Banfield Pet Hospital Reviews and Complaints
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- Overcharging for services
- Exploitation of services
- Exploitation of finances
- Some of the staff and one doctor
- Onsite employees
- I both like and dislike
- Latest review first
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Banfield Pet Hospital in Columbia, South Carolina - Banfield Cape Coral
Hi, Stefs11 –
Thanks for your letting us know about your recent visit to our facility. I’m sorry the service during your visit was unsatisfactory.
If you are willing, would you please consider calling our Client Advocate Team, toll-free, at 877-500-2288? We want to work to ensure your next visit meets your expectations.
Sincerely,
Lisa
Banfield Online Community Manager
Hi Anonymous - Thank you for letting us know about this issue. This does not meet our standards of excellence. I understand your frustration and am sorry you and your puppy went through such a stressful situation.
After reading your feedback, we would like to speak with you directly to gather more information. We strive to provide exceptional customer service to our customers. We truly appreciate your honest opinion about your experience with us. Could you please call our Client Advocate Team, toll-free, at 877-500-2288 so we can help right this?
Your satisfaction and the health of your puppy are of the utmost importance to us. Thank you again for letting us know, we look forward to hearing from you at your convenience.
Most sincerely,
Lisa
Banfield Online Community Manager
Update by user Jul 07, 2012
I must add to my post that Marli is 5lbs and every single case that I\'ve noticed dogs having the same adverse affects like my Marli, there were all under 10lbs...
Original review posted by user Jul 01, 2012
I purchased First Shield Trio for my 6 year old Toy Poodle Marli. My fiance and I wanted him to have...Bad, bad, bad! The same thing happened to my 11 year old moltipoo.
I'm taking the pack back to Bannefield.
Socorro G. August 3, 2019
I love my vet at Banfield.
Update by user Jun 27, 2012
My apologies as I meant to say PetSmart not Petco.
Original review posted by user Jun 27, 2012
They made no mention on needing proof of rabies vaccination when I made my appointment for my 9 year old beagle suffering from allergies. Being 45 minutes away from home it was too far to run home to get and the ASPCA...*** relax.
If they wanted a sterile sample I'm not sure why they bothered with the No-sorbs, but sticking a needle into the bladder (cystocentesis) is a very common and painless procedure. The pets are awake, and most don't cry at all!
Hi, Dachy10 -
I'm sorry to hear your experience at our facility was not positive, and I hope your dachshund is doing well after its surgery. I hear your frustration and would like to work with you to address your concerns. If you are willing, would you please consider calling 877-500-2288, the toll-free number for our Customer Advocate Team?
Sincerely,
Lisa R
Banfield Online Community Manager
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Hi, Anonymous –
Thank you for providing information about your visit to this facility, and I am sorry that you were not satisfied with your experience. We are constantly looking for ways to improve our overall service. So if you would like to give us further information, could you please call our Client Advocate Team, toll-free, at 877-500-2288? We look forward to hearing from you at your convenience.
Sincerely,
Lisa
Banfield Online Community Manager