New Reviewer
Banfield pet hospital in Torrance Ca on Sepulveda and Hawthorne Blvd are criminals. They provide mediocore services and they bait you into they re "Wellness" plan. DONT DO IT! I am now in collection for almost $400. I dont even have the dogs anymore. There is NO...
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17 comments
#335157

I had my dog at Banfield for several years and never had a problem. I had to give her away last year for personal reasons and had to cancel her plan and had NO PROBLEM doing so.

I just called them up and cancelled her; period..no questions asked.

They were always nice and cordial every time I went in. That was in a TN store..maybe it's different in other states.

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ID
#238692 Review #238692 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Banfield Pet Hospital Wellness Plan

Banfield Animal Hospital, Wilm.DE.

Their 'welless plan' is a ripoff. My 17 yr old dog was on this plan and when taken to the vet in an emergency situation (he was in congestive heart failure)I was told to sign an estimate bill of over $500. When it was time to take him home, they wanted to send him to an overnight facility ($2400 a night). I opted out since his age was 17 and I had an oxygen concentrator at home and he would be afraid at a strange place without anyone he knew. I had to sign a waiver to relieve them of any responsibilty and they only gave me a days worth of meds. They brought out a bill that exceeded $750, and said it was because he was on oxygen longer than they expected. This was not price I signed for. The next day when I needed more meds, they insisted I pay the balance if I were to receive any meds to keep him alive. They did reduce the bill by a small amount On 1-23-11, I took Bailey to another vet to have him euthanized as his condition worsened. Surprised, on 5-16-11 I received another bill for his so called treatment on 12-08-10. This was supposed to have been a follow-up that was included in the'wellness plan'. If I don't pay this bill I never knew I had until now 6 months later, it will go against my credit report. Of course I am still paying the monthly bill for the 'wellness plan' until July 2011 even if Bailey died in January. This new bill is in addition to the plan. Someone should stop these thieves. Eileen
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1 comment
#289961

We are sorry to hear of Bailey’s passing and know how hard it is to lose a family member. Sometimes when pets are brought in for emergency care, it is difficult to know exactly what procedures and medications the pet may need.

Ongoing therapy depends on how the pet responds to initial emergency care.

Unfortunately, due to the nature of emergencies, tests, treatments and associated costs which might be optional in non-emergency situations are rarely so in life-threatening situations. We believe that you have already resolved your concerns about your wellness plan payments but if you have additional questions, please call our Wellness Plan team at (866) 894-7927.

ID
#238267 Review #238267 is a subjective opinion of poster.
Location
Wilmington, Delaware
Service
Banfield Pet Hospital Pet Medical Service
New Reviewer

Banfield is a filthy place

I took my new pet cat to the vet and the first time it was great but she had to be spayed .i took her to the vet after valentines and they said that she had a kidney problem and i told them if i could have the blood results and they refused to give them to me so i ended up paying $!09.99 for a blood exam + 15 for a them to take care of her I'm not mad for the price since thieves are all over the country but I'm mad that after that my cat had flies and it took us about a year to get rid of them .
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3 comments
#289869

@Meri@#,

We'd really like to opportunity to speak with you about your visit. We are sorry to hear that you were not satisfied with your visit, as we strive to provide excellent client service with every visit.

#288301

People are so rude!

Yes, I have seen some very unclean Banfield Hospitals, and I wouldn't be surprised if that was the cause!

Fleas will be in a yard if there is wildlife (deer, squirrels, raccoons, etc) around you, duh. To be rude and say they are in this person's home, is absolutely ignorant. And if a pet is infested with them, they can bring them into the home, and they can live in the carpet, furniture, etc for up to 6mo! So I am sure you had quite a hassle to deal with, Meri!

And if your pet is allergic to the flea meds then it can take a year to get rid of them!

#287522

Usually if it takes that long to get rid of fleas it is because they are in your house or yard. Not a vet's fault if you don't spray your yard.

