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I live in the Houston area. Our Banfield is great. The doctors on staff are very informative and the techs are wonderful. The front staff know me and my pets. They are so friendly. They even call the next day to check on my dogs. It is the nicest thing to have...
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6 comments
Anonymous
#532351

The Banfield vets here in Georgetown, Texas, are wonderful to our three doggies. Two males are much older and always are treated with great care and good judgement.

Our younger female is also treated well. We love Drs.

O'Hair and Williams! :)

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Review
#325176 Review #325176 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
On May 26 I took my cat of 12 yrs old for a routine exam that included a dental prophylaxis (cleaning), which was done. The cat received 2.6 ml of propofol for anhestesia. Then after the cat came from the anesthesia the Vet. gave her NSAID and Opioid. When she came out...
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11 comments
Anonymous
#1702229

Hello, I am so sorry for the loss of your pet. I took mine to Banfield because they were the only ones with an available appointment.

They charged me a lot for x-rays and they said to take him to the emergency room since they didn't have the equipment there. WTF? Why didn't they just tell me that in the first place so I wouldn't waste time and money with them? And then they were rude to me at the front counter when I checked out.

When I paid the bill the *** at the counter just turned and walked away without giving me my receipt. Then another nasty *** at counter was rude to me when I was crying because my cat was sick. No empathy, no compassion, no words to me. Just ignored me.

Then the other *** came out and I asked her where is my receipt and she coldly said, "I thought you were gone." My cat died right there in the carrier I was holding. I didn't know it until I drove 5 minutes onto the highway. Then I called Banfield back and was treated horribly by another stupid rude woman in the front counter. These people are only about money.

NO EMPATHY, NO COMPASSION, NO BEDSIDE MANNER, VERY RUDE AND MY CAT DIED WHEN HE COULD HAVE BEEN SAVED IF THEY TOLD ME TO GO TO THE ER FIRST.

Horrible unethical people working there. They are cold, rude, and evil and I am so sick to my stomach knowing my cat died in the carrier at Banfield when they treated me so rudely, and were cold to me at the same time.

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Review
#324856 Review #324856 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$500
My 1 yr old pup was attacked by another dog. Even though she was walking and acting fine they pressed me to do exploratory surgery because the teeth marks were deep. Banfield first gave me an estimate of $200 (What the health plan didnt cover) It ballooned up to over...
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2 comments
Anonymous
#497788

I just noticed: my profile shows that I am from Milbank, SD. Actually, it should read: Spfld IL.

Anyway, the new vet said Molly looks great and is well on her way to healing. No new unnecassary surgery! :)

It was sweet relief to be able to cancel Molly's next appt. w/ Banfield and tell them we weren't coming back.

I could've been nasty and rude like Dr. S. but the receptionist was always nice to me so I played it cool.

You get more flies with honey than vinegar Dr S. - So Long!

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Review
#324594 Review #324594 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Our dog ate some bird seed and was panting all night. Next morning I took her to Banfield - my vet wasn't there and the temp vet put her in a cage with an IV. A hit by car dog came in and was yelping while my dog lay in agony - the bill for the fluids was $400. ...
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4 comments
Anonymous
#525764

I am so very sorry for your loss. Hopefully, your story will enlighten those in charge and make them realize that it really is about Pet care and not just profit. My prayers are with you.

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Review
#324227 Review #324227 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Banfield Pet Hospital(Point Loma) only cares about profits not pets!
I took my 4 year old English Bulldog to Banfield yesterday (6/9/12) for emergency treatment. My dog was walking around in my backyard as she always does when she started to sneeze uncontrollably. When I was trying to comfort her to find out what happen I noticed her...
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10 comments
Anonymous
#1052730

They ripped me off telling me I was buying pet insurance for my dogs for $56 a month. I never needed it until 2 weeks ago ..

My dog needed surgery on his leg And stitches in 3 places. Suddenly the insurance I've been paying for 8 months covered nothing but shots!!! Really I just paid over $400 for shots for 2 dogs.

It's ridiculous!!

St Louis Banfield is all about the money too!! Beyond irritated.

