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Banfield Pet Hospital in Atlanta, Georgia - Inconveniced

I made an 8:30am to drop off my dog Gizmo for his yearly shots, I got to the hospital, the young lady at the desk said I would have to stay with him, so I said how long, she said around half an hour, ok so I said i waited for 30min nothing so I went back to her and asked is there a vet here she said no, so Now I had to make another appt for Monday! but now I completely wasted my morning, which defeated the whole idea of dropping Gizmo off, really considering finding another vet for my dogs, I always try to be patient when I bring my dogs in but I completely wasted my morning at ban field.
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2 comments
Anonymous
#474784

a half an hour is your whole morning wasted? Drama queen!

Banfield Pet Hospital
#474208

After reading your feedback, we would like to speak with you directly to get more information. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit.

We apologize that your visit to our hospital was unsatisfactory. To address your specific concerns, and to help us improve our overall service, we would appreciate it if you would call our Client Advocate Team at 877-500-2288 to tell us what happened.

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Review
#315037 Review #315037 is a subjective opinion of poster.
AFTER LEAVING BANFIELD 6 YEARS AGO I THOUGHT I WOULD TRY THEM OUT AGAIN, WOW WALKED IN AND JESSIE AT THE FRONT DESK CALL GORDAN (CHOW/LAB) RIGHT OVER TOLD HER I NEEDED HIS SHOTS FOR THE YEAR AND NAILS DONE WAS PLACED IN THE EX ROOM TO TOLD TO WATCH A VIDEO THEM SOME...
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1 comment
Banfield Pet Hospital
#474207

Based on this information we are unable to verify your records and have someone reach out to you. Please send us your account information along with this review to ClientAdvocateTeam@banfield.net and we will have someone reach contact you, thanks.

Review
#314919 Review #314919 is a subjective opinion of poster.
After making an appointment, I waited over 1/2 hour to see the vet. The vet recommended x-rays; although I told her I would wait in the lobby she asked for my cell phone # and then called another number so my daughter came to the hospital to pick up the dog. She...
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1 comment
Banfield Pet Hospital
#474206

Thank you for your feedback and for bringing this to our attention. We apologize that your visit to one of our hospitals has left you feeling this way, we are currently unaware of this situation and would like the opportunity to speak with you directly so we can gather more information. Please call our Client Advocate Team at 877-500-2288, thanks you.

Review
#314857 Review #314857 is a subjective opinion of poster.
I inherited my mother's Lhasa's when she passed away. I have them from 05-09. I was in a bad car accident in 09, and sent the dog to live with my sister in Florida because I was simply not able to take care of him. Jayden is registered and microchipped. My biggest...
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9 comments
Anonymous
#491554

wait what? You had the dog from 2005 - 2009??

And you couldn't find time to change the phone number?? More like you couldn't be bothered?? Oh wow, quit pestering people over YOUR mistake.

My apologies to your sister for dropping it on her. Oh duh!

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Review
#314695 Review #314695 is a subjective opinion of poster.
Banfield Pet Hospital Vet was a nightmare, the Vet and staff were totally inconsiderate to my pet and myself! Would never go back there. They did nothing to help my cat and interrogated me and took my words and turned them into negative and derrogatory comments about...
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8 comments
Anonymous
#491605

this in in response to my comment below: Seriously pissed consumer?? You censor the words T-A-K-E O-F-F? don't get it

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Review
#313903 Review #313903 is a subjective opinion of poster.

Banfield Pet Hospital in Columbus, Ohio - No good

I got a banfield plan and was billed a week early and they still haven't given me the credit for the overdraft fees, have called for a week. I am just going to cancel this plan I LOVE MY PET but not banfield. They just want to sell,sell,sell and no regards to pets age or sex. Package after package, just money hungry. I will not refer anyone i know to them ever. Can't talk to the same person I origianally spoke with they don't answer the phone now and the hold time is outragaous. DONE WITH BANFIELD
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2 comments
Banfield Pet Hospital
#471289

We apologize you have experienced long wait times with our phone lines. Based on this information we are unable to identify your account , please send this message along with your account information and Pet's name to WellnessPlanRelations@banfield.net and we will have someone reach out to you, thanks.

Anonymous
#469262

are you in for a surprise when you try to cancel your plan--think your mad now--just wait.

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Review
#313498 Review #313498 is a subjective opinion of poster.
Loss
$130
in short, if banefeild treats pets "like family" it must the the Manson family they are refering to- they destroyed my pet to the point I cant even put her leash on without her whimpering-the doctors, lets be real, if they were anygood why would they be working in a...
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3 comments
Anonymous
#472378

Yeah, they led to the death of my cat and didn't care. And then told me I saved so much on the wrong treatments that they gave him, try would not cancel his plan. Do not use this company ever...find a real vet who cares - don't make the mistake I did of trusting this company.

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Review
#312755 Review #312755 is a subjective opinion of poster.
Loss
$1000
OH MY LORD!! PLEASE, PLEASE READ! I am not saying this is going to happen to every dog, I am not saying this is going to happen to your dog, I am just letting you know this COULD happen and DID, to mine today!!! ...And before you go asking questions like, "Did you give...
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12 comments
Anonymous
#1518238

Thank you!

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Review
#312531 Review #312531 is a subjective opinion of poster.
After using Banfields First Shiels Trio the first month neither of my dogs showed any adverse reactions. But, the second month my 9 lb shih tzu began acting crazy. The side effects didnt start until the day after is medication was applied, she was unble to stay still...
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2 comments
Anonymous
#478800

I have to say that my two Chihuahuas are experiencing strange side effects from this medication as well. The male is walking strangly and constantly motioning toward his tail and rear where he cannot reach (as applicated per instructions).

It's almost like he's lost some sensitivity to his left leg, I'm hoping its not a nerve damage type thing but who knows with a topical application. Also, his sister seemed to be doing something similar without the strange numb-leg walking.

She does motion toward the application near her hind end as well though. I took the male back to Banfield and had his glands expressed but that did not remedy this...If his symptoms keep up I'm going to aggressively persue having Banfield do a full work up on him with xrays and all on their bill.

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Review
#312530 Review #312530 is a subjective opinion of poster.
I have a 10 month old Chinese crested who I signed up for the wellness plan a while back. They have been the only vet he goes to and I loved them. Recently my dog started having some issues and acting really weird and I KNOW something is wrong so I took him to ban...
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11 comments
Anonymous
#551372

If your baby is still sick and you havent been able to get your care plan back up or didnt get the care credit mentioned in another comment, (which by BTW I have care credit also and it is awesome in case you are having insurance problems. I've used my care credit several times and what a great backup credit card it is).

Anyway, back to if your baby still has not been seen, if you live here in summerville, SC you can go to Sangaree Vet Care on Mainstreet by the interstate. They will work with you and let you pay the bill off.

Good Luck

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Review
#312466 Review #312466 is a subjective opinion of poster.