The flea stuff they sell isn't magic.

And what were you going to do with the blood results? Read them yourself?

If you wanted to take her somewhere else, you should have. Don't accuse a business of being a thief just because you didn't make a good decision.

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ID
#238192 Review #238192 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Poor Service By Banfield Hospital

I paid for everything for a dog that I was giving to my boyfriends niece (over $300 paid in full for "ALL" shots, except the distemperment) as a gift and I had her put on the account on my account, because Banfield does not transfer accounts as I was told by Jessica (corporate office) in their accounts department and by Amika (Newport News, VA store). I replied,"If I opened an account and paid all this money, then my boyfriends niece would have to start account and pay again". I felt this is a rip off and this is how Banfield makes their money, which is not right. When my boyfriends niece took the the dog to get information on the dogs shots in order to pay her pet fee at her apartment, she was told my Amy and the Veterinarian (Newport News, VA) that she could not get any information. I could not figure out why, when "EVERTHING" was paid and up to date. This caused her to take the dog to another veterinarian to get shots, the dog already had at the cost of $150. I then went back to the store where I started the account and they told me to call their corporate office to let them know. When I called the corporate office, Jessica stated "I do not know why they told you to call the corporate office". I thought when you have a problem that is who you are supposed to call to get better information. I still have not found out why she was refused information from either of the these people and I am now waiting for the Manager Heather (Newport News, VA store) to call me back.
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2 comments
#420636

my precious little dog-she got sick took her to banfield hospital the next day and they ran my bill up to 1000.00 and could not tell me what was wrong, took her back two days later because she could not even hold her little head up, they did another x-ray and finaly saw what was going on---BUT IT WAS TOO LATE. took her to emergency room and ONCE AGAIN TOO LATE SHE WAS TOO WEAK.

well i lost her and it broke my heart and i am crying at this time because she was so special to me.

I have two other dogs that were going there but never again. took all my money and my dogs life--so sad

#291860

If the dog was put under your account and your name, the clinic can only give those records to you. If you knew you were giving the dog to someone else you should have gotten copies of all her records to give to that person. I'm not sure why they couldn't explain that to you but that is most likely the reason that they would not give her the dogs records.

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ID
#238125 Review #238125 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Class Action

Hi Folks the only way to deal with a big organization like Banfield Pet Hospital is a class action law suit!!!My dog just had his annual check up and was sent home with a clean bill of health. My wife had to take the dog back to the Vet because he was acting like he had a lot of anziety and was fly snapping. The Vet stated it looks like it could be caused by his nails being to long. The Vet was informed his annual paperwork stated they were ok. The Vet stated they were infact too long and should have been trimmed. Needless to say he still is having issues and will have to go back yet once again and im sure for a bunch of tests which is ok if their being honest doesnt seem to be the case from all the reviews.
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8 comments
#693728

I get that you're upset, but I do want to point out that one person is not the whole company.

#501294

Banfield Pet Hospital is AWFUL! If I can help just one person stay away from them, it is worth it to me!

They don't care about your dog or your cat -- they truly do NOT. Trust me, I found out the hard way.

#649765
@Kristy K Nja

Your full of ***. Just because the nurse you had acted like she didnt care, doesnt mean anything. *** being ***

#500665

I was one of the new managers at Banfield hospital in CA, I can tell you how pushy managment is to bringing more pets in, they honeslty don't care about pets all they see is "$". All the employees are treated as just a number.

Training is horrible and nothing is structured here, please if you are reading this and thinking about applying for this company, go apply at Taco Bell before you apply here. :sigh

#291510

I used to work as a Pet Nurse at Banfield and I can explain why this happened. The software system Banfield uses has an exam screen that doctors are supposed to go through to mark abnormalities or concerns with the pet.

For instance, if a pet is having diarrhea, it should be marked by the doctor in the exam screen. However, the doctors at Banfield tend to be negligent and lazy and make the rest of the staff go through exam screens. Half the doctors I worked with never even touched the exam screens so it was up to me to make sure everything was correct.

