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Banfield Pet Hospital in Columbia, South Carolina - Banfield Cape Coral

Yesterday we took our dog in for her regularly scheduled appointment, and we also confirmed what we thought wich cost extra fees, thats not the problem, the problem is the attitudes they the vet and the assistant, this the first time in on a Staturday and the staff was different than all the times before. simply put next time I come in and I do not feel like you appreciate our business we will give to someone who does. Dr.Koos seemed to be bothered with all of my questions and was nowhere near the same quailty of Dr. Calloway.
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1 comment
Banfield Pet Hospital
#509627

Hi, Anonymous –

Thank you for providing information about your visit to this facility, and I am sorry that you were not satisfied with your experience. We are constantly looking for ways to improve our overall service. So if you would like to give us further information, could you please call our Client Advocate Team, toll-free, at 877-500-2288? We look forward to hearing from you at your convenience.

Sincerely,

Lisa

Banfield Online Community Manager

Review
#330151 Review #330151 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
I took my dogs to Banfield this morning for a followup appointment. The receptionist scheduled me for 7:30 in the morning, which is their usual time for drop-offs. When I got there, I was informed that since they weren't getting a comprehensive exam, I would be...
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1 comment
Banfield Pet Hospital
#510281

Hi, Stefs11 –

Thanks for your letting us know about your recent visit to our facility. I’m sorry the service during your visit was unsatisfactory.

If you are willing, would you please consider calling our Client Advocate Team, toll-free, at 877-500-2288? We want to work to ensure your next visit meets your expectations.

Sincerely,

Lisa

Banfield Online Community Manager

Review
#329716 Review #329716 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Banfield vet said I needed an ear cleaner for my puppy. I bought it, they told me how to use it I did as instructed. 2 days later my puppy had an ear infection! Later I needed $70 worth of medicine, and a vet examination. Funny bc the vet tech said my puppy had the...
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2 comments
Banfield Pet Hospital
#509630

Hi Anonymous - Thank you for letting us know about this issue. This does not meet our standards of excellence. I understand your frustration and am sorry you and your puppy went through such a stressful situation.

After reading your feedback, we would like to speak with you directly to gather more information. We strive to provide exceptional customer service to our customers. We truly appreciate your honest opinion about your experience with us. Could you please call our Client Advocate Team, toll-free, at 877-500-2288 so we can help right this?

Your satisfaction and the health of your puppy are of the utmost importance to us. Thank you again for letting us know, we look forward to hearing from you at your convenience.

Most sincerely,

Lisa

Banfield Online Community Manager

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Review
#329155 Review #329155 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service

Update by user Jul 07, 2012

I must add to my post that Marli is 5lbs and every single case that I\'ve noticed dogs having the same adverse affects like my Marli, there were all under 10lbs...

Original review posted by user Jul 01, 2012

I purchased First Shield Trio for my 6 year old Toy Poodle Marli. My fiance and I wanted him to have...
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55 comments
Anonymous
#1726528

Bad, bad, bad! The same thing happened to my 11 year old moltipoo.

I'm taking the pack back to Bannefield.

Socorro G. August 3, 2019

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Review
#328601 Review #328601 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Vaccination
Notorious for long waits. I was given a time range to bring my gravely ill dog to the Banfield Hospital in Johsnton RI. The time range was 7.15-7:45. No one showed up until after 8 am. I ended up taking my sick dog to another private hosptial. What a shame to...
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4 comments
Anonymous
#815725

I love my vet at Banfield.

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Review
#328367 Review #328367 is a subjective opinion of poster.
I am frankly tiered of having the same conversation with these ppl. I " USE TO" go to the Banfeild in Secaucus NJ.. I have had my babies treated there for years but for 3yrs now i am having the same situation with this wellness plan. Someone tell me why, i...
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Review
#327843 Review #327843 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan

Update by user Jun 27, 2012

My apologies as I meant to say PetSmart not Petco.

Original review posted by user Jun 27, 2012

They made no mention on needing proof of rabies vaccination when I made my appointment for my 9 year old beagle suffering from allergies. Being 45 minutes away from home it was too far to run home to get and the ASPCA...
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16 comments
Anonymous
#1316061

*** relax.

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Review
#327660 Review #327660 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Vaccination
Loss
$30
I brought my cat in, Dr. Mooney made a wild guess and put my cat on steroids, they did a blood test costing $437. Then she wanted a urine sample and gave me some nosorb. Took all night under a wash basket but she finally gave a sample. I waited a long agoninzing week...
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2 comments
IfHumansHadDogsSouls
#526212

If they wanted a sterile sample I'm not sure why they bothered with the No-sorbs, but sticking a needle into the bladder (cystocentesis) is a very common and painless procedure. The pets are awake, and most don't cry at all!

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Review
#327627 Review #327627 is a subjective opinion of poster.
I would like to express my anger about the Banfield Pet Hospital in Joplin, Missouri. Seems that everytime I take my Yorkie in for her wellness check it seems to become a time to SELL SELL SELL. Ears, teeth, etc. I recently took her in for the Spay surgery and was...
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Review
#327373 Review #327373 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
The other day while I was at work, my fiance was outside with dogs enjoying the day. With no indication of trouble prior to this, my dachshund yelped and then started dragging his hind legs. My fiance freaked out and asked me what he should do. I told him to get...
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1 comment
Banfield Pet Hospital
#501679

Hi, Dachy10 -

I'm sorry to hear your experience at our facility was not positive, and I hope your dachshund is doing well after its surgery. I hear your frustration and would like to work with you to address your concerns. If you are willing, would you please consider calling 877-500-2288, the toll-free number for our Customer Advocate Team?

Sincerely,

Lisa R

Banfield Online Community Manager

Review
#326905 Review #326905 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service