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Banfield Pet Hospital in Salem, Oregon - Negligence

They didn't care for a kitten with a fractor in the lower back leg and a wound. They told the owner they needed to amputate. The next day they came and got their kitten and got a second opinion. Due to negligence of the BanField the leg was unable to get set and the leg needed to be amputated. When the new vet got to looking at it the infection was so bad they had to amputate more then needed. This family needs a refund and negligence charges need to filed against this place. DO NOT TAKE YOUR ANIMAL TO ANY BANFIELD PET CLINIC OR HOSPITAL!!! This family paid $110.00 for their kitten to sit in a cage.
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2 comments
Anonymous
#639191

how were banfield being negligent??? you said a second opinion was sought the next day and it sounded like they agreed.

Anonymous
#613194

Wait wait wait! Let me get this straight.

Banfield told you the break was too bad to be fixed, so the leg needed to be amputated. Then, you say you went a got a second opinion and, "due to the negligence of Banfield the leg needed to be amputated." Um...sounds like your "second opinion" agreed with the initial assessment with Banfield. Please explain to me how this makes any sense medically.

You also said that the leg had a wound and that there was a really bad infection. How long did you wait to have this treated before you sought medical attention?

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Review
#387126 Review #387126 is a subjective opinion of poster.
Pet Hospital billed us for anesthesia and overcharged for other services not approved before a teeth cleaning procedure. Our dog needed a small incisor extraction, anesthesia was supposed to be covered by our Wellness Plan if done at the same time as the teeth...
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1 comment
Anonymous
#1069240

The owner of that practice is a *** bag, he always has over charged!!

Review
#386774 Review #386774 is a subjective opinion of poster.
Loss
$150

Banfield Pet Hospital in Pittsburgh, Pennsylvania - Price gouging and constantly changing policies

I have had about enough of Banfield. We've gone there on occasion when we didn't want to pay the high cost of our usual vet. Well each time it's a different story, a different price, a different requirement.We usually express our dog's own glands, but like to have it professionally done every now and then just to make sure we're getting it all. Before you could walk in to have it done, and they would charge $15-$20 to do this. Now you have to buy their "wellness" plan and it's a $40 charge! ABSURD POLICY.Back to the vet we go. How does this place stay in business with so many bad complaints about pushing their *** wellness plan??
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2 comments
Anonymous
#608752

Really? No, honestly, is this really a complaint?

Thank-fully the number of '***' votes tells me at least other people reading this aren't taking it seriously.

Policies chance, esp in a big cooperation. The more *** complaints that get put up against them the more protective & overly cautious they have to be. That's why you have to examine pets before even doing things like this now but you didn't before. Blame the idiots launching frivolous lawsuits for that change.

That is why human medicine got so expensive/difficult as well - because of all the liability concerns. This is probably only going to get worse & worse as people get more and more lawsuit happy.

Also, vets & their services are expensive, just like a human physician but without any insurance to help subsidize costs.

You are paying for their/their technicians training, their student debt, their time, the business overhead costs etc etc. Even for something as simple as an anal gland emptying because you are taking time away from them that they could be seeing other cases with.

Anonymous
#824999
@Snowbunny83

Are you for real snowbunny83, or on crack?! Groomers can extract anal glands, and it is not that hard!

Most of the employees at Banfield are untrained, or straight out of vet school! Banfield is all about money, money and more money! They over work and underpay their workforce. Many are bitter and angry, and the unethical way vets/vet assistants make money is selling those *** wellness pkan, which really save you nothing.

You can purchase an actual pet insurance, and get real saving for emergency. Most Banfields are incompetent, and cannot properly diagnose simple issues.

They kill people's pets on a regular basis with over medicating, over vaccinating or under! Banfield are ***

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Review
#381198 Review #381198 is a subjective opinion of poster.
I am writing this letter to express to you my disappointment in the way the staff at Benfield Hospital at 160 Wadsworth Blvd Denver Colorado handled my emergency. I had held a wellness plan for both my dogs Spike and Petey for five years and had just enrolled our new...
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6 comments
Anonymous
#665818

If you couldnt work out a payment plan at another clinic why do you think you wouldve been able to work one out at Banfield. I used to work there and i know 100% that they do not accept payment plans and even for pets on wellness plans all payment has to be on the day of the exam or they cant do the surgery, so the outcome (sad as it is) would have been the same because you wouldnt have able to pay them either. Vets are businessess not charities and of all the ones ive worked at none accept payment plans apart from one old country vet so it is the owners responsibility to be able to pay for things.

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Review
#380539 Review #380539 is a subjective opinion of poster.