Being a pet nurse can be overwhelming and I admit I made mistakes when marking the exam screens. It is supposed to be the doctors job anyways.

#289861

@Anonymous,

We hope your dog is doing well now. We'd actually like to help you directly.

If you call our Client Advocate Team, we can discuss what happened with you and obviously help where we can. Thank you and, again, hope you and your dog are doing well.

#288304

I agree with the class action suit! That is the only way to get through to them. Unless the Banfield works directly in accordance to headquarters, they will tend to give you the run around. Privately owned franchises do what they want, and I speak from experience.

I had a dog that I was signing up on a "Puppy Plan", but since she was over 6mo they decided to put her on an adult plan, without my knowledge! So, when it came time to spay her, we brought her in (which they had been saying was included in the plan every time it was mentioned) and they wanted us to sign the "predicted fee", which came to over $600! Absolutely absurd! A regular vet doesn't charge that much, nor does a shelter! So we decided not to go through with the procedure there.

We called up headquarters (and that was when they explained to us my previously mentioned statement regarding privately owned franchises) and because they were so dishonest, they agreed to transfer us to another location, waive 2 months of her plan fee (to rectify us having to pay $90 elsewhere for her spay!) And now we're at a good place!

I hope everything works out with your dog! And I would definitely call their headquarters and let them know what is going on!

#287523

Nice of you to let them correct thier mistake - hope everything turns out okay for your dog

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ID
#238105 Review #238105 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Adverse reaction to rabies shot, tried to get the vets to call 3 times and could not get a call

I took my dog to banifield for a rabies shot as I was told she had to have one to be groomed.About 3 days after she started acting funny and I returned to the hosp. and was given some meds to give her. I did but a few days after that she started falling down and breathing heavy and really did not want to eat. I went back three times trying to get a vet to call me. One did call but I could not talk at that time and was told they would call me back,that never happened. I went back again and was told the vet I had was not there but they would leave a note for another vet to call. Again no call, this time I was told they didn't call because the vet was not familiar with the case (don't they keep info in there data base?). Again I went back and was told in order for them to talk to me I would have to bring the dog in again! What kind of vets are they???
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ID
#237967 Review #237967 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer
I am so unhappy with the service provided to my dog at the Banfield in North Attleboro. My visit lasted 2 hrs and 15 min most of which was waiting in a small room with doors slamming around us. We sat in teh waiting area for 15 minutes before anyone even came out of...
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2 comments
#287068

1. petowner, consider yourself still lucky, you didn't get a fake positive like they gave my dog.

Banfield is EVIL

2.

uhh yea, i hate it when ppl respond with such backward answers, duh she knows blood test is important, however, banfield takes advantage of pet owners and that is NOT OK! quit sticking up for greedy people

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ID
#237786 Review #237786 is a subjective opinion of poster.
Location
Cumberland, Rhode Island
Service
Banfield Pet Hospital Pet Vaccination
Loss
$350
My chihuahua ate chocolate. I called banfield and asked what to do. They said bring her in. I explained I only had eighty dollars in rolled quarter my kids were saving for a vacation. They told me they were not in the business of refusing treatment. I had been using...
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16 comments
#288351

@ ignorant poster- No disrespect to the original poster, but things cost money. period!

Someone has to pay, however unexpected things might be.

Are you willing to loan every stranger in need several hundred dollars? If so, I could use some help with my car payment!!

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ID
#237243 Review #237243 is a subjective opinion of poster.
Location
Union City, Tennessee
Service
Banfield Pet Hospital Pet Medical Service
New Reviewer
veterinarians at Banfield are paid by bonuses for the amount of treatment and medicines they prescribe. they get paid a lot less than most other veterinarians in the US and have no control over how many patients they are expected to see in a day. the result is that...
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5 comments
#291567

Uhm geez, you are pretty clueless...