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Review
#323893 Review #323893 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$169

Banfield Pet Hospital in Livingston, New Jersey - Cold personel and staff

I was at the Banfield Pet torture store in Tigard Oregon. The staff here seemed nor to care about my dog and were just there for their paychecks and just doing the minimum to get by. The greeters at the front were even worse. My Confidence level at this facility is very low. Try to find another vet!! Anyone else is better than these " workers". After my dog was finished, I believe they wanted her out ASAP almost throwing her at me to get moving on. Again, please find another facility to take care of one of your family members
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2 comments
weloveparrots
#930311

Banfield KILLED my dog and laughed about it! I agree, they are RUDE, IGNORANT and heartless! Not to mention that they dont know what the *** they are doing!

banfieldkilledmissy.com

Anonymous
#495155

Excellent advice. Always trust your instincts when it comes to medical care for your family, human and animal.

You have that right. The vet AND the staff should care for your pets as well as they'd care for their own. The receptionist at our vet's office knows me by the sound of my voice after only less than a year and seeing two dogs. After dumping our last loser vet over the way he treated my beloved tuxedo kitty in end stage renal disease, we took both our dogs to this vet with the best reputation in town and never looked back.

Agree with you tenfold! Shop around for your pets' vet people !

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Review
#323875 Review #323875 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Being a Banfield customer for our dog, I called about my cats and them having worms. I have (2) stray rescue cats that don't know what a car or vet is. So, I called Banfield to see if I can drop off samples and was told NO, they have to be seen at like $89.00 Each....
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4 comments
Anonymous
#1396102

Banfield is a rip off for sure i have my dog on a special wellness plans for 53$ a month which includes 3 xrays so my pregnant dog went and got 1 x ray at 20 days i came back had to do drop off there was no appts available when i came back i was told she needed 3 additional xrays to be sure of pregnancy which she was as shown in the first xray so i was billed for the extras which i only asked for one and explained to them 3 xrays are covered in my plan they said sure but within a 12 month period so me being excited for the litter i paid and left but went to cancel my dogs plan because i didnt appreciate the way i was scammed out of my money when clearly u could see puppies in the first xray not being a vetinerian but was told im committed by a 12 month agreement and that my dog used services from 6 months before which was never paid for a balance of 340$ which 6 months ago my dog went in for her 2 yr check up which was suppose to be free so my account was charged 53$ for the remaining 4 months without any services rendered they are scam artist not vets

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Review
#323490 Review #323490 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan

Banfield Pet Hospital in Waukegan, Illinois - Wellness Plan is a Scam!!

I signed up for the wellness plan a year ago, which was a hug waste of money to begin with. I called when I saw a charge on my account, after the year was up. They told me the would cancel the plan but would not refund me the money. I received no email or even a message on my online account to tell me I was up for renewal. This company cheats people out of money, they are not loyal, and not helpful. Find a local vet, not a huge corporation like this, they don't give a *** about you or your pets.
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1 comment
Banfield Pet Hospital
#495059

Hi, Ak81688 –

I’m so sorry that you were not satisfied with your experience with us. I understand your frustration in learning about the plan's renewal via a charge on your account.

Thank you for voicing your concerns. If you're willing, would you please consider calling our Client Advocate Team, toll-free, at 1-877-500-2288? In addition, I have forwarded your comments to our team so we can try to avoid these types of situations in the future.

Sincerely,

Lisa R

Banfield Online Community Manager

Review
#323266 Review #323266 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
In 2011, I took out a Wellness Plan" for my dog in the amount of $511.00 for 1 year. In May 2012, I relaized my plan was over & I had to take my dog in for a eye check. I inquired about my plan not being in effect anymore & was told, " Don't worry, You are still...
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6 comments
Anonymous
#541796

If you didn't sign a new contract, you're not responsible for the year.

Tell them THAT and you should get a better response.

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Review
#323175 Review #323175 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Banfield Pet Hospital killed my pet and ruined my credit
The purpose of this mail is to express how upset and disappointed I am about Banfield's, lack of professionalism, lack of people touch and rudeness. About eight month ago our Miniature Poodle named Bella, swallowed a rubber object that caused an obstruction in her...
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19 comments
Anonymous
#1069512

I will NEVER, EVER take another pet I love and care about to Banfield Pet Hospital ever again. They don't care and are only interested in up-selling, they almost killed my dog; thank God I was able to take my baby to a real Vet in the area that was able to bring her back from the brinks of death.

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Review
#323163 Review #323163 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan