. There is no ear infection, have taken dog to another vet and verified that the ear is fine.

Banfield is only out for money.

Anonymous
#633540

I sell Maltese puppies, and every one that goes to Banfield has a SEVERE ear infection that they tell the owner is VERY contagious..so owner calls me. I have NO ear infections in remaining pups or mom.

So they lie.

One of the people they told this to, went immediately to her old vet even tho she had to drive farther....he checked ear, and said it was absolutely fine....this w/in 2 hrs of Banfields diagnosis. My health contract is now void if any of our buyers go to BAnfield.

Banfield Pet Hospital
#620109

Hi Anonymous - After reading your feedback, we would like to speak with you directly to gather more information. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. To address your specific concerns, and to help us improve our overall service, we would appreciate it if you would call our Client Advocate Team at 877-500-2288 or email cat(at)banfield(dot)com.

Most sincerely,

The Banfield Team

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Review
#387201 Review #387201 is a subjective opinion of poster.
Loss
$1000

Banfield Pet Hospital in Salem, Oregon - Negligence

They didn't care for a kitten with a fractor in the lower back leg and a wound. They told the owner they needed to amputate. The next day they came and got their kitten and got a second opinion. Due to negligence of the BanField the leg was unable to get set and the leg needed to be amputated. When the new vet got to looking at it the infection was so bad they had to amputate more then needed. This family needs a refund and negligence charges need to filed against this place. DO NOT TAKE YOUR ANIMAL TO ANY BANFIELD PET CLINIC OR HOSPITAL!!! This family paid $110.00 for their kitten to sit in a cage.
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2 comments
Anonymous
#639191

how were banfield being negligent??? you said a second opinion was sought the next day and it sounded like they agreed.

Anonymous
#613194

Wait wait wait! Let me get this straight.

Banfield told you the break was too bad to be fixed, so the leg needed to be amputated. Then, you say you went a got a second opinion and, "due to the negligence of Banfield the leg needed to be amputated." Um...sounds like your "second opinion" agreed with the initial assessment with Banfield. Please explain to me how this makes any sense medically.

You also said that the leg had a wound and that there was a really bad infection. How long did you wait to have this treated before you sought medical attention?

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Review
#387126 Review #387126 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Pet Hospital billed us for anesthesia and overcharged for other services not approved before a teeth cleaning procedure. Our dog needed a small incisor extraction, anesthesia was supposed to be covered by our Wellness Plan if done at the same time as the teeth...
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1 comment
Anonymous
#1069240

The owner of that practice is a *** bag, he always has over charged!!

Review
#386774 Review #386774 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Loss
$150

Banfield Pet Hospital in Pittsburgh, Pennsylvania - Price gouging and constantly changing policies

I have had about enough of Banfield. We've gone there on occasion when we didn't want to pay the high cost of our usual vet. Well each time it's a different story, a different price, a different requirement.We usually express our dog's own glands, but like to have it professionally done every now and then just to make sure we're getting it all. Before you could walk in to have it done, and they would charge $15-$20 to do this. Now you have to buy their "wellness" plan and it's a $40 charge! ABSURD POLICY.Back to the vet we go. How does this place stay in business with so many bad complaints about pushing their *** wellness plan??
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2 comments
Anonymous
#608752

Really? No, honestly, is this really a complaint?

Thank-fully the number of '***' votes tells me at least other people reading this aren't taking it seriously.

Policies chance, esp in a big cooperation. The more *** complaints that get put up against them the more protective & overly cautious they have to be. That's why you have to examine pets before even doing things like this now but you didn't before. Blame the idiots launching frivolous lawsuits for that change.

That is why human medicine got so expensive/difficult as well - because of all the liability concerns. This is probably only going to get worse & worse as people get more and more lawsuit happy.

Also, vets & their services are expensive, just like a human physician but without any insurance to help subsidize costs.

You are paying for their/their technicians training, their student debt, their time, the business overhead costs etc etc. Even for something as simple as an anal gland emptying because you are taking time away from them that they could be seeing other cases with.

Anonymous
#824999
@Snowbunny83

Are you for real snowbunny83, or on crack?! Groomers can extract anal glands, and it is not that hard!

Most of the employees at Banfield are untrained, or straight out of vet school! Banfield is all about money, money and more money! They over work and underpay their workforce. Many are bitter and angry, and the unethical way vets/vet assistants make money is selling those *** wellness pkan, which really save you nothing.

You can purchase an actual pet insurance, and get real saving for emergency. Most Banfields are incompetent, and cannot properly diagnose simple issues.

They kill people's pets on a regular basis with over medicating, over vaccinating or under! Banfield are ***

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Review
#381198 Review #381198 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
I am writing this letter to express to you my disappointment in the way the staff at Benfield Hospital at 160 Wadsworth Blvd Denver Colorado handled my emergency. I had held a wellness plan for both my dogs Spike and Petey for five years and had just enrolled our new...
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6 comments
Anonymous
#665818

If you couldnt work out a payment plan at another clinic why do you think you wouldve been able to work one out at Banfield. I used to work there and i know 100% that they do not accept payment plans and even for pets on wellness plans all payment has to be on the day of the exam or they cant do the surgery, so the outcome (sad as it is) would have been the same because you wouldnt have able to pay them either. Vets are businessess not charities and of all the ones ive worked at none accept payment plans apart from one old country vet so it is the owners responsibility to be able to pay for things.

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Review
#380539 Review #380539 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Vaccination

Banfield Pet Hospital in Littleton, Colorado - Wrongfully charged for unused services without a contract

I paid for their wellness program for two years for two dogs PLUS each visit in cash..never left a penny balance, never missed a "plan" payment for two years... Not only did they charge for unneeded meds and testings, but after my contract was over, they sent me to collections for months I did not agree to or sign for...after the two years were up and all paid for. My dog is still sick and all of the things they said he had, and all the expensive medications, special shampoos and dog foods, he's still in pain. One time they told me my dog swallowed a stick and I paid $400 to leave him over night for possible surgery, and it turned out to be GAS! I'm so disgusted with their over priced charges for zero results! Never give them your credit info!
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Review
#380440 Review #380440 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Loss
$205

Update by user Feb 08, 2013

Ladyscot, if you were not there maybe you should keep your comments to yourself, everything was told to the vet and he did not have a collapsed lung when we brought him there, your right something happened and we would like to know also, he was our baby, I find your...

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7 comments
Anonymous
#668045

I could not dissagree with you more, A couple of months ago my 11yr old german shepard was very ill I called the same banfield you speak of and told them my situation and that my dof could not walk they said to come right away and call when in the parking lot so I did and I was met at the front door by 2 tech's and the vet Jill they had a stretcher and helped me get my buddy in the exam room and after blood work and a x-ray Jill found a mass in his stomach and was perfectly honest with me and told me something was there but she did not have a MRI and could not be sure what it was but the blood work showed something as well, Jill made several calls then suggested to rush him to U.F. small animal hospital in gainsville.

Which I did and When I got there they were waiting for me with a strecther and full team of vets because Jill had called and made all the arrangements while i was on my way.

To make a long story short Max's spline was infected and they had to do surgery to remove it and I was told Jill's actions probley saved my best friends life.. Big Thanks to banfield although I am very sorry for your loss........

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Review
#380409 Review #380409 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$285

Update by user Jan 30, 2013

Just called customer service and got NOWHERE!!! WILL NEVER USE THEM AGAIN!!!!

Original review posted by user Jan 30, 2013

I have the Optimum Wellness plan for my 6 month old dog. I was told the total cost for the spay,etc would be about 20 dollars for take home pain medication. They called DURING surgery to let...
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5 comments
Anonymous
#608957

What pain medication costs $80? I used to work for Banfield and you would have to get a lot of rimadyl and metacam in order to rack up $80. Sounds pretty exaggerated.

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Review
#380385 Review #380385 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Loss
$200
Anytime we brought our dog in, we felt very pressured to pay for all the extras that are not included in membership. My suspicion is that because we were not paying for office visits the vets and vet techs were trained to up-sell on medications, procedures and...
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2 comments
Anonymous
#606531

Read your contract, I read mine it says it renews! Take responsibility for yourself.

I say no to a nail trim, I run a business and why wouldn't you offer services? Really sounds like the problem is you!

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Review
#380365 Review #380365 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Loss
$40

Update by user Jan 31, 2013

Banfield Pet Hospital of HORRORS is involved in a major law suit with Dr. John Robb, who has a web site "Protect the Pets".

You can find thousands of negative reviews online regarding Banfield's price gouging, un-cerified tech's harming animals. Go to Glassdoor...

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5 comments
Anonymous
#639210

you can always ask the vet to write a script if you dont want to pay for the medication from the hospital. so what if the corporation has money, not all the hospitals are run by the corporate office and at the end of the day it is a hospital.

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Review
#379965 Review #379965 is a subjective opinion of poster.