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ID
#237194 Review #237194 is a subjective opinion of poster.
Location
London, England
New Reviewer

Banfield took and killed my pet

First of all I would like to warn everyone not to go to Banfield because they dont care about your pet only $$$$. I had a chihuahua who I cared for and loved so much. Never got sick till one day he accidentally swallowed a string from a blanket. I took him in to banfield and had an X ray done which supposely revealed no intestinal obstruction and that evenually he would *** it out and be fine. Next day he was very lethargic and vomiting so I took him back because obviously there was something wrong with him. they ended up saying he needed surgery or he was going to die. I couldnt afford 1500 and they wouldnt allow payments. Even with surgery there wasnt a guarantee he would survive afterwards. they told me that if I couldnt afford to pay he was just going to die and that the only way to save him was if I gave up my right away to them. I was so upset at them and looking at my dog so ill almost dying couldnt bare to have him suffer longer so being desperate i decided to give him up. I kind of felt like I had no options and felt that would be the best thing to do at that time in order to give him a chance to live. The only thing I asked for before doing what I did was to know his condition afterwards. They told me yes that would be fine and that if he made it he would be put for adoption. When I called back for updates on him they didnt want to release any info. I was very pissed because they told me it would be ok to call and ask how he did after wards. its been a couple of days and still no calls returned from the manager. I found out by someone that surgery went ok but throughout the night he got worse and didnt make it. The manager is just giving me the run arounds. Would like to know the truth and probably will never know. very unacceptable on their behalf to act the way they did when all I wanted was my dog to live. God will punish them.
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4 comments
#513190

of course you would be mad. You brought him in and they said he was fine when he wasn't.

They enlisted your faith and then showed bad faith. They lied to you. I understand why you decided to put him down! many people cannot afford that kind of a bill especially with our economy...never feel regret or guilt because you just didn't have the means and you were told he still might not make it!

many people would have chosen what you did! MANY!

don't listen to those people who do not understand your feelings/situation/etc....it is clear that you were treated in a totally unethical manner by false promised/wrong initial diagnosis and unfulfilled promises...I know you loved your pet and you did the best you could do for him under your circumstances...wish that you will have peace and never feel any guilt and the understanding understand!!! Take care of yourself and know that you gave him a chance to live!!!

#287528

They tried to save your pet because you couldn't afford it and you're mad at THEM?

They used their own time and money to try and fix your dog.. and maybe try to find a home for him that could afford to keep him healthy..

and youre mad at THEM?

I am sorry about your loss, but looks like you are blaming the wrong people. Look in a mirror.

#285290

Cata,

I am so sorry for the loss of your chihuahua. I know how hard it is to lose a member of your family, so my thoughts are with you.

On behalf of Banfield, I would like to refer you to the Client Advocate Team. This team will discuss what happened with you and help understand the situation better.

I hope you are doing well during this difficult time.

#284937

I'm very sorry to hear about your baby. I have to commend you though on giving him a chance and surrendering him.

I'm sorry they won't give you the details about what happened, but just know that you really did give him a chance. It's a hard thing realizing that your pet is so sick and it's not withing your means financially to fix him. However, you did what many people wouldn't. I work in a veterinary hospital, and unfortunately there have been situations where a client couldn't afford the care needed for their pet and when offered the chance of relinquishing their pet so that it could be provided with the appropriate care the clients adamantly declined this.

In most cases the pet was either euthanized later or passed away at home. However, in cases where the pet was given to us we always try to keep the previous owner aware of the condition of the pet up until the point that the pet is adopted. Most vets realize that this is a hard decision to make and is only done so that the pet will have a chance for a full and happy life.

Once the pet goes to its new home their is client confidentiality, but until then I don't see why the hospital couldn't keep you aware of your pets progress. Best of luck to you and thank you again for trying.