Banfield Pet Hospital in Littleton, Colorado - Wrongfully charged for unused services without a contract

I paid for their wellness program for two years for two dogs PLUS each visit in cash..never left a penny balance, never missed a "plan" payment for two years... Not only did they charge for unneeded meds and testings, but after my contract was over, they sent me to collections for months I did not agree to or sign for...after the two years were up and all paid for. My dog is still sick and all of the things they said he had, and all the expensive medications, special shampoos and dog foods, he's still in pain. One time they told me my dog swallowed a stick and I paid $400 to leave him over night for possible surgery, and it turned out to be GAS! I'm so disgusted with their over priced charges for zero results! Never give them your credit info!
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Review
#380440 Review #380440 is a subjective opinion of poster.
Loss
$205

Update by user Feb 08, 2013

Ladyscot, if you were not there maybe you should keep your comments to yourself, everything was told to the vet and he did not have a collapsed lung when we brought him there, your right something happened and we would like to know also, he was our baby, I find your...

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7 comments
Anonymous
#668045

I could not dissagree with you more, A couple of months ago my 11yr old german shepard was very ill I called the same banfield you speak of and told them my situation and that my dof could not walk they said to come right away and call when in the parking lot so I did and I was met at the front door by 2 tech's and the vet Jill they had a stretcher and helped me get my buddy in the exam room and after blood work and a x-ray Jill found a mass in his stomach and was perfectly honest with me and told me something was there but she did not have a MRI and could not be sure what it was but the blood work showed something as well, Jill made several calls then suggested to rush him to U.F. small animal hospital in gainsville.

Which I did and When I got there they were waiting for me with a strecther and full team of vets because Jill had called and made all the arrangements while i was on my way.

To make a long story short Max's spline was infected and they had to do surgery to remove it and I was told Jill's actions probley saved my best friends life.. Big Thanks to banfield although I am very sorry for your loss........

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Review
#380409 Review #380409 is a subjective opinion of poster.
Loss
$285

Update by user Jan 30, 2013

Just called customer service and got NOWHERE!!! WILL NEVER USE THEM AGAIN!!!!

Original review posted by user Jan 30, 2013

I have the Optimum Wellness plan for my 6 month old dog. I was told the total cost for the spay,etc would be about 20 dollars for take home pain medication. They called DURING surgery to let...
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5 comments
Anonymous
#608957

What pain medication costs $80? I used to work for Banfield and you would have to get a lot of rimadyl and metacam in order to rack up $80. Sounds pretty exaggerated.

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Review
#380385 Review #380385 is a subjective opinion of poster.
Loss
$200
Anytime we brought our dog in, we felt very pressured to pay for all the extras that are not included in membership. My suspicion is that because we were not paying for office visits the vets and vet techs were trained to up-sell on medications, procedures and...
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2 comments
Anonymous
#606531

Read your contract, I read mine it says it renews! Take responsibility for yourself.

I say no to a nail trim, I run a business and why wouldn't you offer services? Really sounds like the problem is you!

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Review
#380365 Review #380365 is a subjective opinion of poster.
Loss
$40

Update by user Jan 31, 2013

Banfield Pet Hospital of HORRORS is involved in a major law suit with Dr. John Robb, who has a web site "Protect the Pets".

You can find thousands of negative reviews online regarding Banfield's price gouging, un-cerified tech's harming animals. Go to Glassdoor...

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5 comments
Anonymous
#639210

you can always ask the vet to write a script if you dont want to pay for the medication from the hospital. so what if the corporation has money, not all the hospitals are run by the corporate office and at the end of the day it is a hospital.

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Review
#379965 Review #379965 is a subjective opinion of poster.
These people scheduled my cat to be put under anesthesia without even checking if he could tolerate the anesthesia, so he could of died. The only reason this came to our attention was because of a loose tooth that was so severe he had to be rushed in for an early...
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10 comments
Anonymous
#608837

Just had my dog neutered at Banfield, Central Park, Fredericksburg, VA. Was advised of a possible amount out of pocket to be between $35-$50.

Was also advised that they ran blood work before the surgery to make sure all was well enough to have the surgery. They asked if I wanted a pedicure as well. They called after I had dropped him off, informed me that blood work looked great, and asked if I wanted to have him microchipped. I declined and they did not push.

When I picked him up 8 hours later, the amount due was $46 and change. They called the next day to make sure he was doing ok. After each vet appointment they call to make sure he is not having a reaction to the shots or to generally check on him. My Banfield has been nothing but professional and courteous to me and my pet.

I will continue to take him to them.

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Review
#378998 Review #378998 is a subjective opinion of poster.
Loss
$200