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ID
#236928 Review #236928 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Banfield Pet Hospital Pet Medical Service
New Reviewer
Banfield Pet Hospital - Banfield Killed our Dog
We brought our 11 month old English Bulldog in because he was Lethargic and could not keep anything down. They sent us home with medication that he could not take and a syringe to push the fliuds into him, in our paperwork it states that the doctor afforded IV fliuds...
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4 comments
#1163940

Let me guess. They gave you a treatment plan that included doing xrays and bloodwork, but you declined that.

There is no way to know what exactly is wrong with a pet without doing diagnostic testing.

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ID
#236588 Review #236588 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Banfield Pet Hospital Pet Medical Service
Loss
$2

Pet Killery Factory ! First Shield & a so called Vet @ Banfield in Petsmart Murdered our dog

Hi. My name is Bailey. I was a healthy, 12 pound pure bred Maltese living in a wonderful home for 8 years with plenty of love and everything I ever needed. My parents took me to the doctor at Banfield in Pet Smart, Saratoga Springs, NY, to get some flea medicine for me. After a while, I began to get very sick. I was taken back to the Vet – TWICE. The second time was after my brother came home and found me in a pool vomit and immediately drove me to the Vet. There, my family came and supported me. They watched as I continually twitched, trembled and struggled to breath as my incompetent doctor who forgot to read about the side effects of the drug she prescribed to me, told my family that there was no hope of recovery, and after a while began suggesting / encouraging them to kill me and going on further to suggest that they should also be cremate me afterward (to eliminate any evidence of her wrongdoing). I suffered for quite a while. After watching me suffer for quite some time, my Mommy decided to stop the pain and put me to sleep. I heard them cry as the doctor put the needle in the catheter, killing me unnecessarily. Afterward, they put me in a previously used cardboard box and carried me out to my mom like trash. My mommy yelled at them and said "NO, I will carry my baby out". They took me home and buried me. I still can hear them crying over my grave and miss them very much. I think that the doctor and any others responsible for my wrongful death should pay for my unnecessary and wrongful death! PLEASE GOD, do not let my death be in vane. Tell everyone not to use that place and make them pay!
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6 comments
#423752

we put first shield on our cat one week ago, since then it has been straight down hill, he has lost 1 1/2 pounds, not eating, in pain as i write this he is at Bansfield with an IV in him and we just went to see the doctor who did not sound positive about his survival, people do not put this on your pets from everything i have read its toxic. Petsmart is the only one who sells it, they wont say anything bad about it.

#297028

I am very sorry for your loss that is very sad and very much NOT banfield's fault.

#295241

I'm very sorry for your loss, but something doesn't add up here. Are you implying that your pet had a reaction to the flea medication?

Or some other drug? And if your pet did have a reaction, why are you saying that it is the doctor's fault? It seems to me that there could have been many reasons why your pet got sick, especially if it happened "after awhile." I have brought my pets to this hospital for years and the doctors and staff have always been fantastic.

Very competent and very compassionate. While I'm sure this was a traumatic situation one has to wonder why you are blaming the doctor and so anxious to be paid.

#287069

I am so sorry for your loss, reading this brought tears to my eyes, I pray you'll have some peace knowing your dog is in a better place now.

#284709

Anonymous,

I am very sorry that you had to lose such a close member of your family and hope you and your family are recovering well.

The accusations you refer to are taken very seriously by Banfield, and we would like the opportunity to discuss your experience with you. If you are comfortable calling us, you can reach our Client Advocate Team by calling 877-500-2288.

Thank you, and sorry again for your loss.

#284396

I'm very sorry for your loss...

while the story was very moving could you please give more information (what was the medication and what was said between the two of you)

Thanks

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ID
#236388 Review #236388 is a subjective opinion of poster.
Location
Albany, New York
Service
Banfield Pet Hospital Pet Vaccination

Stay away from Banfield if you care about your pet

I brought my healthy, happy Boston Terrier into Banfield on Saturday for a routine teeth cleaning and what I picked up was a verrrrry sick dog. Brought him back on Tuesday since he was still so sick and all they wanted to do was to pad the bill. Finally went to see a "real" vet yesterday and after a complete exam, Xrays and injections, he is on the road to recovery. So much for the savings on the Wellness Plan--like I said, if you care about your furry companion--Stay away!!!!!!Please pass this along so that other pets don't suffer like mine did.
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1 comment
#283216

Anonymous,

We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at 1-877-500-2288 to let us know what happened.

ID
#236170 Review #236170 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Banfield Pet Hospital Wellness Plan

It was all about the money.

I took my cat to Banfield because he stopped eating and was very lethargic. The vet checked his temp and did a visual exam. She could not tell me what was wrong with him but went on to discuss all the horrid, terminal things it could be. This was in front of my eleven year old daughter. After the vet had us both in tears, she said blood work needed to be done at the additonal cost of $250 (the fee was already up to $185). While I love my cat, I just did not have that kind of money. After questioning the vet further, I found out that the immediate treatment would be the same whether or not the cat had an incurable disease or a simple stomach-ache. I tearfully made the decision to pass on the blood work and hope for the best. My cat was fine after three days of forced feedings and antibiotics. I look back and realize the vet was just trying to get the extra fees from me - with no regard for my or my daughter's feelings. Simply a horrible experience! I'll never go back.
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3 comments
#288519

These Pro-Banfield responses sound like Banfield people wrote it..

#282868

If it was just gastroenteritis or anorexia then the meds and supportive therapy at home would be all that was needed. However, if there was hidden disease process, than treatment would possibly help but not cure the underlying condition.

The disease could have been aggressive and prolonging additional treatment might have lead to a more serious prognosis. Bloodwork is the first step usually in finding out what is going on inside the body. On physical exam you cannot view the organs and cavities. A CBC and chem panel can give us an idea, urinalysis and xrays if needed.

This is what you PCP would do for you.

The doctor was offering the best diagnostic care available to reach for a timely and accurate treatment. As for your daughter, death is not a dirty word.

#282485

Glad that your cat recovered from her issue with a simple treatment of antibiotic. However, it doesn't seem like the vet did anything wrong. Sounds like she was following standard of care. Your cat was ill and no obvious reason for it. Options would be conservative (just treating with medications, which you opted for) or advanced recommended care (bloodwork, xrays).

I'm sorry that you and your daughter were upset by the doctors possible reasons for your cats illness, but I think they would have been negligent in not telling you all the possible reasons/outcomes of your cats illness.

Your doctor shouldn't be chastised for recommending bloodwork. Who knows what could have been the reason for his illness. You lucked out at this point because he seems to be feeling better, but you don't know why he felt sick and without proper diagnostics you won't. Hopefully it was a simple gastrointestinal problem, but it could be much more than that.

If your cat suddenly takes a turn for the worst, don't blame the doctors that recommended the diagnostics that you declined.

best of luck

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ID
#235533 Review #235533 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Banfield Pet Hospital Pet Vaccination
i called last week to inquire about purchasing banfield insurance. i was treated very rudely on the phone. the girl kept calling me hon,as if i was *** or something. and she wouldn't let me finish asking my question before she would answer so i didn't get the...
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1 comment
#281003

Epilepsy is a seizure disorder that is not rare. Any small animal veterinarian has the knowledge to treat a dog with epilepsy.

This is a disease that we manage (unlikely to get a cure). Most of these pets do very well with (or sometimes without) seizure control drugs. A veterinarian may have a discussion with you about a consult with a neurologist or a specialist, but I find it unusual that they told you "we don't take epileptics here". This is typically a scenario that you WILL need a general practitioner, even if a specialist is involved in the pets care...

In general, Epilepsy will NOT prevent a pet from being signed up on one of their wellness plans... Hmmm...

ID
#235182 Review #235182 is a subjective opinion of poster.
Location
Bakersfield, California